Century BMW

They charged my cousin $3000 for a work they didn't even do

Reviews: 1


Total views: 211

Published: 11 September 2019

Posted by: Anonymously

I had a terrible experience with Century BMW. I found a Century BMW showroom on Google.com. I was searching for a BMW 2013, and the Showroom therefore appeared. I made to their location and discovered that they had a White BMW 2013 in their stock. I made a trip over an hour to get to the seller and was the fundamental customer. They arranged my timetable at 10:15 am. I was there at 10 am and the principal too, there was John and a youngster. I asked John where the White BMW was and he expressed, “In a matter of moments, they will bring the vehicle.” I said “okay.” It was around 10:10 a.m. At 10:30 at the start of the day, a seller finally arrived named Justin. Justin from the back looked apathetic and impolite. Justin began by saying, “Sorry, I’m late a direct result of traffic” in a dry tone. By then, Justin said sit down, so what are you scanning for. I educated him regarding the 2013 White BMW. John said he did not have it, that they had sold it the day before. I asked, “Why was I not informed yesterday when it was sold?” Also, John said it was two minutes away. Justin looked annoyed and said, “I do not even know why John was talking to you, he is the housekeeper he does not know what he is talking about.” I then said, “Okay, I talked to another rep yesterday afternoon, and she said she had the car and she confirmed my appointment.”John then replied indifferently. That rep must be new and wouldn’t have known when the cars are sold. “This whole process was confusing for me.” The Century BMW website, the person I was dealing with on the phone, unknown rep, and John “the cleaner”. They told me everything about the 2013 White BMW on the first day but did not come out to excuse me that the car was not there and was talking randomly. I am sorry, I lost all my morning and I would recommend no one to go there, obviously, there was a lot of cheating in this case that I left that place immensely disappointed. My cousin had a terrible experience, too. They sold him a vehicle and the lights on the dashboard went on the following day. He took the vehicle to fix to Century BMW and after five hours when he returned to pick the vehicle, the lights were still on. They said the vehicle just required air in the tires which they neglected to do in the 48 hours, so that’s why it was there and they additionally “replaced the battery”, although apparently, the vehicle was fine. After many weeks, they called my cousin and revealed to him that he owes them $2,000 more all together for his credit to process. My cousin was fed up with their inability, so he returned the vehicle for which they charged him a $1,000 return expense. I think there is a vendor on each road in Astoria, so AVOID Century BMW.

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