A very traumatic experience from Cathay Pacific: Last April 9, 2012 we have a flight home from Korea to Philippines with a stop over in Hongkong. Our flight of Hongkong to Manila should be 14:40, we have boarded the plane at around 14:10. Our flight was delayed for more than one and a half hour already, and the aircondtioning system of the airplane is not working properly, it is really so hot that almost all of us becomes dizzy, including my mom, a child even fainted because of the heat. A doctor who was also a passenger took my mom’s bp, it was a little higher than normal and the doctor gave her medicine, but the staff just won’t allow us to fly back home even if her condition improves or even if we her family members are willing to sign a waiver, they won’t even honor, the doctor’s advice saying that my mom is already okay. They ask the immigration to pull us out of the plane making us feel like we are criminals. They brought us to a hospital through an ambulance where one of the paramedics is really very rude and impolite to my mom, they just left us in the hospital which is really very far from the airport without even asking or caring if we have the money to pay for our hospital bill and how can we go back to the airport. What really makes us angrier is that, the staff of Cathay Pacific even got the nerve to announce that my mom and the child were the cause of delay, causing other passengers to be mad at us.
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This complaint and/or review was posted on HolySmoke.org on 07:03 am, October 20, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/cathay-pacific-airways/.
The reviews & complaints posted about Cathay Pacific Airways was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about Cathay Pacific Airways as per Section 230 of the Communications Decency Act.
Cathay Pacific Airways Reviews & Complaints
After 12+ years as a loyal customer and approx. 60+ flights with Cathay, I am unhappily report that they have totally lost the plot re: the condition of their aircraft, management and service. I just arrived back from a Business Class flight Sydney Hong Kong return for which I paid $7467 AUD. The inbound flight to HKG was OK but my seat was filthy with dirty used tissues stuffed down the back of the seat, in the pockets and sticky mess covered the table/bench area. The return flt was a sad joke with an ancient A330 where my seat was broken leaving me with chronic back pain after the 8 1/2 overnight flight. I was assuredthat I would be contacted by the airline as I lodged a serious compliant on the aircraft including a request to inform the Captain. The Entertain system was a pathetic joke and overall a terrible experience with still no response from Cathay. I also have a bunch of ‘Marco Polo – Asia Miles’ Points which are virtually impossible to use to upgrade or use for flights. Shame on Cathay and they should be downgraded to a 2 Star level.
Cathay Pacific Airways Reviews & Complaints
Asia miles is so unreliable and has the worst service. I recently booked flights from ROME-LONDON-NEWYORK with my miles and the customer rep on the phone said my flight was confirmed. I arrive at the airport and check in at british airways and they say that Asia miles never confirmed my flight. I was put on standby for several flights, spent all this money on phone calls, finally get on a flight from ROME-LONDON but once i got to london the last flight out was done so I ended up having to stay the night at Heathrow. Again, i spent more money on phone calls and even more money on a hotel and the aiport shuttle. I was upset, tired and very unhappy. If Asia miles has communication problems with their partner airlines its not the problem of their customers, it’s a problem they should be responsible for and be accountable for if they are promising their customers free flights using asia miles. So anyway, after my tiring and horrible experience, I’ve been trying to call Asia miles the past 3 weeks now to see if they can provide me with compensation. I’ve spoken to about 7 of their representatives, all of who always promised to call me back but never do! SUCH BAD CUSTOMER SERVICE!’ They’re really just a bunch of jokers. Steer clear of asia miles because you’ll really just either 1. never be able to redeem them because of all their lame excuses of flight are full (they are always full if you ask them!) OR 2. if you ever do get to redeem them, they’ll probably say your flight is confirmed then you’ll find out that they never got you a seat and you’ll get stranded at the airport. HA. I have been a loyal cathay pacific customer since I was a kid and this is the first time i’ve redeemed my miles and i can’t say i’ll ever want to do it again. Horrible horrible horrible service. I can’t say it enough. They don’t want to take responsibility for their fault and for a company as large as them they can’t even provide a measly $130 hotel compenstation for their loyal customer. I have completely lost confidence in their company. I don’t trust any of their service reps as they have told me each time i’ve called that they will talk to BA but they never do. My 5th phone call the rep basically told me to call BA’s customer service line. UNbelievable. I have talked to thier manager and even he can’t offer me any sort of reasonable compensation. All he can give me is 2000 miles. WTF am I going to do with 2000 miles? I just want this whole episode to be over and i never ever ever want to deal with their company again.
Cathay Pacific Airways Reviews & Complaints
ASIA MILES REWARD PROGRAM IS BOGUS AND FAKE, DON”T TRUST THEM , IT IS ATTACHED WITH CHINA BASED AIRLINE CATHAY PACIFIC. This chinese reward program will forfeit all your points by systematic delay tricks. You can never get reward points redeemed. At any given time their flights are fully if you try to seek journey by using reward points. It is a big hoax. All your points will will sytematically deleted /forfeited by lapsing process. I have generated many thousand points, but today every thing is gone, made many many attempts to redeem them but always their seats are full even before 6 months even before 1 year. Just forget this airline or reward points. Use other airline where you or your business will be respected. But this china based airline run by cunning crooks, who wants to generate money by all means. We all know how chinese buisness works, it is counterfeit, or money loss, or poor quality or lead coated toys. Theyfall in to similar kind of service and ripoff.
Cathay Pacific Airways Reviews & Complaints
Basically it boils down like this. Because of the lack of, or rather non-existent communication of rules and regulation about flying into U.S airspace to customers, I had my 130.00USD Royal Salute Chivas Whiskey confiscated just as I was about to board the flight from HK to Toronto. I bought it in Vietnam, which is where my flight started. All the Cathay ground staff did not mention anything when we bought the whiskey and took it on the flight. I was not an isolated incident but many others who flew into HK from Vietnam also had their goods confiscated. On the flight I wrote a full detail account of what happened, but guess what? No answer or email whatsoever from this company. It is a miracle that you guys win all the awards for excellence in service blah blah blah. Even the captain of the flight and other crew members acknowledge that it was a ### thing to do and fault of Cathay ground staff. After this experience, I can say with absolute conviction that I will never ever fly with Cathay ever again. I can I assure you also that the others who had their stuff suddenly taken away from them will do the same. Imagine spending our hard earned money on gifts for our families only to have it taken away seconds before boarding without a single explanation. At least if we were told or notify in advance then we could have at least find other ways to send our gifts or to simply sell the damn thing. Or better yet, we could have put it in our luggages. Instead, it will be either enjoyed by the people who took it away or simply thrown away. One detail I forgot to mention is that the goods we bought at Tan Son Nhat aiport in Ho chi Minh city were properly sealed in security bags. We were told that as long as we didn’t damaged or open the bag, we were able to bring it on board without a problem. Dead wrong as we found out. What really made me angry was the fact that nobody to this day ( even as I am writing this) from your customer relation ( I am assuming you do have one because you have this sit up) has bothered to email us or contact us to explain or apologize. Or maybe the people in this department believe that the customers were wrong and don’t need an explanation because Cathay is just perfect. Well, its only me saying this, but keep this kind of customer relation’s attitude up and I am sure you will get that award again next year. I am done with this company and regret I even took the 10 mins it took to write this to you. You don’t deserve even this much time and attention. Remember, bad news travel like ‘wild fire’ and I am making damn sure I will email every contact I know, tell every soul I meet, and take every single opportunity as it presents itself in conversation to retell this. You guys truly madly deeply suck ###!! The flight attendants were cute though, that was the only thing this bloody company had going for it.
Cathay Pacific Airways Reviews & Complaints
Cathay Pacific (CX) had done it again… another disappointment. Just got back from Bangkok (to Hong Kong) 2 days ago, and being the Home airport Hong Kong, our CX 702 flight needs to park in an outter parking bay (we need to carry our stuff and get on a transfer bus). I wonder… why do customers needs to pay preminum price for Cathay, if the services and parking bay is same as the discount airlines? (i.e. Air Asia) I think on avarage, we are paying $2500+ HKD more than a typical discount airline to Bangkok. More… I would strongly suggests CX to better train their air hostress to put a smile on their face. I still don’t understand why CX is being voted as one of the top 3 airlines in terms of services around the world.
Cathay Pacific Airways Reviews & Complaints
Cathay Pacific Airways – www.cathaypacific.com I have been a Cathay Pacific loyal customer for over 15 years. I have always spoken well and promoted them as a consistently good carrier but now realize I was trying to justify my long term relationship. My latest bad experience on both legs of a return flt Sydney to HKG in Business Class. Boarding Sydney, I was presented with my seat (11A) which I found filthy. Dirty ‘used’ tissues stuffed down the seat and other dirty tissues and rubbish left in my storage pockets. Sticky substance on the drink tray area. Not a good start for a $7467 AUD Ticket. The rest of the flt uneventful. Return trip – the ‘Pier Lounge’ at HK had a meagre range of snacks – hot food had all gone with a cooked meal choice of noodles or wonton soup. About 30 minutes later they restocked the sandwich and dimsum rack. The staff were neutral and certainly not friendly. The toilets reeked, were shabby, with waste paper spewing out over the floor – Business Lounge !! On boarding CX101 I found the aircraft to be an old Airbus 330 in need of a renovation or scrapping. My seat appeared broken and unable to recline properly and the seat position was extremely uncomfortable with bad leg rest position etc. Bottom line, a shockingly uncomfortable trip which left me in severe pain in the lower back and legs. To add insult to injury, the entertainment was an ancient tiny screen which was blurred and almost mono-colored, video streamed from the central units i.e. no ‘On demand’ at all, some movies were unwatchable due to pixellation or broken sound, dodgey headset connection etc. I requested another seat – was refused. Requested to see the captain – no response. Was told the airline should have contacted me to warn the aircraft was an ‘old’ one bought in service due to a breakdown. I was not contacted, the Business Lounge did not mention anything (buck passing). Overall an insulting experience and my memory now recalls all the previous flight issues which broken seats, bad (non functioning) sound equipment, dirty cabin areas, older style entertainment – and the list goes on. The competitors have on call video in Economy and -n over all far better cabins and service. Cathay has lost it totally. Try to upgrade with your points….”Seats unavailable” “seats unavailable”. They are a joke and should be now listed as a 2 Star outfit. Obviously bad management who don’t care. r Review other reports to see the lack of interest paid by the ‘complaints’ department of Cathay Pacific. My flight in business for $7467 AUD was worse than the worst economy flight. Unacceptable Cathay. Get your act together.
Cathay Pacific Airways Reviews & Complaints
Cathay Pacific Airways do not honor One World Ruby members. One World Ruby members, DO NOT, I repeat, DO NOT fly Cathay Pacify Airways as they do not allow One World Ruby members to pre-board the plane. All other One World alliance airlines allow pre-boarding to Ruby members except Cathay Pacific Airways. I WILL NOT FLY Cathay Pacific Airways ANYMORE even if I have to sit on the wings of the airplane. The ushers at the Cathay Pacific Airways boarding gate in Vancouver, Canada are disgusting employees who do not care about customer satisfaction. They humiliate people by turning them away at the gate even though you show them your One World Ruby membership.
Cathay Pacific Airways Reviews & Complaints
CathayPacific/Asia Miles is a SCAM!! My grandma 90+ year old. She is so loyal to CathayPacific and ONLY flies CX between Canada and HK. She’s cumulated many miles and would like to redeem a ticket for her daughter to visit her from US with AmericaAirline. Per AsiaMiles instructions, you have to submit redeem request form and a representative will contact you within 7 days. We’ve submitted the form since March, 2012. Two months now, AsiaMiles has NEVER contacted us to finalize this award ticket. We emailed AsiaMiles, etc. No response!! We tried to call all phone numbers listed with their HK, US, Canada and UK offices, all of the phone lines are busy all the time. CathayPacific/AsiaMiles should feel shame to scam a 90+ year old lady who’s been so loyal to CX.
Cathay Pacific Airways Reviews & Complaints
CX INCOMPETENCE Tonight, I experienced the legendary Cathay Pacific Incompetence while departing from Taipei: 1. I was on CX365 which was delayed by 25 minutes. I arrived at gate B5 at 7:15pm as stated on my boarding pass. The CX staff checked my boarding pass and passport as they usually do and asked to proceed down to the boarding gate. 2. I waited at the boarding gate and noticed that it was past 19:45 and assumed that the flight was further slightly delayed. 3. Boarding started and as they scanned my ticket at 20:00, I was told that it was the wrong flight and that my flight was at B4 owing to a change of gate and that the flight had left. 4. I asked them why didn’t the staff tell me that the gate had changed when she checked my boarding pass and passport? 5. They did not answer and just told me that the next flight with a seat was at 21:00. 6. I had no choice and said fine but still asked why didn’t they tell me that the gate had changed when I arrived? Again, no answer. 7. Someone from CX then called me to tell me that I missed the flight and asked where I was. I said that I was at gate B5. They said that I should approach a CX counter to arrange another flight. I repeated that I was at gate B5 and that a CX staff was changing my flight. 8. In the end, still no explanation on why they did not say anything when they checked my ticket. 9. This whole situation casts doubt on CX’s reliability in checking tickets and passports for security purposes if they don’t even check if they passenger is at the right gate for the right flight! Needless to say, this wasted my time owing to CX incompetence! CX, you are really gradually becoming worst and worst! You may be facing financial challenges but don’t forget that servicing your customers accurately is of utmost importance – you should learn from Singapore Airlines how to do it correctly no matter the circumstances!
Cathay Pacific Airways Reviews & Complaints
Dear Cathay I travelled with your airline Sydney to Hong Kong Business class Friday evening 15 Feb 2008 on CX 138 I was in seat 12H. I had booked on Cathay as I needed an evening flight and I needed to get a good sleep on the flight to do business the next day after a further flight to Beijing. I had paid full business class fare only to find an OLD plane which did NOT live up to the “Flat out to Hong Kong ” advertising slogan. The seats were awful, the trip consequently a very unpleasant experience, and business the next day went poorly because of lack of sleep. ALL the business class passengers on that flight complained to the senior stewardess that they all had paid top dollar for the pleasure of a flat bed to Hong Kong. We were told we had the option of not flying on that flight and we could opt for another airline. The stewardess said only once per week or LESS did a more modern plane fly the Syd Hong Kong route and passengers like us in business class were often complaining about it. I completed my flight and my business and returned Hong Kong to Sydney on Tuesday evening 19 Feb 08 on CX 161, sitting in seat 12 C, business class, only to find again an old plane, nowhere near a flat bed and again a very miserable bunch of travellers in business class. Again we were told we could complain !!! or choose not to go on the flight !! I have decided not to travel Cathay again. I was a friend of the late Sir Edward Scott, a senior executive with Cathay based in Sydney a few years ago and I know he would have been disgusted be the performance of Cathay in this instance ; a once great airline that now advertises one thing, takes passengers’ money, and then provides a poor quality substitute service and then says ” So Complain ” ! I talk frequently to my patients about airline travel, as my interest is venous thrombosis, including travel-related thrombosis, and believe me the poor standard of Cathay now frequently comes up in conversation. I hope things improve in your airline and that truth may reappear in your advertising. If not you will have a large number of disappointed and angry former clients. Yours faithfully Dr G Mark Malouf Surgeon 236 Edgecliff Rd Woollahra. 2025 Sydney Australia
Cathay Pacific Airways Reviews & Complaints
Dear Sir, I Syed Zafar Ali applied for hong kong visa for me and my family .We applied for our visa through cathay pacific airline solerepresentative Mr tabraiz . We applied two months before our flight and bought the tickets . We started our journey from karachi ( Pakistan ) to Singapore and went to kualalumpur by road . We planed to stay in kl for 15 days and then go to hong kong to see diseny .We extended our stay in kl just to get the visa but we were shocked to hear that there was some delay .All the documents which were required was given to cathay pacific airline . Due to their fault and inefeciency we could get the visa on time . We reissue the tickets via Bangkok as we did not have the visa to go to hk and to karachi via hk although we bought the tickets two months back . This cause us a great deal of emotional and financial distress. But now two months after coming back from vacation we are getting the visas. This delay ruined our vacation . Kindly guide me whom to talk to or email to resolve my problem . Thanking you in anticipation. Syed Zafar Ali.
Cathay Pacific Airways Reviews & Complaints
Dear Sir/Madam: Date of incident 5 Jan 2018, time : start from 3 pm After i have make my booking, i try to change my passport detail in my profile, but the system still show the old detail when i log in to check my profile detail. I have try to call the customer service contact at [protected], the call put me on hold for more that 15 minutes and nobody pick up the call !!! Appreciate somebody will call me back at [protected]. Thanks Chow Soo Ching
Cathay Pacific Airways Reviews & Complaints
Dear: My mother in law travel from sydney to China through Hong Kong this year on 09/02/2010, she was carring her logguage when service desk women come and grab her from the arm and took her carring loguage and claim if she does not pay her extra money she will trow away her logauge and she will make into pissess the the ticket. My mother in law has being very uptset seings that incident, which to me that is assault. What ethical and rights does she have?
Cathay Pacific Airways Reviews & Complaints
First of all, my flight was delayed due to bad weather. On top of that, I’ve to wait at the LAX airport check-in counter for more than an hour due to computer breakdown. On the plane, I was a bit slow and took me some time to work on my carry-on because I had two babies with me. A male crew saw me and quickly respond and assist me to lift up my carry-on to the upper compartment. I really appreciate his help and his courtesy to the customers. He then left. Within seconds, the crew manager march to me with a high-tone full of anger telling me that her crews are not mean to assist customer with their carry-on luggage. If I can’t lift my own luggage, I need to check-in the luggage. I told it’s just the babies needs and what’s wrong with a male crew helping me so as we can everyone settle down and take off sooner. She ignored my comments, and continue saying that it’s not the crew member work to assist us with our heavy luggage and she pointed it’s all my fault for bringing the heavy luggage. She then continue that she’ll report my case to the airlines, and walked away. What was that suppose to mean? What kind of attitude was that? And of course that took the male crew just couple minutes time to help me. Maybe that couple minutes could be use to work on something more important or something life and dead which I’m not aware? I really think she owes me an apology.
Cathay Pacific Airways Reviews & Complaints
FLIGHT : CX742, Date : 22/06/2010 I am very disappointed of Cathay Pacific because of this flight. When I arrived at the airport, I came almost at 10:00pm although the flight is at 11:30pm. So the airline officer at the boarding desk took all the time checking me in. I was supposed to get a seat in the front since I have an infant but instead the seats where in the middle. Despite the seat location, which I did not complain about to the flight attendants, because I assumed i checked in very late, the airplane cabin was very crowded and also very very hot. the temperature outside I believe was much cooler than the inside, though in Bahrain these days it is the humid summer. I asked the staff very politely to turn on the Air Conditioning. I was told the airplane has to power up before turning on the AC. I am not an aviation engineer, but simply, that was just boolshit. Even if I could tolerate the generous cathay pacific oven, my three kids would not. I asked the staff again, after 15 mintes of the airplan took off, why the A.C. still not running. I did go to the Business section and found it suitable for human use, [ I MEAN THE AC WAS WORKING IN THE BUSINESS SECTION ], but the economy class section was not suitable even for animal use. The staff replied to me why is it only me who complains about the fantastic environment? why would not somebody else complain? I answered why the hell would I care if they do not have families, not having kids, not having an infant who is just 2 months old. So, I asked again when the AC will be working? the answer came ASAP. but the problem was how soon? after a long discssion, only fans were allowed to be running without any means of cooling. You should imagine how bad is it going to be when the cabin is almost full of passengers and only fans. I asked the staff again, was my flight given to me for free? do I deserve such thing? did not I pay for a decent flight? I have not complained about being given a seat in the back while I should have a seat where my infant could get some rest in a basent. In top of that you offer me sonna? no but thanks, keep the sonna for yourself and give me a flight with at most 23 degrees. I have been a customer with the cathay pacific since 2009, in such period I have traveled on more than 3 flights on the same rout. I can say WITHOUT ANY HISITATION that BHR-HKG and HKG-BAH are the worest flight someone could ever ever get. The most most most misrable airplanes, the most most most unpolite staff. And moreover, the least entertaining. How could someone be entertained if he/she want to get out of the airplane as soon as possible. It is a real nightmare. Usually, I fly from Auckland to Hong Kong then Bahrain, two way. The airplane from Auckland to Hong Kong or from Hong Kong to Auckland is very special, Indeed, the staff are very cooperative and a passenger would consider flying again. However, once that passenger gets into Hong Kong to Bahrain or Bahrain to Hong Kong, the situation is 180 degrees different. I am not making a big deal out of tinny things, I have not made a single complain before, but when it reaches to be humilited as if I must take it or take it, no other option available. Can I leave the airplane? Can I leave the seat and go to the business class? can I speak directly to the pilot and ask him/her to PLEASE TURN ON THE AIR CONDITIONING my family is bigging you to do so? when I asked the flight attendent ” isn’t the customer always right ? “, she replied after a long immmmm, […yes…] as if she was not sure!! So, I told her, that means your’re not sure wether a customer is always right ot not. if so, you should say immediately without hisitation YES, SURE, OF COURSE, ABSOLUTELY, POSITIVELY, WITHOUT ANY DOUBT, not a long immmmmmm as if you do not know what to say. the problem of the air conditioning is not the flight attendants problem as much as it is cathay pacific problem. a very well known company should consider checking the airplane several hours before flying a long trip. I do not care if the AC got damaged just minutes before the flight time, would you consider me checking in just 5 minutes before the flight time? If you are very strict with passengers about timing, you should do the same for yourself first. In addition, one of the passengers who was just centimeters away from me had thrown up, followed by his partner several minutes after he did it. The situation was perfect HOT PLACE / SMELLY AREA / CRYING BABY / BAD SERVICE / BAD FOOD [ I would not feed an animal anything that is prepared on CX ] / NO AIR REFRESHER / etc. The flight attendant came to me an hour later and asked me if I was happy or not, I answered her, YES, but inside me I wanted to say, get the hell out of my face, you can do nothing so keep quite and keep away from troubles [that applies for both of us]. So, whether my complaints was accepted or rejected, I DO NOT CARE, becuase I would never fly on your creepy airplanes even for free on the First class If you consider my complaint and want really to do something about it, then you are a very respectful person, IF NOT then F..K YOU If you think my email was very offencive, then I would say so does the flight from BAH to HKG
Cathay Pacific Airways Reviews & Complaints
Hello I used Cathay Pacific last weekend from 25th to 26th of November to Hong Kong. I would like to complain about the service. This was my first time using Cathay Pacific. On 25th of November, I was satisfied even though I had my seat arranged in the middle. I used 8:45 am CX 415. Going to Hong Kong was fine and I had no problem. But the problem was return from Hong Kong to Incheon, Korea. I used CX 418 at 14:05 on 26th of November. I went to my seat which was 43H. I found out theater it is located aisle side. There was a wall in front of my seat. I want to put my important small bag close to me. Mostly the bag must be put under the seat, but I could not even put mine close to me. So I asked one of flight attendants if it is possible to put my small personal item in front of me. But he answered no and told me it is their policy. He did not explain why it is the policy. I also told him that it is unfair for me, but all he was talking about their policy and did not care about what I feel. Also, he told me rudely without smile on his face. It made me feel uncomfortable and upset because he did not care about what I felt and all he cared about was the policy without clear explanation. I really did not want to understand your policy anymore after his bad behavior. If he was talking nicely with smile and say sorry but it is the policy, I would understand your policy and would not leave this complaint. The flight attendant was a guy. I could not see his name tag clearly, but I think first letter was K. I usually use airlines from Korea or the US. This was my first time using Cathay Pacific, but I have bad impression about this service. When I go to Hong Kong again, I can always choose other service. If there is no reply from you, then I will take that as not to using your service again. That is no problem.
Cathay Pacific Airways Reviews & Complaints
Hello, I had taken the Cathay pacific Air ticket from Mumbai to Beijing and Beijing ==> Hong Kong==>Bangalore, The return flight back from Beijing to Hong Kong was on 22nd June12, Cathay pacific booked in Air china from Beijing to Hong kong and Dragon Airways from Hong Kong to Bangalore, the Flight from Beijing to Hong Kong delayed, hence the connecting flight got missed . when I myself and others approached Cathay pacific, they said we have to contact only Air China and Cathy pacific is only agents, they are not responsible for anything, when we approached Air China, they said we have to travel next day night at the same time from Hong Kong to Bangalore in the same flight, but they have refused to provide alternative accommodation for 24 hours ( one full day), they have told to stay in Airport seats and wait!, we had one of senior person where he was totally un-healthy even after about 2 hours of discussing, they simply refused and have not provided any other management contact. We have tried taking the accommodation booking our self but unfortunately we could not get any till next day morning at 9.00 AM. we have to run around the streets in Hong Kong to get the Hotel. Be careful with Cathy Pacific they don’t take care if they have missed the flight because of Flight delay, in this case Cathay pacific are responsible for providing the at least accommodation which is not the
Cathay Pacific Airways Reviews & Complaints
Hi there, I travelled Cathay from Sydney to New Delhi on 25/04. I am a sapphire (Oneworld) member and was informed by Cathay call centre in Australia (Which they no do not acknowledge) that I was eligible for additional 10 kilos baggage. On reaching Sydney airport, I was told that i was not eligible and only after I gave them the details of my call to Cathay Call centre did they allow my check in albeit after charging for 2 additional kilos. (I was carrying 34 kilo including hand bag and going by additional 10 kilo allowance, I was under limit by 3 kilos). I must say that without asking I was upgraded to business class from HK to New Delhi. On reaching New Delhi on 26/04 in the morning, I find out that only 1 of my 2 checked in bags have reached. Unfortunately, the bag that did not arrive had my 3 month old daughters milk and nappies, along with all my clothes (as I was there for a wedding). Cathy refuse to refund me the excess baggage they charged me and also refuse to refund me the money I spent to buy essentials due to their negligence. Not sure what recourse I have for this…any suggestions!!
Cathay Pacific Airways Reviews & Complaints
I am feeling upset and I cannot find any help from Cathay pacific for those two days even though Cathay Pacific has mentioned about Society Responsibility. So, I decide to write to Headquarter of Cathay Pacific to ask for help. It is urgent. My wife, had booked two tickets for Chengdu, and the departure time is May 19th 2009 via Hongkong. One ticket is of my wife and the other one is of my daughter . Unfortunately, My daughter had caught a cold five days ago and had a high fever, so we were forced to change the departure date of trip to May 24th 2009, We changed the tickets via TianBao Travel Agent, we had spent 750 Canadian dollars. Today, the result of clinical assessment comes out, The result is that my daughter has caught Fluenza A, even though we don’t know whether her fever is H1N1 or not. The doctors confirmed no traveling. And the final result will come out one week later. It is said that we can not leave on May 24th, 2009. We have to cancel this trip and book tickets for the future trips. When I called Cathay Pacific in Canada, I was asked to contact with the Agent. But the agent responded that no way and said that we could only contact Cathay Pacific. Yes, if we only consider our benefit, we can travel and pass the boarding check while my daughter takes some medicine to cover the fever symptoms. But the other travelers will be infected with Influenza A, we have to take this trip after my daughter’s completely recovery. So, we have written emails to Cathay Pacific and we are waiting for resposne. And now I want to fax a copy to Cathay Pacific to ask for help. And this wll be the last way for us. I believe that it is the time for every one to share the society duties, including Cathay Pacific airlines. It is absolutely wrong if we pay too much more money to our accidentally infected by Influenza A, and airlines and travel agent can get money for our changing tickets. It is a better for us to get a solution as soon as possible. I am looking forward to the further prompt response. Steven
Cathay Pacific Airways Reviews & Complaints
I am flying to Hong Kong and very excited to visit the new lounge of Cathay Pacific in San Francisco Airport. The lounge was beautiful minus the uninviting food. So I decided to order at the Noodle bar, but this chef (whose asian lady ) seems to be stupid and does not understand English at all, how can they hire someone who cannot understand simple english and a very short question… I am vegetarian and allergic to peanuts… the two item they have meat ( wonton) … dan dan ( peanut based food).. ..so unfortunate that she gave me both food. To Cathay Pacific management, please be aware of these issue. Why hire people who cannot understand and converse… very poor and lousy.
Cathay Pacific Airways Reviews & Complaints
I am going from Mumbai [ India } to Bangkok { Thailand } on 06/03/2011 by Flight NO.CX750 . Ticket No: [protected]. When I reched at Bangkok Airport And I have finished my Imigration prociger and went on belt to cullect my lugege I am waiting for my baggage but i do not received my bag and and then i complained to Airport Authority & Cathay Pacific Office. But til today finished ONE YEAR piriod but nobody care for my lost Baggage . Nobody call me and talk with me about baggage . Please tell me what can i do for my complaint ? My Cathay Pacific File Reference No; BKK CX 26374 Thanks. Regards . Niranjan Joshi. +[protected]..
Cathay Pacific Airways Reviews & Complaints
I am member of Asia Miles linked with Cathay Pacific Air mileage program since 2001. These interlinked companies are located in China. I have accrued lot of mileage points , but so far in last 6 years I am not able to redeem and on so many occasions my points lapsed. Several times I tried to redeem mileage awards by booking a ticket online on cathay pacific and through Asia miles customer service. But till today I always got same reply that Flights are full. Even when I tried to book a ticket using Asia miles two months in advance, i got same status as ” no availability”. I am holding quite a good amount of points but in last 6 years I am total failure to make use of it . We are all very familiar about Chinese business ethics, the way people are ripped by counterfeit and fake products from China. Similar this Airline with the help of Asia miles award program– are doing mal practices with many innocent customers/passengers by not giving them worth of reward points they generated. My case could be isolated one, but issue here is, inspite of several attempts, believe me not even once I could make use of it. I am sure Asia miles is pure hoax, as well as scam similar to many chinese business scams we come across. Cathay pacific is part of this game. I alert people to be careful. watchful with this coalition of popular customer ripping program which is otherwise known as Asia Miles reward system. Don”t ever get duped by their glossy posters and advertisements. Better steer clear from these jokers from China. ——————————— I got following lip service reply from jokers from Asia Miles jokers in China- ( a Country popular for Snake eating). I do appreciate that you would like to use your miles on your preferred award types and understand the reason for your frustration at not being able to utilize your earned mileage. Regarding our redemption seat allocation, allow me to explain that the number of award seats allocated depends on the time of year, routing, time of day and predicted passenger load. If a flight is forecasted to be full, fewer redemption seats will be allocated. As we get closer to the flight date and a more realistic forecast emerges, additional seats may be released for redemption should the flight be under the originally estimated capacity. As much as we wish to assist our members with their redemption requests, due to the reasons explained above, it might not be always possible for us to accommodate demand… Kind regards, Donna Kong Customer Relations Executive Asia Miles Service Center ——————————- Finally let me wind up my ranting by ending with “BEWARE OF ASIA MILES- THEY ARE PURE SCAM FROM CHINA”
Cathay Pacific Airways Reviews & Complaints
I borded flight CX746 on 16 Dec 11 from Dubai without bein informed by the Airline Check in staff that they will off load my luggage as we were travelling in a group from Erbil, Iraq to Nadi, Fiji Islands as a returning UN Peacekeeping Duty Personnele trust after a 6 months stint in Bagdad, Iraq. Only after we reached Nadi that we found out that 5 out of the 26 luggages were offloaded in Dubai. It was very dissappointing to the 5 of us and nothing has been forth coming from the airline as of now and we are still waiting for their response. I sincerely hoped that some one will here our complain and assist us to recover our luggages which still in Dubai Luggage Claim Area and we do trust that they are still safe and nothing is missing.
Cathay Pacific Airways Reviews & Complaints
I bought 3 economy class tickets to Hong Kong through the Cathay Pacific internet booking site. Half way throughnthe prcoess their site bombed out and I was instructed to start again, only to discover 30 min later, that the first transaction did go through and thet a duplicate payment went off my credit card. I immediately contacted their office and was assured that the transaction will not go through, but it did. It is now 3 weeks since they acknowledged that they did receive a double payment, but yet they have not refunded me. I am paying interest on my credit card, i am up to my limit and can not use my card for any further transactions, and Cathay Pacific is just pulling up their shoulders, and not refunding my money
Cathay Pacific Airways Reviews & Complaints
I cannot see how I can use my Asia Miles after transferring points to them from Avion. Problem : I can book a flight outbound from Vancouver to Hong Kong, but there is NEVER any return flight available on an the same fare basis !! Who in their right mind would accept a “standby” on the return portion ? This has been going on for two years. I phoned them last year and basically their agent lied, saying the flights I picked for return just happened to be busy. I have never found any that were available. This appears to be a carefully designed ploy to get more money out of the traveler by getting them to pay for the return with more points or a cash surcharge to “guarantee” the return portion of the ticket !!! False advertising. Royal Bank Avion should discontinue dealing with this company because it reflects poorly on the bank. I asked Asia Miles in writing that my points be transferred back to Avion and they wouldn”t do it. Lately, it seems the only way you can transfer points from Asia Miles to another program is through points.com . I have tried this with no success so far. WARNING TO AVION CUSTOMERS : DO NOT FLY WITH CATHAY PACIFIC.
Cathay Pacific Airways Reviews & Complaints
I don”t like your food And serve this guys misbehav with tell me our food like this as like to eat. I can”t understand your flight policy I can”t travel with your airlines in future and I have 4 guys with me hi also complain for food bd service SEC: 21 FLIGHT SEAT CX663 70G HKG BOM Hong Kong Mumbai DEPARTURE BOARDING TIME 15Sep17 20:05 19:25 PASSENGER GATE SHAH/MALKESHKUMAR MR –
Cathay Pacific Airways Reviews & Complaints
I experienced a flight delay on Cathay from Singapore to Shanghai, and as a result, missed my connecting flight in Hong Kong, and had to stay overnight in Hong Kong to catch the earliest flight to Shanghai the next morning. For insurance purposes, I requested for a formal letter from Cathay. The ground staff at the Cathay counter assured me that the letter provided would be sufficient. But, this proved to be incorrect. In the letter given to me, there was no reason stated for the flight delay and the rescheduled details were vague. And naturally it was rejected by the insurance company. And now, I am still battling the slow (they can take up to 20 business days to answer to feedback, which is simply unacceptable in these times!) and unresponsive feedback system to request for a new letter. Also, in the letter, it stated that transport and meals would be provided with my overnight stay in Hong Kong. But, no transport was provided as the stay was at the airport hotel next door. Yet the ground staff in Singapore conveniently missed out this part, and there was no one at the Hong Kong airport to direct me to the hotel airport. I had to request around at the hotel before I could find my way around. Meals were additionally not provided in the hotel accommodation Cathay made with the hotel, really different from what the Cathay staff in Singapore had promised. I wrote in a feedback form regarding the inconsistencies in their letter provided and service rendered on their website. This was no response at all. While I like their cabin crew and service on-board, I would not consider taking Cathay for a second time due to the extremely terrible administrative and management system of the airline. Terrible service is one thing, worse, or the lack of service recovery, is yet another huge minus.
Cathay Pacific Airways Reviews & Complaints
I experienced a flight delay on Cathay from Singapore to Shanghai, and as a result, missed my connecting flight in Hong Kong, and had to stay overnight in Hong Kong to catch the earliest flight to Shanghai the next morning. For insurance purposes, I requested for a formal letter from Cathay. The ground staff at the Cathay counter assured me that the letter provided would be sufficient. However, this proved to be wrong. In the letter given to me, there was no reason stated for the flight delay and the rescheduled details were vague. And naturally it was rejected by the insurance company. And now, I am still battling the slow (they can take up to 20 business days to reply to feedback, which is simply unacceptable in these times!) and unresponsive feedback system to request for a new letter. Also, in the letter, it stated that transport and meals would be provided with my overnight stay in Hong Kong. However, no transport was provided as the stay was at the airport hotel next door. Yet the ground staff in Singapore conveniently missed out this part, and there was no one at the Hong Kong airport to direct me to the hotel airport. I had to ask around at the hotel before I could find my way around. Meals were also not provided in the hotel accommodation Cathay made with the hotel, totally different from what the Cathay staff in Singapore had promised. I wrote in a feedback form regarding the inconsistencies in their letter provided and service rendered on their website. This was no response at all. While I like their cabin crew and service on-board, I would not consider taking Cathay again due to the extremely bad administrative and management system of the airline. Bad service is one thing, worse, or the lack of service recovery, is yet another big minus.
Cathay Pacific Airways Reviews & Complaints
I flew from San Francisco to Manila on December 22-24, 2014. I was not allowed to take an earlier flight to Manila from Hong Kong due to the minute I arrived in Hong Kong from San Francisco my luggage was lost. During the course of my 12 hours waiting in Hong Kong for my original departure to Manila they found all but one of my 5 pieces of baggage. I paid for extra baggage in the amount of $450.00 US Dollars in San Francisco. I was buying a coffee in Hong Kong because I had to check in every couple hours to see if my last piece of baggage was found and when I turned my back for just one minute from my baggage cart someone stole my $600.00 US Dollar cell phone from my back pack. I never was allowed to change to an earlier flight despite having qualifying airfare and there were many seats available during the several earlier flights to Manila. I flew to Manila and they still had not found my last piece of baggage. They found it 10 days after I arrived and the military grade baggage trunk was destroyed along with many items stolen from inside of it. My limited edition Jeep luggage set was also damaged on this flight. I have filed several claims for the stolen items and have only been ignored by the Manila office and the Honk Kong office just refers me to Manila without even reading my complaint. They never paid me any compensation at all for the theft of over $1600.00 US Dollars of my stuff nor have they ever paid any compensation for delayed baggage. This is the worst airlines I have ever seen and I encourage everyone to file complaints against them and email their complaints office and file complaints with civil aviation authorities. When an airlines has such a bad reputation for lost and stolen luggage it shows a serious security risk on their flights.
Cathay Pacific Airways Reviews & Complaints
I flew in from los angles to bangkok with a stopover at hongkong. I arrived in bangkok but not my luggage. I filed a disposition at the terminal before leaving the airport. After 2 frustration days on my tour they finally traced my luggage. I was informed that i could claim compensation for the 2 day delay for all the clothing/ toilitries/etc that i had to obtain meanwhile. Now after calling numerous long distance calls and writing emails to them –no response. I am exteremely frustrated and need the contact numbet (toll free) or e-mail of the big- wig to reimburse me for the items and th accompanying aggravation—please help
Cathay Pacific Airways Reviews & Complaints
I got ripped off big time when I thought I could get cheaper airfare when purchasing directly from Cathay office. After 3 hour waiting I paid 64.000 pesos for ticket to Perth and later on found out I could get very same ticket online with only 59.000. Cathay is also part of illegal cartell, so I’m not really surprised of this behaviour. They are acting like they will close the shop tomorrow and trying to squeeze last dollars out of stupid (ex-) customers.
Cathay Pacific Airways Reviews & Complaints
I have flown on Cathay Pacific 4 times to fly from California to Hong Kong. I always choose CP because their in-flight service is far superior to other American airlines. They also have a wonderful entertainment system in all of the seats which makes the flight even better. The complain I have happened from [protected]. It is that out of the 4 times that I have flown on Cathay Pacific 3 of those times they have damaged my luggage. On 2 of my brand new suitcases they broke off the telescoping handle, which I had secured in the down position. And one time they broke off the regular carrying handle on the top of the suitcase, which was a very heavy duty handle. All of these 3 incidences, the handles were new sturdy handles and this had to be done intentionally or with the knowledge of the baggage handlers. Cathay Pacific stated that they would pay for repairing the luggage. Although I don’t see any way that a telescoping handle that was ripped clean off of the suitcase could be repaired. But when contacting Cathay Pacific they told me I needed a form sent to me. I called the first person for the form and she told me that she couldn’t give me one and that I would have to call this second person. When I called the second person she told me that she couldn’t give me the form and I would have to call the first person to get the form. The first person from then on refused to answer my calls or return my messages. They now have the forms online, when this happened they did not. this really taints the good overall service I get from Cathay Pacific.
Cathay Pacific Airways Reviews & Complaints
I have not had bad experiences with Cathay in the past so I wanted to give them the benefit of the doubt, but I have just had a bad experience with the airline and wanted to report it because my business schedule is now completely messed up. Basically, I arrived late 45 minutes before the flight departure and Katie Mok would not check me in. Granted, she did try, and she asked her manager but they said that because it would require opening the records again they could not do it…so they inconvenienced me simply because they could not re-open the records?? Does this mean they could have got me on the flight but didn’t bother? I was there 45 (45!) minutes before the flight. Yes, this is late, but this should not mean that a customer should be turned away like this. The male manager who helped out did offer to put me on a later flight, but he did not offer any solution to getting me on the 9:20am flight – though I am sure he could have put me on if he tried. In addition, my main reason for being late was because of massive construction going on round the airport express in Kowloon, which caused the taxi to take a long route round and caused me to miss the in-town check-in cut-off time. So, I was pushed to stand-by for the 4pm flight and I now have to wait and watch my flight take off while I sit here and do nothing. They have not offered me a seat in a lounge or anything as well and just left me – though they are trying to get me on the next flight. I am sure the manager and Katie could have put me on the 9:20am flight if they tried harder as I once before arrived at a gate 35 minutes before and they managed to put me on the flight on another airline. My schedule is now destroyed and I am not sure what to do thanks to this situation. I know passengers should arrive 60-plus minutes before the flight, but sometimes there are situations like this which arise so I think it would be nice of the Cathay team to allow passengers a bit of flexibility. Especially when it is clear that there is enough time for the passenger to make the flight. I am highly disappointed and do not know what I can do now.
Cathay Pacific Airways Reviews & Complaints
I learned my lesson that in order to register for an UM (Unaccompanied Minor) service, customer has to book the ticket via phone at the point of booking the ticket. On July 8, I spent more than an hour (including the waiting and listening to Robbie Williams song) on the phone with Marco Polo club agent on the phone and booked a ticket for our kid stated clearly that this will be a ticket with UM service. I provided my credit details for payment of both the ticket, tax and the UM service which was informed by the agent on the phone and I accepted to pay. 3 days later, when I checked my credit bill online, I don’t see the amount of the UM service being charged, call back to Marco Polo immediately, I was informed that the UM booking cannot be applied after the ticket is booked. This is ridiculous! I urged them to replay the recorded phone conversation I had on July 8, that this is their fault for forgetting my order when I placed my order right at that very moment when booking the ticket & now it’s the customer’s fault and we have to suck up with it? I’m still waiting for CX’s reply because I don’t think I have to cope with their mistaken in this case. No way.
Cathay Pacific Airways Reviews & Complaints
I recieved a written quote (via email) for airfares from South Africa to Hong Kong and accepted and faxed back the credit card authority form. With in 2 hours i get a call back saying that I was quoted the wrong fare and the new fare is 15% higher than the old one. This despite there being a clear and bold message on the written quote that the quoted fare is valid for 24 hours from date of quoting. The excuse was a system update and the new fare only got loaded minutes after the quote was send out. At 12 pm (midday) the entire airline system gets an update for new fares? I lodged a complaint with the staff as a manager was not available to take my call (seem typical when a complaint is to be handled managers are never available)… I will await the promised return call and update the posting.
Cathay Pacific Airways Reviews & Complaints
I took flight CX103 from Hong Kong to Brisbane on 27-July, seated 41C. It was not a pleasant flight already at the beginning because the plane’s audio system was completely out of order. The incident happened at around 2:00am HK time. The seat belt sign was on for quite awhile. I felt a bit cold and stood up trying to quickly get my jacket from the overhead compartment. I heard someone yelled at me from behind, spoke aloud “Do you know there is a turbulence now?” in a rude and extremely unfriendly tone. I know I was not quite right but her wordings, tone, and attitude was so impolite and everybody looked at me. I am also surprised that one was the Inflight Service Manager. Indeed, she could speak directly rather than questioning me. I felt like a student being punished. I was surprised, and said “why you scold me?”. She just denied that and say that “everything about safety has to be firm”. I didn’t argue with her and back on my seat, but I cannot accept that being her reason to speak rudely. 10 minutes later, I saw another woman who was sitting 7 rows in front of me left her seat going to the toilet. Another crew member came up quickly, but that staff spoke softly, polite and sincere, asked the woman to return to her seat in Cantonese. Immediately I, and everyone, can tell the difference of between the two. Later I asked her name and she replied ‘Jacky’. I told her that I am going to lodge a complaint against her. She said “fine, go ahead” and again just said “everything regarding safety has to be firm”. Furthermore, she said that “I am the most senior one here, I am the Manager!”. I totally agree safety is important. But her bad manner and attitude is unacceptable. Even though I was not right, I don’t deserve such a insult. She is the most impolite staff I’d ever met in Cathay Pacific. I lodged the complaint via CX website and a few weeks later a gentlemen called me. I am not satisfied with his routine response and he just credited me some asiamiles and considered this case closed. That’s stupid because I can get similar mileage easily say by applied new credit card already. That mileage credit cannot compensate my insult from their most senior service staff on the cabin! Cathay Pacific is not a good airline to fly with with such ill-tempered staff.
Cathay Pacific Airways Reviews & Complaints
I TRAVELLED ON THE 15TH OCYOBER FROM HONG KONG TO aDELAIDE SERVICE WAS DISQUSTING DRINKS WERE NOT OFFERED TO PASSENGERS 1) GOING THROUGH TUBALENCE OVER HEAD CABINS WERE OPENED AIR HOSTES DIDNT EVEN CLOSE THEM. 2) LANDING PASSENGERS NOT WERARING SEAT BELTS STAFF DIDNT EVEN CHECH 3) passenger went into toilets with there laptop very scared on his move doing that staff didnt even inknowldege him. 4) drinks and coffee was not offered with our evening meal. 5) staff were not freindly or helpful after meals were served no staff around at all as i couldnt sleep through the night i was not impressed as staff we not even assiting a lady who baby was crying all night and the lady was getting up tight, IM PLANNING A OVERSEAS TRIP FOR NEXT YEAR AND YOUR AIRLINE IS NOT ONE I WILL BE TRAVELLING WITH.