Cathedral Plumbing of Texas, LLC

Dissatisfied customer!

Reviews: 1


Total views: 272

Published: 10 September 2019

Posted by: Anonymously

Problems come unannounced and one night I was hit by a sudden storm when my toilet shutoff valve started leaking in the middle of the night. That got me worried because it was the wee hours of the night and there was no one around who got help me get it fixed. My bathroom started flooding and the final nail in the coffin was that it was raining heavily outside and I had to get out to the backyard of my house to shut off the main water supply. Left with no other choice, I thought of calling a plumber service so that I could get out of this massive mess that I was in at that time. We don’t think about plumbers until or unless we need their help so after vigorous efforts I got hold of the contact number of Cathedral Plumbing Of Texas without knowing about the mess I was getting into. I made a call to set things up but their customer service number kept ringing and nobody would answer my calls. They were messing with an already tortured soul and kept doing that for almost 20 minutes. After going through a marathon of dialling their number over and over again they finally answered and the deal was done. I made a call around 3 am and they told me that they would get here in 30 minutes but my life was in a holding pattern for 60 minutes because my doorbell would not ring. After an endless waiting session, they finally arrived and they did not fail to disappoint me again with their un-skilful and ill-expert services. They were blundering with their every move and their un-proficient behaviour resulted in time flying. The employees were offensively impolite and talked down with me multiple times.
As for the problem of fixing the matter, they made things a little better but did not fix it completely. They were not ready to resolve the dispute and kept on arguing about the issue. They made lame excuses for their slackness and poor performance. They even suggested some purchases to fix the problem and I found out later that the equipment they suggested was not required to fix the toilet shutoff valve. The billing issue was a problem as well because they were just trying to get the most money out of me. I knew from the get-go that they are not straight shooters but in the middle of the night, I had no other choice but to rely on them. The pricing was too high and I was blown away by the bill they sent my way. They were not ready to give any discount even though their services were faulty. After tarnishing the reputation of their company they left and in less than half an hour my toilet shut off valve started leaking again and I had to call in another company to get the repair done. If you want to save yourself from experiencing this catastrophe, part your ways from Cathedral Plumbing Of Texas, CC forever.

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