The website touts a BBB rating of A+ and sells a warranty of 10 years on their work. Claims a longstanding business “3rd generation”. Do a little digging and you will a number of LLCs setup around this business. Maybe there is an explanation for that. | There is no explanation for why 120 days later I still have no deck despite a downpayment. No timeline. No answered calls. | No materials have been ordered, only holes have been dug in the ground for the posts. All of our original contacts are gone; salesperson, 2 project managers. Now there appear to be no employees and our calls are not being returned. Emails as well. They certainly are not working on my home. | I was told the project would start a week following my payment. Delay after delay. Blamed a project manager who quit. The next one is gone, too. | Don’t under any circumstances give this company a downpayment. Other reviews also state not getting a job completed and no refund. Excuses are the game.
Rude customer service!! I was there a total of 26 minutes and they kicked us out. | We were not given any warning of a noise complaint.
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This complaint and/or review was posted on HolySmoke.org on 11:30 am, January 26, 2021 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/central-ohios-ace-exteriors-2/.
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