I saw an ad for Ceiva Digital Frames online advertising frames with a one year membership for Father’s day. On that website Best Buy was listed as a retailer. When I called the customer service number and asked info about the frame, hookup, etc. I also asked for details on shipping. Since it was too late to get delivery by Father’s day, I told the representative that I would look at the local Best Buy first. After purchasing at Best Buy and setting up my account, I find that I only have 3 months membership. Customer service now tells me that the free membership is only for the products purchased online… The cost was the same online and at Best Buy… I now have to pay ~$30 to get expedited shipping for the online product with year long membership or I have to pay an extra $99 to get the yearlong membership. Customer service at Cevia was not willing to extend the membership, which suggests that their warranty and customer service help in case of a defect is probably also not very good.
This complaint and/or review was posted on HolySmoke.org on 08:01 am, April 07, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/ceiva-logic-inc/.
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