CenturyLink, Inc.

CenturyLink, Inc.

Reviews: 1


Total views: 2148

Published: 03 April 2021

Posted by: Anonymous

I had Centurylink internet for just over a year and it was slow and went down often, so after my one year contract was over I cancelled. The rep at the time tried to save my business but I told her I wasn’t interested and that I wanted to cancel service. She did so and informed me that I would get one more bill which would be my final one for service up to that date. Okay, fine, I get it. The “final” bill came for $1.99 showing only one day of service before my cancellation. So I paid it and thought I was done with Centurylink. | A month later I got another bill for $15.61. Page 1 showed something called “voice” but I never had voice service with them so I connected to their online chat to dispute it. The chat-rep said that the $15 was actually a disconnect fee as itemized on page 3. Sure enough, there it was. But not only was a disconnect fee never disclosed, I was actually told there would be no further charges after my service was disconnected. Finally, the chat-rep said that she couldn’t waive the fee because it was valid and that if I wanted to dispute it I would have to call into their disconnection team. So I did. To her credit, the disconnection representative, Cristina, listened to me vent for several minutes and then apologized and waived the disconnect fee. | One more thing. Before calling in I went onto Centurylink’s website and browsed around for items pertaining to disconnection of service. As hard as I tried I could find no reference to any $15 disconnection fee. BTW, I worked in a call center environment for over 20 years and I know that representatives are required to disclose things like that. Had they disclosed it I might not have reacted so harshly but the fact that I was told no further charges would occur and then they actually did was what set me off. My little $15 charge might not have been such a big deal but when I think of the tons of money they make from all the people who didn’t fight back it really infuriates me.

Rate and Write a Review on CenturyLink, Inc.


Discount Electronics

I applied for credit with this organization, who issued me credit based on my good payment history with tradelines. Then the sales rep

Core Health Insurance

Where do I begin with Core Health? Well, for starters I was looking for affordable health insurance, because I did not realize my current

Jd’s Gun Shop

Took in a Browning Sweet 16 for a left hand safety installation. The gun was brand new in mint condition. When it was picked up it

Karen Mikolic

Is your child struggling in school? Are you seeking compensation after an injury? Are you experiencing memory problems? I am Board

Consumer Auto Credit Inc


Linda A Evans

Currently, my practice primarily consists of helping adults struggling with depression, anxiety/panic, bereavement/loss, relationship

Fly Infinite

These guys are all con artists.. big-time high school drop outs… aka LOSERS. Worst is probably Frank De-Levi (greasy guy, looks like

GSL Properties, Inc.

They state that I did not have control of my dogs at all times. And that my dogs were not on leash. My dogs were on leash and only one