When placing an order for an X-Box Live Gold subscription from CDkeys.com, the order process initially seemed straightforward. The first sign of problems was while attempting to get a discount code by liking the company’s Facebook page. It did not redirect to the key initially. A second link on the company’s Facebook page did bring up a coupon code which required inputing a valid e-mail address. The code did not work initially, a second attempt gave a valid code for the discount. After paying successfully with PayPal and recieving a PayPal receipt e-mail, the site did not give a code, nor did it redirect to any form of confirmation. No e-mails were sent to indicate a successfully placed order (Spam filter was checked for confirmation). After waiting a reasonable period, still with no confirmation or code, sending an e-mail to support resulted in an e-mail response redirecting me to a validation page. The validation page required inputing a phone number to get confirmation. As a VOIP (voice over IP) user, the phone number was declined with no other options provided. Contacting support again, the support representative now required a photocopy of an ID or Passport with the current date written on a piece of paper along with their website name that showed a current address. This type of phishing for personal information is unacceptable for purchase of a single subscription key. Eventually, a refund was issued, but only since I refused to provide additional private and personally identifiable information to them. In short, the customer experience is terrible and the amount of information they collect is unacceptable. .
This complaint and/or review was posted on HolySmoke.org on 12:18 pm, November 16, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/cdkeys-review/.
The reviews & complaints posted about CDKeys was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about CDKeys as per Section 230 of the Communications Decency Act.
Be an Informed Consumer
An informed consumer is capable of making sensible decisions, gains insight about a business prior to an interaction or transaction. Our newsletter provides resources and information that informs you, the consumer. of such things as consumer rights and protection.