On or about 30 January 2015 I received a bill from Century Link addressed to my mother Beverly D. Wicke. My father Paul A. Wicke had assumed the account when she passed away. My father unexpectedly passed away in December 2014. Once I received the bill in the mail I proceeded to call Century Link to notify them of his death. I was also calling to set up my own account with the hopes of keeping the same phone number that my parents had. I spent almost 5 hours between the 30th and 31st on the phone with a nice lady named Lashell who helped with the process. At first she had things set up so that my parent’s account would be closed on February 6th and a new account would be opened for me the same day and get the phone number. Apparently the computer there wouldn’t let her do that. So then Lashell and her supervisor set me up with a transfer of responsibility of the account stating that the past due amount would not carry over to me at all. In fact I was promised a $50 credit for the month of February as compensation for the amount of time it took on the telephone. I also requested that my account be set up without Direct TV or voice mail. I believe the phone calls were recorded. Then today 9 February 2015 I get a past due notice with threat of disconnection addressed to me from Century link including my parent’s past due amount ($522.22). Knowing that there has been a mistake made on the part of CenturyLink I call into billing and request to speak to a supervisor. This took 20 minutes just to get a supervisor on the phone. I began a very rude and condescending conversation with a man named Chuck. He was extremely disrespectful. He told me I had two options, pay the amount due, or close the account and pay the amount due. He told me that I transferred the account to my name and thus it’s now my problem. He also attempted to explain the scenario in context of me taking up payments on my parent’s house for some reason. I explained the conversation stated above to him at least twice and he completely disregarded it. He had the audacity to advise me to pay the bill with my father’s estate. Then when I stated to him that a legally binding contract had been made when over the phone with Lashell, he attempted to disconnect the phone call with me. In fact he attempted to end the phone call several times any time I used the word legal. He accused me of threatening him when I stated that if the matter wasn’t resolved in my favor (that of which was very clearly explained both to him and to myself while on the phone with Lashell) that my next phone call would need to be with an attorney. I did not threaten him, I only stated the matter of course that I would feel compelled to accomplish if I was mistreated as a customer during the phone call. I am a disabled Combat Veteran and no one has ever regarded me with so much condescension and disrespect. I also asked him for contact information for Quality Assurance. Making reference to the recorded agreement that I had been made one the 31st of January 2015 with Lashell. I was inquiring to some type of investigation into the verbal contract that I had made on 31 January 2015 and thus resolve this issue. I agreed to have my deceased parent’s past due amount zeroed out and that I would take over the account effective 31 January 2015 with a zero balance with a $50 credit. Lashell went over what my bill would be for the next couple of months. I was to be given a military discount as well which was another transfer that was made on 31 January 2015. I expect CenturyLink to fulfill their part of the agreement as was stated in the phone call between myself and Lashell which I have reiterated twice in this message. I would also appreciate a written apology. .
Worst Customer Service | Expensive Service advertised
Worst Customer Service Expensive Service advertised $89 ended up paying $172 a month I cancelled the service and I’m still waiting for the boxes to return equipment.
In October I decided to give CenturyLink
In October I decided to give CenturyLink a try again, I was with Comcast for 3 years but I have been a long standing customer of theirs in the past. I was interested in internet only for the 40 mb speed for 29.95. I tried to sign up online and it did not go through so I tried again a day later and decided at that point to also give Direct Tv a try as a bundle. I waited several weeks and did not hear anything and was told that the order had been cancelled for reasons unknown. At that point I called and fought my way to a customer service agent over several hours and against my better judgement I placed an order for internet only. I was told after a while on this call that I would have to sign a contract for that rate which that was not spelled out on the website so I said no. She said she could offer me that speed for 34.95 with no contract and I said that would be ok but I was not happy about that. After trying to upsell me on many other services I did not want I was told I would get my modem in the mail in a few days. I asked her what the estimated total with taxes are and she said about 40.00 per month. I set up the services and found out that there was a problem that would not allow the modem to connect to their servers so I had to wait almost another week to get the service install correctly. I was told that the wiring in the aptment was bad and I needed to pay for a outlet rewire for one outlet that the modem was connected to. I was then told I could set up an extra service for 9.95 a month to pay for that rewire. I was also told that I could cancel that at any time. My first bill was about 30.00 so I did not see that there was an issue, at this point I was on electronic billing so all I got was a total to pay. I did not get a break down of charges because to this day I still can’t log into the billing system to see the itemized charges. My second bill last month was 53.00 so I decided to try and call them and I could not get through for several days as I was on hold for long periods of time or transferred to a lot of departments. Finally I was sent to tech support who told me I had to call billing next week when they were open because they close early on Fridays. A week went by and I finnally had time today to call and spend several hours on the phone and I saw in my email inbox another bill for 60.00. So my bill when up twice in two months and I was getting frustrated. I was sent to a billing agent who said I signed up for 39.99 internet and I sent up a one year agreement. I disputed this so I was told that it was the way it was and their was nothing I could and if I was going to cancel there would be a termination fee. I asked him what that was and he said it would be about 160.00. I called back to try to figure out why my bill changed and to get some proof I agreed to a contract and this price and the second man I spoke to said he did not have to provide any proof and the bill for early termination was going to be 400.00. I demanded to speak to a department that could give me proof of this contract and he argued with me for 10 minutes stating they never waive fees. Finally I was sent to a lady in Loyalty. The Loyaty Department is a joke as she just restated that I agreed to that higer price and agreed to a contract. I again requested proof of a signed letter or the record call of the agent and of the contract agreement and she said there was no way. I had to just take her word for it. I stated I have a right to see some proof and she said I would need a court order to get any proof. I told her I worked at Comcast and we have a system called TPV and a customer can hear the phone call regarding the agreement anytime they have a dispute. She said again to get a court order. I demanded an address of the department I could send this request in writing and she said I could send it to her legal department but they will not provide proof without a judges order. All I have asked for was some proof of the call with the agent and the proof I agreed to the price and contract and they refuse to provide it. They were rude to me and acted like I was asking for them to do something against the law. I do not have the money to pay for a 400.00 fee nor do I have the budget to pay for an increase each month at their whim with no real explaination. Stay away from this company as they are more interested in getting you in to contracts then nurturing a long term customer. I will never every go back to them even if they are the only choice. I would rather go to the library and use a cell phone.
I have been a customer of Century
I have been a customer of Century Link for 5 years,unfortunately in our area they seem to be the only game in town. In the past It used to be that whenever I left town I was able to turn off my services and upon my return simply call them to turn it on now they are charging me 25-30% of the bill to do this. Then they never seem to turn on All of my services until I make repeated telephone calls. Two weeks ago I requested my services to be turned back on.Spoke to a gentleman named Brian,employee 1146441 from the Loyalty Dept. he reviewed my account and because of my loyalty of 5 years he wanted to help me out and offer me some promos which also included a low cost security system.My normal bill was $229.95 per month and now with the new promos which also included 3 prime time channels(starz,showtime, Encore) my bill would be dropped to $171.99 per month and a $300 Visa gift card for getting a security system. Next day I called Century Link because I noticed that my Primetime channels were not activated finally got through to the escalation team and spoke to their supervisor,in Wisconsin, Matt who informed me that there is no such order in place except for the new security system which would bring my bill up to $259.99.When I asked Matt to put this Brian on the phone to confirm our previous conversation he said that is not their protocol and refused to do so.When I asked him if he would honor the price quoted me by the company’s representative he also refused when I asked to speak to his supervisor again he refused. Century Link is the worst telephone company to do business with their customer service is atrocious
When I signed up for internet service
When I signed up for internet service I was promise that if I sign up for a one year contract I would get a twenty dollar discount so instead of being sixty dollars it would be forty dollars a month. I receive my first bill it was sixty dollars, so I call back another rep tells me i couldn’t get the discount unless I get a five year contract so I got the five year contract. One year later they start to charge me sixty dollars a month. They kept charging more and more so i started to go back to look over my bills and it’s been going up. I call them and they say i just have to pay for it because the previous rep told me wrong. My contract only last a year so after that they just kept charging more and more which I was not aware of. I was told I’m on a five year contract and after it ends my service will end but they just put me on another higher plan. I just want to keep my internet and pay the forty dollars a month but they won’t do anything to what’s been charge to my account. Do not use century link, worst customer service experience ever. They will get irated at you and get hateful, rep and company is very unprofessional. I don’t think this company itself have any form of training.
We had Century Link basic phone for
We had Century Link basic phone for many years..no problem…thn we added the internet…promised a great package deal,no contract etc…. we could put the service on vacation with no charge, the price monthly was $59and change etc. We put the service on vacation and got a bill for nearly $100…then we returned to our residence…I spent two hours on the phone trying to get the internet re-instated…two hours..it is documented…meanwhile every month the bill was incorrect…every single month and it was always in Century Links favor…surprise surprise….then I called to cancel the internet and reinstate just the basic phone service.so Century Link not only did not cut the internet but charged us a full month afterward…meanwhile they did disconnect the phone completely…no long distance and no local service at all…I was told it would take at least a week to get the service to the phone restored…not an option in area where cell service is not available and you have a 95 year old mother living far away who calls you every day…the worst part was when I tried to get the phone working again I was sent to the department where they t…. we were charged an extra 19.95…which was added to our already incorrect bill. You call to get things corrected and they try to wear you down by keeping you on the line forever…and they NEVER give you back your full refund….people…who don’t hav the time to review the bill every month are probably getting ripped off…especially if you go the autopay route. This company is crooked as a dog’s hind leg…they should be brought in front of the FCC.
My husband and I switched our cable
My husband and I switched our cable and internet to Direct TV and CenturyLink in August of this year. Direct TV offered a bundle with CenturyLink which seemed reasonable so, we went ahead and ordered our cable and internet with both companies. At that time, there was no explanation as to how the statements would be set up or sent out. We just assumed that, each company would have it’s own billing cycle and bills sent to our home each month – until we received our very first bill. The statements were together in one bill however, the bills come from CenturyLink and not Direct TV. We find this to be very strange since Direct TV is the company we signed up with for originally. Basically, we are questiionning why Direct TV doesn’t send out the billing statments, instead of CenturyLink. This seems really strange. A few months passed and everything seemed fine with our services and our billing statments until today. We received our regular monthly bill from CenturyLink for our bundled services and there were charges added to our bill that were not supposed to be on the bill. Let me explain: On October 4th, 2014, we had called Direct TV to drop all of our premium TV channels. We didn’t want to pay a $40 fee each month for those channels. We were told we had to keep those channels until November 7th, which would be the end of the FREE 3 month period for those channels. Then on November 7th, those channels would be dropped from our account before the next billing cycle was to begin. We were told that this would make “things easier” for the billing department at Direct TV and cause “less confusion.” Statements from CenturyLink/Direct TV are dated and sent out on the 10th of each month. We had been assured by Direct TV that the premium stations would in fact be deleted from our account and not charged on the next months billing cycle. Direct TV was supposed to notify CenturyLink of the change so that, their billing department would include the $40 charge on the next months billing cycle. When we opened up our billing statment from CenturyLink today, not only did we received a “late charge fee” of $54.04 (that is $40.00 for premium stations that were supposed to be cancelled along with a charge of $14.04 for taxes and misc. service charges), we also received an additional charge from Direct TV for another $40 for those same premium stations. So $80.00 was added to our monthly bill from CenturyLink and shouldn’t have been. I called both Direct TV and CenturyLink today to find out why we were being charged $80.00. When I called Direct TV first, they told me that no one had “posted” the information that had been sitting in the computer cancelling our premium stations and because of this, it DID get charged to CenturyLink’s billing statement. I was told by Direct TV that they DID send CenturyLink information related to our account cancelling those premiium stations. Direct TV then asked me to call CenturyLink to verify that $80.00 had been credited to our account. Unfortunately, when I called CenturyLink they denied receiving any credit from Direct TV either this month or last month and told me that I was a liar. CenturyLink made it very clear that unless Direct TV calls them or sends them information related to any account, they will not post or include that information. I was advised several times that CenturyLink had NEVER once received any of my account information from Direct TV. CenturyLink also explained to me that, it didn’t matter that Direct TV was giving me any credits on my account (for whatever reason). It was CenturyLink’s policy to charge back those credits to their company account. When I asked why they were dong this I was told that, CenturyLink “paid my bill in full each month” prior to Direct TV posting any of their information on that billing statment each month. CenturyLink explained that I owed them the FULL amount on my billing statement, no matter whether or not I had a credit from Direct TV. When I told CenturyLink that was illegal and outrageous to do this to a consumer, they wouldn’t speak to me or assist me in any way and hung up the phone on me. I called CenturyLink and Direct TV back at least 3 more times to try and get some assistance. I was told the same thing repeatedly that I owed CenturyLink the money and my credit was never sent to them nor would it matter if it was sent to them. I was told repeatedly that I was horrid and didn’t listen to anything that was being said to me. The bottom line was that, CenturyLink doesn’t give credits to anyone, including consumers who bundle with Direct TV, because they pay your account in full first the, send out the billing for Direct TV. This didn’t make any sense to me either. How is it possible that they pay my bill first? I pay my own bills for both companies. Why would they say such a thing to a consumer? It would cost them millions of dollars if they paid each consumers bill first. So I called the headquarters of CenturyLink and was blown off by them as well. I was told to call the phone number on my billing statement and that would be the ONLY help I would receive regarding my account. I had no choice after going around and around in circles all day with this, but to get rid of my bundled accounts and separate them in the hopes of straightening out this issue. Unfortunately, I was threatened by CenturyLink and told that I MUST pay the incorrect bill in full or suffer the consequences of being sent to collection. The total of that bill was for $234.14 – which is $80.00 over what I should pay. Regular billing from Direct TV is $73.00 for my TV package plus all of the additional charges that are put in there for state and local taxes etc. Those taxes and extras come to $46.99 which is unbelievable. So the total for the Direct TV is $119.99 each month. This is a middle of the road package (not a full premium package). CenturyLink offered a discount if we bundled with Direct TV. CenturyLink’s internet services for us were $61.94 less $32.00 for the bundle discount. This brings the total to $29.29 each month with taxes etc. added into that. The total is $34.34 each month. They also add in $8.40 for Broadband connection on the internet. This brings it to a total of $42.74 for internet only from CenturyLink. So the grand total each month for both services should be $42.74 for internet and $119.99 for TV services. When you add those together it should be $162.73 since they are bundled. This amount from Direct TV seems to fluctuate each month and that is very confusing, especially since you signed up for one set amount. Because I couldn’t get anywhere with either company (both seemed to be lying to me), I unbundled both accounts to receive separate bills each month. This way, there could be no dispute about credits etc. Something needs to be done about CenturyLink’s policies. They are illegal and uncalled for. Charging a consumer for a credit received from another company and then threatening them is unbelievable. CenturyLink should really be put out of business due to the amount of illegal money they are making off of consumers. Thank You.
I was having some financial problems, and
I was having some financial problems, and figured I would ditch Century Link internet. Their service was continually 5-10 MBS, when they promised 20, and it just wasn’t worth the money. I contacted them to see about cancelling, or at least lowering my cost. The person seemed helpful, and said that they would lower my payments significantly, and that if we still had problems, we could cancel then. We were on a month to month payment, however he signed us up for a year contract. Technically, we agreed to the terms – because we thought it was what we had discussed – but it was not. When we called 65 days later, after having tried the new payments, we were told that we could not cancel without having to pay an early termination fee (200$) for the rest of the 10 months in our contract. We asked to talk to someone higher up, and transferred to an “Escalation” worker. It was literally one of the worst experiences I have had on the telephone. He insinuated that it doesn’t matter that the worker mislead us, or even lied, that they have a contract. When I said “if I can’t afford 25$ a month, how could I afford 200$?” He said that was not his problem, and that they have a contract. When I tried to continue about the promises made by the original guy, he said that I was “fabricating” things. He said I was lying, and started talking over my and would not listen at all. I put in a comlaint to the BBB, and complained about the escalation guy himself to CenturyLink, but as it stands, it looks like I will be billed for 200$ for a service that was terrible, with rude customer service because I was lied to and put into a contract I did not want.
I used Centry Link when I lived
I used Centry Link when I lived in South Vegas. When I moved in May of 2014 I notified them that I was moving and wanted a final bill. They sent me a bill for $32.00 which they said was from the month before, no problem I paid. They said they didnt offer service in my new place so I thought that was that? In July I get a bill for $179.00 ???? I called them and they came up with 20 different excuses as to why they are billing me for a service that they dont even offer in my area! This is a continued practive of “fraudulent” billing in which many business par take in! Our worthless elected officials seem to allow this to happen. Centry Link seems to be a scam company just like everyone else. I would suggest recording every converstation with everyone you do business with especially here in vegas as most ppl out here or skum bag scammers! Especailly business’s who are not help accountable. Be advised that Centry Link will rip u off if you do business with them!
Point blank a $19.95 internet service suddenly
Point blank a $19.95 internet service suddenly turns into a $52 service solely because I don’t need a home service. I ahve a cell phone so I don’t need a service because I wouldn’t use it. So because I don’t want the home phone service suddenly they jack their price up to $52?? So CenturyLink tell me, how does the same internet connection cost $32 extra simply because I don’t buy your phone service? This is a complete rip off practice, extortion practice. When is this country going to make these extortion based practices of services providers illegal. I don’t need your damn bundle. I’m stuck in a contract as it is. Funny how in this country we talk about capitolism and free trade but contracts contradicts all that. When it comes to contracts why do service companies try to punish their customers with hundreds of dollars in fees to break a contract? When is it going to be illegal to make a person sign a contract for a service. I don’t see how it’s legal because every single contract of a service company like internet service or phone is based on the illegal practice of extortion and regardless of any signature it’s illegal. If i don’t want a contract why does the service all of a sudden jack up through the roof and yet there is no additional cost involved? I’m still trying to find an internet service provider that doesn’t practice going after their customers to lynch them for not wanting their service at some point or not agreeing to be their bitch/slave forced to make the service provider money regardless of the what the customer wants. This practice like going to sandwich shop and wanting their sandwich but if don’t want their drink they’ll jack up the price of the sandwich 150% as punishment for not making them more money than you’re interested in giving them. The world’s economic system was designed by dark, twisted people. Here is the chat discussion I had with Centurylink where you can’t get service without illegal extortion practices or contracts, which is a sin to sign a contract as a follower of Jesus because anyone who signs a contract is owned and they can use the government to torture you via the justice system, which isn’t about justice at all. It’s about forcing people to worship those with money and property. This country is so screwed up it’s a nightmare! Engagement Window Customer: I’m shopping for a no contract internet service and I’m not finding anything like that on your site Customer: ahh, thanks! Troy Y.: I will be happy to assist you. Troy Y.: What do you typically use your Internet for? Customer: I was just wanting to know if you have a no contract deals? Troy Y.: We do have some deals with no contract yes, Customer: where are they located on your site? I can’t find anything other than a $29.99 deal. Troy Y.: I will be right with you. Troy Y.: Well we offer up to a 40mb connection at your address which includes a 5mb upload. This speed of Internet will be GREAT for anything you can throw at it – including online gaming, surfing the web, schooling, streaming HD movies and much more! If you bundle it in with our Home Phone Unlimited package you also get unlimited local and long distance calling with all of our calling features including voicemail. This package of Internet and phone would be $69.95/mo for 3 years with NO CONTRACT! Customer: I’m looking for something more like 10 to 20mb connection Customer: I don’t game, mostly download videos is the most demanding thing I do Troy Y.: We could do a 12mb with this bundle and it would be $64.95/mo for both together. In the bundle that makes it $19.95/mo Customer: I have a cell phone so I don’t need anything but internet Troy Y.: Makes the internet $19.95/mo* Troy Y.: We could do 12mb Internet alone with no contract, and it would be $52/mo Customer: don’t you have all this listed somewhere on your site? Troy Y.: I believe our website only lists the price of our Internet with the promotional pricing, because most people want to save money off the monthly rate. Customer: So why can’t I get a 12mb connection for $19.95? Troy Y.: You can if you bundle in our Home Phone Unlimited package. It would be $19.95/mo for 3 years with no contract if you did that. Customer: yeah, but why does your internet cost $30 difference for nothing more than not ordering some other service? Troy Y.: It would be the rack rate price if you didn’t want a contract. We don’t have any promotions for Internet alone that do not involve a contract. Go on, people with no life, make insulting comments like you do on Craigslist for no reason, because you’re insane.
I purchased the High Speed 12Mbps plan
I purchased the High Speed 12Mbps plan from them in early April, and by May the service was down several hours a day and the speeds were 6Mbps/Down 0.2Mbps/Up with 256 milisecond ping times. I of course could not use Netflix or even check email because the service would be up for a minute then down and continuously. I filed two trouble tickets one in April for the issue, and one in June for the issue. The sent out techs both times. The first accused my complex of having bad wiring. They next came out and said it was an issue at the DSLAM at the road box. The second attempted to fix, but was unable to and had to call the cabling team to fix the issue of ancient wires in the DSLAM box. Being that I am a cord cutter from cable, I depend on Netflix for TV entertainment. Enough was enough and I promptly went with another ISP and cancelled their (CenturyLink) services as soon as the other was installed. They are now trying to charge me $200 termination fee for their service. I did not agree to a contract when I signed up, nor did I sign anything to that effect, nor did I give my verbal authorization to be in a contract. Their service is subpar with real connection speeds to backup my claim which is not defametory in anyway! They will try to stick you with fees knowing their service will not live up to what you are paying.
I signed up for centurylink prism tv
I signed up for centurylink prism tv in December of 2013. My first bill was $900.00. They had on my bill unreturned equiptment charges. I called in and was assured it would be removed and they would put a no fault note on my account. I have had to call in every month now for 8 months and spend 45 min on the phone and be told the credit will be issued but it never happens. I have been hung up on multiple times by they reps and lied to over and over. One month they tell me the credit should be $723.40 then the next month they say it should be $664.68. I’ve had my service disconnected twice now due to there billing error for the past 8 months. I cannot get anywhere with these idiots and get my account to have these charges removed. Please HELP. I have reps name’s dates times and conformation ‘s to back this all up
Century Link is a band of criminals
Century Link is a band of criminals who are out to steal money from people. I am new to the area and signed up for Century Link as I as told that was the preferred provider for the apartment I am in. I called Century Link and set up services which consists of you either purchasing your own modem/router or renting one. I chose the purchase option. When I tried to set everything up I was unable to get any kind of service so I called the customer support line. After waiting about 30 minutes I got someone whom I struggled to understand over the phone. She immediately tried to steer the conversation toward me setting everything up improperly. Well, I have worked in IT for the last 10 years and quickly shut that road down. She then put me on hold several times while she “checked things”. I was told there was nothing they could do short of sending a technician out (which would take at least a week) and I would be charged $85. My response was “Wait, you sold me a service, I paid you for said service and now you want me to pay you $85 to actually be able to use it??”. After speaking to several people, long story short, that was my only option. Essentially this is extortion, and Century Link is literally stealing from the people that sign up for service with them. Knowing what I know due to my career I can tell you that what they told me needed to be done did not from a technical standpoint and they were merely shaking me down for money. To prove this, I checked with the front office of my apartments who told me someone had been using Century Link in that unit several weeks before I took possession of it, which CL told me was not possible. Also, when the DirecTV guy came to hook up that service (The two companies hire independent contractors that work on both services) I ran everything by him. He was nice enough to do a quick check of the outside line and said everything was fine and he could tell the last person used the service based on configuration. He was able to confirm that there were no service issues in my apartment which proves Century Link is knowingly ripping people off. I cancelled my service with Century Link, not that I actually ever got service from them in the first place. Do not use this criminal enterprise who are intentionally stealing money from hard working people.
A door to door rep for Centurylink
A door to door rep for Centurylink came to convince us to switch companies. We had been through the mill with our provider at the time due to them overcharging us on our bill every couple of months. I spent an hour with the Centurylink rep in my home telling me that I was locked into the price for 12 months and that under no circumstances would they change it on me. Six months later I recieve a notice that everyones bill is going up ten dollars so that they can keep certain channels in the line-up. I called in and spent over an hour trying to explain that my bill should not be increased until my promotional period was over. By the end of the phone call, the rep said, “”good news, I talked to my supervisor and you are right, your bill should remain the same throughout the promotional period””. This past week, I recieved notice that our bill was, in fact, going up ten dollars. I am now paying more than I was before I switched! I decided to “”chat”” with the reps online so that I could save the conversation. After two rude reps and being disconnected, I finally got through to the escalation dept. They insisted that the rep that came to my house and the rep I spoke to on the phone a couple weeks ago were, “”misinformed””!! They refuse to make changes since they never recorded the reps phone call. The door to door rep is no longer with the company and they figure he was tring to make the sale. They apologized on behalf of the reps, but will not honor what I was told. I’ve never been so dissatisfied with a company, ever! Buyer beware, I would never recommend Centurylink as they are extremely deceptive.
CenturyLink Reviews & Complaints
“I am starting a revolution, hoping it goes viral: #NotGoingAway I urge others w/ Century Link customer service issues to join my battle cry. Make them listen to us. Tweet this, Facebook it, whatever you need to do: Not. Going Away.” Posting this wherever possible. I have been dealing with you for 14 hours on the phone! We”ve had an outage for going on three days, and it”s because of major infrastructure problems here. I cannot get anyone above supervisor level to talk with me, and a supervisor can”t solve this. I”ve talked with you 32 times in the last few days. Finished. This is the route I go now. All out media blitz… Laurie Cummins [protected] Upper management, quit hiding in your glass castle and call me.
CenturyLink Reviews & Complaints
03/29/2010 My husband had been a customer of Qwest for the last 8 (eight) years and we”ve always paid our bill on time and we have never missed a payment. Problem: We are being charged for a $200 fee as part of a “2-year internet plan” that we NEVERsigned up for or agreed upon. We called in to disconnect service and it was WAIVED by an employee named EMMA, but it seemed like that fact was totally ignored and then they”re still charging us $200 the early termination fee. Details: On Monday, February 15, 2010; at 11:50a PST, my husband, Ryan, spoke on the phone with one of Qwest” Customer Service employees, Emma, to let her know we were moving out and needed to disconnect our phone and internet service. She mentioned the $200 fee as a penalty of early disconnection, he told her he never agreed to such a contract. She spoke with her manager, who AGREED to WAIVE the erroneous fee. Emma then told him an updated bill would be sent to us reflecting the correct final charge. We never received it. (If they are a reputable and such a reliable company they can access the recording of this call, it will prove that she WAIVED the fee for us.) After emailing them again a couple weeks later, we received a reply from “Nancy”on 03/04/10 apologizing and informing me that the revised final bill would be sent immediately. We finally received the bill for $248, still incorrect! We chatted online with Customer Service again with “Juan” at the “Idaho office”. After explaining everything to him, he informed us that no one there could help me, and that we would have to wait until the next morning to speak with the billing department. On March 16, 2010 @ 9:38a, Ryan contacted the billing office and asked for the manager. Darren at the Boiseoffice answered. Once again, Ryan explained everything to him, including his conversation with Emma. The manager argued with him about this $200 fee for about ten minutes, insisting that it was valid and justified, even though we have NEVER signed up for any yearly plan! The manager then continued to say that we were sent information about this multiple times, which we were NOT!! Ryan told him this a number of times, but the manager wouldn”t listen and continued to insist that Ryan just doesn”t remember, and treated him like he was either making it all up or didn”t know what he was talking about. The fact is, Emma had already waived the fee!! We are completely furious and frustrated with this company! The $200 charge is unfair and UNWARRANTED! He has been a customer of Qwest for years, but if this is how we are going to be treated by them, we will have no hesitation to look elsewhere for professionalism, competence and decent customer service. Reply #1 from Qwest: Date: Mon, 22 Mar 2010 16:59:38 -0500 From: Qwest.[protected]@qwest.com Subject: Re: Qwest.com Customer Support (KMM16888259I15977L0KM) Dear Ryan, Thank you for your recent e-mail inquiry to Qwest in regards to the 200.00 early disconnection fee. There is not a paper agreement you would have signed to set this up. It”s done as a verbal agreement. At the time the service is ordered we send you a thank you letter confirming the changes that have been made to your account. In this letter it explains that you”ve entered into a 2 year agreement and it provides you the terms of the agreement. We also remind you every month when the bill prints that you are receiving a reduced monthly rate becuase of your 24 month term agreement and the date the agreement expires. The discount you have recieved every month based on this agreement is 10.00. In some cases when an agreement is being disputed we will remove the 200.00 fee but go back and bill you for the months you received the 10.00 discount in error. In your case you had the service for 20 months and received a 10.00 discount per month. Unfortunately the amount of discount you received totals the amount you are being billed for with the early disconnection. I can go ahead and remove the 200.00 early disconnection fee but we will need to go back and bill you for the 10.00 discount you were receiving monthly because of the agreement you did not sign up for. Regards, Michele eService Supervisor Qwest Customer Care Consumer Markets Our reply: Michele, As I”ve stated many times before, I never agreed to any such contract – verbal or physical – nor have I ever received any letter about being in such a contract. As for the $10/month discount on my bill, that was from packaging two services – phone and internet – NOT because of a 2-year contract I had supposedly signed up for. So yes, you can go ahead and get rid of the $200 fee since I was never in that agreement in the first place (as you stated). I was told it was already waived anyway. —Ryan Bollman Reply #2 from Qwest: Date: Thu, 25 Mar 2010 10:16:55 -0500 From: Qwest.[protected]@qwest.com To: [protected]@hotmail.com Subject: RE: Qwest.com Customer Support Dear Ryan, I understand your frustration with this issue, howerver both You and Qwest are responsible for making sure you are getting the services you requested at the price you agreed to. We provide you a detailed bill each month in case there was an error made on our part. Up until you disconnected your account there were no calls questioning the discounts you were getting or why your bill stated you were in an agreement that expires in 2010. I can meet you half way on this as you have been an excellent customer with Qwest and adjust 100.00 of the 200.00 fee. You may not have received the thank you letter that was sent but the information has been provided on your bill every month since the service was connected. You were receiving 2 different discounts on your phone bill for the Internet service. You were getting a 5.00 bundle savings discount and a 10.00 Promotional Discount. It appeared on your bill each month as follows: Your savings this month Thank you for being a valued Qwest customer with Savings for Bundling.-Internet Service. Bundle Savings based on the 1 product(s) you currently have is $5 per month. This bill includes a Bundle Savings of $5.00. You are receiving a reduced monthly rate for your Qwest Connect service because of your 24 month term commitment. Your agreement expires on 06-19-2010. ________________________________________ Bundle Savings Discount Qwest Connect SLVR w MSFT (01/17 – 02/16) $5.00 Total Bundle Savings $5.00 ________________________________________ Promotional Discounts Discount Qwest Connect (01/17 – 02/16) $10.00 Total Promotional Discounts $10.00 ________________________________________ Total savings this month $15.00 Regards, Michele eService Supervisor Qwest Customer Care Consumer Markets Update (06/22/2011): My husband is still receiving letters from the collection company saying that he still owed Qwest $175 and his credit is completely ruined because of this fraudulent and unlawful fee. Years and years of good credit down the drain because of this. I feel like there should be a civil lawsuit against this company.
CenturyLink Reviews & Complaints
1) Qwest price for life isnt. After a year on a “price for life” DSL and home phone service guarantee, our bill inexplicably increased $45 per month. Customer service was not able to explain how a price for life expires after a year of “introductory” pricing. They wer also unable to explain how to read the bill properly. Conventiently, all current packages were much more money then we were previously spending. 2) To lower the bill after a sharp increase when “price for life” expired, we complained about the sham bundled services price, and wanted a credit. Instead, they then removed all bundled serivces without our consent, causing us to loose services for 2 days. This affected business calls. 3) When we moved and tried to transfer our services to the new address. They said we would have service on a certain date. When that didn’t happen, and we called to complain, we were informed that the order date was not a possibility and wanted to know who told us otherwise. The call center for repairs is routed to India. 4) We tried to upgrade our DSL to 5MBPS, we rarely get above 2MBPS when we run a speed test on the line. Quest says they can not guarantee higher speeds even though we are paying for the service. Apparently there is no recourse when customers are scammed and lied to. I am not reimbursed for the time I spend on hold or being passed around from one extension to another. I firmly believe that this is a strategy to make consumers give up and just pay the bill so they don’t have to go through any more hassles.
CenturyLink Reviews & Complaints
1) We set-up new service with Centurylink, they didn’t turn it on, but they still charged us 2) When they did finally (1 week later) come to check out the problem (there guy didn’t clear the work order, whatever that means) they went to the wrong address 3) After not showing up to see why we didn’t have service they wouldn’t admit we exist, even though I had the bill & all the tech / customer service rep’s ID numbers, names, & times of conversations in my hand 4) I had to get a second party contractor that they hire to run work orders for them on the phone in my home town to come out & fix their problem for them 5) After finally getting service I had to dispute many bizarre charges 6) Just got my bill… competely wrong & for twice what I owe… they are even trying to charge us for calls to Ireland BEFORE WE HAD SERVICE WITH THEM 7) I’ve wasted hours of my life on they phone with the ###s they find under a rock somewhere that they call employees 8) They are the only service provider in our area, the moment that changes we drop there service… I hate you Embarq/ Centurytel / Centurylink… as far as I’m concerned Centurylink is the epitomy of the failure that America has become
CenturyLink Reviews & Complaints
10/04/2017, 11:45am [protected] Minute Phone Call), I spoke with a representative regarding my account that I closed 09/12/2017 and wanted to know why I still had a Balance after I paid the last bill in Full on 09/24/2017 ($153.61), she said it was for an Early Termination fee on my 3 Year Core Connect Contract, I then asked to be transferred to a Supervisor which took over 20 Minutes till I spoke with a Supervisor Named George and I asked him to help me will my billing as I was still receiving a Bill for an Early Termination charge and that I wanted him to look at the Contract which I attached to this Complaint that I signed and agreed on 06/19/2014. George repeatedly ignored my request to view that Contract with me to show that there was a discrepancy in my Billing and that I was in fact out of Contract when I cancelled my service, George was very Abrupt and kept saying that he was going to end the call because I refused to look at my current bill, which I already looked at, Thats why I was calling and speaking with him. He never once looked at the Contract I asked him numerous times to look at and go over with me, he then after numerous attempts with no avail. HUNG up on me and I would like for him to be given a written reprimand for hanging up on me and I would like for this Early termination fee to be removed from my bill. Thanks for Listening to me.
CenturyLink Reviews & Complaints
10-20-11 started internet and home phone services with centurylink. The phone service was for unlimited calling. My first bill I was charged for each call. I was then told my sales representative did not have the authority to sell me this plan in the state of texas. I was told I would be charged a higher rate in order to get unlimited calling. Regarding internet service was sold 6.0 and never received. Both service agreements were void by centurylink. Now I receive etf in the amount of 210.94. I was told by the texas puc that the 10.94 is an unauthorized tax. Also was told by sales rep vince I could cancel at any time without a fee. This was confimred by his mgr, amy…
CenturyLink Reviews & Complaints
15 years ago Centurylink/Qwest had a bundle deal for us. NOT ONCE IN 14 months was the bill ever correct or the same. We would lose inet service for days at a time and it would take HOURS on the phone to get anywhere, only to do it again when the next bill came. I unbundled the phone service and kept the tv, yet qwest paid the tv the next month when they were not even bundled and I was told to “sort it out”. I was livid, paid the bill in full on the 12th and moved. A year later we have a collections account from them for the same amount that I paid in the last bill and it said the amount was due 2 days after I had paid in full. I called w/the check number etc, yet there were 4 different excuses why the charge was valid: directv didn”t pay them back, oops, we meant that you should have been billed ahead and weren”t so there”s an extra month (which happened to included the tv fee), then it was that the deposit didn”t cover it, then there was no deposit. WTH people?! We recently moved and needed a land line as my mobile was not working in the mountain town we chose. Directv recommended doing a bundle, because after 15 years they have to be better, right? I called and was VERY clear that I am on a fixed income and the bundle HAS to be less than the $117 for tv and $51 for inet and mobile phone. I was told repeatedly that it was phone/long distance/internet for $65 p/mo. I consented and explained I”m an IT person and did not need an install, but was told an installer HAD to be sent out for the inet portion; just to turn it on, its not an installation, so I agreed. the installer took forever, I ended up buying a modem for $100, and he kept on until he could get online…fine. I knew I wasn”t paying for an install, so I was waiting on him to just be done. I called 5 times to find out what the initial fee would be because I could NOT get a straight answer out of them, besides $64 and “some fees”. I call at one point and they want to know who “Lorelei” was on my account, then told me they couldn”t discuss my OWN account because this other woman was on it. I get the bill and for 3 days of service I was charged $278!!! I was told it was the 3 days prorated, a month ahead billing, INSTALLATION, and fees. I had to wait for my bill to complain about the install I didn”t want and shouldn”t have been charged for. Month 2, I have a $30 credit, I”m charged a second installment for installation of $20, and $35 in fees that are NOT explained. My $64 p/mo bill is now magically $109 p/mo!! WHAT PART OF FIXED INCOME IS NOT UNDERSTOOD? I already eat from the food pantry, now they”ve taken my medication budget too! I”m more than angry, I AM LIVID! These are predators. They need to be stopped.
CenturyLink Reviews & Complaints
4/17/17 global crossing. I received a call from this number [protected], they didn”t leave a message. I usually do not answer strange numbers anyway. I blocked the number and looked it up and seen global crossing and many, many complaints dating back to 2011. This is really unacceptable why these people aren”t stopped. They need to be charged with harassment!
CenturyLink Reviews & Complaints
8/28/2015 My complaint with CenturyLink stems from the incorrect billing, overcharging, and fraudulent charges. Every month after receiving my bill online, I pay my bill directly online from my bank (CenturyLink wants my account number, which is never going to happen)…I assume they are making a killing from customers who do trust them with this information. Late charges have been added to my bill for the last three months even though my bill has been paid before I receive my paper bill in the mail. This results in a long, irritating phone call to CenturyLink to explain the situation and after much transferring they say it is cleared up and give me the amount to pay. The next month, same story. I am fed up and am waiting for the opportunity to have another option. My internet speed was increased from a speed of 1.5 mb to 3.0 mb…CenturyLink charges $5 a month for this huge increase in speed (joke). CenturyLink informed me that if I include long distance on my home phone it would save because I would be “bundling”…another joke…taxes and fees are also added to the long distance part of the bill in addition to the taxes and fees that are already part of the bill…I don”t use my home phone for long distance so I informed them that I want to discontinue the long distance feature…they said, “Then your bill will increase because this is part of your bundle and the bill would go up dramatically…Sick of this company and their thieving ways.
CenturyLink Reviews & Complaints
8-9-17. When I called customer service they asked to verify my email address as ****KKK****@gmail.com. An employee had inserted “KKK” in my email intentionally, NOT accidentally as the CS rep responded. How does that get “accidentally inserted?” Based on my Customer Service experiences, you could not give me stock in CL. It has lost 30% of it’s value in the last year despite a record stock market surge. Very poor service in each department. If I could change I would – in a minute.
CenturyLink Reviews & Complaints
9/26/2018 8:35am I was turned on for internet 3 1/2 weeks ago. For 3 1/2 weeks I have been calling trying to get a password that would allow me to access the internet. Rudely I have been hung up on by the companies representatives. Yesterday afternoon I took off from work early to try and settle this and get the password. 9/25/18- I called 7 times on my 6th try I finally had a woman who said that she will have my internet shut off because I have never used it and couldn”t. She then sent me to a man named Roy who again couldn”t find my name and I explained everything to him he said he would talk to his supervisor and let me know what he said after putting me on hold again I was hung up on. The representatives you have are not people oriented. They laugh and mock you then hang up. They took a deposit of $75.00 from me and like I have stated I could never get on the internet. I tried to be calm but I am furious now. I am fed up with being hung up on. I am copying this email for my records. Please fix this problem I just want justice and I am entitled to it.
CenturyLink Reviews & Complaints
A century link driver was incredibly rude to me on the road. I didn”t notice the light was green for less than 2 seconds and he laid on his horn for a good 2 seconds. He then honked at me repeatedly and drove aggressively just to get up next to me so he could flip me off. No blinker either. License plate: CK49133; class 2 2374017. Please control your drivers, the guy was seriously a huge jerk and could have killed someone just because he had to wait a few extra seconds. Completely unacceptable behavior.
CenturyLink Reviews & Complaints
A couple of months ago I was about to dump Centurylink over billing issues. I’d given up trying to get the issue resolved. Joey (Centurylink) responded to my complaint here and I contacted him directly with the details. Within a week he managed to resolve the issue, which as it turned out was caused by my fatfingering in the account number when I set up payment through my online bill pay service. That wrong number (off by one digit) had been in place for at least a year with no problems. My guess is that it finally caused a problem after Centurylink change their billing system. I thank Joey for taking the time to track down the problem and let me know how to fix it. No one else had bothered to do that, but just repeatedly sent the account issue to be manually reconciled month after month without contacting me the root of the problem. I thank Joey for working with me and tracking this down, but it occurs to me that Centurylink has some work to do on their account management processes. I’ll take the hit for inputting the wrong information initially, but there was no feedback process in place to let me know about it even when dealing with customer service monthly by phone.
CenturyLink Reviews & Complaints
A renter on my property opened a phone account with this company. They didn”t pay their phone bill. Now this company is trying to sue me and ruin my credit over someone else”s bill. They got my name because of county records that I own the property – they don”t even have my social security number (Because I didnt sign up with them) and they still managed to file against me!!! This company frauds people that arent even their customers.
CenturyLink Reviews & Complaints
A while back when I first was stationed in North Carolina I had to get a telephone account with Sprint it was the only one in the area I was living. For a while I was getting two bills as though I was not paying mine. I would pay them but didn’t know that I had another account opened in my name in the Rocky Mount area. The only why I knew it was fraudulent and through the phone company is because my name on their account is spent wrong and I would try to fix it with them and they never changed it. I have never lived in rocky mount and have never had two accounts with Sprint that is now Embarq. A while ago I triend to fix this account and miss placed the information. If you need me to do this again I will but I have moved since and would like to have you send the investigation paperwork to my new address which is 8708 Tin Lizza Drive Fayetteville, NC 28314
CenturyLink Reviews & Complaints
About 3 months ago I got a bill from Century Link for twice my normal bill. I contacted them to let them know it was paid. Come to find out our account number had changed so it went to the wrong account number. They told me it would take 2 months to correct. In the mean time I was shut down on all my services. I was sent past due notices and received several notices on my computer. Then I got a notice that my Verizon was going to be unbundled. When I called to find out what my bill was when the smoke cleared on all the account stuff and found out that CL unbundled me for no particular reason. The agent blamed Verizon and asked me if I wanted to rebundle. I said NO I need to find out what is going on first. I called Verizon and they said it wasn’t them and connected me to one bill. They said the request came from Century Link. They also said there was a request from CL to rebundle that day. I asked for a supervisor to call me back and no one has called for 3 days now. I cannot believe that I have had service from Qwest for 15 years without an issue and now many issues including adding services without my permission. My bills with Verizon are really messed up. My due dates have changed with CL and Verizon causing more issues.
CenturyLink Reviews & Complaints
About 3 months ago I had lightning wipe out my phone line taking out my DSL modem and fax machine. I called Century Link formerly Century Tel and they sent a tech out and he replaced the modem with what looks like the same model. I”ve since been rarely able to do online banking, posting messages to Facebook, forums and cannot send an e-mail or do my work orders for my company. I have called CenturyLink multiple times to be finally told that I would need to pay for a tech to come out because they checked it from their end and everything is fine. Yet I can go to speedtest.net I get 1.49mb download and errors for upload. They then tell me they do not guarantee upload speeds. As soon as I can afford the upfront cost”s of going to satellite internet I will. Customer service of this caliber is becoming more and more common with every call I make to Centurlink. If I had other highspeed internet providers available in my area I would have dropped them. My work has sent an IT person over and has even removed any and all firewalls and checked all settings on my network. All three computers at my house do the same. I may try buying my own modem to see if that fixes the problem but I cannot believe the customer NOSERVICE I have received.
CenturyLink Reviews & Complaints
About 3 months ago my bill had jumped from 65/month to 97/month, I was told that my special deal had run out, but that he would put me back on it, then for the next 2 months my bill has remained at 97/month. It seems to me that I was either lied to or no one really cared. I had called several times to get this resolved but I was just handed from on department to another and no one seemed to care that I was told one thing and nothing that I was originally told was true. I just got my new bill and it is still the same at 97/month. I have been with Century Link for 6 years and have never been treated like this before, I have always promoted your service to others. So it seems like that in the future I will change my internet service and inform my friends and business associates to look elsewhere for internet service.
CenturyLink Reviews & Complaints
About a year ago I received my phone bill from Embarq that included third party charges from OAN Services, Inc… Even though I had never even heard of OAN, Embarq expected for me to pay the entire bill including these totally unauthorized charges & then contact OAN if I thought that I was entitled to a refund. I contacted OAN & told them that I absolutely had not requested their services & I demanded that they refund my money & never try to bill me again. On my next phone bill they credited what they had charged me from my new balance. Naturally I thought that it was over & that they would surely not try to bill me again. Wrong! For the last four months they have done exactly the same thing. This company & all of the telephone companies who go along with this scam needs to be exposed & prosecuted.
CenturyLink Reviews & Complaints
About two months ago we experienced internet issues. We had to always reset the modem finally called Century Link and received a new modem. Once we installed the modem our wireless stopped working. Called again and again another modem arrived, still no wireless finally decided to get a linksys and century ink would let the linksys work right. Finally, got an appointment for e tech he made our line go directly to our house and finally it worked. Until about two weeks ago and now the wireless is fine but the internet drops off every half our or so, so what did they do send out another tech and he did the same thing he isolated outer line but I thought the other tech did that. Then two days later Internet dropped again and again and again. Called and oh we will send you a new modem. Installed the new modem a day later dropping again. Called again today and now another tech is coming out. This has been ridiculous. Probably going back to xfinity. On a positive note I called century link customer service and they gave me a 120.00 credit. However, this is still rediculous
CenturyLink Reviews & Complaints
Absolutely the WORST customer service in the industry. Prepare yourself for 20 minute hold times with it finally ending in a dis-connect, Bogus charges and patronizing attitudes from supervisors/managers. I am being charged for the remainder of a promotional period that I did not use. It”s like having a grocery store charge you for not using a coupon. I paid for my the services that I received yet they want to still charge me for the additional savings that I would have received had I stayed a cable tv subscriber. It makes no sense.
CenturyLink Reviews & Complaints
account [protected] Christopher Constable, 61 Fairway road Rotonda West Florida 33947 on 5/02/17 I was online chatting with Arron G and was quoted $66.90 a month plus taxes so I agreed and we paid for the techs to come around and hook us up, $59.99 I bought the century link modem from them for $99.99 and was assured if I changed back to Comcast it would work with their system.it doesn”t. And our bills have never been as quoted, we only used part of June before putting it on vacation until September, so our fist bill less tech and modem was only $55.04 and the vacation payments went from, July $14.96, August $27.43, September $26.80 October $114.00 November $93.54 December $93.54 January $113.73 so much for $66.90
CenturyLink Reviews & Complaints
Account reference: Byron Bell 917 Prospect PL Manitou Springs, CO 80829 Internet Line: [protected] Call back number: [protected] This letter is to inform CenturyLink about my Internet service failures at my home location. Since March 2018 at my connection @[protected] has been failing and going offline at all hours once or twice a week. I have contacted CentryLink on several occasions with no actual fix action. I have since received a replacement modem and I returned (due to this was not the issue). This past August 2018 a technical repair person came out to check lines, he informed us that water from recent storms in our area was causing disruption. Also, I spent several hours on phone with CentryLink troubleshooting issue to no avail. Unfortunately, what seems to restore connection I must reboot the router model C2100T from the GUI; however, this only lasts a day or two before it drops again. After several hours of research and testing I have discovered the issue why the internet connection keeps failing, it is due to the loss of NTP server connection. I am confident that there is an issue with the NTP that CentryLink is broadcasting for my area and I am requesting for someone on the network system side take a very close look at the NTP services. Furthermore, I am making a request for some type of reimbursement for my internet connection, from last March 2018 to current August 2018 the disruption of the loss of NTP services has been such an inconvenience of not having an internet connection on demand. It only makes a connection when the NTP service is available enabling my router C2100T to make an internet connection. The NTP error message simply states that there is no NTP and until there is an NTP loss of internet will occur. Below is a picture of my router that I am currently using also pictured is the NTP picture and IP for the current NTP server that I am accessing, I also have my firewall NTP port 123 open for in & Out functionality always. I would greatly appreciate the assistance in internet billing compensation for a credit due to this NTP issues until resolved. I would gladly be able to speak to a technical person who can troubleshoot the NTP services in my area to possibly resolve this intermitted issue with CentryLink. Sincerely, Byron Bell 917 Prospect PL Manitou Springs, CO 80829 Internet Line: [protected] Call back number: [protected]
CenturyLink Reviews & Complaints
Acts as Your T-Mobile service provider and your account needs attention. We Dont have T-mobile.
CenturyLink Reviews & Complaints
Ad featured on “Complaints Board”” site offers a 5-year price guarantee of $19.95 for high speed internet service. But when you actually shop on their site, the $19.95 price is only for 1.5 Mbps service. (not exactly high speed!) You discover that actual 12 Mbps high speed service rockets up to $34.95 unless it’s bundled with other high dollar services. So there is really no savings at all over cable services! What a rip-off!
CenturyLink Reviews & Complaints
After 2 months of getting the original quoted price to where it should be I was paying $138.88 a month. Now I have been paying $161.09 for the last 4 months or after the first 12 months of my 2 year price guarantee contract. I called a few times and was told it is because of a customer package we can’t use anymore. I said what happened to the guarantee and was told they can’t do anything and they won’t let me out of my contract unless I pay the penalties I filed with the BBB and they offered me $80. I said no, I want my price guarantee. I will be paying over $240 extra this year, $80 doesn’t cut it
CenturyLink Reviews & Complaints
After a year of promises and their best offering of 5mbps, that didn’t break 2 mbps internet svc in january I ordered an upgrade offered to me by c.l rep for 80 mbps internet service. When tech came to install it, he informed us that they needed to update the wires from the neighborhood network interface through the alley and a neighbor’s yard to the pole behind my house, and ultimately upgrade the drop to my house from the pole to allow us to get the 80 mbps internet speed. It was no problem and they would get it done because the equipment at the interface was all replaced however the lines from it to the poles is old and degraded and they need replaced to utilize full benefit of the new upgrades. Shortly after, rep came back in and said that they had a couple of yards they needed to access to run the updated wiring but one owner was not home and without consent they couldn’t enter his yard. He said what he could do was upgrade the service immediately to allow us 40 mbps speed. Furthermore, he would get with the correct dept and coordinate these upgrades of their wiring in the neighborhood affecting my requested service upgrade, customer service would then reach out me to schedule completion of my order for 80 mbps. He also stated “don’t worry there will not be another charge for technicians since it was a planned upgrade and the issues are beyond my property lines and we’re c. L property anyway. Almost 2 mos. Later with no new status update, I decided to reach out myself and see when I could expect service order completion. After an exhaustive 1 hour and 56 min.in a chat with multiple depts. Some more than once transferred to the same [protected]@ over and over, then trying to understand the issue which they didn’t. I decided phone. Again, transferred multiple times and ultimately reaching a rep. Named sam who after explaining the situation said it would be another $99 install charge to complete the order, to which I declined and asked for a supervisor. Each of these transfers ranged from 15-45 min so I quickly investing hours in this process that should’ve been handled by the tech and customer service the day of install. I was given to supervisor keller employee id #fosl085 explained situat ion for the 5th or 6th time, was told that the only way to do this was pay the $99 charge as their techs don’t work for free. I explained the work needed was to their network equipment, not my homes and that tech is the one who told us this was the how he would get our order filled. She again repeated that their techs didn’t work for free and we were displaying credit seeking behavior and she informed us of the only resolution available so if I didn’t want to pay it wasn’t going to happen. She then asked what I did for work to which I replied it was irrelevant and she said it was because woukd I work for free? My response pointed out that the upgrades were to their network to provide the full upgrade offered by them. Their wiring was old in my neighborhood, not mine, they offered the upgrade, I didn’t seek it out, and these according to the tech were planned and necessary for the full potential of what they’ve already done to be realized. And how was in seeking credit when all I was asking for was what I ordered 2 mos earlier? I then grew agitated as she continued accusing me of displaying credit seeking tendencies and said to call or file complaints she didn’t care and our conversation was over. I asked her for her supervisor and she stated she could put someone on the phone but wouldnt be her supervisor I agreed that I was done speaking to her and she needed to take c. S manager training because she was less than competent and irrational trying to charge a customer for network upgrades to their equipment, I was already paying for it in monthly fees for the service level ordered.
CenturyLink Reviews & Complaints
After about 6 hours on the phone today, our phone battery even died, we have called time warner cable and are switching over to their services within the week- bundling our tv, phone and internet will save us $100 with twc. We are still at this moment on the phone with centurylink trying to get our internet running. After an apparent outage last night, we lose connection every 10 minutes or so for about a minute or two. This makes it impossible to do any conference calling, streaming etc. They can”t fix it, they have no clue-we”ve gone through 2 modems and nothing. They can”t even figure out how to test the line-the one woman was so stupid she just transferred us. I don”t know why they make notes on the account as no one reads them -they continually ask the same thing over and over. I am done with them- had them for 7 years and august 7th i”m done with them. I would suggest NEVER using them. They have changed names from sprint to embarq now to century link-that should say something. pathetic…
CenturyLink Reviews & Complaints
After almost ten years of bad service and ridiculously slow internet streaming, I had enough. I drove to the nearest Centurystink; sorry, I meant Centurylink office, turned in my equipment and cancelled my account. My prorated bill showed a balance of $100, which seemed accurate. Two weeks later I logged into my closed account, it now showed a balance of $250. They had discovered a conversation over eighteen months ago I had had with a service rep, that they say proves I had agreed to a twenty four month contract extension. Of course I don”t recall it, I had called their customer (abuse) service so many times over the past years I lost count. They had no written proof or a recording of the conversation, and I called them on it. They didn”t like that. And like I expected, they refused to do anything about it. They could have, at the least, reduced the “cancellation fee”, but would not. I filed a grievance with the Florida Department of Agriculture and Consumer Affairs, and am waiting on a response from Centurylink. Consumer Affairs will mediate this sort of thing but it”s all voluntary, so I don”t expect them to participate. I am a 62 year old veteran living on a limited income. I still work a $12 an hour job. My 61 year old wife is unemployed. This is how Centurylink treats ten year customers.
CenturyLink Reviews & Complaints
After being lied to twice about their service and the price. I cancelled service before it was set up only to be billed for their mistake. I received absolutely no service from them, yet have been turned in for debt collection because of their mistake. I have now spent over 4 hours on the phone with them only to have to wait for them to review this mistake in order to deal with it. I would not recommend their services to anyone. I have never spoken to more incompetent people who can not do anything to help you and do not know what their services provide or the price to charge for them.
CenturyLink Reviews & Complaints
After years of no internet service other than dial up, CenturyLink (or it”s predecessors) installed dsl in our neightborhood. It ran at 1.5Mb. Then they installed more stuff so we could get 3.0Mb which I have had for several years. Recently it was behaving badly and I called to complain and the solution was to reduce my speed back to 1.5Mb even though the equipment is still capable of 3Mb. Their explination was that the equipment was old ans they have mot maintained it and have no plans to replace or upgrade it. A mile away you can get 12 Mb form CenturyLink for the same price as I pay for 1.2 Mb down and o.2 download speeds. CenturyLink Sucks, they know and don”t care.
CenturyLink Reviews & Complaints
Almost 3 hours through 4 phone calls on with your company just to have a new DSL line installed. Two weeks this has been going on and to date I still do not have the line necessary fr our business! I want to talk to someone higher up in the co than the worthless people that answer your calls. My direct line is [protected]. My name is Tracy and I will be in on Monday late morning.
CenturyLink Reviews & Complaints
As a new customer i”m not happy with how I am being treated. I order a bundle of products from this company only to get told something completely different than what I was told the first time. I was told I didn”t have to pay any thing up front for direct tv or my internet or phone service and today I get told I have to pay in order to get direct tv. That”s not fair I spoke to a supervisor today and all she did was apologize and said that they will find out who placed my order and better train them so something like this doesn”t happen. I think that I should be able to get direct tv and not just internet and phone.. Simply because of me being told I didn”t have to pay anything up front. As the ceo of century link you should do something to make this right. Signed julia mrsny
CenturyLink Reviews & Complaints
As the President of the Las Villas HOA, I am disturbed by the work your crew did recently along our property and the damage they caused. Your crew has been working along McDonald Drive for over a week installing some new lines. Our HOA has spent $70, 000 on plants, irrigation and brand new lighting (just 3 weeks ago). As a result of the negligence of the crew, there is now significant damage to our irrigation system. We will need to get it repaired quickly in order to save the our plants. My complaint is twofold: 1). the crew was completely unresponsive and careless in paying attention to our investment, despite being asked to be careful. They just covered up the problem they caused and left. The attached photo is a picture of a damaged riser that we discovered and uncovered so that it can be repaired. As you can see, the attached tubes are now all missing, meaning our plants are not getting irrigation. They broke it and simply covered it up. We had no notice of the work being done, or any contact info to work with them in the case of a problem, nor any notice that they are finished. Aside from this notice, I am considering filing a complaint with the City of Scottsdale as well. 2). Once we determine the extent of the damage and have it repaired, I want to file a claim for reimbursement for your negligence.
CenturyLink Reviews & Complaints
At the moment I have to go through Century Link for my internet. They lied about how much my services would cost and bundled me into a contract. I”m paying twice as much as I was for internet before I bundled, and to be honest I didn”t see this one coming at all. I”ve never done business with any entity that said here”s your total cost, locks you into contract, and charges you something totally different they claim you agreed to. Shame on Century Link for their horrible ethics and morals. I hope the supreme court will hear out a case similar to mine against Century Link so that a class action lawsuit can be applied. They”re not going to stop doing this without the help of the courts.
CenturyLink Reviews & Complaints
August 16, 2017 I was told by your rep. Aurora on 8/1/2017, when I asked for our change of location to be processed, that there would be NO CHARGE for the modem or the tech fee when our service was turned on again at our new address. I have talked with your customer service people 3 times now and have been told that they will not credit my account. They say there is a credit on my account…however, there is NO credit anywhere on my bill for the modem that was installed and that I was charged for on 8/18/2017 on my latest bill. Today, 10/5/17 I have spoken with Derek at 2:35pm – he let me go thru my whole story and then transferred me without telling me he would transfer me and then suddenly I”m speaking to Toni (female) at 2:40pm, she starts out the conversation nicely but when I begin to disagree with her about me having NO credit on my bill for the $99.99 charge for the modem she becomes rude. Toni does not let me talk, she runs over me when I try to say anything and tells me that I”ve already received a credit. I”ve never known any company to credit someone for a charge that has yet to be billed for. I asked Toni for a Supervisor to speak with…she is extremely belligerent by now and tells me she will DEFINITELY be GLAD to transfer me to a supervisor as soon as she completes her notes to tell the supervisor EXACTLY what is going on. So I get transferred finally (after Toni puts me on hold…saying nothing else) and I stay on hold not knowing if someone is coming on or not and eventually I get someone who says his name is Zach after I asked his name but I get the feeling he did not give me his real name. He listens to me but rarely responds when I”m speaking, so much so that I continually ask if he is there. He tells me I have a credit, I will not be given a credit for the modem and when I ask for his supervisor to speak with, he tells me there isn”t one. SO…today, at 2:35 I called your Customer Service line [protected] and I did not encounter ONE person in your system (including your automated system that disconnected me the first 3 times I tried to get a Customer Service Rep) that was courteous and helpful. I have copies of both my bills and I have nothing on either of those bills showing me that I have a credit for the modem that I was TOLD I WOULD NOT HAVE TO PAY FOR. The charge for the modem is $99.99 and nowhere on either bill do I have a credit for $99.99. I was also told by Toni that for the period of time between my old location and the second billing for September that I was charged at a higher rate than my account should be. We have been your customer since living at 2402 NW XXXX Street, Ankeny Iowa in 1998. then 2326 NW XXXXXX St, ANkeny, IA 50023 and now 301 NE XXXXXXX Dr, Ankeny IA 50021…so many people have told me to cancel our home phone because THEY HAVE but we keep it because my husband has had 2 serious health issues and should I have to call 911 I want that direct link to the 911 system here in Polk County Iowa. We have been good customers and have always paid but your representative tells me that I don”t have to pay for a $99.99 modem and yet you charge me for it, so I call to have the error corrected and your customer service people are rude and don”t care. More and more people tell me they refuse to have a home phone anymore because it”s just too much of a hassle to deal with Century Link. I”m so disappointed and hurt. I”ve always done right by you…yet your people are nasty to me. Toni, the 2nd person I spoke with told me that she would give me a $40 credit because I was overcharged for the end of August and first 2 weeks of September but I”m pretty sure I will never see that on my bill because none of what your customer service representative”s promise comes to pass. It”s up to you folks to let me know if you will do right by us and credit us or will you lose yet another customer????
CenturyLink Reviews & Complaints
August 2010 I ended service with century link because they charged me 85 dollars more than they told me. when I asked they told me I had agreed which I had not. I paid my bill in full and canceled the service. Since then until now, June 2011, I continue to get bills. I have spoken withat least a dozen customer service reps (I have names and dates on each). I have emailed. I have ignored it and been sent to their collection services. Every time I get a bill I call, they say sorry, oops, we will fix it…yet they bill continue to come. I am beginning to feel like I am being harrassed. any suggestions
CenturyLink Reviews & Complaints
Back on August of 2012 we complained to centurylink about there wires comming from a phone pole in the ally and hooked up to our roof edge this heavy cable wire was hanging very low to the ground we asked centurylink to remove there wire and equipment from our property as we are not centurylink customers many complaints over many months they sent there techs out and ripped out there wires and heavy cable that was hooked up to our roof and just left all scattered in our yard they pulled out our facia board from the roof damaging our roof we made many more complaints for them to repair there damage and remover there equipment from our yard this went back and forth for nearly over a year I threaten to file a criminal complaint against them if they do not remove there junk from my yard as it was a hazard and finally in August of 2013 centurylink sent out some *** that reinstalled there junk onto another part of my roof and after another 30 phone calls and complaints centurylink sent there tech out again they ripped out there equipment and also dilberetly damaged my roof part of my roof and all there wires cable and nails etc all scattered in my yard with a new area on my roof compleat lay damaged and ripped apart I made many comaimts to century and was told by a century rep that they will take care of the damage they referred me the there ins co. Sedgwick I made a claim with them I was later contacted by there adjuster Alden Richmond and Angelia valles both very rude and total liars.the claim was later rejected by alden richmond he was very rude and arrogant I had asked him to get all the ticket complaints so that he could see the chain of events that had taken place he refused to I complained later to his supervisor and the same results nothing, this is criminal what they have done to us we do not use or have any centurylink accounts and our claim is for nearly 900. Of damaged to our property. The reps told us that they will pay for the damages this is a total lie and abuse by there claims management services Sedgwick !
CenturyLink Reviews & Complaints
Been on the phone now for 3 hours…the last person hung up on me. Internet sucks…so inconsistent and we have paid every month one time and early for 14 months. Made my first call to them to report the problem on April 17, 2017. 10 calls later and tons more time wasted they hung up on us! I”m getting a lawyer because they are in breech of my contract!
CenturyLink Reviews & Complaints
Before I moved, I contacted Centurylink about where to send the modem back. The lady said she would mail me a shipping label, but I did not get it before I left, so I contacted Centurylink about where I can mail it. I boxed the modem and mailed it to that address with my account number. Now I receive a bill ~4 months later for unreturned equipment. Apparently you have to pay for insurance on it and contact them immediately to make sure they got it. Horrible company.
CenturyLink Reviews & Complaints
Begining in November 2010, Centurylink began taking up to 14 calendar days to post web bill payments to my account. Prior to this I would always schedule payments via my bank’s web bill pay system (they do electronic transfers, not checks) about 4 or 5 days in advance of the due date. I never had a problem over the several years paying online through my bank. In November I noticed a late charge on my October bill which had been paid in advance of the due date. I dealt with customer service and they eventually corrected the problem and backed out the late fee. In December 2010, I called them a week after I’d made the payment, only to be told they’d not received it (and the due date was a day or so away). It happened again in January and Feb. 2011. Each time I had to call in to tell them I’d already paid the bill, then fax a copy of my bank’s proof of payment information. After each round of phone calls and faxes the account was credited within the following week, long after the due date. The customer service folks (the only ones I can actually talk to) cannot explain it, but only apologize. I’ve dealt with supervisors more than once, each one committing to having someone at “Corporate Cash” call me back with an explanation or resolution. I’m still waiting after three weeks for the last promise to be fulfilled. I called customer service today to check the acct balance. No payment received 13 days after payment. a supervisor admitted that they’ve had problems since the “changeover to a new billing system in September” and that the accounts receivable folks are far behind in trying to unravel the mess. It has been suggested that I pay my bills earlier. Just how long should it take for an electronic payment to go through? 14 days is clearly insufficient. The representative intimated that it would be faster/more reliable if I paid by credit card over the phone or used Centurylink’s own online billpay system. That might be worth considering except for a prior customer rep admitting that they were also having problems processing payments through their own web bill pay system. Having spent 30+ years in IT, I fully appreciate the disasters that can occur when switching from one information/billing management system to another. My sympathies to Centurylink. However, as a customer, this is not acceptable. No one will call me back as promised and I’ve had to repeat this scenario every month just to ensure my credit doesn’t get a black eye and that I don’t have to pay what I don’t owe. I’m ready to fire Centurylink (not for poor service but for anemic customer service and bad accounting) and go with a cable ISP service and VOIP.
CenturyLink Reviews & Complaints
Beware of unknown charges from a company called esbi or orbit telecom. I received a charge of $14.95 from a company called esbi on my qwest bill. If you call esbi, they will not help you, they will refer you to your telephone provider. This is the second month in a row that i’ve spent at least an hour trying to resolve these charges. Qwest promised to credit my bill and also promised this would not appear on my bill again however next month I received another charge of $14.95 plus a late charge of $14.95. I have been on conference calls with both esbi (Orbit telecom) and qwest twice and this is after being disconnected twice by qwest while waiting to speak with a manager. Once I found someone to help me, I insisted on a 3 party call with orbit telecom. Initially orbit telecom said a refund check was issued to me however I mentioned that I did not pay the service fee and have no intention of paying so then she checked her records and qwest piped in stating they would credit my bill. So here we go again one hour later, a promise to credit my bill $29.50 and this time I got a confirmation number from obrit telecom. Good luck if this happens to you. My recommendations are a) get names and confirmation numbers b) call back an hour later to see if the notes are in your file and that in fact the confirmation number has been included c) use another provider if the option is available.
CenturyLink Reviews & Complaints
Brand new customer with Centurylink where I got the landline phone/Internet bundle advertised at $54.95. First bill came in at $75 for the bundle and a $50 charge for “Easy Number” which I didn”t ask for. I”ve filed a complaint with the FCC and we need more of you people with complaints to do the same. Plus, someone with the time and means to start a class action suit against them. At the very least, PLEASE file a complaint with the FCC.
CenturyLink Reviews & Complaints
Called on June 5, 17 in late evening hours requested an my internet speed increased as I was already being billed $50 per month and only getting 5 Mbps, but I could get more Mbps. So June 5, 17 I spoke to a representative and was told it could be bumped up but would take 24 hours the next day late evening nothing was done. Called service again was told that was a mistake it would not be bumped up until Thursday June 8, 17. On June 8 nothing happen. Called again late that evening and was told a service technician would have to come out and install a new cable and there would be no charge. The service tech was scheduled to come out on Wednesday June 14, 2017. The tech came out my daughter was there and she said he was there for only for a few minutes and said there was no way he could install upgrade to allow more Mbps. I think Century Link just does not want to bump up speed or just does not care. Service tech and customer service is terrible never had this problem with Embarq or Sprint. I even had 10 Mbps for a while with Embarq and no technician had to come out. It was bumped from Embarq location SO I THINK YOU GUYS ARE THE WORST SERVICE AND I AM ALREADY WORKING ON GETTING XFINITY AS SOON AS I DO I WILL BE GONE… I HAD A LAND PHONE FOREVER YOU WOULD HAVE THOUGHT CENTURY LINK WOULD HAVE OFFERED ME A DISCOUNT ON MY LAND PHONE AS I WAS PAYING $45 PLUS AND ONLY FOR LOCAL CALLS…
CenturyLink Reviews & Complaints
called to cancel service as my wife had stroke and is chair bound the reason my tv went out called and complained was told it would take 2 to 5 days for repairman.i told woman i was mad and wanted to cancel that there is a local service in my area with trucks running all over i was told i have 5 months left on contract i said no problem however she had to inform me there tv was going out and they have direct tv coming in she had to explain to me before cancelation was that alright i mentioned i was to dinner she said i will call back in two hours to cancel no call and this morning got e-mail from direct tv this is your new agreement you are now a member i already installed yesterday from other network. what is going on i hear a lot of seniors that this happened to and don’t know what to do as with me i would appreciate a
CenturyLink Reviews & Complaints
Called to change my internet/phone service to internet only with higher speed. The salesman told me $55/month for 100mbs. After it was set up, it stopped working and they said they had erred in the set up. They fixed. I then received a “confirmation letter” saying my charges were $65/month. I called and have never received such rude treatment. I was angry. I asked them to explain how/why this happened. They said too bad, I should just take my business elsewhere. I told them they have a reputation for deceptive business practices or utter incompetence. He refused to help me further, refused to allow me to talk to his supervisor. No on ever said “we’re sorry”. Another employee eventually helped me sign up, but you have a serious customer service problem
CenturyLink Reviews & Complaints
Called to lower price. CSR suggested Internet & Home Phone Essentials. Higher DSL speed. Need new modem. Found 1 for me on Amazon. Bought it. Called to start service. Modem not compatible! Called again. CSR said buy from us. Will overnight it. That was Thursday. Now Saturday and still no internet. I need to pay bills! Very unhappy ! In the past Ive had to call almost every month as pricing keeps changing. My call this time was for a $40 increase. That”s just too much! Thinking of changing providers !
CenturyLink Reviews & Complaints
Can I do zero stars? Or negative stars? After trying Centurylink for a couple of years and having consistent internet crashes, having their techs out multiple times, including one service call that I paid extra for, mulitple modem change outs, and still having crashes, I switched away from Centurylink. Since switching, there have only been a few minor crashes and service interuptions from my current service. Century Link SUCKS!!! Please please please please do not waste your time or money on this piece of JUNK service. Then to top it off, I just recieved four months of billings from the date the service was to be shut off. And since I was no longer receiving any electronic bills like I had been to that date, I presumed that all was good with the account. I recieved all four months of billings all at once, all four were in my mailbox today. Sounds like on top of crappy service, Century Link is pulling a scam on former customers to try to get money out of them for services they didn”t provide. So, buyer beware! Seriously, just don”t bother!
CenturyLink Reviews & Complaints
Cape Coral, FL 02-02-14 century link / prism Last month our TV and computer started “freezing”. The recordings then disappeared and never could be retrieved. I made a couple of calls to Centurylink and the equipment was finally replaced after a “red X” showed up on the screen. They sent a technician to fix the problem in the lines outside as well. I was given a wait time, with a window of several hours. All was well for a few weeks and the problem started again yesterday. I missed the last 5 minutes of an hour long show and rebooting did not solve the problem for quite awhile. I called customer service and spoke with, “Shannon.” I was told the following “story.” He said that he could see that we had a power spike. He said that this is Florida and that the wires in the wall get cold here and send a surge to warm themselves and this causes a surge that freezes everything. This was his explanation, I kid you not! This morning the TV and computer both keep freezing every few minutes. I called and spoke with “Jose” who said that he could see that there were errors building up in the lines, which had nothing to do with our equipment. He gave me a ticket number and said that a technician would be here within the next 24 hours. We hadn”t had any problems with our service until the past 6 weeks. I see by other reviews in the area, we are not the only ones experiencing these delays. I must say that the people in customer service and the technician have all been very polite (regardless of the silly excuse). Today the Superbowl will be shown and we would really like to watch it uninterrupted!
CenturyLink Reviews & Complaints
Century Link customer service in general has to be the wc)rst, most deceptive, careless and inconsiderate phone customer service out there. I was overcharged. I have been on the phone for over an hour and 1/2. I was to be given a promotion reinstatement . I paid in full for the small time lapse last month when the promo had ended. On 10/61 spent a lot of time on the phone getting it reinstated . I was to be given a $13.07 credit for when I had no connectivity for the month of Sept. So today instead of the $31.00 plus tax minus my credit, they over charged me the credit amount . My bill should have been 15.06 for their internet service. While that in itself is bacl enough, I have been on the phone for going on 2 hours as I write this. I have been transferred numerous times to other departments despite asking for retention dept, representatives have put me on hold promising to look into it and left me sitting for 15 minutes and never coming back on line. A rep promised to stay c)n the line as she could see ” I was overcharged, but I don`t know why, we need t o get someone on the line to help us out, ” She was not on the line when I was transferred to Alex who had me repeat . mail.yahoo.com/neo/launch?.rand=36rg4obuirheshe whole i55ue again. She went to look into it, put me on hold and never returned. This of coilrse after all these so called customer service people apologizing, wasting more time. I finally got a supervisor in retention, who saw I was over charged, and resolved the bill error . BUT it has taken almost 2 hours to do this. This was not complicated nor questionable as I have been on auto pay for the last year, with the same amount deducted for internet service. There were no changes to my bservice whatsoever besides described above. My feeling is that Century Link put people with challenging problems through this nightmare of wasted time, countless transfers, long holds, various departments making you repeat the issue all over again—so that you GIVE uP. Many people would who do not have two hours to spend on the phone with Century Link. Or elderly people who just become more confused. It is a shame to be robbed of my time because their extremely poor service. Had I given up (as many would do) their error would have stood and I would have been overcharged. Horrible, inconsiderate
CenturyLink Reviews & Complaints
Century Link has been nothing but difficult for our business. Our biggest issue is that a tech was supposed to come and fix our lines on 7/17/15 and never arrived. When we called century link they said someone arrived and our phones were fine. After stating no body showed up several times, I then asked for the techs Id and notes and apparently there were no notes and no tech ID signature. Shocking, I know. So after our phones have been non functioning since 7/15/15 they tell us a tech will be out the next day, 7/22/15. That is one whole week where we cannot conduct business! We also have 14 practitioners who pay us to provide reception services for all of their businesses so we are losing 7 days of pay from 14 health care practitioners since our phones are not working. Century Link has not offered us any price break or refund so far. We have also been customers of Century Link for only a few months and have had consistent problems with our phone lines every single month since we switched over to them.
CenturyLink Reviews & Complaints
Century Link has got to be one of the worst Internet service providers that has, is, and will ever exist. I had wireless Internet service from Qwest, which Century Link bought out. Falling for Century Link”s line of bull, I upped the speed of my Internet service. Three Century Link reps told me the monthly fee was the same as my current one. Ha! My fee increased by $11 a month, and when I inquired about the increase, the customer service rep told me, “That”s just what it costs.” She added that some of the fee was “taxes”. I asked why the “taxes” weren”t separated out on my bill. She sputtered. To add insult to injury, the “increased” speed on my Internet service is slower than it was with the lesser Qwest speed. This, a tech told me, is because of my router, which I had been told by 3 other reps would handle the new speed. Even the tech told me the router would handle the speed. Then, realizing what she”d admitted, switched to the problem being my phone jack, which, evidently, suddenly became defective once Century Link service took over. And, the router didn”t work at first, so when I talked to the tech I asked her to solve that problem. She was too dim to instruct me to shut it off for 30 seconds, then turn it back on — a standard fix, I”ve now been told by 4 friends who are better techs than the Century Link tech. (The router does work now.) But, I can no longer stream movies to my TV through my blue-ray as I used to be able to do with Qwest (at a lower speed, remember). I”ve heard lots of complaints about Century Link around here, especially about the company”s very high, and apparently arbitrary fees. Horrible service, tech service is a joke, prices are outrageous, and service reps tell customers different stories. A bad company. I hope they sell out to a company with high professional and customer service standards.
CenturyLink Reviews & Complaints
Century Link has the Monopoly on us as they are the only Telephone service Provider we have here. They are crooks, pure and simple. I am looking into how to file a complaint on them to the Feds if possible. We started with the “package plan” This plan was supposed to include unlimited long distance, caller id, etc.. for a FLAT rate of 49.00 a month. NOPE. But that”s not the end of it. We were behind on a payment so they cut off our long distance to where we couldn”t call out. That was fine with us, but when we paid the bill, they put the long distance back on, to tell us later we were charged for the calls. NO ONE TOLD US WE WERE BEING CHARGED FOR THE CALLS AND THEY ADMITTED TO US NO ONE FROM THE COMPANY CONTACTED US TO TELL US. SO now we are trying to CATCH up on their MISTAKE OR MAYBE NOT MISTAKE AS THEY ARE CROOKS!!!
CenturyLink Reviews & Complaints
Century Link has the most incompetent employees and unethical practices I’ve ever experienced in my 55 years of life. I called and asked about their triple bundle. I was quoted a certain amount for it after explaining that I was trying to stay under what I was paying for the same services with Time Warner. The salesman had told me they would be way under Time Warner’s price. I told him I would sleep on it and to call me back the next day. He told me what time he would call and, of course, he didn’t call at that time. I asked him multiple questions, including asking if I could watch Direct TV live from my computer because that is what I was doing with Time Warner. He said I could. He also told me my Direct TV bill would only go up $15 the second year and that it wouldn’t go higher than that as long as I was a customer of Direct TV. I asked what the price difference would be if I only took broadband and not phone and he quoted me a lower price. I decided to go with the triple and he quoted me a higher price. After reading off of my notes about the price he actually quoted, he came back down a little so I told him to port my telephone number. Direct TV came a few days later and installed. He was wrong about the locked in price after the $15 increase. Why am I not surprised. I was still considering not getting the phone, so I called Century Link and I was told that just broadband would be more expensive but that he hadn’t even arranged for porting the number. They also told me that no, you couldn’t watch tv through your computer. I ended up going out and buying a tv for my bedroom because of that. The salesman had also told me the price lock was good for 5 years but there was no early termination fee. Every time I called Century Link I was told there would be, and then they would look further and say, no there wasn’t. Very poorly trained employees. A supervisor did tell me they would expedite porting of the number for my inconvenience and when I followed up, I was told everything would be in place Thursday, Oct. 28, so I made an appt. (and canceled my other plans for the day). Wednesday, Oct. 27, I got a call from a tech saying broadband wasn’t available in my area!!! I was furious by this point and spoke to a supervisor, who said she would make phone calls and see if she could make it happen. I told her she had to call me by day’s end because otherwise my phone number would be ported and I wasn’t about to change from Time Warner without a bundled price. In the meantime I called their corporate office and made a formal complaint. I explained that a supervisor was looking into making it happen but the person I spoke to at corporate said she would also look into it and get back to me that afternoon. I heard from the first supervisor who told me it couldn’t be done, so I canceled everything but Direct TV (which was all ready installed). I called Time Warner who was willing to unbundle and then rebundle with just internet and digital phone. The next day I got a call from corporate telling me she could get broadband to me!!! I told her it was too late. I could have gotten a better deal going right to Direct TV but it’s too late now. I called to speak with another supervisor today (October 30) and he gave me the circle jerk about the whole thing, telling me I didn’t give them enough time to investigate getting broadband here, which is a lie. He said it wasn’t in the notes that I had gotten a call telling me it couldn’t be done and said he was “sorry if you feel that way”. Not sorry for all the lies and inconveniences, but sorry if I felt that way. I will never deal with Century Link ever again. I plan to report to BBB and am considering going to a lawyer to discuss a class action suit, as they essentially broke my contract that the salesman originally promised. It’s time that companies stopped treating their customers with such disrespect.
CenturyLink Reviews & Complaints
century link internet & prism tv sucks!! we had it installed back in April in order to lower our bills some. What a mistake. I want my comcast back. Since day 1 service works 40% of the time. Not one single day goes by without a problem with internet/tv. I work from home & rely on my internet yet it goes out every single day for a portion, the rest of the time its too slow to even open a page. I test speed daily and rarely do I even get over 1mb(whatever the abbreviation is) when im supposed to get 10. I am losing money every day since i got this service. How can I work, when my internet doesnt? Then the prism TV- the worst. Every day the Tv shows freeze up when they dont, they will freeze up for 5 seconds, work 5 seconds, freeze up 5 sec and so on. The main DVR doesnt have as many problems as teh regular boxes in our bedrooms. My daughters have to put a DVD in daily because TV wont work. The past week has been more than frustrating- for 1 weeek we have had no TV in teh bedroom except for 7:30am to about 2pm but we cant watch recordings at all. Then last night the effed up service, we had no tv when we did get it back every single one of our recordings was deleted. which seems to be pretty common. half our recordings will just go missing. what the hell are we paying all this money for, for a service that does not work even close to 100%. With comcast whenever we lost service they would automatically credit our account with a partial refund. Century link wont even acknowledge the problem, they give every excuse in the book to make it not their fault. Ive read all the complaints why are they not doing anything about it. Why would they want to have such crappy service. I never ever had to deal with anything like this with my comcast. No wonder century link makes you sign a 1 yr contract- they know they suck. I just want 1 day where i dont have to be so frustrated with my TV or internet. the stress this causes me is ridiculous OH and on top of it all they didnt send us a bill for 3 months, now we owe 530.00 in full. They said they sent to email which we checked- not even in spam. many times we called up about where our bill was but they asked for phone number & acct # which we had neither so they wouldnt help. Hello..they cant look up our name & address? ###s~~~
CenturyLink Reviews & Complaints
Century Link is one of the WORST services i”ve ever used when it comes to television. Some of my channels freeze, and sometimes, my “playback” services go in and out|. When i”m watching a recorded movie, it stops and says that the network is down|. This happens 2-3 times EVERY DAY?. And also when i called for a technician to come and “fix” my cable boxes, he didn”t come till 3 days later!. When i called them to see what the problem was, they couldn”t find an answer/. How are you supposed to run a business if you can”t even find the solution to EVERY single problem? Century Link is full of incompetent people, and a bunch of shady liars;. I am switching back to Cox Cable!. It”s expensive, but at least it”s worth it.
CenturyLink Reviews & Complaints
Century Link is the worst company I have ever worked with! Poor customer service, Techs have no idea what they are doing (They even degrade each others work), WORST service ever, Outdated equipment (router included, which you pay rent on and its 6 years old) and last by not least Rude managers, last one told me “you know, you also can get cell phones for your business.” after I told him they were the WORST MONOPOLY ever!! I was out of phone service for 2 weeks and internet 2.5 weeks! After $10, 000 of advertising I had NO PHONE, NO FAX, NO INTERNET, NO PRINTING, NO CREDIT CARD MACHINE – NOTHING! What did Century Link do for me? There wasn’t even a storm for their excuse… after paying $100 a month for service, countless hours waiting on technicians who never showed, weeks of lost work, advertising down the drain and lost customers… I GOT $18. AWESOME… AGAIN… I SAY WORST COMPANY EVER! IF I COULD CHANGE I WOULD! NO OTHER COMPANY I CAN SERVICE MY AREA! THEY ARE AN MONOPOLY! I called EVERY company that is humanly possible to service my area! If anyone knows of a way to get phones and internet LET ME KNOW PLEASE!
CenturyLink Reviews & Complaints
Century Link promised–in writing–a monthly rate for Internet service and then charged me double. When I called to get it sorted out they hung up on me numerous times. Then they began transferring me from one Rep to another…finally I spoke with someone in their Escalations Department who yelled at me despite my being very calm and polite under the circumstances. I tried in good faith to get my bill corrected but Century Link feels they don”t have to honor pricing they put in writing (and confirmed to me in writing). Surely I have rights to hold them to the rate they promised. This is just unacceptable. I can”t even understand how a company can put a rate in writing and then overcharge a customer without consequence.
CenturyLink Reviews & Complaints
Century link service is horrible, I have been a customer of theirs for over 2 years and have always been in good standings. At least once a week I have to reset all the set top boxes and modem in order to get the TV service to work. I am also always having to call them and they have to “rebuild” the box hardware to get the TV”s to work. When the Tv does work, it is constantly freezing up. I pay for 2 HD boxes but am only able to watch one HD channel on one tv at a time. If the one TV is on an HD channel, the other TV has to be on a regular channel. When something is being recorded, that is the only channel that can be watched while the TV is on. Century link has the worst TV service I have ever seen. Everyone around me complains about the same problems but, when you call them they have never heard of that particular problem. The last straw with them was a couple of months back, I called them because I wanted to get the new wireless boxes that they advertise on TV and offer to all of there new customers standard. When I inquired about them, I was told I would have to pay extra per month per box, and would have to pay for a tech to come out and install them, which is also free to new customers. Why would an existing customer have to pay more per box when they come standard for new customers? I am sick of paying for such a c****y service and want to cancel my service and go to another company not only because of how horrible the service is but, also because of how rude the customer service reps are on the phone. I called to cancel and am told that I am under contract and it would be $300 to cancel. That”s funny because I never signed a contract. At this point all I want is my service canceled and am sick of getting the run around from there customer service reps. I am not in contract and when asked to see the paperwork for the contract that I signed they are not able to produce it.
CenturyLink Reviews & Complaints
Century link took 140 from my account.. I told them last year to disconnect my phone service and they never did.. I didn”t know that they were still taking my money until. I couldn”t pay my light bill.. I never had a phone plugged up because I line was supposed to be just for me to receive faxs.. Please release my funds. Every time I call zi get very rude people on the line. They pass the phone call around to 11 different people. Century link do bad business
CenturyLink Reviews & Complaints
Century Link, formerly Embarq, is the worst company to do business with. I have had phone service with the same company for 13 years. I missed last months payment and they shut off our phone, dsl and email accounts. The payment was a oversight and sent a check 4 days before the new due date. Century link is a total rip off and I would recommend using a different company for your phone service. Or better yet – start hitting these over prices telecommunications companies were it really hurts and go cellular. Heck I have not even used my home phone in years. Also, I have 3 business lines with them and 2 dsl accounts. Guess what, come Monday morning they will all be switched to a different company!
CenturyLink Reviews & Complaints
Century Links offered a combo package for Phone/Internet/Tv Satellite for $79 a month. The first month they bill $73 and the second month the bill came in at $192. I called and said I can’t pay $192 a month. They said that the charge was legitimate. It’s a FRAUD they are doing and they even trying to collect monies that was discharge in bankruptcy chapter 7. They are Malingnat company.
CenturyLink Reviews & Complaints
CenturyLink (after I had paid my bill) charged my debit card, which my social security check is on hundreds of dollars. I called them everyday and they assurred me they would take care of it and debit it back. After three days of talking to them, and they all were dishonest I finally got someone on chat, a girl 20698 is her number, told me that it would be on my card by thelatest on the 25th. it was not back on my card. I am dead broke because of them. They consistently lied to me. Today in St. Paul I got a very rude man who said he was a “supervisor” with this outfit and that it takes 30 days to get things debited back to my account. Every single person there has been dishonest. If you really need to get ahold of them, call the number that says you want new or additional service and then its easy to get a live person to talk to. I am going to every website I can and posting about this outfit…remember…if they owe you money they will tell you what you want to hear and then not follow through with anything. This “Robert” whom i spoke to, when I told him i desperately needed my money back as I had to buy antiobiotics for my husband before his cancer surgery (his ear is being removed from melanoma) he told me “well, we all live payday to payday”. This man should be sent away somewhere – he was absolutely rude, hateful and I was actually nice to the man. just asked him to be honest and don”t EVER EVER give these people a credit or debit card because you will eventually get it. I have talked to many other people and the same thing has happened – it took months. Now I have to file a dispute because they cannot even tell me why they debited my card these hundred of dollars. The service is not that great, you can only get ahold of someone easily if you want to order new service. If you go on chat, and its a problem all of a sudden they accidentally end the chat and blame it on YOUR computer. consumers BEWARE of CENTURYLINK. I am an honest person, and am telling you the truth about these people. They have serious problems, and never never give them a credit or d ebit card or you will find yourself sorry eventually. they are actually hoping i will give up and that they will be able to keep my money but I am going after them everyday until i get it. My name is Carol Furness White, not afraid to give it out. If anyone in St Paul knows who “your supervisor Robert” is, you need to get rid of that rude awful, HATEFUL man. He has problems.
CenturyLink Reviews & Complaints
Centurylink charges $7 per month extra for unlisted and unpublished phone numbers. I had to change my number three times because information (411) kept giving the number out when requested and showed up on google searches. I made an FCC complaint and because Centurylink said they adjusted my account, nothing was done. I had to cancel my service completely. People are paying extra for a service that Centurylink is NOT providing and privacy is compromised. Please investigate into this matter.
CenturyLink Reviews & Complaints
CenturyLink has a charge that you will see on each months bill called Pure Solutions. This amount is not supported by the FCC’s Truth in Billing Act. If you call you will have to fight to prove your point, at which time they will transfer you to their AR department, whom you will have to repeat your case with, then they will transfer you to the billing department, and so on and so on, until they finally come back and say there system is down and they cant help you – but you can be transferred to their Spanish speaking Department, and if you tell them you speak English then they will be able to help (Yeah, Right…). I waited anyway and guess what, the operator did speak English, but could not access my account. The service itself is pretty slow, and they only really market themselves in rural areas where people have no other choice. Overall, not a bad scam, it is really sad that it is easier for them to pay people to update comments on the blogs to try and save their image instead of not scamming the customer in the first place. You can also file a complaint with the FCC: www.fcc.gov/cgb/policy/truthinbill.html
CenturyLink Reviews & Complaints
CenturyLink has been engaging in a seriously aggressive telemarketing campaign to promote the Dish Network. I often receive two calls in one day, day after day, week after week. I have expained I have no interest in the product and have thrice requested my phone number be removed from their call list, but the calls continue to pour in. I have already switched from their too-slow DSL service to another company’s broadband, and am also considering changing my land line service to the local cable company, in hopes that severing all ties with the company will stop the calls. If you have other options for phone, Internet and television, use them – CenturyLink should be avoided at all costs.
CenturyLink Reviews & Complaints
Centurylink has the worst customer service/technical support in the universe. Seriously, I have had 4 weeks 3-4 hours per day talking with one incompetent person after another. They all are from the states and all are friendly and have good English. However 90% of the time you are speaking with someone who has no clue on support, it’s like they hired taxi cab drivers to become DSL experts! The support has come to the point that the phone people get to a point where they cannot help so they just hang-up and force you to call back, wait another 20 minutes or so before talking to another taxi driver! The latest round of support does not even compare the first round with the actual monthly charges. I was lied to about the monthly amount and the length of contract. I was told that I would pay 44.95 per month with a 12 month contract or 54.95 for a month to month contract, then while talking with someone in support they told me I was on a 79.95 three year contract! If I had a choice I would cancel everything, but I need internet to run my business. It’s just a shame that a company so large can have so much incompetence! I don’t think anyone intentionally lied to me, but the middle managers all have different agenda’s and information, so the person that talks with the customers has no clue on Centurylink policies, prices or support.
CenturyLink Reviews & Complaints
Centurylink has to be the worst internet company EVER! They lie to their customers without any shame. Promise you they are on their way when they have zero intentions of ever coming. But they take your money, for services they know they cannot provide. Fraud… I call it fraud and have finally filed a complaint with the BBB, but I know it”s for the birds. They know that the wiring around Rollinsville, CO is defective, but they will not fix it because it”s too expensive. So they just put a note into your file, to never go inside your home again. It takes too long to get here and they know they won”t be able to fix it, so they keep their fingers crossed that you won”t need them and if you do they just won”t show. Hence they defraud all of us by advertising a service they cannot provide and do not want to provide. I”m chronically ill and legally deaf, the internet is my lifeline + tell them that, but they just don”t care. Centurylink sucks…! Never again. Safe yourself the money and headaches and go somewhere else.
CenturyLink Reviews & Complaints
CenturyLink has to be the worst telephone company EVER!!! They are totally incompetent. If I could get any other phone service I would. When I first got their service 3 years ago I requested that long distance service not be turned on at my house. Now, I need it. I have been trying for months – literally 4 months – to get this accoplished. Every time I call they say it will be on in 3-5 days. 4 months later – no long distance service. I wish I had made a record of all of the calls I made to them and the amount of time I have spent on hold. Every time I call and they say they will take care of it then I have to do an automated authorization – one time they connected me to the authorization in Spanish.
CenturyLink Reviews & Complaints
Centurylink is totally incompatent TOTALLY. My DSL went out 3 days ago. We”ve spent at least 8 hours since then, on the phone, being bounced back and forth to nearly a dozen people and continually being sent back to the same USELESS 800 number. I can”t call them Service Reps or Technicians because they understood NOTHING of what I or my wife was telling them. Since I”ve been though all this with them before, I explained the DSL line power is not there NADA 0 volts. My DSL line is a dedicated to DSL and only to DSL That I had taken ALL my equipment out to the entrance box and installed it directly to their incoming line. with no DSL light and NO connection. Now it will be Monday before I even see any activity out of them and ONLY if they got it right this time. Hasn”t happened in 3 days I”m not counting on it.
CenturyLink Reviews & Complaints
CenturyLink jacked up MyAccount: skydrive.live.com/redir.aspx?cid=ecc340b486192ecc&page=play&resid=ECC340B486192ECC!118 Refuses to fix the problem.
CenturyLink Reviews & Complaints
Centurylink offered to upgrade my internet speed to 10 gb from 1.5 for ten dollars per month more in January. Since then, I have spent somewhere near 25 hours on the phone with them pluggin in and unplugging my modem and running various tests to determine why the speed is acceptable in the morning but then decreases as the day progresses down to under 1 gb (sometimes even lower). I have frequent outages and I must reboot my modem to revive service during all times of day. They have sent three technicians to my home (one of whom seemed more interested in my wife than my connection issues and did not even run a test until I pressed him to.) They have had tickets open and told me numerous times they would call me when resolved, but the only calls I receive from them are when they call to try to get me to sign up for their new TV service, PRISM. I must continuously call them to verify the status of my ongoing tickets, but to no avail. Every representative has a different and conflicting explanation for my issues, and nobody has been able to resolve. The last technician who came to the house told me that he had heard from another technician that the wires in my area simply cannot support the speed they boast about. My neighbor also does not receive the speed he has paid for. I was a customer service rep myself, once, so I do not treat them poorly, but am always very civil despite my frustrations, but sometimes I do not even hear an apology from them. Yesterday, two sales representatives came to my door. One of them helped himself to a seat on my outdoor furniture and was swearing profusely: very discourteous. In fact, when my wife and I refused the additional service, they were extremely pushy, one of them even saying, “it”s a no-brainer!” (indicating that we were idiots). We felt very threatened by them. Yesterday we also received a bill from them for 112.75, out of the blue. (We were paying 75 dollars a month, and then it would have been 10 more for the supposed additional speed we have not been receiving.) Today, a representative called to offer the TV service again, and I explained that I had received this strange bill. He was baffled. When I requested that he instead downgrade my internet service to 3 gb, I have been on hold now for 45 minutes and 07 seconds while he performs this task due to computer issues. He is friendly, but unfortunately their systems are horrible. I feel sorry for their reps, who clearly do not have adequate training. I cannot believe the incompetence of this company. I suspect some of it has to do with the recent merger of Embarq and Centurytel, but who knows. If I had any choice in the matter, I would not use any of their services, but unfortunately they have a monopoly in the phone and internet service business here and I work at home and require the service. I wish I had the number to the CEO so that I could make him aware that the company is in shambles. (Oh, and ps. My phone conversation with this most recent sales person is over and his system was so messed up that he could not put back my included national long distance so he had to send it to another department. So naturally I won”t be making any long distance calls until I have confirmation that it is back in lest I receive an even larger surprise bill…)
CenturyLink Reviews & Complaints
Centurylink telephone and Internet. I originally had Qwest as a provider for telephone services and Comcast ( now Xfinity) as my Internet provider, It became costly. Dish network had a special so I called to lower my bills, after two transfers I was set up with an associate for Centurylink. The price quoted was 79.00 a month and a reduction to my satellite bill. Nearly a year later my bill has been 108-110 for the Internet and home phone. Even when I caught up the bill was still high the next months billing cycle. I recently changed my services in July to lower &down grade my Internet and basic local phone service. The bill is still in the high 90s. I was told I”d be credited, my bill was $199.12 ( due by the 16th); even after a supposed credit to my account, which from what I saw on my billing statement was a play of numbers, and they even “charged” me for downgrading my service. No response back from an email sent around the week of August 6th, nor a return call for explanation. I paid for the non published number, I looked in our local phone book and there my number was with my name and all. I was told this would be fixed, credited back and it has not. Yet I have been charged every month like clock work $2.50. Please help me or warn others about there fraud. Thank you
CenturyLink Reviews & Complaints
CenturyLink would hold my automatic payment post date until after payment was due to collect a $5.00 late fee every other month. I contacted them several times about it, but they would do nothing about it. I made an extra payment to get ahead (they already charge a month in advance) and changed the payment date so they would receive it three weeks early. I pay a set amount automatically every month. They still charged me a $5.00 late fee when I owed 50 cents at billing time! I had already upped my payment to prevent that from happening the following month, but they will do ANYTHING to apply a $5.00 late fee on my bill. How can you have a late fee on a service you have not even received?
CenturyLink Reviews & Complaints
Centurylink/Prism is by far the worst service I have ever had. For months and months, I have had TV and internet problems. I”ve had to spend hours and hours on the phone while their Prism TV “technicians” try to find the problem from their office, usually in LA, when I”m in Floirda. After I get the “tier 1” technicians, its inevitable that they will pass me on to the “tier” 2 technicians, this, after being on hold for yet another interminable amount of time. The bulk of my monthly cell phone minutes goes to trying to solve the problems of the lousy Centurylink service I have. Also, the bill has now entered in to the equation, making for me, yet another problem to deal with. For the bill problems, I have to call Centurylink itself, and when doing so, I get a different story from each and every customer service rep that I am in contact with. I recently was sent to the “Retention” department, to help resolve my bill, and to keep me as a customer, I suppose. It is with this man, in LaCrosse, WS that my bill amount was determined, credits applied for all of the bad service and time down, etc. Well, lo and behold, the next month bill comes out, and BAM!! Its 30 dollars MORE than what the retention person and I settled on!!! Back to the phones!! I still have not received any satisfaction, and I now get the excuses of “well that service went up, the box rental went up, the internet went up”, and on and on and on!! This is the most maddening service I”ve ever had in my lifetime! And not one person has been able to find out the problem of my serivce, it continues til this day, and I”ve had technicians out to my house time and time again, to no avail. The most recent visit of a technician was today, as my son”s tv would not “boot”, although it was properly hooked up, etc., and we had totally gone over the options of fixing it the night before and yet another 1 hour phone conversation to get our TV service working, as mine was down too. So, the tech comes to my house today, I don”t even know he”s in the house, as my son let him in, apparently he went to my son”s room to look at his TV, and what do you think happened next?? This technician just barges in my room, no knock, no, “hello, are you decent”, no NOTHING! I was at my computer working on something, in my nightgown, and I WAS MORTIFIED that this man had just blatantly entered my room!! He went straight for my modem and started a restart, which, also booted me from my computer, on which I was in the middle of something! Oh, and it was the same tech that always has come to my house, and has yet to find anything wrong with my system. All he has done is replace equipment in the hopes that that would “do it”. I am disgusted at best, I owe a past due balance that I am refusing to pay until they fix the current bill, and I”m also not going to pay a dime until they fix this broken system!! I”m tired of the techs in LA that have done nothing, I”m tired of the techs in FL that have done nothing, and I”m tired of the customer service reps who are extremely rude and could care less if you”re unhappy about your incorrect bill, and have no intention of resolving it, all they offer are excuses as to why I should pay it. ADIOS YOU TERRIBLE CENTURYLINK/PRISM SERVICE, YOU GET AN “F”.
CenturyLink Reviews & Complaints
Charged for nfl ticket and did not order. Keeps charging us after challenging. Have spent hours on phone to resolve over past two months and they have suspended service. Account is current and not due so what is their problem? I will not pay your scam charges that are pending credits. Save your breath “joey”. You’ve had plenty of opportunities and will not waste my time anymore. Century link is on their way to a class action lawsuit. They might understand then. Time to go back to the competition and upgrade the quality of internet service too.
CenturyLink Reviews & Complaints
Consumer complaint blogs reveal thousands of complaints regarding numerous aspects of Century Link service and the general credibility of the company. The company is routinely involved in lying, out-and-out fraudulent scams, stealing money from their customers, and at minimum extremely poor and unorthodox accounting practices. Suffice to say, Century Link has nothing whatsoever in common with “savory business ethics”. The underlying problem is that Federal agencies appear to be totally ineffective in regulating the company, to the point that Federal authorities appear to be “protecting” the company. Basically, the FCC, FTC, and U.S. Attorney General offices will tell the public that those regulatory agencies simply collect consumer complaints on any given issue until the preponderance of reports mandate that some action be taken. Telecommunications companies like Century Link know this full well, so the beat goes on. They operate with total arrogance of Federal and State laws, the government in general, and most importantly the consumer. Especially with telephone providers, consumers would be well-advised to heed the following advice: 1. UNDER NO CIRCUMSTANCE should consumers authorize the company to “bundle” services. DO NOT BUNDLE. 2. Whenever possible find providers that DO NOT require any form of contract. There are many such providers. 3. Buy a cheap recording device with a telephone pick-up, and record ALL conversations with the provider. Perfectly legal, and consumers should assume that the provider is recording the conversation as well. If they refuse to allow you to record (this is a favorite tactic of Verizon), then take your business elsewhere. 4. If you must file a formal complaint, DO NOT file it directly with the FCC or FTC. File it with your U.S. Congressman.
CenturyLink Reviews & Complaints
currently in missouri, century link seems to have similiar issues. ive called and opened more than 5 tickets in 4 days time to have my line replaced. it is an old crumbly flat line 2 wire that century link claims is not very compatiable with the dsl. i pay $60 a month for 10 mbs. on an average im getting 1.10mbs and lower. the local techs in our small community continue to ‘close’ the ticket without even showing up. they have made notes on the tickets explaining they have no access, or its a bandwidth issue. well they would have access if they even would show up and bandwidth issues are not going to go unnoticed and unattended for a year and a half. at our previous house that was only a mile down the road didnt have a problem with it. it did have a new line put in tho. i guess all these problems happen as soon as you move a mile down the road? our entire house have been rewired and even called in computer techs to check out software and compatability with centurylinks modemn and dsl services. so their excuses dont work with me. ive been called a liar from a couple of the techs in the local office including one which was the supervisor. the other claimed he knocked on my door and left a door hanger????? i wish i knew where it was??? the national level techs and repair have escalated my ‘tickets’ several times and even a tech got upset that she was even getting the run around and went above to a tier three tech supervisor. the local guys still closed it without as much as a phone call. i did get a drive by once! yes i have sit on my porch and watch consistantly out my windows for these people to show for nearly 4 days. unfortunately the national level guys are not in the same area as these third party localy hired ###s. so as far as getting any service including if i wanted regular phone service? im screwed! the only way its going to happen is for coorperate to do more than slap their hands. FIRE THEM!!! they are not doing their jobs. and your techs are making excuses for them! this next business day, i do plan on filing a suit against them. your attny general, your mayor, a hired attny, the better business buerau and comsumer compaints can help you. all you have to do is just DO IT! help yourself and help millions of people who have complained about this company. lets get a company all over that actually care about their customers in providing the services we need to run our small hobbies, businesses, gaming and communicating with family and friends! if you dont do it, then they continue to ROB us!
CenturyLink Reviews & Complaints
Dealing with Century Link fraudulent billing practice After having to call the Century Link customer service several times during my three month of contract with them so far, I am rather familiar with their fraudulent billing practice: The background I looked at Century Link”s website for Internet-only service and decided to give sales rep a call to negotiate for promotions. Yes, after talking with him, I got $25/month before taxes and fees for $40M/month. I also got free tech installation. There went. After that I received the billing by letters. The amount was something like $60/month after taxes and hidden fees and then tech installation was something like around 70 to 100 added as well. I called and did live text chat with their first-tier customer service. No help. Their paid-job was to cost you time and make you tired. I decided to quit. They transferred me to the retention team. The retention team would solve problems quickly and apply any promotions if necessary to keep you from quitting. I kept a text of the chat script with the retention team for the record of contract. After the first month, looking at the bill again, nothing change, they applied some credits like tech installation but the monthly fees are the same. Most numbers are complicated and wrong. I called again, again the first-tier customer rep was just BS. They even read the wrong numbers and explained it wrong. Transfer to the retention team. Problems solved. After the second months, the billing was wrong again. I just called the customer service rep and asked to be transferred to the retention team right away. I just asked them to look at their notes and compared with my bills. They were wrong. That is the time as of this writing. Will see if they mess up and hassle customers again. There are lots of hiddden cost if you look carefully at their bills. Say, you need to pay by debit card to avoid 3% surcharge and so on. They acquired enough expericen of squeezing the customers. The advice Never get into business with Century Link in the first place. They are going to hassle and waste your time and drain you out. Time is money. But if you do get stuck in a one year contract with them: Never waste your time to speak with the first-tier customer service. They can not do anything. Ask for evidence of all the record this they do not honor the contract anyway. CenturyLink is in the league of customer-bullying old business models. Say, if they keep hassling like that and only 20% of the customers persist and 80% give up, they would make more than enough profit to pay for their customer service reps. What a stupid business model but it seems to work now for them.
CenturyLink Reviews & Complaints
Direct TV and Century link are on two different billing cycles with a difference of 30 days. So when improper charges, credits, or changes are made to Direct TV it is not reflected in a timely manner. So Century link bills for the full amount and does not communicate with Direct TV about changes. This causes the bills to rise. When I disputed the amount and told them of the changes I was told deal with it nothing could be done till it posted 30 days later. In the end I had a huge bill full of improper billing. I tried to do a promise to pay. I am a disabled veteran on a fixed income. I was only able to pay half of the promise to pay but a few days later paid the promise to pay in full. My account was suspended due to not paying it in full and was told that the full amount not just the promise to pay was due. I again disputed the charges and told them that they needed to speak with Direct TV about this. That it was unfair to the customer that they didn’t have the billing straight despite offering the bundle to the customer. I was charged full price service for another 2 months on a suspended account. Direct TV was now taken off the bill despite the dispute. When I called again and asked why I am being charged full charges for services not rendered due to the suspended account I was told to deal with it that they can do that until the account was permanently closed. I closed the account and now disputing over $700 in charges. Poor customer service, poor billing practices, possible fraudulent charges… If not satisfactorily resolved will be contacting BBB and Attorney General and filing a complaint.
CenturyLink Reviews & Complaints
During landscaping our phone line got cut. I call Qwest to see how much it was going to be to replace it. I was not on a contract with Qwest and thought if it was going to be too expensive I would cancel my service and find someone else or do with out a phone. I was told by a the repair department that it would not cost me anything, so I went a head and set up the repair. Two weeks later I recieved a bill for $523 for administrative fees, labor and material all for the repair of the cut line. The bill tells me to call a number if I have questions. The number is for a company CMR Claims who is really just a collection agency and can”t do anything about the charges. I spend hours on the phone trying to get someone to tell me why I”m responsible for this and why it cost so much. I have yet to get anyone on the phone to give me an explaination or even make any consessions for Qwest”s Repair center”s error.
CenturyLink Reviews & Complaints
Each week we receive 2 Junk Mails from them offering their services. Never done business with them–never will. Tried calling the 800# to get them to remove us, as well as the closest “store” where they sell services, but both say they are only a sales outlet and the mail comes from a mailing house through corporate and they can”t do anything about it.
CenturyLink Reviews & Complaints
Each week we receive 2 Presorted Standard (bulk rate) brochures to our house. One is addressed “Current Business Owner” (of which neither of us is) other “Current Resident.” This has been going on over 5 years now. Phone numbers on the brochure state they unable to remove us as it”s a corporate mailing, and post office can”t do anything since it”s bulk rate. We”ve never done business with them and never will. Other friends in the city say they have the same problem with Centurylink. Maybe if they stopped wasting all these mailings and actually provided decent service to their customers people wouldn”t hate them so much. We certainly do and are not even customers
CenturyLink Reviews & Complaints
Embarq is losing a loyal customer. Residential / Small Business / Toll-free. I have 3 accounts. Joined them when they were Sprint. Have had major billing issues with them for the last two years with my business and toll free lines. My Small Business bill came in wrong half the time. Their unlimited long distance calling plan just wouldn’t ‘stick’ and I would get high bills. And boy, did I dread calling in and being told ‘It’s not my department’ and being transferred from one agent to another, or being told to call another telephone #. It wasn’t unusual that I would spend one to two hours trying to get it straightened out. But eventually, I would get a rep that would be able to help. These angels need to be commended. The reps were not rude, just clueless. Too many departments that don’t work or communicate together. And their business is communication! I started to resolve this month’s bill discrepancy by calling the customer service # listed on my bill, as I usually do, on May 27th, as my toll-free line bill was 3 times what it ‘normally’ is. After not being able to resolve it with a rep named Richard, who tried to resolve it but could not because of Embarq’s complicated pricing programs, a rep, named Jenny, assured me that a Supervisor would call me back. No Supervisor called, and I put off the inevitable hassle I would have to put myself through until the bill came due. So here’s how this went on June 10th: 1) Called the customer service #listed on the bill -[protected]; 2) Rep told me to call another # [protected] ; 3) Stephanie in the Customer Service for Small business answered and said to call Accounts Receivable at [protected]; 4) Rose in Accounts Receivable said their department didn’t handle it and told me to call Customer Service at [protected]; 5) This got me to Alyssa in Residential Customer Service who… 6) transferred me to Dianna. Dianna was my angel on this problem. She took care of it by finding a plan that works. And she warned me that my next bill will come in wrong and that I will have to call in, again, so that it can be adjusted to the new plan. Dianna is definitely an asset to the company. Good phone service, just lousy administration and billing. I’m looking for a company that’s good on all points. By the way, I haven’t had any problems with my residential bill. Must be a totally different company.
CenturyLink Reviews & Complaints
Embarq was a pretty good company and great cust service but ever since Centurylink took it over their reps have become robots sustaining early term fees for poor service and lying to customers to get them under contract … once this is done then they will keep you on the phone for hours sustaining these charges .. its the most unethical company I ever had any interactions with.. they are soo very curtious and nice on the phone when you call but your bill will be way to high and your service will be the worst in america .. there reps have no authority to help at all anymore. so if you want to tie up ALOT of money for poor service and hear how there so very sorry but you owe hundreds of dollers but no one has the authority to make any decision other than make you pay it and tell you about your contracts .. the centurylink managers are greedy pigs that are ruining a great company .. good by embarq .. im going to cable .. centurylink sucks
CenturyLink Reviews & Complaints
Even though I have a mobile phone and have signed up to block unsolicited calls, I received a call that said I could press 9 at anytime, which I did before I learned more than if I was interested in making money. I noticed another complaint on your website and I borrow from it: “I have no relationship to this company. I am on the “Do Not Call” list so they should not be calling me. Their calls are aggravating. I am concerned that they are connected to some kind of burglary gang and they are checking to see if any one is home so, if we are not home, they can notify their accomplices and burglarize our house. I want these calls to stop!” Nadine [protected]@blyseth.net
CenturyLink Reviews & Complaints
Even though my 90 year mother’s local phone service was turned she continued to receive bill from Qwest. When the service was cancelled via phone call she was not told that she had to contact the long distance provider seperately to cancel the service. When Qwest was contacted about still receiving bills 2-1/2 monthes later, that when we were informed that the Long Distance Provider had to be contacted seperately. We were told to call USBI. However, when USBI was contacted they said they just do the billing and the actual service provider had to be contacted, which turned out to be US Telecom. So upon calling US Telecom, we were told that Qwest didn’t have to tell us that we needed to call them (US Telecom) seperately. That they (US Telecom) wasn not regulated by the government. What a big rip-off scam by Qwest and US Telecom. Qwest contacts out to US Telecom for long distance service for Elderly people; who don’t understand their bills; then when service are cancelled US Telecom keeps getting paid until it’s discover. No where on the Qwest bill does it say the long distance is being provided by US Telecom or whatever Long Distant provided was selected, nor are there any customer service number for the long distance provider on the Qwest bill. Talk about hidden fees and big rip-offs.
CenturyLink Reviews & Complaints
Evening. My account number is [protected] On March 30th, 2018 I called inquiring about how to switch services to a new location as I plan on moving on Thursday April 19th, 2018. I spoke with a Jasma who got everything set up. To my understanding, my internet services would continue at my current location and then switch to my new location on April 19th. I noticed 2 days ago that my internet wasn”t working. I just thought it was a hiccup and didn”t worry about it too much. Today I had time to call and that is when I was told that my move order had been completed. That my services had been moved to my new address. I explained that the change was not to happen until April 19th. To make a long story short, I was on the phone for an hour and 15min. Talked to 6 possibly 7 different people who didn”t know how to restore my internet service. I admit. I did and am still very frustrated with this. As my internet is still not restored. The last person I spoke to during my hour and 15min decided to disconnect me because I was too frustrated. When I called back and spoke to an Issac he informed me that requesting a “work order for a move” has to happen 2 days before the move actually happens. Why I wasn”t told this on 3/30/18???, I don”t know. I have never had an issue with CenturyLink like this before. A frustration to the point of tears. All I was asking and was requesting was to have my services restored at my current location and services transferred to new location on April 19th. I apologize for yelling and being frustrated with your employees, but a customer shouldn”t have to go through this much hassle due to an error on CenturyLink”s part. Thanks.
CenturyLink Reviews & Complaints
every day for the last two weeks INCLUDING TODAY 03-09-2010, we”re getting phone calls in the middle of the night, early in the morning, day time and evening from the same phone number registered to Goencher S, Global Crossing Local Services, INC., The phone # [protected] from Sarasota, FL area.who are these people, what kind of scam is this. they”ve been told not to call, don”t they get it ? what should we do about this? thank you
CenturyLink Reviews & Complaints
Everyday [protected] has called my number, it rings once and then hangs up. Every time it does this I get charged one minute. I finally got tired of it and called the number back today. Its Century link, I waited on hold for 5 minutes to tell them to stop calling my number and then hung up because now they have have waisted 5 more minutes + one minute for each time they call me cell. So Please stop calling my phone…I don’t have anything to do with century link and never heard of it and dont want to hear of it. Ugh its frustrating.
CenturyLink Reviews & Complaints
Everyone in cape Coral is having these problems, please contact me as I am prparing a CLASS ACTION LAWSUIT that will get us refunds or get the problem fixed, or both. I never got this upset with Sprint or any TV or internet provider untill these last six months with Centurylink. I will pay the money for the small claims case and I will fill out all legal documents, I am sure this is causing people all types of expensive problems, there is no reason for this to be this bad. CAPE CORAL PRISM CLASS ACTION LEGAL ACTION***. mY tv CUTS OUT CONSTANTLY FOR SIX MONTHS, HAVE GRABBED REPAIRMEN IN THE NEIGHBOORHOOD SEVERAL TIMES THEY TELL ME THE engineers have it all screwed up. GIVE ME MY MONEY BACK AND RELEASE ME FROM MY CONTTRACT IF ANY, I am going to cable, I am an ex-telephone cable repairman is the only reason I ever thought of using the service and for twelve years it was not bad, but this is illegal, I next am going to Better business Bureau.
CenturyLink Reviews & Complaints
February 7, 2018 I have been a 5 year customer of Century link. I have had many issues with Century-link early on including service, incorrect billing, lost connections for multiple days, random increases to my bill not due to annual renewal and slow service response time. I have continued to retain Century-link”s services due to the fact I have always been able to keep my monthly bill (Internet and modem) at or under $35. I find that every February I need to go through the same lengthy process and multiple transfers, of listening to a sales representative tell me that they are unable to meet the $35 a month plan and until this year, Century-link has been able to find a way to continue to keep me as a customer and keep my total bill to $35. This February (2018), my renewal month, I have been informed after another lengthy conversation, (49 minutes) that Century-link is unable to continue to maintain this price. I was offered the exact same service for an additional $10 a month or a $30 credit card or, if I added Direct TV, I could get it to my price point (with an additional $45 for the TV), which I am unwilling to accept or need for that matter. After asking to speak to a supervisor (which was clearly not going to happen because Alexander tried everything to not allow me to speak to one), and multiple times being verbally rerouted and led down another path, I asked for an Internet address or physical address to sent a written complaint to. I was told that I would have to look that up on my own and that the call center had no information about that. It seems as if Century-link would rather discontinue service to a loyal customer that would make them an easy $35 each month, but would rather lose $35 each month because they were unable to continue the same service that they have provided for the last 5 years. (7Mpbs) I teach first grade and use my Internet solely for e-mail to and from my school, and writing lesson (I do not use any streaming services or gaming devices and never have.) I have now put in a stop service order to terminate my services with Century-link unless there is a way to continue my $35 monthly fee. I am very disappointed that Century-link would choose to lose a client due to such a small savings to their company. Rather than making $35 a month, or $420 a year, Century-link is choosing to lose a customer to another Internet service provider. I would like to continue my services with Century-link if my current $35 monthly rate will continue to be honored. I have already been pursuing alternative providers. Please let me know if there is a way we can continue our provider/client relationship by honoring my current $35 monthly plan or if we need to sever our relationship to pay a competitor my $35 each month? Thank you for taking this matter to heart. I appreciate your understanding that as a single teacher, I am on a very limited budget and although $35 may be a drop in the bucket for a large corporation like Century-link, $35 a month is much more to me like a week of gas. Again, thank you for you time and I look forward to a quick response as I have cancelled my services as of today and need to move forward in this matter. Very Respectfully, Joanne Wheeler [protected]@aol.com [protected]
CenturyLink Reviews & Complaints
File a police report!!! Then something can be done. I have had problems with them since I had necc telecom, they tried to get money from me after I had cancelled. You have to cancel with your local land line. After I resolved it, in writing, (All I ncluding them trying to get my credit card number over the phone) an no success with bbb in michigan where they are located, where they have an f rating, I started getting these harrassing calls. They don’t seem to have a purpose. They just ask if I speak russian or hang up. [protected]. It does come from global crossing local services. Call your police department. File a report to protect yourself. Your cases sound serious. Why wouldn’t you file a police report if someone has tapped into your private information.
CenturyLink Reviews & Complaints
First call – placed on hold for 13 minutes. Hung up, called back and was told to be patient, placed on hold again for 1 hour, 27 minutes. Called back 3rd time wanting to speak to supervisor – she had to get more information before being transferred, placed me on hold to get numbers for telecom usa and mci when centurylink bill states for billing inquiries call [protected] (Centurylink). This is on my 95 year old mother”s phone that we had previously asked for ld to be blocked as we give her a long distance card to use, and asked that line guard be taken off. Help!
CenturyLink Reviews & Complaints
First only my husband’s name is on the account. He is not reachable at this time. I have his Durable FULL Power of Attorney. I call Century Link and ask what they need from me to put me on the account and tell them I have his power of attorney. I get told “We need to talk to him” I explain I am HOLDING his power of attorney and ask again what they need from me to put me on the account. “We can’t. We need to talk to him.’ I then explain that the next person they will be talking to will be my Lawyer and a State representive for refusing to provide me with information about what they need [which should be a certified copy of the power of attorney and other documents attesting that I have it] because this makes me “Him” in business matters. I get told “We have to talk to him.” Can you say LAW SUIT Century Link? I’m sure the state utilities commission won’t be happy with you either and you can bet your bippy I am complaining to them. DO NOT DO BUSINESS WITH THE COMPANY IF YOU CAN AVOID IT. They don’t have a brain or a clue. No other business has such poorly educated staff that they do not understand POWER OF ATTORNEY. We are stuck with them. First chance I get, I’m gone.
CenturyLink Reviews & Complaints
First our best friends signed up for a bundle deal and were told they would recieve a $150 Visa card for signing up and that if they referred someone that the people referred would also get the $150 if they signed up. We both signed up and did as requested sent copies of final bill from other phone company. They said it would take about 6 weeks that was in Sept. (for other couple) and Oct for us and it is now June and still nothing I have spoken several times and they said I needed to send the request to the e-mail they gave me I did so and cc: myself and nothing. This is ridiculous that a company can get by with this as soon as my contract is up I will switch back to the other company at least they never promised something and never came through with it
CenturyLink Reviews & Complaints
First, CenturyLink sold me unlimited domestic long distance and told me it would cost $74 a month all fees and taxes included. I was paying about $69 a month for a bundled local and Internet service. Second, then CenturyLink billed me $85 for the service. I complained to a supervisor who would not reduce the charge to the quoted price. Third, I asked for my previous bundle service back but the CenturyLink supervisor told me it was “no longer available.” The company basically got me on a more expensive service quoting me a false price without telling me I wouldn’t be able to get my old (less expensive) service back. I’ve submitted a complaint to the FCC and will look for ways to cancel my landline altogether. Hard to believe the company would willingly lose a long-time customer worth hundreds of dollars a year over this.
CenturyLink Reviews & Complaints
For several months I have been receiving calls to my home land line phone from “F73” showing telephone #[protected]. When I pick up my phone, they hang up. If I let my answering machine pick up, they hang up. When I dial the caller ID number of 714/463- 2943, I get a recording saying to leave my name and phone number. No business or individual is ever identified. I don”t know who is doing this, but since they keep calling at all times of the morning, afternoon, and night, I consider it harassment. After doing a reverse telephone lookup online, the only information I get is that the number is out of Yorba Linda, CA and the carrier is Global Crossing local services. I have contacted the Senior Director of Corporate, Financial and Technology at Global Crossing, and he will look into this problem and contact me within the next two weeks, or by Jan. 21, 2011.
CenturyLink Reviews & Complaints
For several months now, I have been calling the customer repair “service” number in an attempt to have a problem with my service corrected. Nothing gets resolved and I have just spent almost 30 minutes on hold. I finally got a number online for the executive offices and was told by the Kay, the switchboard that she would only “agree” to connect me to customer service…are you kidding me??????? This company needs to do some serious training !!
CenturyLink Reviews & Complaints
For several years in New Jersey I had Embarq/Century Link. I paid my bill every month on time. I moved out of state and cancelled my account in December 2010. I have received a bill from Century Link every single month. I no longer talk to service, I advise them to get a supervisor, then that person’s supervisor. I have heard “it’s a glitch in the system” to ” I don’t know why it can’t be fixed” to “we don’t fix that in house, and that company has to fix it”. Today I told service I’m done. I advised them I’m contacting the Better Business Bureau, and I wanted a name and address to send a written complaint within Century Link. I was told the service address, and I doubt that will help. I did a Goggle search and this website came up. I will continue to search websites where I will put my complaint in writing.
CenturyLink Reviews & Complaints
For the last month I have been losing my internet service sporadically every day. The service always goes down when I am in the middle of doing something that is important to me. When I called the cusomer service number, I spoke with a very friendly representative who thought she had helped me. She ran me through a list of functions to get my service back on that day. Every day since then, the same thing keeps happening over and over. Several times I got a recording that NC customers were having problems but they were working to solve it. One day I got a recording that the problems were due to any upgrade, but would be solved within a prescribed period of time. Nothing has changed, still losing service at different times every day. I do not want to change providers, because the only other option in this area is Time-Warner, which is a whole other set of problems.
CenturyLink Reviews & Complaints
For the past 18 years we have called centuryLink repair service to repair our phone. We have exposed lines on our road that have been damaged over time. Every time it rains or snows our phone stops working. It crackles, rings at all hours of the night, and has horrible static. In addition, the exposed wires continue to be a safety issue on our road. We have several motorcycles that travel on our road and I am worried the the exposed line could catch a tire and cause injury. I have expressed this concern several times. Various repairmen are able to fix our phone by trying different wires until they get twisted pair that still works and gives a good connection. This lasts until the next inclement weather. I have taken several days off work over the years waiting for the repairman to arrive and make the repair. Today, July 27th, was the last straw. I had a repair ticket open to have our phone fixed. The time slot was from 10:15-2:15. The repairman called around 12:00 to tell me he was on his way. I called CenturyLink at 2:00 to ask where my repairman was and the expected time of arrival. She stated he should be there soon. I waited… I called back at 3:30 and was told that he already came (never knocked on my door) and that he couldn”t fix the phone and that a line repair technician will repair it on Monday. That would have been really good information to have and it would have been respectful for the tech to call me and provide me with the information rather than let me sit waiting for his arrival. I was very upset when the customer service rep told me this information. I raised my voice and was angry. I own this behavior. I was connected to a supervisor and left a message on his line. And again, I was very upset. I apologize for my behavior. I just do not know what to do. I am so disappointed and frustrated that a large corporation can be so disrespectful and unprofessional. My time is valuable and I am upset that I wasted a day waiting for a repairman that couldn”t have the decency to give me a call and explain the situation. A resolution to this situation would be for CenturyLink to repair their phone lines and cover the lines to an acceptable depth on the road to prevent further damage to phone lines. CenturyLink has the repair requests and photos. It has been documented for years. I would like CenturyLink to repair their lines and maintain their product with high quality and professionalism. Thanks, Heather Huntoon [protected]
CenturyLink Reviews & Complaints
For the past three months now I have been getting charged $14.95 a month for something that I have no knowledge of. I have contacted century-link formerly century-tel and they have told me only what was listed on my billing statement. They also could not give a number for the company called ideal savings this is serious BS. So for what it”s worth watch what you do regarding century-link and or ideal savings. And another at the bottom of this page has an optional proof photos, it would be wise not to do this because the pics. that you post might even more vital info. needed to pull off i.d. theft!!!
CenturyLink Reviews & Complaints
For the second time in approx. 2 months I could not access my email account. I was told both times that my email address could not be found. Even though I was receiving emails up until the afternoon before my emails stopped and I received some kind of error code. When I talked to centurylink my email didn’t exist and had lost all of my emails, some of which were very important. Centurylink had no answers and didn’t care at all. I will not go through this again. If my email stops working again, I will certainly disconnect my services. I have been a centurylink customer for a very long time and I have never been treated with such disrespect by any company as I have with you. Stop treating your loyal customers like they don’t matter.
CenturyLink Reviews & Complaints
For the third day now, a centurylink representative has rang my doorbell to push there services. I have told them three times now that I don”t want there products and it doesn”t end there. They wanted to know how much I was paying and that they can beat any price. (Yea, they do for a month and then jack it up higher than it was previously). I literally had to shut the door on their face. I called centurylink, waited 25 minutes only to be told that there is nothing that can be done as they are independent contractors, not centurylink employees. Really? They are wearing centurylink shirts, identify themselves as centurylink employees, and have centurylink paperwork. And then the rep that said there was nothing that she could do for me solicited me for there service! I am filing a complaint with the arizona attorney general”s office.
CenturyLink Reviews & Complaints
Good evening, I am writhing to you today to state a complaint that I have. About a month ago I requested to transfer my services from my original location to a temporary one while we installed a new mobile home into our property where the services where originally located. My previous account number is [protected]. The representative I spoke with the first time told me that everything on my account would stay the same except for the address. When the technician came, he stated that he could not complete the installation due to faulty and damaged lines underground. Since the park management refused to fix them, the technician told me to call technical support and have them cancel the transfer and to instead put my account on hold. When I called, the representative told me that my original account had been cancelled altogether. I had never been informed that transferring my services would cancel my account. On the contrary I was told everything would stay the same. I was under a 12 month contract where I would pay 45$ for 40 megs of high speed internet. So there is no reason for my account to have been terminated. So the representative offered to create another”s account with the same services and that I could activate it once we completed our move. She never mentioned that a technician would go to my original address to install the services. I had clearly stated that at that address, 394-c los pinos rd Santa Fe N.M, the house had been disconnected. That means it had no electricity, no water, etc.., she also said that account, [protected] would be on hold. That the first 6 months where free then I”d have to pay 10$ after that. I tried to contact the technician, which I was unaware of until they left an invoice, that had gone to ask why he had been sent. I got an order confirmation through the mail that I was going to be charged 119.98$ for a technician I hadn”t requested and services that could not be installed. I called again to inquire about this and was told that the account [protected] didn”t exist. I asked what had happened to my account, but after being transferred seven times and hung up on once, they only told me that I wouldn”t have to worry about that bill. Still I was confused about what had happened to my original account ([protected]) they could not provide an explanation and instead set me up with another account. They refused to put my services the way they were under the contract. Instead they gave me the price for life with no contract, this only gives me 20megs for 45$. The mistakes they made where not my fault. I demand that my contract be respected, which means I want my 40megs for the price of 45$ a month. I don”t care if that puts me in another contract I just want the services that I”m entitled to by law and by contract. I would appreciate it if you could please contact me in order to resolve this issue.
CenturyLink Reviews & Complaints
Had a door to door sales man come to my mothers house and had tricked her into getting Direct TV never did say you needed a dish, and also phone service which she only uses a cell phone. went to cancel the next day they fought her over the cancelling, then she reported her credit card lost so they closed the account thank goodness no charges were made. week later a tech showed up to install the dish in which they claimed theres no dish involved in the begining. tech would not leave ended up calling the Sheriff”s Dept and filled no trespassing charges on the tech, and filled 2 complaints with the state Attorney General”s office
CenturyLink Reviews & Complaints
Had internet outage June 15th called customer service said the earliest a tech could maybe fix it was June 24th. The is absoulutley unacceptable. They offered to ajust my bill a little bit. I am an insurance agent who works from home; the agreement was I would have 24/ 7 internet. Have called several times and was told techs dont work weekends and were backed up, also that no matter how high I went up that no one could make it happen sooner. I have never seen such poor service. Richard and Marie Smith [protected] account number [protected].
CenturyLink Reviews & Complaints
Have been with CL for 4 years and internet has been slow the whole time. We get 0.3mbps download and 0.75mbps upload. We cannot stream Netflix, only one person at a time can connect to our WIFI or else we can”t even check our emails. I rely on face time / SKYPE to keep in contact with my family in the UK but have to go to the store or gas station and use their free WiFi. I have complained so many times I”ve lost count – having to go through the whole checking the speed when connected credit directly… and then not being able too because the CL speed checker can”t even load!.. takes over 45 mins each time and they send out an engineer … I”m told we are at end of DSL line and rural and the CL equipment is old and needs updating but that it”s due for updating in the next month … 4 years later – still the same. I have demanded and received a couple of partial monthly refunds but in all honesty this has to be fraudulent … taking my money for a service I don”t receive. I would change provider but due to our location CL is the only provider and so they have the monopoly. Have recently started using phone as hot spot but one Netflix episode eats up my monthly data in one go! I would like to know WHO I can complain to because so far… it”s been a waste of my time, money and energy.
CenturyLink Reviews & Complaints
Have had qwest for at least 15yrs. Had 3rd party long distance with windstream. Never use it, don”t need long distance anymore, so I canceled with windstream. Now qwest charged me for canceling with windstream. It has nothing to do with qwest. An extra $8.95 ontop my bill because why? Waiting for my alarm company to call back about putting a cell-block in place of the land-line as I find that $40 for basic phone service with no perk add-ons is a total qwest scam! Looking at thier website they “advertise” basic service at around $14, this is a total outright lie! You cannot get just this service, they charge extra if you don”t “bundle” services. You can get it – yes – if you also subscribe to thier crummy internet and/or thier 3rd party resold cell service. Either way they are going to get you for more than thier share of benjamins. The one I loved – “we will give it to you for 6-months free”. Watch out for that scam. Ask them this – “how much to then stop the service if I am unhappy?” or “how much is it after the 6-months?” watch your back, I asked because I am not getting suckered. Don”t get fooled! Why would anyone have them as a provider unless you have an alarm or such that requires a physical land-line? What I dish out to qwest for basic phone now is more than my cell phone with every feature imaginable that I never use nor would want. Qwest you fail! Keep it up and you will be next in-line to the “save me obama handout party”.
CenturyLink Reviews & Complaints
He had to enter my patio area in the front of my house to get to their Century Link box. I have always cleared obstruction of any type from utility boxes knowing they need access. There were a couple branches above the area he was working in that he twisted and broke off my tree telling me he had every right to do it. As you can see in the photo the broken branches are no where in the work area. This tree has been difficult to keep healthy due to the drought and water restrictions the last thing it needed was to be abused in this manner.
CenturyLink Reviews & Complaints
Hello ! I am a customer of centurylink and the reason why I’m writing to you is for months my internet has constant interuption everyday and I’ve constantly call and they have claim they lowered my monthly bill, but they didn’t, so they compensated me with $20 off my next bill, but I’ve called them and said If this persist and I decide to stay with the company what can you do ? So they claimed that they will lower my monthly bill ($75.00), But I just got a bill for $109.00 and so how fair is that for me .
CenturyLink Reviews & Complaints
Hello, On Wednesday, 15th of November our Internet went down. A day later a technician showed up and told us nothing wrong with the router. So another one showed up on the next day and told us finally, that the fibre glass in our yard is broken. A few days later, someone called to let us know, it will be fixed that afternoon. Nobody showed up. Since then we haven”t hear a word, even I call in every other day. We always hear the same answer: the field supervisor will call you back. Nobody is ever calling back! We are still waiting for a working Internet! That”s the worst part, that no one really cares! Will our Internet ever be fixed and when or do we really have to change the provider? We are a very good client and have brought many clients to you through our work as property manager.
CenturyLink Reviews & Complaints
Hello. I just spent 30 minutes on hold and being transferred all over the place. The end result my last transfer hung up on me. My internet is slow and all I want is modem moved. I pay almost $130 a month for terrible service. Every time I have ever called it is absolutely a nightmare. It is so frustrating to have to deal with this company for such an important service. I work from home and need internet to be faster. Can”t even talk to anyone.
CenturyLink Reviews & Complaints
Here’s a copy of the email I have just sent to the CEO of Centurylink telco. Next stop, FCC! Dear Mr. Post, I have spent over a month, and well over 10 hours on the phone to various departments at your company in a vain attempt to get telephone service set up for our new home in Greeneville, TN. My first contact with your company was on July 4, to set up service on August 2. I was assured that this was PLENTY of notice. It would be no problem at all to set up service that far in advance on our newly constructed house. …So we arranged for our electrician and security systems people to meet us on August 2nd to tie everything in. … Did I mention that my husband and I took a day off from work to drive 5 hours from Atlanta to Greeneville to do this? Did I mention that electricians get paid by the hour to sit there and wait for telephone people? Well, there you have it. August 2 comes and goes, no service call, no explanation. August 3, still no service, no explanation. August 4, finally reached someone at your company who could read! (Joy!) “Oh, someone cancelled this order. So sorry. Don’t know why. We’ve had some problems with database conversions since we merged” Really? This from an NYSE listed phone company with illusions of becoming a communications company??? But wait. Have no fear… on August 4, four different people, with different levels of competency and literacy, assured me that on August 6 there would be service. “Yes, we understand you’re not there. Yes, we have your cell phone number, just in case. Yes, we understand this is new construction. We understand that you already paid once to have an electrician twiddle their thumbs all day. We understand that there is no cell reception at your location, so having a land line is kind of important and we are obligated by law to provide it if you request and pay for it.” Care to guess why I am writing to you today???? Someone… someone likely drawing a salary from your company (from your shareholders)… scribbled a note that no-one in your company can presently decypher. If you’re curious, try it yourself! You can look it up under our potential, someday, maybe in the future, number of xxx-xxx-xxxx. That should be fun. As a result of said note, the project was put on hold until August 20th. No-one bothered to call. No-one bothered to contact the writer of the note to say “what the %$# does this mean”? Today I spent over an hour just to get someone to admit it. Tell me, Mr. Post, is Centurylink a company I should be happy with? Or does CTL deserve its very own “centurylinksucks.com” web page or facebook group? Should I tweet your list of analysts to see if they can help me out? Or will someone finally do something that shows a shred of competency? How hard is it to get phone service??? I’d like to hear from you.
CenturyLink Reviews & Complaints
Here’s a prize-winner: responding to a customer complaint with spam. CenturyLink has CenturyLink has had an option to make an automatic payment with direct payment from a checking account, and I’ve been using it for a long time. Last weekend I went to make a payment and the voicemail only gave me the option of paying via debit or credit card. After several timewasting attempts to use the “Contact Us” link at the website, I finally managed to send an email message that was answered by “Ang”, who said he couldn’t help me and directed me to yet another phone number. “Ang” then proceeded to round out this helpful reply with a pitch for yet another CenturyLink service, which would presumably have the same terrible customer service. These people must have a ‘bad customer service department’; they seem to work so very hard at it.
CenturyLink Reviews & Complaints
Horrible company, always trying to scam you and charge you more then what you”re told. Ive had to call in so many times to have them adjust my bill for charging more then what the contract was. I”ve used them for 4 years and not once has anything gone smothely. Always a waste of time and money. Never a quick easy fix, expect the worst of the worst. I will NEVER use them again or recommend them to someone. They are scammers and don”t care about their costumes just their money. They make me sick to my stomach. I”ve never been so upset and frustrated with a company this much before.
CenturyLink Reviews & Complaints
Horrific customer “service.” Rude, unprofessional onshore, offshore, language. Missed installation appointment by technician and cannot get charges removed. Hours on phone being transferred, hung up on, “chatting” and emailing. If you need a landline for work and Century link your only choice, I am truly sorry for what you are about to experience.
CenturyLink Reviews & Complaints
I accidentally sent a $400.00 money order made out to First Eagle Funding to Qwest on Monday, April 14, 2008. That money order was for my car payment. I sent my money order for Qwest, for $100.00, to First Eagle Funding, which I received back from them yesterday. I immediately called Qwest on Tuesday when I found out what happened, and between Tuesday and today, I have spoken with NINE different people at Qwest, who have ALL told me that they will go ahead and CASH my money order! That is BOGUS! The first two people that I spoke with were in Seattle, very uncooperative. They”ve all been uncooperative with the exception of one person I spoke with yesterday. They claim that they STILL haven”t received my money order, and I find that funny since the money order reached First Eagle Funding on Tuesday. This is Thursday. I contacted the Colorado PUC, which contacted Qwest yesterday, who has 14 days to respond, but that”s NOT helping me retrieve my car payment money! Any suggestions anyone????
CenturyLink Reviews & Complaints
I am 73 years old and my husband is 69 and for two weeks we have unable to call 911 in case of an emergency because Century Link repairman refuse to come out to my home to fix my phone. My line is dead and my phone has been routed to another line and when someone calls it rings and rings. It does not ring in our home so it is ringing in one of the vacant homes out here and the telephone company will not believe me. I live four miles from the nearest neighbor and cell service does not work out here. All of the homes within a four mile radius of us are vacant. I have satellite internet service so I have been in contact with Century Link daily and they keep telling me a repairman has come out here Jan. 2 and Jan. 6 and fixed the phone. We have been waiting for two weeks for a repairman to come out here so he can see the line is dead at the box on the telephone pole on our property. No one has been out here because we put tape on the box and it hasn”t been removed and there are no tire tracks in our driveway A few months ago our neighbors phone was plugged into our line and his phone was dead and we were getting his calls and our phone was ringing and ringing again in someone else”s home. It took a week to get the repairman out here so we could prove it to him. Once he tested our box and saw with his own eyes that the neighbor”s phone was hooked to our line, he retraced the lines and found our phone line and put it in the right place and the neighbor”s phone in the right line. Now it has happened again. When the Century Link repairman tests our line from their office it tests fine because the lines are crossed. So they won”t come out here. Yet, we have agreed to pay them to fix it even it is coming from our home, which we know it is not, because the line is dead at the box. They refuse to help us and we fear for our lives. If we have a medical emergency, fire or intruders in our home, we will be unable to summon for help without a telephone.
CenturyLink Reviews & Complaints
I am here in Washington State, and when Centurylink bought out Qwest. They would not awner my Price for life. As per Washington State by law, were to do so. I fill a 24 month contract. Paying $9.99 for the first year and $19.99 the 2nd, with a locked in price of $29.99 after that for LIFE. This was a stand alone service and as I only had basic phone. Now about a year later I change my phone service and stepped it up. but was not happy and than had it changed back to basic. Now none of this has anything to do with my internet contract. As this was never any kind of bundle, it was stand alone. Now over the course of years!!! Centurylink has forced me to pay $34.99 a month, as I do not have a qualifing home phone. But if my actual internet was bundled when I started my contract, it would have be $19.99 for life not $29.99 Now for the Access Recovery Charge, when you make a long distance calls.. They state even if you do use your long distance or call long distance, you still must pay this fee. I understand that, but I have BASIC PHONE, I can not even call long distance as the service is not offered to me at all. So how can they keep sticking me with this extra charge now for years.. They say to recover some of the costs of offering long distance service, but they offer me none at all.
CenturyLink Reviews & Complaints
I am hoping that someone with executive level authority at Century Link can help me out here. I have been a long time customer and was grandfathered into rate that was a great rate for the services provided. When I contacted Centruy link on another issues, broken modem, the person I chatted with had said that they could get me into their new “price for life”program and that my internet with two voice lines would be lower than what I was currently paying. This was back in end of September. That was not true. After multiple billing issues over the past three months, numerous phone calls and chats, credits and adjustments, most of the other representatives I spoke to could not understand why this initial person switched me over to this new program when the price was not actually lower and now is in fact $22 more per month. Now centurylink says that they should have never done that to my account but no one can get me back to what I was previously billed under. and they won”t get credit me to get back to my old pricing. They were the ones that incorrectly quoted me a price that was higher and changed my account. I did not ask to pay more on my bill, why would I do that? and now they won”t take care of it because they say they can”t. I find that hard to believe that someone can”t fix this for me, whether it is give me my old program back or offer me a reoccurring edit on my bill. I will not provide account information here. Will provide it to someone that will reach out to me from Century Link. I am so upset and desperate for someone to take care of this once and for all.
CenturyLink Reviews & Complaints
I am in Broomfield, CO and have been with Qwest/CenturyLink DSL for more than 5 years. I signed up for the priced for life guarantee at 1.5 MBps when Qwest was in charge, now I see my modem has the speed listed at 576 k, and since the switch to CL, I have seen my rates go up. More expensive and slower is not acceptable. I ran a speed test and the results are .5 MBps download and .52 MB upload. I have trouble streaming any video and sometimes even relatively low bandwidth sites have trouble loading. This service is unacceptable. Also I checked into these ads for $20, 5 year guarantee when bundling DSL with home phone for 12 MBps and find that this pricing does not apply in my area, that is totally misleading. Broomfield is not rural, it is a suburb of Denver, there are fiber optic lines throughout the city, Why does our address not qualify for you”re advertised rates? CenturyLink, I am looking elsewhere for service unless you can do something about this.
CenturyLink Reviews & Complaints
I am in Loveland, Co. I pay for 20 MB speed with Century Link, formerly Quest. My problem is frequent Internet interruptions. Manually rebooting the modem usually solves the problem but it takes several minutes from rebooting till able to connect again. This can happen several times an hour sometimes. After a very unhelpful call to CL support, in which I was told I either had it hooked up wrong, didn’t have the right router, my modem was bad, etc, I was rudely told that had I purchased a real Quest modem I wouldn’t be having this problem. My modem says Quest right on it. I was told I would need to purchase another one and that should fix the problem. These modems are near $100 dollars on sale. I borrowed a friend’s Quest modem and it does the same thing. The interruptions are causing severe problems for my online college classes. Any suggestions?
CenturyLink Reviews & Complaints
I am in the military and have century link. I deployed and my family had to deal with the phone service cutting out for days and weeks at a time. I get home and call to get it repaired. it is Friday so I have to wait until Monday for help. Monday comes and goes with no repairman. I call and am told he fixed it I am happy and the job is closed. I tell them no one even showed up. so they say we maybe able to get to you on Thursday. I express my displeasure and they give me Wednesday. well wednesday comes and at just after 4 the repairman calls me and says ” dude I am tired so I am going to bail for today I will get to you tomorrow”. and I express my dis pleasure and he hangs up. so I call their outsourced help lines, to my surprise they are no help. I ask to have my service disconnected since they don”t want to repair it and they put me on hold for 40 minutes before they finally disconnect me. so I have found and office to go personally to and have my service disconnected. don”t waste your time with century link.
CenturyLink Reviews & Complaints
I am including a letter I wrote to corporate about the battle with Qwest: I am writing you directly to tell you about my terrible experience with this company named Qwest. I hope that you take it seriously because there are a ton of people with these bad experiences just like mine and I don”t know how a company this messed up can survive. I have been fighting with your customer service department for a year about an old account that should have been closed and paid in full a year ago when I switched to Vonage. Two months ago, right before I moved to CO, I received my first collection notice of that account not being paid. I paid it after much dispute just because I was not going to get anywhere with your staff who never admitted wrong doing on their end. I”m just suppose to know I owe that without ever receiving a bill for a year. Now that I am moved and my account was up to date, I have gone rounds with your customer service department because of how disorganized they are, rude, and completely unhelpful. I set up internet and Directv accounts 6/23/08. I paid a deposit of $106 for the directv account. I had my internet service interrupted 2 weeks later and was told I had to wait a week to hook it back up. I waited the one week for my disk to arrive and installed it again. 2 weeks later the same thing happened without any explanation as to why, so I waited my one week again to receive and install my disc. I then called up on 9/5/03 and asked to pay my final bill for Directv and have it disconnected. They told me I owed $73.35 for directv. I paid using my credit card so I would have proof and got a confirmation number for the transaction. Now they can”t find any amount paid and my bill which should have been paid in full 9/5/08 is still active 10/7/08 and I”m told I owe $251. I refused to pay anymore after they lost my first payment. I wanted to dispute my internet bill so I didn”t pay that amount of $77 because I don”t feel I got serviced properly. I got to use my internet a total of 4 weeks and I don”t feel that price reflects all the effort I went through to t ry to make up for them randomly turning it off. I have never received any discounts for any of the trouble I have gone through to stay in business with your company. Directv has credited me for mistakes made by your company for not receiving NFL Sunday ticket 3 weeks in a row after it showing that I should have been receiving the signal. So I was on the phone with Directv hours upon hours every sunday trying to sort through this mess while I should have been enjoying my family and football. Qwest has not reflected any of those credits that Directv has offered me, so that just proves why I chose to switch to Directv directly. I”m sorry for the long winded tale of what happened but I wanted your company to know from a long time customer what a mess your organization has become and that your being rated as number one in customer service is a down right lie that you are telling unsuspecting consumer that don”t know any better. I just want to know how you can say that after the dibackle I have been put through, and why it always comes down to money because that”s all that matters to you, clearly not servicing customers. I wrote you because no one in any of the departments (ie billing, customer service, repair, and the investigation department that is looking into where my payment went) would put me in touch with anyone that can do anything to rectify this situation, yet I still get cards in the mail from your company offering me 3 months free to come back. I feel like a prisoner stuck in this black hole of a mess and disappear that I would never go back to your company if it was the last company on earth, so you can just keep your cards asking for my business unless your willing to put your money where your mouth is. I have never had such a bad experience with any other company including government agencies, licensing agencies, or the irs, so I suggest you reevaluate your policies and plan to spend even more money on advertising to try to get new customers because news travels fast in this day and age and I intend to l et everyone I don”t know and especially the ones I do exactly what your company has put me through. And that has been going on for about 1 1/2 years now just because I wanted to disconnect my service. It speaks volume and I applaud anyone willing to take this corp. giant to court because the complaints for this company never ends.
CenturyLink Reviews & Complaints
I am making this complaint on behalf of everyone in the San Jaun Islands that are getting ” high speed ” internet through Century Link. I just returned to Orcas Island from the big city were I had High Speed 30 and I was paying $59.00 a month. Here my mother has been paying $ 52 .89 for 1.5 ” high Speed” internet, does this seem fair. On top of all that the internet crashes all the time sometimes for day”s at a time along with phone service. This has been going on for to long and something must be done as these large companies get away with to much and they clearly have no intention of making it right. I will be starting a petition on Orcas Island to see how many people are getting ripped off it will be posted at Ray”s Pharmacy bulletin board.
CenturyLink Reviews & Complaints
I am not a complainer but Century Link lied to me as I did read other responses. I wanted to get the address that I would have to mail my modem back to. I am a very honest person and I am also one that will stay with a company for a very long time. A company has to go out of business before I consider other options so please read on by clicking this. I been with Time Warner Cable which went to Comcast where Comcast charged twice the price yes Comcast is great but very expensive worse then Century Link. I been to Dish Network then to Brighthouse which I loved first until equipment and they used to have the worse Customer Service worse then anyone and not fast either for Internet. From Brighthouse I went to ATT where Carl told me to try Vonage, Clear, and bundled Direct TV with ATT and its going to expire thank goodness my 2 year conract Oct 24 so I am going back to Brighthouse. I wanted Century Link Bundle with Prism and they said yes and they keep sending me all information but when I tried to do it online Direct TV came up and I am telling you Direct TV makes Century Link horrible. If you can get Prism stay with Century Link I go to Brighthouse.
CenturyLink Reviews & Complaints
I am not a Qwest customer, even though Qwest has a monopoly for Internet, phone and TV at my apartment. Instead I have Verizon mobile broadband and read my Amazon Kindle instead of watching TV. Why?? Because of the incompetent customer service reps at Qwest. I thought it would be easy to call in and order internet and TV. I was wrong. First, they were confused because I already had a Directv account at my home in Dallas. It was difficult for them to comprehend that I did not want to transfer my service – I just wanted a second account here in Phoenix. Apparently their computer (or its operator) had problems setting up my account because I already had an account. They needed a credit card number. I gace them a number and a billing address, the same one that Directv already has on file. They called back to tell me it was declined. I asked them to read the nmber to me and they had dropped 2 digits but did not recognize that they had the incorrect number of digits for AMEX. I gave it to them again. It was declined. I suggested that they check the billing address…oops they had used the service address, not the billing address. On the 3rd time it went through and we scheduled installation for TV and internet. Next day I got vice messages and finally they got through to me while I was taking my mother to the doctor. I was informed that my credit card was declined once again ( with the implication that I was some sort of ###ed deadbeat). I gave up and told them to just cancel the whole thing since they obviously did not know how t enter a credit card and billing address. Who knows what more they would have messed up if they actually knew how to enter my credit card. In the meantime, I got multiple fraud alerts from AMEX – someone kept trying to charge my card and they didn”t know the correct billing address. I have been a Directv customer for over 10 years and have always received excellent service. I fail to understand why Directv would affiliate with an irresponsible, customer-unfriendly provider like Qwest. I sent a complaint to Directv and Qwest. Directv promptly answered, apologized, and referred my complaint to management. Apparently irate cstomers are common at Qwest and since they have a monopoly in this apartment building, they don”t really care about my complaint. I am really glad that I am only here in their monopoly building for a few months and would never again consider moving anywhere that Qwest has a monopoly.
CenturyLink Reviews & Complaints
I am seeking to terminate Account number [protected]. I have had at least four phone conversations, two or three online chats, sent email to CenturyTel personnel about closing this account and terminating CenturyTel being our long -distance carrier. Last week I was told there is no record of our having an account. Wednesday I tried Quick Pay and again no record of an account, but whenever I make a call from our phone line [protected]), I reach this CenturyTel number (800-860-1020). We want AT&T to be our long distance carrier as they serve where we live in California. We got the Century number years ago when we were traveling and before cell phones. We no longer use or need this number. We also have an 800 number that fed into CenturyTel (800/726-8847 ). They will not terminate our CenturyTel service and keep sending me back and forth to the same numbers and websites and each refers back to the other – it is a total runaround
CenturyLink Reviews & Complaints
I am so disappointed in this company. We are a military family that lived on Little Rock AFB, and our only option for phone and internet was this company. 7 months later, we had to move because the government told us. First, I was on hold for over 30 minutes. I realize many companies do this on purpose to deter cancellations in hopes that customers will get frustrated being on hold and give up. I am disappointed CenturyLink engages in that practice. When I finally spoke to an agent, what did said agent say after I told him why we had to cancel? “Oh well, it”s standard practice, everyone gets charged this.” I think it”s generally a terrible practice to charge a fee like this in the first place, but to charge military families this fee that are disconnecting because we HAVE to move is ridiculous and a poor business practice. Sure, it”s “only” $12.00, but we “only” have friends all across the country and you better believe I”ll be spreading the word to every single one to avoid Century Link if possible. Why would any member of the military want anything to do with a company that has a blatant disrespect for them and the job they are doing? So very disappointing. Here”s one family you can count on never doing business with again, CenturyLink. I hope it was worth your $12.
CenturyLink Reviews & Complaints
I am so disgusted with Qwest. A relative of mine has been an employee for decades, and worked their rear end off for the company. Not only was their 401k taken when Nachio felt like he deserved to steal everyone’s hard earned money, but the company itself doesn’t give a rats butt about the employees as well. The fact that thousands of people lost most of their retirement is a disgrace, the fact that Qwest paid for Nachio’s defense is an outrage, but Qwest seems to have forgotten about the people that lost that money! Not one thing has been done to help those employees! Just wait, next thing we know Qwest will take whatever retirement that is deserved to those employees. This company is such a rotten joke! The government hands out money to companies, what about the people that lost that money!?
CenturyLink Reviews & Complaints
I am so displeased with Century Link, This is by far the worse buissness I have ever dealt with in my life… I have had Century Link since June 2014 for my internet and it has been nothing but annoying the bills are always higher and higher which is frustrating. Now recently in March I added a phone line and missed 3 days of work in the month of March because the 800 – customer service does not know how to do their job and didn”t fully schedule technechians to come and set up my phone line. The third time my mother in law had to sit at my house for 4 hours and no one showed up I called so upset and let that lady know someone needs to come to my house now, this is ridiculous! Someone did by the name of Josh who is from Longmont CO. And was bad mouthing century link left and right which I agreed, but on your part that looks entirely bad for even your own team to speak bad about you. Come to find out Josh did not take care of anything the phone line was never even turned on we wnet back and forth to big lots and wal mart and Target to return phones 4 times because we thought it was the phone we were buying that was not working.. I then reached out to Paul who works for century Link, he finally fixed the issue and noted what had happened with people at century Link not doing their job! I received a bill in the mail stating our services would be 95.00 and my card was charged 280.00!!! I called on May 7.2018 and wasted 2 hours being transferred around because no one wanted to research and help me…Finally I found a Rick Larson who was so far good, even though I have yet to have a credit on my account.. He wrote thuro notes and stated Century Link charged me 150.00 for a new internet box!!! Rick apologized for my issues with Century Link all around This day on May 7.2018 I was also hung up on twice by 2 reps. I”m just really displeased and would like compensation for all of this as of August I will find a new service to go through. Being that I am a native and a office Manager to a well known dental office I speak to a lot of people in my community, and everyone I speak to about Century link they can not stand your service all around as well some of us do not have a choice to go elsewhere, someone I spoke to who is a dentist in town said to write this review and go to the better buisness bureau. My issue stems farther then just this complaint, I hope to see my money soon that you took from me because of your staff not knowing how to do their job and not caring about your customers! Jennifer Waller
CenturyLink Reviews & Complaints
I am so fed up with this business. I have been with y”all for years since it was gulftel but ever since that has been changed to CenturyLink it has been one big mess. Bills are never correct you spend hours on hours of useless time on chat or calling to no avail. The next bill you get is not correct again. I have never been so frustrated disorganized mess.
CenturyLink Reviews & Complaints
i am surpposed to have 20mg of internet but i get what centurylink wants to give me.NOT MUCH.i pay but don;t get what i want.HOW CanTHEY GET BUY WITH THAT? my name is ELEANOR SEWELL AND I AM TRIED OF TRYING TO GET RESOVED. SOMEONE MUST HOLD THEM ACCOUNTABLE FOR THEIR LACK OF BUSSINES.IF I GAVE THEM HALF OF THE BILL THEY WOULD CUT MY INTERNET OFF BUT THEY(CENTURYLINK) CUTS HALF OF MY INTERNET AND I HAVE TO LIKE. SHAME ON THEM. YOURS ELEANOR SEWELL.
CenturyLink Reviews & Complaints
I am very dissappointed with this company and I am unsure how they are still in business if they treat all of their customers the way they have treated us. We were with Embarq/Centurylink for a year for phone and internet service. We did not need cable because our apartment complex provided that for free. However, we then purchased a house last June and were going to go with another provider but called Embarq/Centurylink and they offered us a better deal to stay with them and get phone/internet and Dish Network for 87.90 plus taxes for 6 months plus 175 master card then it would go up to 127 plus taxes after 6 months. Then we got our first bill and I knew it would be more because of installation fees and so on but then a few months later I got a bill for like $200. I called and they proceeded to tell me that they are not sure who I talked to but the deal they told me about is impossible for them to give me and then said they could not come down to that price. Eventually they gave me another deal that was supposed to be for a year from that date and that never happened either. Our bill has never been even close to what they have promised us ever. It is always a different price every single month. We are on a budget like most Americans and when they promise that it is going to be a certain price, that is what it should be and should not change month to month. I understand a few dollars either way for taxes but not 104 1 month and 148 the next and so on. We can cancel Centurylink but we are in a contract with Dish for the remainder of the 2 year contract so basically we are stuck. We have to call on a monthly basis and they promise us a new price and then we get a bill a few months later and it’s different. Then when we call back they tell us that something went up because we only had that fo 9 months or for 3 months. They do not tell you all these things when you sign up. I have asked several times for a confirmation of sevices that we are receiving with exact prices, which we have never received. I am outraged that they conduct business this way and promise people a certain price and then later say that was impossible. We are currently looking for a new service provider for our internet and phone service because we can no longer continue doing business with people that are stealing from us!
CenturyLink Reviews & Complaints
I called 3 nights ago and the person who took my call was foreign I could not understand him and in the back ground kids crying people taking it was hard to hear him speak. I have had this happened before and now thinking about going back to Cox. Plus our computer have been so slow dont know what is going on with this. How can I speak to a american speaking person when I have trouble I am ederly and it is hard for me to understand.
CenturyLink Reviews & Complaints
I called a CenturyLink Rep. on 08/24/18 to upgrade my internet service. I needed the new modem shipped to my out of town address to receive it and later bring to the location where the CenturyLink service is currently being provided. I did not realized that the Rep. had turned off my internet service even thought I did not tell them to turn my service off because I”m living out of town and I need my internet service to help monitor my home. I called CenturyLink to have my internet service turned back on, but they told me that it couldn”t be turned back on because it was the weekend and the request had to go through another department that only operated during the week day. I”m truly disappointed in the way this turned out because I have deal with not internet service until I”m able to travel from out of town to install the new modem. The CenturyLink Rep. did not inform me that my internet service would be disrupted due to the upgrade. I had every reason to believe my current internet service would stay on until I installed the new modem.
CenturyLink Reviews & Complaints
I called Centurylink to request vacation service from Feb 24 to March 24 for my home phone and high speed internet. Technical service accomplished that (although did disconnect on the wrong date). Rep told me when I get back to call them to resume service. I called a day BEFORE returning but service was not on when I returned. I had to fight to get service restored on the day that was originally requested. My March 25 bill showed prorated subscriber line charges and prorated vacation number service from from Feb 25 to March 24, for a total amount TRIPLE my regular plan!! Bill has unauthorized charges for disconnection and “restoral”, switching of plan, prorated subscriber line charged, prorated modem, both Manual LATA, service order, remove line charges, remove vacation service, prorated modem, remove 768K/384K from Feb 25 to March 24. In addition, MY SERVICE WAS SHUT OFF FEB 23, WHILE I WAS STILL HOME! Very inconvenient time to have no access to phone or internet!! Centurylink website specifically mentions on FAQ that anyone can request Vacation service via online or call cust serv. You CANNOT do it via online. It took MULTIPLE LENGTHY HASSLES ON THE PHONE. FAQ states that Centurylink bills half of monthly access line rates plus taxes and normal surcharges. NO MENTION OR “RESTORAL FEES”! If credits are not immediately issued on my account for unauthorized “restoral of service” charges for recent vacation service, I will be filing a formal complaint with the FCC. Description of Vacation Service does not mention ONE WORD of “service restoral” charges!! “Just call us when you are coming home and we will turn it back on!” It is an encouraged service to SAVE MONEY!!! I was gone for a month and my bill for that month was over $90!! That is almost three times what the charges were supposed to be. I have saved chat transcripts about the “huge” savings that were to occur with both my “new” internet plan and upcoming vacation service. NONE OF THE PROMISES MADE – DOCUMENTED IN PRINT – HAVE HAPPENED SINCE THE FIRST BILL TWO MONTHS AGO. THIS IS THEFT AND I WILL FILE A FORMAL COMPLAINT AND DISPUTE THE CHARGES WITH MY CREDIT CARD COMPANY. NONE OF THESE CHARGES WERE AUTHORIZED OR MENTIONED TO ME IN THREE DIFFERENT CHAT TRANSCRIPTS OR ON THE DESCRIPTION OF VACATION SERVICE ON YOUR WEBSITE. HUNDREDS OF CUSTOMERS COMPLAIN ONLINE THAT ALL THEY DO IS FIGHT WITH CENTURYLINK TO GET WHAT THEY ARE PROMISED!! Why does Centurylink treat their loyal customers so terribly? You give the great rates to “new” customers to grow the company, and don”t give a darn about those of us what have stuck with you for decades. I have had to fight for every internet rate and phone plan reduction I have received. Over that last 10 years, none of the promises made to me were ever kept!! I have notes and documentation to prove all of that. Please credit my account immediately for unauthorized charges and restore the discounts that I was promised on my “new” internet plan. I rec”d a “loyalty discount” for the first month only. Now, in addition to the OUTRAGEOUS vacation service “restoral” charges, my plan rates are higher than when the new loyalty discounts started! I am a customer of over 40 years and consistently get treated like a college student who never pays the bill. It”s disgraceful. I will file a formal complaint, even if takes me a full day to assemble all the facts and copies of every chat transcript. This is fraud and theft. Charges must be disclosed in advance!! I would NEVER have done the Vacation Service -(which did not even get turned off OR on as requested!!) had I been informed of these outrageous “restoral” fees. Theft – pure and simple. This is the thanks I get for never missing a payment for over 40 years!
CenturyLink Reviews & Complaints
I called CenturyLink to tell them we were moving around the first of the year. Turns out we weren”t able to move after everything was set, so we ended up staying at our apartment. Our mail was messed up for quite a while, so we weren”t receiving our mail. I was making payments to CenturyLink according to what my old payments were during this time on the old account number. I made hours of phone calls to CenturyLink to simply have the money paid credit the first account. My called were passed all over with every phone call, I spend at least 2-3 hours with every phone call. Nothing was ever accomplished but pure frustration on my part. I”ve repeated the story to everyone at CenturyLink. Please see all the notes!!! I spoke to Jose in Escalation. My husband heard the conversation, I was in tears d/t the treatment I received. My husband was very angry Jose treated me this way as well. I called back to this other escalation person who told me I would not be charged to leave and I could change providers. He told me I wouldn”t be charged more than eighty some dollars each month. I had him go thru the billing and what I would owe and he said it would be about $12. My bill I received today was $513.51( I”m charged even after I left!!!). I”m about ready to talk to the TV station about this and how I”ve been treated. If someone can”t help me, I will blow your game open. I don”t think people should be treated like this.
CenturyLink Reviews & Complaints
I called CenturyLink today to cancel my internet service and to have my business phone converted to residential. My account number is [protected]. I was told that I will be charged a $200. early termination fee. I have never signed a contract, nor was I ever aware that one existed. When I asked for a copy they told me the contract was verbal. I asked for a voice recording of that verbal contract. That does not exist either. I was also told that I could not convert to a residential service until some time between August 10th and September 9th. I can understand the reasoning for that, but I do not agree to the $200. termination fee. I would like that fee reversed since I am keeping the phone service. I had no choice but to cancel the internet service due to the fact that it is a totally substandard service.
CenturyLink Reviews & Complaints
I called CenturyLink today to set up dry loop 1.5 mbps DSL service. The price of this service on their website is $39.99 per month. The customer service rep tried said she was searching for the “best deal” and tried to sell it to me for $49.99. Naturally I asked why it wasn’t the same price as online. She put me on hold and said she found a “special” and the price would be the advertised $39.99 per month. At this point she has looked twice for the “best deal”- interesting. We do the credit check that requires me SSN, which I am not fond of giving out. Everything checks out, no deposit required. We proceed with ordering, she tries to sell me router- No thank, I have one. The modem though, that was too much. To ship the modem to my house will be $14.99, I responded I was not interested in the modem either then. Put on hold again, ok shipping is free. But there is a $4.99 fee for the modem, PER MONTH! Modems cost around $50, over the life of the product I would pay for it many times over. At this point I decided I needed to shop around a bit for service. The attempt, in my opinion, to up-sale the price of the service, then exorbitant shipping rates, and over priced rate for the modem just seems dishonest to me. It makes me wonder if companies understand it’s a privileged to have customers, not a right.
CenturyLink Reviews & Complaints
I called centurylink, talked to the MOST rude service rep. After getting her to be quite so I could talk to her, I explained that I have been a customer for many years and have NEVER been late paying my bill always paid in full. So why is my bill doubling ? She finally stated I don”t deserve any promotions for loyalty. And further more GET A DIFFERENT COMPANY TO DO BUSINESS WITH. I got mad and said cancel me, she said for the month remaining she would charge me a $ 1000.00 WHATS WITH THIS COMPANY ?? Please BE CAREFUL DOING BUSINESS WITH THIS COMPANY
CenturyLink Reviews & Complaints
I called Centurylink’s customer service number on Wednesday, August 11, to report a problem with my phone line. After a 20+ minute hold, I explained my difficulty. I was then transferred to someone else in another department. After explaining my difficulty again, I was transferred to a third individual. After explaining my difficulty AGAIN, I was put on hold. Moments later, the call was disconnected. I called back. After another 15+ minute wait, I explained my difficulty to another “customer service” rep, who assured me that a Centurylink repairman would be at my house the next day between 8am and noon. I re-scheduled all my morning appointments in order to be able to meet the service tech. At 2:30 pm, I called customer service. After another long wait, the “customer service” rep told me that it would be Friday between 8am and noon. Again, I re-scheduled all my appointments and spent the day waiting. By 5:30, it was apparent no one was coming to fix my phone. Since it was the weekend, I would have to wait until Monday. I called back this morning and found a very nice young lady who was very helpful and sounded understanding. She actually spoke with her supervisor and called me back, assuring me that someone would be out today. I received a call from our regional repair offices, who told me that they were following up and would call me right back. That was this morning. It is now nearly 4 pm and I have yet to get a call. I am convinced that Centurylink could not care less about their customers. They know that we have no choice but to use them because they have a monopoly in our town. This is not the first time I have had problems with Centurylink. Their DSL service is slow and unreliable and calls to get it fixed are totally ignored. They have THE WORST customer service of any company I have ever written a monthly check to.
CenturyLink Reviews & Complaints
I called Centurylink’s customer service number on Wednesday, August 11, to report a problem with my phone line. After a 20+ minute hold, I explained my difficulty. I was then transferred to someone else in another department. After explaining my difficulty again, I was transferred to a third individual. After explaining my difficulty AGAIN, I was put on hold. Moments later, the call was disconnected. I called back. After another 15+ minute wait, I explained my difficulty to another “customer service” rep, who assured me that a Centurylink repairman would be at my house the next day between 8am and noon. I re-scheduled all my morning appointments in order to be able to meet the service tech. At 2:30 pm, I called customer service. After another long wait, the “customer service” rep told me that it would be Friday between 8am and noon. Again, I re-scheduled all my appointments and spent the day waiting. By 5:30, it was apparent no one was coming to fix my phone. Since it was the weekend, I would have to wait until Monday. I called back this morning and found a very nice young lady who was very helpful and sounded understanding. She actually spoke with her supervisor and called me back, assuring me that someone would be out today. I received a call from our regional repair offices, who told me that they were following up and would call me right back. That was this morning. It is now nearly 4 pm and I have yet to get a call. I am convinced that Centurylink could not care less about their customers. They know that we have no choice but to use them because they have a monopoly in our town. This is not the first time I have had problems with Centurylink. Their DSL service is slow and unreliable and calls to get it fixed are totally ignored. They have THE WORST customer service of any company I have ever written a monthly check to.
CenturyLink Reviews & Complaints
I called in and spoke with someone about getting my internet turned back on and they told me to pay the total amount of 218 and they would have my service turned back on within 24 hours. So here it is 4 days later and it wasn’t back on. So i called in and spoke with Mike (ab82865) n he told me that my account has been closed in I told him that isn’t what the representative had told me. So he had a nasty attitude and said it’s nothing we can do from u. He said”Either you pay another 100 dollar deposit or thanks for clearing your bill and laughed” so I asked him could I speak to a supervisor and Mike said ” he just going to tell you the same thing and all the supervisors are to busy. He was very very disrespectful and very unprofessional when it comes to dealing with people. Then I kept asking for a supervisor which he eventually gets on the phone after having me on hold. Which was Micheal Smith(ab4305) and he was also unprofessional. Instead of trying to come up with a solution he just said pay another 100 dollars or it’s nothing he could do.. And that isn’t the way to keep customers and customers are what makes century Link…
CenturyLink Reviews & Complaints
I called off work today because of scheduled appointment to have my wifi tech to come out and see why most of the time it is not working . My appointment was setup fill or 8am – 12pm noone showed up nor did anyone call me, I did online chat and was told he was on his way 1230 pm and still noone I called centurylink around 1pm and was told someone would be there i told them i had to leave for awhile and would be back before 4pm they said the tech would call me back within 15 minutes again no call was made to me so 4pm I called again was finally told that my tech was sick and left work in early morning to go home. this made me really upset because i was lied to all day being told he was on his was then told he would be there today I asked to speak with supervisor and she was no help told me I would need to reschedule i had to explain I could not call off work to get this internet matter fixed. I also told her it is so wrong how customers are treated noone cares i lost a days pay waited around my house day and was lied to from your employees. I also asked her what would happen if i was late paying my bill she wouldnt answer so I answered it for her I told her my wifi would be shut off which is exactly what would happen. right now my wifi is working but tomorrow who knows it is so in and out. when i transferred the service into my name why did i not get new equipment? I feel I should of got a new box so if someone comes to work on my service I can not be here so why cant they check it outside and if that isnt the problem then leave me a new wifi box i can be reached at [protected]@yahoo.com thank you
CenturyLink Reviews & Complaints
I called on June 18, 2019, to cancel one of our two landlines. We didn’t use it anymore. The person that I spoke with stated that I could cancel and verified the number to cancel. She then stated that we could get a lifetime monthly rate of $75.00 per month. I verified that we would still receive 10mg internet and that we would have unlimited service with no data caps or slow downs. We had recently switched to Hulu live. I was told everything would remain as is, just the monthly rate would change. Two weeks ago, our wifi was very slow. I had been told there was a fiber optic cable accidently cut. So, I assumed that it would be a little while for the inconvenience and then it would be back up. I attempted to call then several times, but the hold time was too long. I finally got through, and was told that they accidently took our 10 mg and cancelled it and took us down to 3 mg. I asked for it to be reinstated and they said it was not available to me anymore. I spoke with 5 different people in the internet dept and customer service. All said the same thing. 10 mg is not available to me anymore. They did state that I could purchase another line for $50/month and get another 3 mg. One person even told me that I called and asked for this reduction in mg, all while paying the same rate. I work from home and now am unable to log into my software. They apologized but could not help me further. I live very rural and I have no other option for internet service.
CenturyLink Reviews & Complaints
I called the Arizona Call Center and spoke with a representative named Francisco. I asked if there were any packages available for students because I knew Spectrum does offer them. He said “Well, it seems like you”re looking for a handout and maybe you should just go with Spectrum.” Honestly, I was HIGHLY offended! Francisco never offered me one package!!! He never even asked for my address or even my name. He pushed me right out the door to the competition. Francisco”s customer service skills were the poorest I”ve experienced ever. I actually considered CenturyLink a reliable company until today”s call. Please, remove Francisco from the call center and properly train him on how to WIN a customer not send them to the competitor.
CenturyLink Reviews & Complaints
I called the customer service number 800-244-1111 to ask a simple question about my service. I was on the phone 45 minute and talked to 3 people and was then hung up on. No-one knew the answer to my question and one representative told me there were no services connected to my account.That”s nuts! I am using the services and I am getting billed for them each month. Centurylink customer service is horrible. Representatives are rude, uniformed and inaccurate compared to other companies with similar services Centurylink is the only provider in my area. This would not happen with free enterprise. So much for regulation! It took me 4 months just to get I”m internet connected. they kept messing up the installation! I then had to make reversal phone calls because there were billing problems! This company is terribly incompetent! How are they allowed to stay in business? Everywhere I look they have terrible reviews!
CenturyLink Reviews & Complaints
I called them about my bill, it was higher then normal after I called about somthing. The girl told me I was due an up grade on my dsl at no extra cost to me.I said, sure. Then the the Sept.2011 bill is 22.00 higher. I called and they said I had agreed to a more expensive package and also a 1 yr. contract. I never agreed to that or was ever told about it. I called and talked to a supervisior and she said I couldnt go back to my old package because they no longer had it.I asked if the calls were recorded and she said yes. I ask thaat the 2 calls I had made be reviewed and prove to me that I agreeded, she said that the reps. Had made notes and I told her I was scammed and she said, Im sorry you feel that way. Now I cant even change to another company for home phone and dsl because I will have to pay that contract. I don’t know how to start a class action suit but this company needs to be looked at about their deceptive practices.
CenturyLink Reviews & Complaints
I called to cancel my service (I was moving, not to mention I had to call their tech support on average 2X a month due to extremely slow (10 min to load a page) internet or no service), and the first time, it seemed to be smooth sailing (aside from it taking 38 minutes to do the call). A few weeks passed, and I noticed on my bank statement that I was charged for another month. I called them back. After being on hold for 26 minutes (their average is 15-17 minute hold) I finally hung up as I needed to answer another call. Next time I tried, I was again on hold- this time only 7 minutes (They must have broken a company record!) and the operator said I was due to get my money back. I asked if I could get that information sent to me as a confirmation via email and she transferred me. Again on hold (I think 3 minutes), again had to go through the hoops of ‘name, account #, service provided, last four of social, address’. This lady said I was justly charged and that I would not be getting money back, but my service had been cancelled. I again asked if I could get a confirmation email. She put me on hold. Next person said I should be getting about 2/3 of my money back. I AGAIN asked for a confirmation email, to which he stated the company does not provide those. I think it may be wise for customers to record their conversations with CenturyLink. As for me, I will not be doing business again.
CenturyLink Reviews & Complaints
I called to have a land line reconnected that my father had disconnected some time ago. I told the person on the phone it was going to be used for only medical alert calling 911 if my mother has a medical issue. They gave me a date about 10 days out which was for today Aug 9th 2019. They never showed up. My sister called Century Link and after a 35min call she was told it was PARTIALLY DONE! There is dial tone on the phone but you can”t call out! This is totally unacceptable! Century Link was told it was for a medical alert and then they do a partial connect???? Plus they never said anything or called my mom!!! I want someone to fix this immediately !! This is not something that can wait any longer!
CenturyLink Reviews & Complaints
I called today to discuss the charges on my bill. I was being charged $10.00/month for the modem. I spoke with a representative 07/14/18 and was advised to call the billing department to have my bill adjusted as the modem was returned and in the warehouse. I called today 7/19/18 and encountered a representative named Kelly located in a call center. She did not verify my account and did not open my account to see any notes from the past representatives I have spoke with. I advised of my issue and was asked why I was calling now in July when my services were changed in April. She also stated I’d still have to pay for the modem as there is no proof of it being sent back. I advised I sent it back in April when the services were switched, that my modem I had previously paid for works with the speed. She questioned how much I paid for the modem (which had nothing to do with the call), but I told her I paid $80.00. She said that that was incorrect as the modems are $120.00. I advised it was a few years ago, the prices may have changed since then. She said no and pretty much called me a liar and stated I’d still have to pay the $10.00 per month. I asked for a manager, she said hold on and transferred me to the automation. I went through the automated system again and spoke with Melissa. If not for Melissa I would’ve disconnected my services. I am thankful for a wonderful experience with her. As for Kelly I’d suggest training in customer service.
CenturyLink Reviews & Complaints
I called today, 9/16/17 and spoke with Kaylee to ask as to what option I would have to discontinue or cancel my service due to having to move out of my apartment on the 13th of this month. I signed up for a year contract which isn’t due until March of 2018. I understand the termination fee and was asked if there was any option about financial hardship to possibly waive the fee. This is the reason I was going to move out of my place anyway. She comes to tell me that my ETF would be 179.70 PLUS the final bill. It’s ridiculous how they can scam people like that. I asked for a copy of the contract letter I agreed with and has not yet come in my inbox. She’s saying that the ETF would range from 25-200.00. When asked how she determined what my ETF cost would- I was just flat out told that it’s just is. I have 6 months still of my contract and $179.70 seems a bit too high! Century Link is the worst!
CenturyLink Reviews & Complaints
I called up there about a week ago and I was trying to discontinue my services with you guys and I got denied because you let my aunt call and say she was me. Before that I called to switch addresses, twice, and you guys were in the process of moving out to my new residence and you guys let my aunt call up there AGAIN and turn it back on. You won’t even let me call up, the persons name the account is in, and get it discontinued.
CenturyLink Reviews & Complaints
I canceled service in Oct 2013. I sent the leased DSL modem back with prepaid shipping label. I just happened to check credit report this morning, 4/7/2015, and it showed a derogatory mark which tanked my credit score. Turns out it”s from Centurylink”s modem, which they claim they didn”t receive. It”s been 1.5 years and I no longer have the shipping label or tracking number, so there”s nothing I can provide to prove my case. Centurylink didn”t send me a bill, they didn”t attempt to contact me, they didn”t even put it in delinquent status — my credit report from Oct 2014 is clean. The first I learned CL thinks I owe money was when I checked my report this morning. I”ve spent hours on the phone this morning with CL, getting shuffled around by people who think I need to talk with tech support, to people who say there is no collections dept, to people who say they are the collections dept, just trying to settle this. All I want is to settle the account and get it off my credit report.
CenturyLink Reviews & Complaints
I cancelled my CenturyLink account over two months ago and they have been charging my credit card. They will not refund my money and keep disconnecting me once six times in one hour. Totally worthless when it comes to customer support. Then they blame me and basically call me a liar. It”s another big corporation that seems to transfer you around and around until you give up out of pure fustraition.
CenturyLink Reviews & Complaints
I cancelled my service to both companies effective april 20, 2018, and received conformation from both with century link quoting a refund of $32.00 plus… At the end of april, I received a refund check of $1.73 and dish tv service ending april 30, 2018… Dish tv billed a month ahead on my march 31, 2018 billing, which was paid… Therefore, I feel as did the century link representative earlier that I should be paid for the period april 20 through april 30, a period of ten days… I’ve sent numerous emails to both companies without a resolution!!! It isn’t a large amount, but I feel companies should not take advantage of long term customers leaving their systems, because of an out of state move… Raymond w kojola 6760 old stagecoach rd Frazeysburg. Ohio 43822 Formerly 2423 sw grace ave Arcadia, florida 34266
CenturyLink Reviews & Complaints
I couldn’t pay my December bill on time, so on the 26th of December Centurylink called and I answered. I told the man I could pay on the 29th of December and he said well i will extend it to the #rd of January. I said thanks. On January 3 i went online to pay my bill and it said I had a $0 balance. So I did a live chat and asked the man why I had a $0 balance and he said a payment was made there was nothing more I needed to do and again I asked if he was sure and he said yes. I thought (like most would)that a lil Christmas miracle had happened and that they had zeroed out my balance, maybe as a way to say thanks for being a loyal customer(especially since they only offer deals to new customers and the current ones just get screwed). A week later my bill is back and I am getting shut off notices. I call and they said that I arranged a post dated check(which I wouldn’t have done because I dont’ use that account anymore because it never has money in it). They pretty much accused me of lying, got smart with me and when I asked for a supervisor they gave to someone who was not a supervisor but didn’t tell me until after I had wasted my time telling her my story. In order for me to get back the 2 overdraft fees THEY caused I have to contact my bank and then they will give me a credit. I don’t want a credit I want MY money back in MY account that I didn’t authorize. When I asked for a copy of the information stating i had gave them my account information on December 23 authorizing a post dated check they claim they are not allowed to do that or to give me the name of the person I supposedly talked to. I only spoke to 1 person and I never gave him my checking information. Centurylink is crooked and I am urging all to stay away from them. I am contacting my local news and newspaper to see if they will do a story on these crooked people.
CenturyLink Reviews & Complaints
I currently receive phone and DSL services with Centurylink/Embarq. I”ve never had any issues with phone/internet services until recently. Due to an early Friday morning thunderstorm my Internet service went out. Tech support was notified that same day regarding this matter and scheduled for a repair tech to come to my house on Tuesday between 1-5pm. I called them on that day to find out the status of when the repair tech would be arriving. After being on hold for 40 minutes, I finally spoke to a representative who couldn”t help me. She stated that “there is no way for me to get in contact with your local tech due to our system.” She transferred me to another department and I was placed on hold for 50 minutes. I gave up and called later with the same results. The repair technician never showed up that entire day. I called support that same evening to find out why no one showed up to my residence and got no help from that representative. He transferred me and during the process I was hung up on as well as being on hold for a hour and half. I finally spoke to another tech who said that he would put in another work order, since there wasn”t an order put in from the begin with. This is not true because I have a voice mail message reminding me of my Tuesday appointment and the other reps confirmed that appointment was scheduled for Tuesday. He put me on hold for 40 minutes and I was again disconnected. Due to the stress, I called again the next morning on Wednesday around 5am and the tech put in a new work order for that day. This inconvenienced me because I had to take off work early for something that was supposed to be repaired the day before on my scheduled day off. That afternoon, I called again due to my mistrust of this company to ensure that my appointment was scheduled. I immediately requested for a supervisor and had to wait 30 minutes. The supervisor placed me on hold for 25-30 minutes and got intact with the actual repair tech. The supervisor assured me that they would be out this afternoon “after the repair tech”s lunch break.” The repair technician showed up and replaced my modem, which was the cause of my internet disconnection. When asked why no one showed up on my scheduled date Tuesday, he stated that they were very busy and behind due to all repairs. I believe that response was very unacceptable. I understand that they”re busy and behind, but there is no excuse to have me waiting all day for no one to show up. If repair was unable to come that day, then they should”ve notified me. I”m very frustrated with this terrible and incompetent company. Due to this experience I will be dropping all services from them once I establish new internet service elsewhere. This mistreatment of customers must stop. I have never seen unacceptable service like this in my life. It”s completely indescribable.
CenturyLink Reviews & Complaints
I disconnected my service due to moving and was told it was my last and final bill. I then received a bill for $13.29 which was a $12.00 disconnect fee and $1.29 in taxes and fees on top of that. This is unscrupulous to charge a “final fee” for doing…nothing! I contact customer service asking for a waiver and they refused stating this is charged to everyone. Well this is why many people refuse to deal with such companies and be charged silly fees that just alienate the already shrinking customer base.
CenturyLink Reviews & Complaints
I do not pay for long distance service from Centurylink. I only have local calls only. Last fall a long distance call came in on my bill. I called to complain because NO long distance call are ever made using CenturyLink from my home. I have 2 other methods of doing that. The man removed the charge. I removed the auto-pay feature so I would watch my bill more carefully. Months pass and things are fine. I reinstall the auto pay feature. Coincidence or not the second month there is another long distance call on my bill. I Googled the number. It belongs to DirecTv. I do use DirecTv but I always call them using their toll-free number. Even if I did call them long distance I wouldn”t use CenturyLink. I have only had CenturyLink 9 months and it has been one thing after another with them. I asked the lady when my contract was up. She told me I didn”t have a contract. She said she would place my long distance call complaint up for investigation. I hung up, made a couple of calls to arrange alternate service and called back to cancel my CenturyLink service. Now they tell me I do have a contract and it will cost $99 to break it. The contract is up July 1st. Even if I have to use 2 cans and some string I will cancel these guys on that day. I have again removed them from auto-pay. I”ll wager there are no more overcharges.
CenturyLink Reviews & Complaints
I don”t know where to start. Since June it has been a never ending list of things that have gone wrong. We moved into a new house in June. We had you guys come out and install the fiber optic cable and was then cancelled on 3 times by centurylink while trying to get the rest of the process complete. We didnt get internet until July. And we just barley got our fiber optic cable buried a little but ago… when it was suppose to be done in August. I have tried to bundle my bill with direct tv 3 times. I was just told to call back tomorrow because for some reason it wouldn”t let you guys bundle them. But the other 2 times I tired I was told they were bundled and also set up for automatic withdrawal. A couple months go by and I get a huge bill from direct tv and that”s when I found out my accounts were not bundled and not set up for auto pay.. so I had to pay a good chunk of money to get my services turned back on. When my direct tv was shut off I called them to get it back on and they directed me back to centurylink and then centurylink said direct tv had to turn it back on and this went back and forth until finally I was connected to someone who I thought was fixing it.. They did get it back on. Then 2 days later it was shut off again for no reason. When I call in I”m always transferred at least 2 times to someone that can “better help me.” Every time I call in I give my account number and they can never find me, so ypu guys gave me a new account number and of course, i call in and you guys cant pull up my accouny. I have always been very nice with everyone I have spoken with because I don”t think it”s fair to take it out on whoever happens to answer the phone but I can”t take it anymore. Im really really dissapointed with the communcation and your overall system. It”s awful. I feel like I have gone through all this crap and no one cares. I have always paid my bills, I know a couple may have been late but I always pay. I have been told I would receive discounts and I have never gotten any… though I don”t care for them. I just want one bill from centurylink with direct tv bundled on, that”s all.
CenturyLink Reviews & Complaints
I entered a contract with global crossing for toll free service. The rates where for under 0.02 per minute. Somehow 25% of my bill went to a default rate of $.05 & $.10, which obviously increased my costs. Global crossing would do nothing about it. I’ve told them to cancel my contract, but I still get monthly reoccurring fees. Gx has inhouse lawyers, so they fight anything. They are a bunch of liars. Also, my new carrier has less than 1% of the same traffic going to a default rate.
CenturyLink Reviews & Complaints
I filled out the online form on 6-12-17, as instructed, for the $150 pre-paid VISA card I was supposed to receive as part of my new service bundle. Received a notification email that my card had shipped on 7-25-17 and to allow 7-10 business days. On 8-11-17 I contacted through their chat and was told I needed to call. Called on 8-15-17 and spent more than 30 minutes on the phone to learn that the card had not actually been mailed. They said they would mail another. Today, 8-31-17, I contacted again through chat and was told that my report of not receiving the card had been “escalated, ” that the escalation usually takes no more than 7-10 business days, but the escalation had not been completed. I was told to “allow a few more days and contact us on Monday” (today is Thursday, and Monday is a holiday). I pointed out Monday is a holiday and she said to call Tuesday. I asked if this program was a scam, because this process is feeling very much like a scam.
CenturyLink Reviews & Complaints
I first joined CenturyLink with this bundle in 2016, amazing I”m writing a complaint in 2018! I disconnected services prior to the end date, paid the fees and returned equipment promptly. A year goes by and I”m notified by a credit collections agency notifying me of my delinquent account. Concerned about perhaps forgotten something I jumped into action eager to resolve any outstanding issues. it was a hassle but I was able to get it figured out and all accounts were in good standing. August 2018, I recieve another bill from Direct TV stating I had a balance still. I called and the lady after not being able to read multiple comments made on my account came to the understanding that I had an outstanding balance of $12, yes $12. So, completely aggravated I paid the amount to never worry about this again. April 2018, I recieve a letter in the mail stating my account is delinquent of $320.46. For the last 3 hours I have been transferred over a dozen times and hung up on twice. This has got to be the worst customer service I have ever experienced through any company, period! 2 and a half hours into my terrible experience the one understandable and kind CenturyLink worker informed me it was because Direct TV is claiming I have an outstanding balance and she would give me both account numbers now to ensure the correct information for the now transfer to direct TV. 5 minutes into that transfer the lady explains it”s the old direct TV and they do not have access to these accounts dating a year back and further. So, you guessed it she gave me a new number to be transferred to. 30 minutes into talking to a sincere gentleman he transferred me to “billing” to have them send an email to CenturyLink explaining the account balance was 0 and in good standing. while restating my entire issues to the billing department she then tells me she cannot contact CenturyLink nor can she do any other thing than simply send me my final bill in 3 to 5 business days. My direct TV account is [protected] and CenturyLink is 515H891000. I am completely dissatisfied and upset at the terrible customer service your company has and is currently providing me with. I”d appreciate if someone can reach out to me and resolve this situation as to it seems far out of my control.
CenturyLink Reviews & Complaints
I had a bundled internet service and tv service with Century Link. I called to move my service effective 6/1/18. They initiated service at my new address, how ever it was only TV as they did not provide internet at my new address. However they failed to disconnect my service at the address I vacated. I kept getting crazy bills, but work was hectic to I paid them. Finally I realized how much I was paying for tv service I called them. After hours upon hour on the phone they saw the problem, admitted they failed to disconnect my former service. I was informed I had to pay the entire amount due and call them back in a couple of days. I called them back in a couple of weeks. They said there was no record of my canceling my service at my former address (really, I would call to set it up at my new address and forget to turn it off at the old address??). They sent me a check for $31.00 I figured I was owed closer to $1, 00.00 Then I get an email about my delinquent account with AT&T for direct TV. Somehow they transferred my account to them. If there activity is not illegal it should be.
CenturyLink Reviews & Complaints
I had a DSL internet & phone bundle with Qwest from Nov 2006 – Apr 2008. I switched over to another Internet provider(Charter Cable) in mid-April 2008 and also switched over to Vonage, the VOIP based phone service. They have the number portability service where they can transfer your existing phone number to their service. To do this, they(Vonage) directly do the switch and let me know once the switch is complete. My switch was complete by April 15 2008. Then I called Qwest to cancel my phone AND DSL internet service. The customer service rep confirmed all of this and told me I”ll receive a prepaid box for sending Qwest back the DSL modem I had rented from them and I”ll get a “final bill” within 2-4 weeks. The prepaid box for the modem arrived, I duly shipped the modem back and I thought the matter was closed. Imagine my surprise, when I start receiving bills for a COMPLETELY NEW phone number with fresh monthly charges(for Broadband, Long Distance etc). I called Qwest that there has been some mistake and that I never had this NEW account. I told them about the cancellation, the mail-back of the modem etc. with details about my old account. The rep confirmed the receipt of my DSL modem and said that she”ll make sure that there”s a back office request put in to cancel this new account and that I”ll receive a “final bill” for this new account. I even paid some outstanding charges(which I never understood; My bills were autopaid from my bank account; I had paid my bills in FULL for April AND May; I disconnected service Apr-15; yet I never received a final bill with a credit for the months of May and half of April). But the bills kept coming(with increasing amounts) for the new phantom account. The funnier thing is that these are all disconnect notices threatening to disconnect service yet Qwest never seems to disconnect, but only hit me with a larger bill for an account I never had. I kept calling about Qwest twice a month(never could get the same customer service rep, always had to repeat my story); they”ll say that there”s been a mistake and will promise that it will be sorted out very soon. I got tired of calling them with absolutely no response other than a bill. Now it is Nov 2008, 6 months since I first disconnected from Qwest. I”ve gotten tired of calling Qwest and am at a loss as to what to do. I”m not sure if I want to sue them for the $300 or so for the they”re hitting me with an account I never had, as well as the $100 or so they owe me. Any advice for me? Qwest doesn”t seem bothered by my calls so I”m not sure about my course of action here. I have excellent credit and don”t want it ruined by an unscrupulous company reported fraudulent charges. Any advice appreciated. Thanks for your time & patience.
CenturyLink Reviews & Complaints
I had been having problems with my Centurylink internet for some time. It was randomly dropping and technicians had been unable to diagnose the issue. The problem was finally identified by a technician that my DSL rates were too fast for the line I was on. I was on a 10 MB/s plan, but he determined the line could only handle around 5 mb/s. So he reduces my speed and tells me to call Centurylink to make sure I was only being charged for the 5 mb/s plan since that was the max speed I could receive. I called Centurylink, I believe it was in late October or early November, and the customer service rep said he reduced my plan. He never once mentioned anything about a new contract. When I went to pay my bill later that next month, I noticed that it was now for an amount that was quite a bit higher than it had been when I had the 10 mb/s plan. When I ran through the charges, I was now being charged for unlimited long distance, call waiting, call forwarding, and a whole slate of calling services. I need to mention that prior to this I had the most basic phone service for local calls only, as most of our calling was done on our cell phones. I didn”t even have a long distance plan on my phone prior to this change. In addition, my internet plan had not been reduced to 5 mb/s as was agreed, but to 3 mb/s. I called Centurylink later that day, I believe at this time it was late November or early December, to discuss this issue. The customer service rep said everything could be fixed as I wanted it but I would have to go under a new contract. I had been a Centurylink customer for quite some time and wasn”t sure if I was even under contract for anything anymore so I asked him if I was currently under contract. He said no, which I made sure to clarify. I told him at that time since I was not under contract and didn”t use my home phone to not make any changes to my account, as I would like to shop around. He said that was fine and we disconnected. I found a deal later that day from Mediacom for cable internet. They were able to provide internet at a much faster speed for approximately 1/4 of the cost that I was currently paying. Obviously, that was a no-brainer. As I was under the belief that I was not under contract with Centurylink any longer, I had Mediacom install cable internet in my house. After the new cable internet was up and running in early December, I called Centurylink to completely terminate my service. The customer service rep checked to make sure there wasn”t any better deals that Centurylink could provide, but as their best deal was still twice what I was now paying with Mediacom, I declined any offers. I told him that I couldn”t turn down that type of savings and he told me he completely understood. I received a confirmation number and considered the matter closed. Next month I received a letter from Centurylink that I didn”t pay much attention to because I was still under the impression that I had no service with them any longer. When the next month I received another letter I opened it to see that I had outstanding charges of over 200 dollars. I was floored. I called Centurylink later that day and spoke to a customer service rep and explained the situation. She said that not only was I being charged with a contract cancellation fee but that my phone service had never been disconnected. Naturally I was a little upset to hear about all this. She said that she would not be able to handle anything like this over the phone but would have to forward on my information to the conflict resolution department. She took my phone number and told me they would be contacting me soon. I don”t know what the definition of soon is to them, but I still have not received a phone call from any conflict resolution department. Instead, what I have received just today is a notice from a collection agency that apparently contracts with Centurylink stating that I am delinquent with my account. This is beyond frustrating. I have been a Centurylink customer since Centurytel bought out my local phone service approximately 13 years ago. I have never missed a payment, and for the most part have always been a satisfied customer. I feel as if I have paid my dues as a decent customer and have earned the right to save money with another service if that option arises. I also feel as if I had settled all issues on my end. If I am told I am not under contract, then I believe that should be able to operate under that impression. In addition, if I am told that my service has been disconnected, then I also believe that I should be confident that this is the case. If I felt that I owed the money, then I would have paid it. Unfortunately, now that they”ve sent this issue to collections, I fear that I am going to be fighting an uphill battle as I will be shuffled between two different agencies. This whole situation is ridiculous.
CenturyLink Reviews & Complaints
I had embarq when I signed up 3 years ago. I had only local service. I only wanted it for emergency purposes as I have a cell. We were never ABLE to place long distance call, it would not let us. I have not changed this but now with centurylink I have an outrageous bill for long distant calls to a # that is not 20 miles away (same town as my “local”service provider but they charged long distant prices)! I do not know how they were able to change my plan without my knowledge. I will be looking into another provider TODAY!
CenturyLink Reviews & Complaints
I had internet and telephone services through CenturyLink. Account number [protected]. I cancelled all of those services by calling a CenturyLink agent on May 17, 2019. The agent told me the earliest she could cancel my internet service would be on May 21st. She also told me that I would still be able to access my e-mail, but would not be able to respond to e-mails via CenturyLink. On May 22nd, I tried to access my e-mail, could not, and was told via chat that because my service was terminated I would not be able to access my old e-mail. I was told that if I had arranged that before the termination, I would have been able to – which is what I had asked the agent for when I was cancelling. Next I received a bill from CenturyLink showing charges for Internet and Home phone and wireless services from May 19 – June 18th (services I had cancelled on May 17). I called CenturyLink and spoke with an agent named Matt. He told me he could see that my services were terminated and told me that autopay (they deducted the money from my checking account automatically each month without any further action on my part) was automatically terminated as well. I was thoroughly irritated when I checked my bank account on line on 6/8 to find CenturyLink had deducted $180.85 from my checking account to pay for services I had not and would not be receiving. I had a chat with Alba on 6/8 who told me CenturyLink would issue a refund check to me within 30 days. I have no trust that this will actually happen because of the inaccurate information I had previously received from their agents. Supposedly I will owe something for the 2 – 3 days of internet service that I received due to CenturyLink’s inability to cancel those services sooner. As resolution, I want a full refund of the $180.85 and waiver of any charges for 5/19 – 5/21 internet services. Unfortunately, I did not copy any chat correspondence.
CenturyLink Reviews & Complaints
I had literally the worst customer service experience I have ever had from the Century Link team. I have been a faithful customer since 2002. I paid my bill on time every month. I received a bill stating I had not paid my bill for several months. I created an investigation and provided all of my bank statements showing I had paid the bill. I was assured by the representative that my service would not be disturbed. I came home last night to my service being cut off. When I called, I was transferred to 4 different agents and finally after an hour on the phone told to call back in the morning. I have just called them and after being transferred three times–I was told to pay it or they would not restore my service. I have been lied to and have now paid twice for the same service. The person on the other line ended the call by saying, “Century Link appreciates their customers.” Another lie! I will be finding a new service for my residential contract. In addition, I own a business that uses Century Link–we will be looking for a new ISP–the contract value is large and they simply did not service a customer appropriately.
CenturyLink Reviews & Complaints
I had my business phone with this company for years which I operate out of my home. I moved down the street and had the service terminated 13months after moving and they claim I terminated my 3 year contract 13 months into it. I wasn”t even aware I entered into a three contract when they moved the phone number. They never even came to the house, the did the move from their office. I have another business with phones with them as well as internet. I called and was told they would take the fee off if I brought the service back up. I think I will cancel them all and go to Vonage and cable internet.
CenturyLink Reviews & Complaints
I had no choice in choosing phone providers when I opened my business in Houston. Embarq has a monopoly, so I signed up for service. I have two lines, one with internet and one for fax. Apparently, I need a bundle package on both lines, including services that I do not need, to get a “special” rate for my internet. So, I am currently paying for call waiting and such on a line that I just use to receive and send faxes. When I tried to cancel these services, I was told that cancellation would increase my internet service fees (which is on ANOTHER LINE) by $10. And a basic line is only four dollars less than the bundle package that I was signed up for. RIDICULOUS! However, that is the least of my problems with Embarq. One of the phone jacks in the office does not work. When I called Embarq to ask them to fix this problem, I was told that it would cost a $200 trip charge and $30 per fifteen minutes for repair. I told the representative that the jack was broken before I opened my business and Embarq should provide complete and fully operable lines and jacks for their customers, especially new ones. But I was told that Embarq only takes care of problems with their exterior lines and customers are responsible for the condition of the lines inside. Again RIDICULOUS! Whenever I call Embarq, it is a huge ordeal. No one knows ANYTHING! When I ask a simple question, such as, “When did you receive my last payment and how much was it for?” it takes the representative a full two minutes before she can answer me. Shouldn”t basic account information like that be easily accessible? When I call to ask them to please put my long distance and local bills together, I get a yeah, sure. And then four months of separate bills. Thus, more calls, more empty answers and more headaches. Embarq”s long distance is unbelievable. One day, I tried to fax long distance. It didn”t work, but when I faxed to a toll-free number, it went through. I tried making calls, again, no long distance. So, I called Embarq, asking why my long distance was cut off. The representative had no idea why. She just said, oh, it”ll come back on within one to four hours. WHAT? Okay…maybe there was a problem with the lines, I can understand. A week later, again, my long distance was cut off. I called again. This time, the representative tells me that I asked for it to be cut off. No, I use this fax all the time, there is no way that I would call and ask you to cut off my long distance. Well, let me look into it for you… Ten minutes later… Someone named Mandy asked to terminate the long distance. There is no one here by that name. Oh, I see… Mandy has a residential line with the same number and she terminated service. I don”t understand. Someone with this number, but different area code, with a different account number terminated her residential line and now our long distance is cut off? yeah…I think so. That makes no sense. Well, that”s what it says on my screen. Well, I need long distance, I need it back on. Okay, we have to go through an automated system that will authorize the new service. This call took roughly fifty minutes from my day. It was completely unnecessary. There is a poor woman named Mandy out there that thinks that she disconnected her line, but is still getting charged, most likely. I do not understand how this company operates. How do these people that do not know anything get on the phone and help customers? It is completely ludicrous. My wish for the new year is that another telephone company offers their services wherever Embarq does. No one should have to endure the incompetence of these employees and the unfair tactics that Embarq uses to squeeze more money out of its customers.
CenturyLink Reviews & Complaints
I had Qwest for my home phone serve and internet service and DirecTV for my television. In December 2009, I switch and bundled with Comcast saving me $40 per month. I called both DirecTV and Qwest to determine what equipment, if any, needed to be turned in. I was told that Qwest needed me to send in my OLD (9 years old) modem and power supply, but that they would send me the prepaid label. Once I got the prepaid label, I put the modem and power supply in a box and shipped it out UPS. Qwest said they never got the Modem and power supply and charged me $65.09. They asked me if I had the tracking number to track the shipment. Qwest is the one who paid for the shipment and should have the tracking number. They threatened to “ruin my credit” if I didn’t pay. I spoke to several individuals trying to resolve it. I eventually spoke to “Misty”, a supervisor, who told me I had to pay it or my credit would be affected. I ended up paying the bill, but it is in dispute. I will NEVER use Qwest again. I would advise anyone else to keep records of all transactions as Qwest are a bunch of crooks – BEWARE!
CenturyLink Reviews & Complaints
I had Qwest wireless back in 2002 or 2003, (can”t remember exactly) and at the time was disputing a $200 contract cancellation fee they began charging me after I canceled my service for mistakes they had made on my bill. I kept the home phone service, and still have it now in 2008. As I recall in the best way my memory can offer me after 7 years, Qwest was charging me full-price for something that the customer service rep had told me was either free or at a lower discounted price when I first ordered the service. After disputing this on the phone with Qwest several times over a few months or so, trying in vain to get them to adjust my bill to show the proper lower charges, I finally called and canceled the service out of sheer disgust over the whole thing. The next billing cycle they then added a $200 cancellation fee. Upset because I thought this was unfair, I called to dispute the $200, explaining why I had canceled my service in the first place — because they were charging me for something the customer service rep said was free. I told them I felt I didn”t deserve to be charged the $200 because it was Qwest who had messed up by misleading me into thinking I was getting a free (or discounted) item upon signing up for wireless. So, after the next couple of billing statements, I saw that the $200 had been dropped, and I was happy that I had gotten through to them, and they had apparently agreed to drop the charges. For the next few years the $200 was gone from my bill, and I figured that was the end of it. Well, not so fast. Now, in late 2008 I suddenly get a collection notice in the mail for the Qwest $200, along with $80 for a past wireless bill, for a total of $280, some 7 years after the fact! Talk about a cheap shot! Not only did they not let it go, but now they come after me years later with the collection company — and they”re the ones who screwed up! I”m posting this here because I want other people to be aware of Qwest”s deceptive and ongoing questionable business practices. Seems since the economy is so bad now, this company will do anything to make money.
CenturyLink Reviews & Complaints
I had the new upgrade to fiber optics in my area. I found out today the installers plugged part of the system into a plug in that is set up and comes on only when my light is lit … They said I”d have to move it myself, which I”m trained to do or I”d have to get an extension cord to a different outlet when there”s none in the cellar … When I asked them to fix their error they would take no responsibility and because it works it”s not their fault I have to leave a light on all the time if I want wifi… Sad
CenturyLink Reviews & Complaints
I hate this company. 1/4 to half of my bill is taxes. My bill for my landline is $17. Taxes are $13. My internet is $65. Taxes are $16. If I use my landline for long distance, they tax that too! It”s a racket and their days are numbered. Ride that wave while you can CenturyLink because I”m done with you. My bill was $125 and $35 of it was taxes! They say the states “force” that on them but I never experienced this with AT&T Uverse. Their customer service is non-existent and when you do deal with them, they”re rude. I”m canceling as soon as I find replacement.
CenturyLink Reviews & Complaints
I have a CapTel phone for the deaf. Because it works better having 2 phone lines, I have 2 of them. The 2nd line cost as much as the 1st line even tho I don”t call on it myself. The problem is that it raises my phone bill by $19.37. One of the people from CapTel suggested I see if I could get a dicount from Qwest. I am 81 & on SS & really am eligible, BUT Qwest refuses to give it to me BECAUSE my SS check uses my dead husbands SS numer, not mine. The reason being that I am drawing from the money HE made. I never worked outside the home as I had 7 children to raise. That seems like such an idiotic reason. I have called about 3 times & I get the same answer. No one else ever questioned that. Please reply. My bill is too high! Thanks. Doris Richardson [protected]
CenturyLink Reviews & Complaints
I have always recommended CL over the other cable provider in the area because they had always had great Customer Service until recently. First, you have to go through their robot answer system that does not understand Customer Service as a command, a far cry from the live person that used to answer the phone. Secondly, you get to that person the robot sent your call to and they are not the department you need to speak with after 20 minutes on hold. So you are again transferred to wait again. When I finally got a very nice lady on the line that promised to look into the $56 for a phone I don’t have and over double the monthly charges($112 to $288) for Prism and Internet, I got cut off and could not get her back. So I called the same Number again and took another 15 minutes on hold. I finally got someone who could start to help me and then I had to talk to a resolution officer because she could not take off these outrageous charges. I made calls every month for the last 6 months and not one person corrected my bill. The overages total over $400 and Now I am expected to pay for them. Please help !!!
CenturyLink Reviews & Complaints
I have an “up to 10mb” service from CenturyLink. Right now, I”d be happy if it reached 3mb. At least with 3mb I would be able to stream an SD movie from Vudu. I should be able stream an HDX movie any time (needs 6mb) but I cannot ever get this speed from CenturyLink. My last 20 speed tests over the last 2 months have typically ranged from 1.5 – 3.0mb. I am tired of wasting my time with them on the phone. Every time I call, I have to go through the same old routine (running more speed tests, attaching my laptop via ethernet to “eliminate the wireless” and retarting the modem (which I lease from CenturyLink because I was sick of them blaming my modem). In January their technical support team spent days at my house claiming that 10mb was tested on the line so “it must be something in my house.” They replaced the modem and ran all sorts of tests but were puzzled by the speed test results. Eventually, they confirmed they had to replace a board at the local NOC. My internet came back up to 8-10mb for about a week and has never been close since. Every time I go to watch a movie, it buffers due to speed issues. I don”t have the time to sit on the phone to their technical support team for 45 minutes every time this happens. I am sick and tired of it. My service is basically unusable. That in itself is bad enough but it”s even worse knowing I am paying for a 10mb service and rarely getting a quarter of that. If you bought a car and it only came with 3 wheels it would drive you nuts. That”s how I feel. I can”t change my provider otherwise I would. You”d think someone in CenturyLink would be prepared to help me. Joey, you have been good enough to respond to some similar complaints. I”d appreciate it if you could help me. Shaun
CenturyLink Reviews & Complaints
I have been a “loyal customer” of CenturyLink for many years – in large part because they are the ONLY provider in the area where I live. I have actually enjoyed their phone and Internet service, with very little problems, up until I moved from one town to another and had to transfer my service. I was duped into upgrading my bundle package when I switched service, by a very convincing and very misleading customer representative! I have been on a grandfathered in package bundle for several years and I expressed my concern in losing this package and ending up paying more if I upgraded. She assured me it would only be maybe $5/month higher…she PROMISED! Well, guess what? My old bills had been between $40-55/month and my new bill was $171!!! As if that weren”t bad enough, I got the pleasure of speaking with a patronizing, condescending supervisor who told me he was really doing the best he could and giving me the best deal because I was such a “loyal customer”!! Even after applying “discounts”, I am now going to have to pay at least $20-25/month more than I was less than a month ago. The package I was on is no longer offered, you see, and they can”t put me on a package that doesn”t exist. After the LIED and MISLEAD me to switch off of it!!! I am so angry and the worst part is there is NO OTHER provider of DSL Internet where I live. So, I am stuck. I can”t believe they can get away with this!!!
CenturyLink Reviews & Complaints
I have been a CenturyLink customer for over 10 years. I was promised when I changed locations that my internet speed was going to be 20mbps but when they got there, they said sorry it would only be 7mbps. I thought it was a good company and I tried to work with them, but after a few months, I realized that it was not going to work. They told me there was nothing they could do but said I should try to add a second internet connection to the company and see if that would do it. I did so and tried to work with that as well. After a 9 months of trying to make it work, it is just not working. I tried to get them to discontinue or at least split the cost of the termination fee with me and they said that since I had had it for so long that they would not waive or reduce the fee, even tough I had been a loyal customer for so long. So basically trying to work with them and trying to make it work has basically caused me to be punished. They are a despicable company and I will never use them again. No wonder the phone companies are becoming dinosaurs…let them be extinct !
CenturyLink Reviews & Complaints
I have been a Centurylink internet customer for about a year and a half, since January 2014. When I moved to AZ from RI, my intention was to continue with my previous ISP – Cox. However, it was then that I got to know about Centurylink and their “so-called” amazing speeds at affordable prices offers. When I called up to inquire, the gentleman who was my sales rep, told me that they offered 40Mbps speed with one year contracts at $30.00 a month, which sounded too good an offer to pass up. However, the icing on the cake was the contract terms itself. I was told that, in case I had to relocate to an area where there was no Centurylink service, I would not be charged a lease break penalty. The gentleman even humored me with a story where he said people faked moving to Canada so that they did not have to pay the contract breakage penalty. Last week, I left the United States and relocated back to India. So, when I called up for my “no-penalty-for-relocation-since-moving-out-of-the-country”, I was in for a rude shock. The reps insisted that there was no such deal and argued that I pay the fee no matter what. I even talked to a point of escalation and this lady too rather rudely said that I had to pay up. She even refused to acknowledge that their own reps had made the sale with this as the highlight of their selling points. I do not intend to pay for a contract break that I was incidentally told I will not be liable for. I”m willing to pay for my final month”s service, but that”s where I draw the line. I am not the only one falling for this hoax. Apparently, many of my friends have had this experience where they sign-up thinking there is no contract breakage penalty (as we are all immigrant workers who end up relocating within and outside the US in as little as 2 weeks notice) but then are taken for a ride by the Centurylink sales and customer service departments who feel, lying to get business isn”t such a big deal.
CenturyLink Reviews & Complaints
I have been a customer for many years and I am used to having to call in every year or recently 6 months to make sure my bill doesn”t go through the roof – as has happened in the past when the rate “expires”. This time when I called, after negotiating for a while and getting all info agreed to, they agreed to give me basic Internet service for $30.58 for the next 24 months – It was with great dismay that 2 days later I got a Modem shipped to me by UPS and also a “Order Confirmation” mail. I opened the mail and these crooks are saying my order is for: $53.99 / Month Pure Broadband $9.99 / Mo Lease for a Modem that I did not order, do not need, I have One, … So, I called back and talked to another guy who pretended that he will fix everything, I returned their modem ( UN-OPENED) and then I get home and I get the new bill – Just modem removed. Still the high rate I never agreed to. I called my Discover Card and notified them to not accept any charges beyond the $30.58 and to open a fraudulent charges case on them. They will not send you an instant email saying what the charges will be, they wait until you have hung up and then some and then they spring their con on you. I have emailed them ( very difficult – easy email link does not work ) and threatened to take them to court. I doubt they will listen or change. Make sure you get the operators name, time, date, amount before hanging up. Their words are MEANINGLESS! They say one thing and do ANOTHER.
CenturyLink Reviews & Complaints
I have been a customer for over 5 years of CenturyLink, previously Embarq, previously Sprint DSL. I”ve been paying for 5mb service since I signed up. I did get the speeds I was paying for to begin with but in the past year the speed has steadily been declining. I”m now getting around 1.5mb to 2mb. I called to complain about the speeds and CenturyLink was so kind to offer their new 10mb service so I agreed and had them do the switch. Then did have to change something at the CO and I was down for a day or so before it was completed. Now I have 10mb service, but continue to see 1.5mb up to 3mb at off peak times. I called today and was basically told that they know of the issue and are planning to fix it. I asked when, they said no idea. Could be 1 month, could be 2 years was what I was told. This is the third time I”ve called in since the “upgrade” to 10mb speeds. The previous 2 times I was told that I had an issue in the area and it would be fixed in a day or two. I”m tired of getting lied to and tired of them charging for service they can”t deliver. I”ve even tried testing the service at 4am to see if it was a peak/off peak issue with no better speeds. Thanks for listening. Randy
CenturyLink Reviews & Complaints
I have been a customer from the day I moved to this house, Nov 2007. I have all my billing statements going back to that date. I subscribe to the telephone service only due to the need of connecting to the Internet. In June 2010 after numerous phone solicitations from CenturyLink I agreed to up my Internet connection speed for another $5 more a month. I have been enjoying a 10Meg connection for the price of $39.95 ever since. Then this past June 8 I received another phone solicitation from the company and this time I was called by an associate by the name of Susie and she assured me that I can lower by bill by bundling the services. I explained to her what I was already paying but she assured me that she can lower my payment if I bundle. I finally agreed and she put in the order. Not a week later I started experiencing a much slower connection to the Internet. I kept calling to complain to no avail so finally I notified them that I wanted to revert back to the services I was paying for previous to the June 8 telephone conversation with Susie. The Internet connection did not improve and was even slower, so instead of calling I actually went to a local office of CenturyLink. There I had to explain all over again my dilemma and at the end I was told that if I wanted to get the 10Meg Internet connection it would cost me another $10 more a month to $49.95. I see this tactic that the company used on me by decreasing my speed connection thereby they can offer me the same speed I was paying for previously for a $10 more a month.
CenturyLink Reviews & Complaints
I have been a customer with Centurylink for over 9 years and have had a max speed of 3Mbs this whole time. I have called multiple times to see if there were any improvements coming to our area and received the same reply each time – “no upgrades are scheduled for your area”. Last year (2017) I sent a complaint to CenturyLink, the BBB, and the FCC about their poor service to our area of Wisconsin when other, smaller local companies, surrounding our area HAVE A MIN OF 10Mbs. I received a letter and call from CenturyLink stating that by the end of 2018, my service would be improved. Today, CenturyLink stated to me from both a rep and his supervisor that – “no upgrades are scheduled for your area”.
CenturyLink Reviews & Complaints
I have been a customer with Embarq for quite a while before their merger, and you could not ask for a better company. However since it has became Century link I have dealt with nothing but B.S! between lying misrepresenting representative who have no tact or manners or that now the truth if it bit them on the butt! SHAME ON YOU CENTURY LINK FOR YOU RUDE DISHONEST POLICYS! I definately will not refer your company, but do aim to stear as many away from it as possible!
CenturyLink Reviews & Complaints
I have been dealing with a billing issue since June 2015. It has taken as long as 2 hours to get through to customer service. Because I have never missed a payment with this company, I am in their “Loyalty Program”. Apparently, being a good paying, loyal customer means we get lied to over and over and left on hold. My bill increased from $142 to $177. They frequently have “discounts” but make the customer call every 5 months to check to see what they are, rather than implementing it for their good customers. I first called on June 13, 2015 and they said they would adjust the bill. The next bill was about $7 higher but I just let it go. I then called again on August 14th. They promised to reduce the bill of $177.37 by $30 in discounts. In Sept. I received yet another bill but for $166.36. I called again and spent the entire morning on the line (9-15-15). They issued a case number for me in August so I had them refer to that and I was very angry for the treatment and failure to follow through. I was told that it took an additional 30 days for the discounts to post but I was assured that my bill would be reduced to about $142. My October bill has arrived and no adjustments have been made. I want the adjustments to be made and applied retro-actively. The customer service here is some of the worst I”ve ever experienced. It is impossible to complain any further than the service rep. So you must sit on hold for hours to re-hash the same issues.
CenturyLink Reviews & Complaints
I have been dealing with the low cable going across my driveway for over a year now. I am not a customer of theirs but I am unable to drive my motorhome in or out of my driveway without hitting their low cable. I have had service personnel come out and his advice was to have someone hold the wire up with something while coming in and out. After numerous calls they did send someone out with engineering. He promised me that they would return to bury the cable which would take care of the problem which it would. However, that was last summer and when I called yesterday with the work order reference number ( #[protected]) to check for an update, it could not be found. I was told another service order would go out. This has been going on for a yr now. Any help would be appreciated. Thank you, Kris Patterson [protected] [protected]@charter.net
CenturyLink Reviews & Complaints
I have been getting calls on my cell every day or every other day, and I just found what this company is when I reverse looked up a number. They already call me frequently, and they tell me that I’ve won something. I just hang up. But the calls aren’t from one place in the US, they come from any city. It’s never the same place. But what’s really weird is that they’ve got my email now! I got an email at 3 in the morning from some dude named Hedwig Gillen, just telling me to call him and giving me his number. Told me he was in the same city as me even though he gave me a Pennsylvania number. This is getting out of hand, now that they have my city and even my email.
CenturyLink Reviews & Complaints
I have been getting multiple calls a day on my cell phone from this number. They never leave a message. I looked them up and they are apparently a student loan debt collector, which is weird because I have never taken out aa student loan in my life!
CenturyLink Reviews & Complaints
I have been having intermittent speed issues on CenturyLink DSL for several months. They usually resolve themselves, so I have not taken the time to call before this week, due to the time involved in talking with them. Monday night, I could not stream videos for the online class I am taking (I have 6 Mbps download speed), so I called. The first rep reset my modem remotely and I lost all internet connection. He then proceeded to tell me that he thought the issue with no connectivity was the network card in my computer. (Full speed at times, slow speed at times, but always a connection until HE reset the modem; then no connection. Yeah, its obviously my computer!) So, after being extremely rude, he transferred me. Next guy was very helpful, ran some diagnostics and told me that there was an ATM issue in their network and their engineers would look into it. It took just shy of 2 hours to get there. So, Friday my wife informs me that there was no connection most of the day. I ran their speedtest and got numbers in the 1 Mbps down and 0.1 Mbps up range. I called again. After about 10 minutes with a lady, she said she had to transfer me. Some guy mumbled a greeting of some sort and was so muffled that I couldn”t get his name. He asked for account info and all. I told him what was going on and he said, “no, this wasn”t sent the engineers and there is nothing on your account indicating a network error.” I was flabbergasted because the guy Monday was really helpful and sincere. So Friday night rep #2 says, do another speed test. I did and got around 4 Mbps down and about .1 up. He said, that”s within the range, so we don”t need to do anything. I asked him about the test I did 30 min earlier. He replied, “If you can ever get the speed you are paying for we don”t have to do anything, ” and hung up. So about 5 hours passed and we were having speed issues. My wife was streaming a conference (wirelessly) and I couldn”t upload photos (wired), so I asked her to pause it for a minute until I put the photos up. When she did, neither of us could connect at all. So, I called again. Very friendly rep named Brian answered. He asked what was going on and I told him. He said that he could see the info from Monday, but not the earlier call. It turns out that NEITHER of the two reps (nice lady and mumbly rude man) had even opened my account. He explained that there is a digital signature added to the account every time a rep pulls it. So they guy I talked to earlier in the evening had just been making stuff up. Brian told me that he works from home, so I can envision rude guy sitting on his couch watching TV when he got the call. Rather than do the job he was paid for, I imagine him BSing his way through our conversation and then just hanging up on me. Great to get paid for just sitting at home watching TV while ticking off your company”s customers. Back to Brian–very helpful–ran many diagnostics and told me that one of the elements of my modem was not reconnecting to their network after resets. Again told me that engineers would be working on it. So, now I have internet right after I do a hard reset of my modem. After being idle, though, there is nothing and I have to reset. Currently pulling speeds of about 1 Mbps down and 0.1 up from spdtst-dlls.tx.centurylink.net/: [Download Speed: 1154 kbps (144.3 KB/sec transfer rate) Upload Speed: 60 kbps (7.5 KB/sec transfer rate)] So, I pay for way more than I get. No one offered any refunds. Even more frustrating is that I use this connection for work and my rate goes way down when the network is slow.
CenturyLink Reviews & Complaints
I have been monitoring our speed here. Getting about 20% of what we pay for. I have monitored for two weeks and just today they gave me a $10.00 credit on my bill for those two weeks. Sadly, I had a feeling for months that the speed was low. Anyway, I call today and am told “out of bandwidth” in my area. After the call I searched that phrase. It seems this not just a known problem with this company, but that it”s been a known problem for 2 years at least. I am going to search for a new solution for the internet AND the phone service. We”ve just had too many problems. I think I would like a bigger credit than 10 dollars on my bill, for one. The bill, that, by the way, keeps going up. I would like to see Consumers Union remark on this, so I guess I will email them also. I”d like to know who else in Ohio has this problem. Thanks
CenturyLink Reviews & Complaints
I have been paying Century Link for internet service since 2008 through the HOA. So my bill has been 30 and change and I pay 42.60/ month. The service was changed in 2015 without me being aware. I continued to pay the money monthly and when I needed to call a repair man. He informed me that I could not have service with Century Link. So I have been paying for a service I have not been receiving since 2015. Please review and get me some sort of a refund. I even had a credit when the service was discontinued in August 2019. Name: Penny Nichols Bank: American United Foothill Drive SLC and *231R shows the payments made to a service I was no longer receiving. Please review and my telephone # is [protected] if someone could call that can be of assistance and not tell me there is nothing that can be done… I paid it but you should of known there was no service.
CenturyLink Reviews & Complaints
I have been paying for 3Mbps service for over two years. For much of that time, the service has delivered between .7 and 1.3 Mbps as verified by both speedtest.net and speakeasy.com. I have called the Centurylink customer support several times, and each time they want to run me through hours, literally hours, of diagnostics on my computer to try and prove it”s my problem. They say, unless I submit to this ridiculousness each time I call, then they are not authorized to forward the problem to engineering. Thing is, I”ve got two computers, one directly wired and the other on a wireless router, and they both perform at similar speeds. The problem is clearly related to bandwidth exhaust somewhere down the line, but Centurylink insists on running me through their “flow chart” each time I”ve called about it. Maddening. Wouldn”t be such a problem if their slogan was “Well do the best we can, ” but it”s insulting when they advertise “Your connection to our network is consistently fast, all day, every day.” That is simply a lie.
CenturyLink Reviews & Complaints
I have been paying my internet with century link for quite some time now. Set it up with their employee, was told no issues would happen again. Today I called to see why they sent me a disconnect notice for internet service and they say I have to pay $132.00 due to a late pmt that went from $38.99 to about $45.00 and an extra $7.00 per month due to that ongoing late charge. They won”t take this off the bill, and I am disabled. I also live on a tight budget and they want to set me up with payments. REALLY????? Help stop these companies from helping themselves to your money. Complain.
CenturyLink Reviews & Complaints
I have been with century link for a little over a year, and when I first signed up for the internet package it required auto bill pay to be set up, along with paperless billing. I was shocked to look at my billing on my checking account to see that my bill went from $38.44 to $78.99 and i was NOT notified at all of my contract ending as I have auto bill pay set up and paperless billing. I decided to give Century Link to explain the situation and requesting to renew my contract or see of any new promotions they might have for a returning customer as well as to receive a credit for the overpriced difference as I was not notified or made aware of the price jump or even asked to renew a contract. I spoke with a rep by the name of Mary-beth on 8/8 around 12pm and explained the situation. Instead of Mary-beth assisting the issue at hand kept trying to sell me a home phone (in which I already advised i didn”t need) and advising me century link can do NOTHING to assist this. I advised that i would like to keep my business with century link but felt that this is not correct business, and i would like to speak with a manger regarding the matter. She then proceeded to bring up who my cable provider is and “PRISM TV” is available in my area. Terrible Customer service and a company that is always seeking a way to nickel and dime a customer, but is always quick to send you an email or mail you something once you leave that they miss your business…
CenturyLink Reviews & Complaints
I have been with Century Link for over 2 years, providing me with phone and internet services. About 35 days ago I switch my TV service also to Century Link from DISH Network. Occasionally we have have rains in Florida and with dish you will lose your Satellite reception during the heavy down pour sometimes. At the moment I am very unhappy with the service, I am sick and tired of calling customer service only to hear that everything seems find on there end, after they run their test on my systems. Today, 5Jan 2013 I call again about my TV Freezing up while watching TV one, kids are upset asking me whats wrong with the TV. I was told today that my Modem should be plug directly into the wall and not into a power surge protector, this is reason giving to me causing the TV to freeze up, “Really”. Not enough power is getting to the modem. LOL.. I insisted that a technician come by and look in to this matter, this will be their last chance to fix this problem. I will be more than happy to go back to Dish Network after this experience. Rented a movie on on demand.. movie freeze up, no sound, I had to go to Red Box and rent the same movie, of course it was family movie night.
CenturyLink Reviews & Complaints
I have been with Centurylink for 120 days. Have yet to get the service I have signed up for. I am to get 5.0 and have not had above 2.0 yet, usually less than 1.0. Full disclosure: All monthly bills have been credited, BUT… I am wanting high speed internet. I have had a level 2 ticket in for weeks on weeks. They say they know the problem. Only answer I get is hang in there it will get fixed. But funny, no one ever calls to let me know the status. Just get told wait when I call. If I leave there is a contract break costing $$$. Guess they got me by the ____. If you have the choice go with an aircard.
CenturyLink Reviews & Complaints
I have been with Centurylink for 4 years. I have paid for 10 Mbps and have received 1.2 Mbps. I”ve been told that”s ok because i”m paying for up to 10 Mbps. I have never even gotten close to that. They say in my area that”s as good as it gets and they can”t do anything about it. Why do I have pay for something I have never gotten. I live 3/4 of a mile from the city limits where the service is 10 Mbps.
CenturyLink Reviews & Complaints
I have been with Centurylink for about a year and a half now. I just have internet service with them to take some online classes. I have recently transferred my service to a new address and received a bill for $63.99; it says the monthly charge is $59.99. I called to get this corrected as my bill is supposed to be $27.50 a month. After being on the phone for an hours and 20 minutes and being transferred several times she tells me the discount did not transfer over but before she can change it back to what it was before I would need to pay a $25 deposit. When I ask why and if this will be refunded she didn”t know. She talked to her manager and they said they THINK that it is because I have transferred services within the state 3 times. This didn”t make since to me and I was not going to give them a deposit after I have been with them for over a year and they didn”t even know what it was for. She spoke with someone else whom said it was because my SSN and date of birth wasn”t on file. After I gave her that info she put me on hold again and then hung up on me. I thought she would call back since she asked for my # at the beginning of the call just in case we were disconnected and of course she did not. I called in to have them fix something THEY messed up and then they want to charge me unexplainable fees??? What HORRIBLE customer service!!
CenturyLink Reviews & Complaints
I have been with CenturyLink for years (9+) because it is offered in a package deal with Directv. My fiance set it up originally and i was not part of that set up. Within our terms, we have been promised way more than what was delivered on. Lower bill, promised with very little delivery; slow service, promised resolution with no delivery. I am a very patient person but now i am at my last point. I have called multiple times just to end up being let down. So here goes: from [protected]: was nickle and dimed on the bill for a very slow service. Multiple calls were made, upgraded services with lower monthly cost was promised. Come to find out, those lower costs were for a very limited time. We had multiple modems on hand waiting to send back but I was never provided call tags/shipping labels to send back. the problem at hand then, if we left CenturyLink, our Directv bill would have increased THUS FORCING US TO STAY. Then comes our 1st opportunity to leave in 2015. Sept 2015 – Current: My fiance and I moved to a different city within AZ and 1st thing i wanted to do was leave you come to find out CenturyLink is the only provider outside of a local one within our city or Maricopa. I respect and commend you for doing this, great business move honestly. Remember the extra modems, i mentioned from before? Still had those. We almost left Directv at the time of move as well but I was sold on again, better service and lower bill. Directv aside, My century link bill was agreed to be $29.99 per month. My bill ended up being $47.99 after all was said and done. I called on this for the 1st 4 months of me having the service and was told, “well, you don”t have paperless billing, that can save you $10”. 1) that was never discussed when setting up the new agreement and 2) it still didn”t bring my bill down to $29.99. The most discouraging thing I have come to understand is that NOBODY notates accounts as i have asked every person if they can see my acct notes from prior calls and not 1 person said they saw them. I have literally asked if there are any notes available and the answer i got and continue to get is No. This is very bad as it doesn”t hold anyone accountable, it makes the customer look bad, nor does it allow for accurate service. Speaking of service: Jan – 2017: My Wi-fi was acting up, i call in and get tech support. I was asked for the wi-fi password and I was told verbatim, “It not be working well because you have 2 exclamation points in the password. Special characters can effect service”. When I hung up, I had zero confidence in the service overall. I mention this call because it makes tech reps look very unintelligent. May 8th, 2017: My 2nd most recent call. Since that ridiculous answer in January I was given, I told myself to deal with it and close my acct as soon as I can in Sept. then my internet stopped working. I was paying $57.99 for 12 mb/s for quite sometime. I called to just inquire about faster speeds, cost, etc. Just in case my hope of things changing could be reality. I spoke with a gentleman in Illinois ( i have all his info if needed and confirmation number for the call) and he admitted to us being over charged for quite sometime and said i could get the fastest service at $23 per month. Now, i mentioned my 1st 4 months and all the calls I made, until this call and as much as i mentioned me being with directv, this gentleman told me there no directv acct number associated with my CL account which was $10 more monthly!!! So With paperless billing and directv, there seems to be the extra $20 i was charged for since Sept 2015. Anyway, the new order was taken and i approved this thus overlooking all the bad i have experienced. The installer came out 5/11 and we were good to go. within that call on 5/8 I verified what my bill will be, what my current bill is with any prorated amounts and my current billed quoted to me was $-36.90 meaning i wouldn”t have a bill for a little bit. SOLD ME ON IT! May 17th: I get my mail the day before (5/16) come to my surprise, I have a bill for $57.99! I call to discuss this because it is quite different than me being quoted $-36.90. I get transferred to the loyalty department AGAIN come to find out no notes (surprise) and that my bill was supposed to be with the new service, a total of $33.99 which is $10 different than my original quoted $23 and that the gentleman STILL didn”t add my directv acct number in. So he found a problem from the past and still didn”t resolve. Anyway, back to the bill i received. the lady i spoke with today told me why i got it. She said, the order was completed on 5/11, a day after your bill was generated. I said, “ok understood, but my order was placed and authorized on 5/8 and this was what i was quoted of $-36.99!! She gave me a generic credit for the difference of $23 to $33 monthly which was nice but I am 1) still stuck with $57.99 i shouldn”t have had or better yet, not quoted to have and 2) right back to the lack of confidence in the service and the support. I personally wish there were enough people to complain to get you guys to change your culture of nickle and diming but also TO GET NOTES ON THE ACCOUNTS. None of anything I have typed here will be able to validated I assume since there are no records of my conversations which then in turn doesn”t allow accountability. I challenge whoever reads this to contact me if they can. I will also be placing this note into the website in the “Unresolved issues” email.
CenturyLink Reviews & Complaints
I have called and spoken to 3 diff people and I was told that the account is canceled the bill was credited. Then I received another bill and by the time I got home and saw the bill they were closed. I know I have to call and be on hold for another 1 to 2 hours and explain to them once again that I handed the technician the cancel form. The technician did absolutely nothing. I was even given a cancelation number and the 1st person confirmed with the tech that they did not perform any service. This was before I even got a bill. Then a week later I got a bill. I then spoke to Jose in the billing department and had to stress to him once again that we never had anything installed. After about 30mins on the phone with him he finally said he credited my account and marked the account disconnect. I then said what did you disconnect because nothing was ever connected. I thing was transfer to another department to make sure the service was canceled. Now I am taking to the 3rd person and I was in the phone with them for 30 mins they told me they had not notes from my first call then I told them here is my cancellation number I was given. Once I gave it to them then they found the note. So a week goes by I think it”s finally done nope the billing didn”t credit the whole amount so now I have another bill. This is so frustrating of how a company can bill you for a service that was never completed and being told by several people that you won”t be billed since nothing happened to be billed. To make things worse is when they check your credit the do a hard check that takes 2 years to come off. If I would have known that I would have said no from the very beginning.
CenturyLink Reviews & Complaints
I have called several times reporting that CenturyLink has overcharged my bank account. I am left of hold for literally hours, and the issues have not been resolved. This is happening over the course of 3 months. I finally reached the appropriate party today and the lady hung up on me as soon as I told her what my issue was. This is completely unacceptable.
CenturyLink Reviews & Complaints
I have had a repair ticket for a very very long time to connect a new buried underground cable and have had a pair of temporary cables across my lawn across my driveway down the street in the ditch about a quarter of a mile to another service box…well not only has my internet been in and out for months and I have to move a cable to mow my property, now I am paying for no internet that they say is functioning just fine…just sent an email to disconnect service because I refuse to pay for poor service and even worse customer service…I have been with this company for many years with no problems but this past few years has been the worst experience ever and I have never been this unhappy.
CenturyLink Reviews & Complaints
I have had CenturyLink DSL in two of my rental homes for several years. I am an engineering director with expert level knowledge in networking. Over the past couple of years CenturyLink DSL with Static IP service has become ultra unreliable. I use the service to provide wireless internet service to guests in my rental homes but more importantly I use it to control HVAC, Swiming pool, Lawn Sprinklers, alarm system and security cameras remotly from Connecticut. The service has gone down 4 times in the past two years for periods exceeding a week and in one instance over two weeks. In every case it was a failure of CenturyLink equipment or programming errors at Century link office. Since I live 1500 miles from these two homes the script driven tech support is TOTALLY USELESS. I am currently experiencing an outtage at my home along with several surrounding homes with no end in sight. I am now exploring every possible option to get out of DSL hell. The support is in describably bad, on one (of many) occasion(s) after spending a week arguing with tech support i flew to Florida and met with them the Level 2 tech promised never showed up. Instead they sent a unqualified level 1 tech to investigate why my staticIP connection did not work. When he left he had disabled my phone service and reconfigured my DSL for dynamic IP, making the problem worse. I then had to call tech support AGAIN and beg to talk to a level 2 tech. After an hour on the phone the level 2 tech determined that the origional problem was that someone had accidentally deleted my account from the servers and switches. I had two more similar incidents over the past two years and I am currently enduring a fourth incident. I have totally had it with this company.
CenturyLink Reviews & Complaints
I have had DSL at my address for the past 3 years. I started out with CenturyTel. CenturTel was bought out by CenturyLink (CL). Since the acquisition, I have had nothing but problems. We have had somewhere in the neighborhood of a dozen calls in to tech support over the past two years. It’s getting completely and totally out of hand and ridiculous. The speeds with CenturyTel were consistently 1.5 Mb. The one instance when I did have an issue, CenturyTel sent someone out right away to examine things and work their magic. Service was great afterward. Enter CL. Service started out ok at best. There seemed to be a lot of fluctuation in DL speeds. The situation worsened to the point where a simple web page like Gmail was taking 5-10 minutes to open. I checked everything over on my end, ran a couple of speed tests, and reluctantly called tech support. My fear was that since I own my modem, I was going to be fed the line “It’s not our equipment, so you’re on your own.” I was not given that line. I was directed to complete a couple of speedtests and modem checks, then put on hold. The result was that a tech would be out to check things out. Now, we’re getting to the part that I absolutely love. I am given a window of time when the tech will arrive. I take off of work to be there. I am told that the tech will call prior to showing up. Three full hours after the eight hour window had come and gone, and as we leaving the house to go have dinner, guess who pulls into the driveway? Mr. CL tech, sans courtesy phone call. We reservedly cancel our dinner plans. The tech replicates the issues that I was experiencing earlier. He says he needs to call in to the corporate office for further corrective actions. Then, he leaves. I assume that things are being handled. For the next week, the service is ok. Not quite what I was sold (1.5 Mb), but ok (1.2 Mb). Everything is downhill from here… I assume that CL sold a couple of my neighbors on the service as the quality and consistency has been steadily declining for two years. My most recent call into tech support resulted in CL sending out a tech. The tech stood in my house, and showed me that he was getting the same results. He traveled to the end of the road where the “device”, as he referred to it, was located and performed further testing. The tech returned and, again standing in my house, told me that the results he got at the end of the road were the same as at the house and unacceptable. He then proceeded to tell me that he would have to put in a call to have the “device” at the end of the road repaired. After all this, he left. A week goes by and nothing seems to have changed with the slow speeds (200-400 kb). So, I called CL to check on the status of the ticket. The person on the other end of the phone says, and I’m quoting him directly here, “Everything looks good on our end, so we went ahead and closed the ticket.” He said this as though eh was doing me some sort of personal favor. What?!? Do you think that I called because I enjoy donating my time to your teleprompt system? I ask about the ticket. He says that the tech who was at my house had in his notes that everything looked fine. After two years of being jerked around over this, being upsold to service that apparently is unavailable here, and now being flat out lied to in my own house, I went nuclear on this poor kid. “Are you kidding me? You or your technician are lying to me. Perhaps both. Completely and totally unacceptable.” I was told that CL would send someone out right away to take care of the issue. It’s been two months. I think that at this point, simply as a matter of personal satisfaction, litigation will ensue. Someone there needs to be held responsible, as I get the impression that corporate protocol is to pass the responsibility like some sort of hot potato. If someone from CL is reading this, please do feel free to explain yourself. I simply do not understand how a company gets to be that large and still operate in an envelope of complete and utter incompetence in one of their areas of core competence. It simply makes no sense. Oh, and if you’re so inclined, could you please tell me when lying to a customer is the best policy? I must have glazed over that subject in college.
CenturyLink Reviews & Complaints
I have had Embarq services for over a year no without any problems. I always pay online using the STORED information from my bank. This month, when I paid my bill online through the Embarq page, same as always, they sent me a letter saying that I had a bad check and that now my payment was late. I called them to explain that I cannot have a bad check I pay with the same STORED information that they have had on file for the past year and that I cannot edit this information and all the other bills had gone through fine. Embarq customer service reps told me that it cannot be their fault and that I need to contact my bank. Upon calling my bank I was told that no payment had been submitted to the account so it has to be on them. I call them AGAIN and was told that it must be a data error on my part. Once again I explained that I do not enter my information each time I pay the bill because it is stored in their system, without skipping a beat they then asked me how I planned to pay for the late bill. I told them with a check, they said I am sorry we can no longer accept checks from you. When I told them I had no other way to pay the bill and that I would make a three way call with the bank to verify my bank information and that the money was available, they said no and proceeded to have the audacity to ask me to get someone else to pay my bill and if I really did have the money I could give it to them. I told them that I was not going to do that and asked to speak to a manager, which I was then told that she would tell me the same thing, I was put on hold. I was then put on hold for almost fifteen minutes!, when I finally got to speak to a manager who was just as rude but finally told me that I could mail a check to them and offered a rebate for the late fee. Well I went to put the check in the mail and realized that I did not have an address because I could not find the bill, I always use online so I “file” a lot of bills, and I had to go through the whole argument again with another customer service rep. Instead of just giving I an address to mail the bill he insisted that I give him my account info and then told me that Embarq would not accept the payment that way and that I NEEDED to pay my bill before I could hand up the phone. Not one time did I get a sympathetic word or apology from any of these rude people! I told them they could cancel my service and that I could go to Comcast and have internet service without even having to deal with them. I no longer will have anything to do with Embarq; they are rude and have no remorse for their actions. I finally asked for a corporate number t file a complaint and then I was given the address to mail my check. I do not deserve to be harassed a company that I hire as a consumer to do a service for me and neither does any other person so I hope that readers see the unacceptable services rendered by this company that has hired such RUDE people to deal with their customers and decides to spend their hard earned money on services from companies that respect their clients!
CenturyLink Reviews & Complaints
I have had my internet service since June of last year. it was good up to the beginning of this year in January when I called to say something is wrong with my service. throughout the day my service would drop about every two hours. in January I was told that they didn”t see a problem. I was furious and did nothing to see what I could do and had been dealing with this issue since then. I work from home now full time and it is worse than it has been before. yesterday 7/18 I decided that it needed to be looked at and spoke with a tech Charles who immediately found that my internet did drop numerous times but suggested that I reset to factory reset and see if that stop, which I have done numerous times my own, so I decided to let him see for himself. I was told that I c0uld call back and whoever takes my call will see what we had done and know what the next step would be. well apparently, that did not happen. I couldn”t call because of it being after hours but I did the chat from their site. chatted with a Patrick who tells me that my internet drops because I might have too many electronics near it or too many items being used with the Wi-Fi. so, I was confused because what was a modem for if I cannot hook up my Wi-Fi. I gave up on him decided to call today. well for two whole hours I spoke to a total of 8 people. the second person Jon was helpful who was a tech and found out that I do need a new modem and that my speed was only at 20 and not the 40 that I have been paying for. and transferred me to billing to get this fixed. as I was on hold numerous times I was able to look at my account and saw that my next month”s payment jumped up to $10 more for the speed of 20. but I noticed that all my statements showed that I paid for the speed of 40 since June 2017. when I finally got to someone who seemed to me that he understood but really, he was going to go ahead and fix my account for the speed of 20. I was furious and didn”t understand that for a whole year I was paying for the speed of 40 and to find out for a whole year I couldn”t get the speed of 40 in my area. well I”m really confused because my billing statements had showed that and now all they could say was sorry what do you want us to do. I was lied too for a whole year thinking I was paying for a high-speed internet and showing that on my statements to now saying no you only have the speed of 20. and that the portal doesn”t show that but on their end it does. I suggest people start looking to see what you”re paying for. because all they can say is sorry for the inconvenience.
CenturyLink Reviews & Complaints
I have heard every level of excuse from this company, and every time they throttle my speeds down to 4mb/s. They have had to repair their weak infrastructure lines to my home twice, and I pay for a 8mb/s service and know it can get the full 8mb/s when they aren”t throttling me. I have threatened to sue them and viola instant speed, yet after not following thru on my threat, they have again knocked my service speed down. Guess I actually need follow thru with that lawsuit than!!!
CenturyLink Reviews & Complaints
I have internet service for more than 4 years with this company. Last year I had problems with the router and at the end I decide to get my own and sent back the ones I had from the company. I call the company to let them know that I sent back the routers (2 routers). I didn”t notice until recently that my bill include every month the 10 dollars for the router rent. I call and the person on the costumer service told me that I need the tracking number or she couldn”t do anything about it. I didn”t have the information on hand and I said to call back. On my holyday break I decide to call and the person at the costumer service told me that he can see the routers been returned, when I ask about what are they going to do? if I will get a credit for that, he said he can only make a credit for 3 moths. I have been paid for more than a year!!! $130.00 now, and they only going to return me $30.00??! I feel robed, I feel like they take advantage of a good costumer. I want my money back, and cancel the contract that “I suppose” to have, because I never sign anything, that is another complain that I have!!!
CenturyLink Reviews & Complaints
I have Internet service from the only available DSL line in my service area. No other faster service is available. I called in Billing Customer Service about a charge being billed – Internet Cost Recovery fee. It took me about 10 minutes to get hold of someone. The first time after talking about 2 minutes, he disconnected me. I called back again, again waited about 10 minutes and connected with a person. I ask what this Internet Cost Recovery fee is about. After they explained to me. I mentioned that on several occasions, I had my internet service slowed down considerably or not existent. I had to disconnect the line. Power down the modem router (paid to get this from century link), etc. and hope for the best. Sometimes it may take 10 to 15 minutes. At times, I had to wait for a while. Basically what I was trying to allude was that I had to do my own recovery. My concern is that I do not paying a fee charged but I expect the recovery to be 24/7. When I became irate, they put me on to a Supervisor that gave me the same song and dance about the fee that is a must pay fee. When I further explained my issue and was not happy with her answer, I was put on hold and transferred to a gentleman – Escalation Manager. He was not a nice person to talk with. Extremely rude. Always running ahead with his view points and not giving up his voicing opinions. Interrupting me many times when I am speaking and most ardently rude trying to play the same song and dance about the fee and that it cannot be touched. When I told him that he should have better PR and that he should not interrupt me and rattle on when I am voicing my opinion, he hang up on me. This so wrong in so many ways. The account in question is [protected]. As I mentioned I should not be forced to pay for a fee that I am not benefiting. According my lawyer, this fee is illegal and forced upon if there is no recourse to challenge it to make sure a service is being provided. I am rather disappointed by this turn of events and would expect better from Century Link. Could you believe it, he hung up on me. Kevin Hill
CenturyLink Reviews & Complaints
I have internet through Century Link for some time now. I regret that they are the only company in my area. Today, 10/10/2019 I called to request that they change my due date as I am being charged $18 a month in late fees. I was told, “we can’t do that”. I am being charged this every month because I don’t get paid until the 3 of each month. They want to be paid by the 19th of the month. So, I am in arrears every month. This is not a hard thing to do, one should be able to accommodate a long time customer. Can’t just doesn’t hack it. Supposedly it’s their system that won’t allow it. B.S. They are greedy and just want to take more money from people on a fixed income.
CenturyLink Reviews & Complaints
I have never had a good experience with Qwest customer service and today made me realize after being a loyal customer for 10 years, I have to end doing service with them. I moved into my new house and made arrangements to have my phone number from my old house transferred to my new house. “No problem” I was told. Well, now I am receiving phone calls meant for someone else. I calles customer service and after a long time of trying to explain my number was not working I requested to talk to a manager. I was told a technician will not be able to come for 2 days. There was a technician here today but apparently he failed to check if my old number worked. I got the manager to agree to forward my home calls to my cell phone. It never happened. I hope they record there conversations with the customers because if a supervisor ever heard our conversation someone would be getting fired.
CenturyLink Reviews & Complaints
I have no choice but to use centurylink for my phone and internet sevices because they are the only company in the area. I have changed my service 4 times in the last 6 months because I am trying to save money and everyone promises, “This will be a lower package.” By the time they prorate everything, I lose money. Every package is higher than the last. The most recent situation is I was paying $69/mo for basic phone and dsl. I had to call and ask a question and the rep told me that she could set me up with a better package for the same price. I told her it sounded too good to be true and she said that it would be this price for 1 yr and then I could change it if I still wanted to. That was 3 months ago. My first bill was almost $400 and when I called they fixed it. Second bill was almost $200;. I called again and they fixed it!. This month my bill is $115|. I call them and they said this is the correct amount for this service:. I was told that they could downgrade the phone service for me but I would get all these prorated charges which always end up being half of the previous package + the entire amount of the new package on my bill;. I do not want to pay this again”. They don’t want to help me|. Is there a law against a company having a monopoly on a town??? I’m so tired of being screwed! Need someone to come in here so centurylink doesn’t have a monopoly on my town! So ready for a different provider but no idea what I can do!
CenturyLink Reviews & Complaints
I have purchased a vpn for the internet and everytime i use it centurylink throttles me down to near nothing and i have many video”s of this and sent them the video”s also and they tell me they have no way to throttle down services and other at the company said they throttle people with vpn because they cant see what we are streaming or what we are doing. They wont stop throttling me and in this they are denying me the service i paid for ! they think its a damn joke.
CenturyLink Reviews & Complaints
I have rural 256kbps DSL, and use an independent ISP. From time to time when the internet is down, I wait for 24 hrs for it to spontaneously resume (which it does 1/2 the time). Calling Customer Service is almost useless. July 8, 2019 I called because of a service outage. Connected to a foreign call center, personnel with heavy Indian accent and fake names (I spoke with 1st level support staff “Raquel and Mikie”). Before I called I had already swapped in a known good spare DSL modem and talked with my ISP”s technician. He identified the problem was with the digital network between CenturyLink and the ISP. All CenturyLink could do was confirm the DSL signal to my house then insist it was my or my ISP”s problem and that I “must” buy a new modem. After 45 minutes on hold I was unsuccessful getting a supervisor to talk to. Finally I insisted on a Repair Ticket to get a tech to come to the house (perhaps someone who might actually look into the equipment failure). Magically, the problem resolved itself shortly before the tech showed up. I speculate that when they get multiple calls/repair tickets in an area, a tech finds the problem when starting in on it and that fixes several of us at once. My complaints: 1) I was blamed for a problem that wasn”t mine. 2) My ISP was blamed for a problem that wasn”t theirs”. 3) I was told I needed to buy something I didn”t need and which would not have helped the problem. 4) I wasted at least 2.5 hrs on the phone because of CenturyLink – 3 calls to CenturyLink and 3 to my ISP – because of inept, misleading, misdirecting and inappropriate responses and I had no ability to escalate the call to a more competent service level. 5) There is no provision for calling back to talk to the same service rep a second time. 6) The whole experience was a colossal waste of my time and that of my ISP. 7) I was without internet service for 48hrs during a time that was critical to my business and required that I drive to another location to conduct business. Suggested resolutions: 1) Take away the CenturyLink monopoly in my area. 2) Supply service reps (at the call center) that are honest, more competent, and that have better 2nd-level support. 3) Provide an easier path to escalating a trouble call. 4) Provide actual technician support for trouble calls that don”t fit the usual profile.
CenturyLink Reviews & Complaints
I have seen signs around that centurylink is going to provide high speed internet service here where I live. So I called the number on the signs and left a message (Did not have option to speak to person). Did this about three times. No one ever called back as promised. Not even to tell me they could not provide the service. Amazingly, the people one mile down the road have the service while I am stuck having to pay $90 a month for satellite internet through hughesnet! Can centurylink at least call me back and tell me how much they suck and how little we matter as customers or do we have to make our own suppositions on that based on their apathetic service?
CenturyLink Reviews & Complaints
I have tried several times to send an email (below error) to Tech Support and received this error: I Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, [protected]@selfservice.centurytel.com and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. I ordered 10 mpb of high speed internet on the 20th of August. There is a pattern that is causing our speed to continue to drop to 1.49 upload/.25 download every couple of days. You should have several repair tickets on file for this issue, of which none have solved the problem permanently, even after a Tech Lead rebuilt my account at least twice. The last call for repair was on Sept 7th. This time the Rep had us log in to our modem to check the DSL Power an DSL Status then submitted another provision request, stating “they may have to move my account to a different port”. The speed came back up to 7.18 upload/.79 download that evening, fluctuating between this speed and 6.96 download/.78 upload until 2:06 AM this morning on 9-10. It is now back down to 1.50 download/.26 upload. Each time this happens, rebooting the modem does not resolve the issue. I would really like to get our internet speed corrected to 10 mpb permanently. I should not have to make a call to Tech support every couple of days for this service. Please reply when you have corrected the problem and let me know if this is going to be permanent. Thank you!
CenturyLink Reviews & Complaints
I have two lines/modems. I called to cancel one modem. Customer Rep verified info for both modems and canceled the appropriate modem – took 40 mins. Cust Rep sent me to tech support to verify the modem number for return. Tech Rep told me that Cust Rep canceled BOTH lines not one line. Tech Rep told me that I shouldn’t have called to cancel a modem, I should have just put the modem I no longer wanted in a box and mailed it back. He assured me that he was not blaming me for their mistake, he was just informing me. Tech Rep escalated my call to higher-level Rep. That Rep verified that both modems (my entire CenturyLink account) were canceled and told me that my canceled acct could not be reactivated and I would need a brand new acct. He started to ask for my information to create a new acct… when after 1.25 hrs on the phone, I was disconnected. I called back and got another Cust Rep. I told him that I needed to create a brand new acct. He looked up my “so called canceled” account and said that everything was fine – “Your acct is fine. You have one canceled modem and one active modem. There is no issue.” At this point, I don’t know who to believe. I guess I just have to wait and see if I have service 24 hrs from now. What I thought would be a simple five-minute call took almost 1.5 hrs, so far… I’m stressed out and exhausted.
CenturyLink Reviews & Complaints
I have voip phone and Internet with century-link. When it rains the phone has trouble ( missing data ) when you are talking and sometimes you are disconnected. This is because there are to many crc errors building. Have been complaining to century link for months on end. They told me I needed a filter on the phone. I installed a filter on the phone line and I still had the same problem. Century-link tier 1 tech told me my phone line was too long to the modem. I then ordered a cat 6 cable and ran it from the interface box on the outside of the house through the wall directly to the modem. Still had problems with the phone and modem disconnecting when it rains. Again I called tier 1 tech and they told me my modem was bad. I got a century-link modern the same day and still had Internet problems and phone problems. I complained to a tier 1 tech again and he told me that he did not see any trouble on the line. They had told this story to me every time I had called before. I think they tell this story to everybody that calls in. I then talked to a tier 2 tech and he accessed my modern and said it had 4.2 billion HEC errors on the modem. He said this was way to many errors in a 8 day time period. Century-link sent out a service tech that had no clue how to fix this problem. He checked the dsl service line at the house back to their main office and told me it was just fine, I then called a tier 2 tech to see if the service tech was telling the truth and found out the information that had been down loaded into his meter and sent back to the main office showed there was a problem with the line. I asked the tier 2 tech and the service tech the same question again to make sure there was no misunderstanding and got the same answer. The service tech had 100% lied to me. He worked on the line for six hours and never got it fixed. I called again to a tier 2 service tech and had him check the modem for crc errors and he said there were to many building, the line still had a problem. He sent a another service tech for the next day and he worked on the line for 2 hours and said it was as good as it was going to get. I checked the ping times and some of them were running over 200ms and I told him there was still a problem on the line. He told me there was no problem and I did not know how to check for the problem but he refused to check for any problem and that he was done. I told him if he was done to get in his truck and leave. He refused to leave and continued to argue that there was no problem with the line. Again I had to tell him if he was done to get in his truck and leave. He then left and I called the repair service for century-link. The tier 1 tech had trouble hearing me because the connection was so bad. I asked him to check the modem for errors and he kept telling me the dsl line was fine. He said he was having a hard time hearing me that my cell phone must not have good service. He did not realize I was talking on the same line I was complaining about. HE THOUGHT IT WAS A CELL PHONE. I then was transferred to a tier 2 tech that checked my modern and said there was too many errors, there was still a problem with the line and wrote up another service call for the supervisor and the service tech. I waited all day long. Nobody ever showed up, nobody called. The same service tech falsified the record and said he had make contact with me and advised me that the line was good to the house. He closed out the ticket repair order as soon as he got to work. It was closed out at 8:01 am. EVERYTHING YOU READ ON THIS WEBSITE ABOUT CENTURY-LINK I BELIEVE IS 100% TRUE. NEVER USE THIS COMPANY FOR ANY SERVICES. IF YOU HAVE A PROBLEM THEY ARE TOO STUPID OR TO LAZY TO FIX IT. P.S. I WILL BE FILLING A COMPLAIN WITH THE PUBLIC SERVICE COMMISSION
CenturyLink Reviews & Complaints
I have waited for days to get a new jack, because I work from home I have wasted 3 days of pay being lied to by the customer sevice agents of century link. One I dont know who trained the agents that work there. I have been lied to by multiple agents I waited all wednesday for a tech that an agent by the name of belinda told me was coming no one ever showed up and one she never put the order in so when it go to be about 5;30 I called to see what was going on then I spoke another young lady very rude so I ask to her supervisor he told me it would cost to put a jack in. So that I can use this service you have to pay for the install and the monthly charge. I just shake my head. So anyway the supervisor gets on the phone and tell me to go to the store and buy a long cord. I was like really after ive waited for 8 hours and missed money for 3 days. I work from home I understand century link can care less about how I feed my family so today I got an email saying a tech will be here between noon an 4 pm. Guess what time it is and guess who is not here. This is the most liing company I have ever dealt wih in my life. The lies so freely I feel this company is a scam. I feel you should pull all these calls and listen to your agents lie to customers and the century condone it… It blows my mind. Something I have submitted 2 consumer reports and feel like the better bussiness bureau need to be involved for real.
CenturyLink Reviews & Complaints
I hooked up service more than 2 years ago after purchasing a new house. a week into the service, I realized I had damaged phone lines and called century link asking for the phone portion to be removed from my service and bill. long story short, it was supposed to be taken care if. I set my account up auto pay and never looked back. 2 years later, I finally examine a statement when I was ready to disconnect service and found the phone portion still on the bill!!! after several hours on the phone with them..getting disconnected several times…being told they verified my call two years ago and then after disconnect and call back being told by another it couldn”t be found, I got frustrated and asked for a corporate number or address where I could lodge a formal complaint. I was told no such thing..sorry Charlie.
CenturyLink Reviews & Complaints
I just don”t understand it. I called century link when this company was running a special for phone and internet for 49.99 a month when I got my bill it was 107.38 $ I called them and was told all these extra fees was add. To the bills… Why do these company have to lie to the consumers suddenlink cable is the same way they tell you one thing then when the bill come it is as different as night and day. I would tell all the people get a dish with a contract in black and white. Then you are not surprised ever month when the bill comes.
CenturyLink Reviews & Complaints
I just got done talking to Century Link, yet again. This time they added $50 to my monthly bill. I talked to two representatives who were unable to help (common problem at Century Link), then I was sent to the “loyalty” dept. where they try to sell you their tv service, as a way to lower your bill? But as soon as I stated (respectfully) the problem, I was disconnected. There was nothing wrong with the connection – their reps (talking from experience) often disconnect when they don”t want to handle your problem. I”ve been dealing with Century Link for about 2 years now and have often had to call to get them to take off some mystery charge. During the first 6 months with them they overcharged me consistently each month, it added up to more than $150. I was able to figure out where they were adding it in on their incomprehensible statement, and they finally paid it back. After that things were fine for awhile. But now this new charge. I”ve had it with their “customer service” and am definitely looking for a different company for phone and internet.
CenturyLink Reviews & Complaints
I just interacted with one of the worst customer service agents I encountered in 10 years. I called – on my mother’s behalf (my mother is infirm and I am paying her bills) simply to question your list of local and long distance phone service charges. Since I have not submitted a power of attorney form, this agent would not even offer me an explanation – that is all I wanted, an explanation with no dollar amounts – various charges on the bill. She would not ALLOW me to speak with a manager. That is an absurd policy. An explanation for various fees charged, not the dollar amount, that is all I want. 11:29 AM EST 10/24/2017 [protected] 1. What is a non-telecom service charge? 2. What is a Linebacker at account level? 3. What is a property tax recovery fee? 4. Why is there a long distance line charge? I am very, very, very unhappy with CenturyLink and am looking for another service provider. Ruth Peebles, daughter, Power of Attorney
CenturyLink Reviews & Complaints
I just want to add to the multiple complaints about gross overcharging by Centurylink.In simple terms, they are ripping us off. When we moved to Montana 6 months ago we signed up for phone, internet, and satellite tv over the phone before we moved in. Once we got here the phone and internet were turned on as promised, but the tv guys didn”t show up until about a week late, and they weren”t centurulink employees but instead some subcontractors who admitted not having liability insurance.Luckily we declined the satellite service. Then we started getting our bills. First of all the bills were incomprehensible and about 2 to 3 times what we had been told our service would cost. One fee was about $65 for delivery of a modem.Of course we never agreed to that and never would–who in their right mind would. Plus our phone rang all day and night with telemarketing calls and bill collectors for whomever had our number previously and with blocked anonymous calls. So after about 2 months we dropped the phone and told them we wanted the cheapest internet service available.The customer service person my wife spoke with said the service should cost a little under $50/month. Of course, it was over $50/month. After 1 1/2 months of this, we shut off service and went with Bresnan for internet, who is charging us just what they said they would, under $40/month. So on our last bill–to top it off–Centurylink hits us with a $350 charge for unspecified services. We have filed a complaint with the appropriate consumer agency and are looking into civil litigation. Stay away from Centurylink.Our new neighbors–a number of them–warned us about Centurulink when we moved here. They were right. Avoid Centurylink if you value truth, honesty, fair dealing–and your hard earned dollar.
CenturyLink Reviews & Complaints
I keep getting a text from a Mike stating that he got all my information from the title company and wants to buy my house. It’s a SMS text from [protected]. Their carrier is Global Communications and when I searched on their name, I saw all the other complaints. It’s a local number and what is worrisome is that they include my home address in the text. I don’t like that they have my address & phone number.
CenturyLink Reviews & Complaints
I keep getting phone calls about getting some sort of hardship car buying help. They call numerous times throughout the day, more than any telemarketer is allowed. I told the person on the other line that I want you to take me off your list. Every time they call I keep telling them. “that I don”t need another car.” So, the next day I get more phone calls from them, my expecting wife answers the call, and they began harassing her about take the number off their list, after that they told her, [censored] You, and that I will not.” I got on the, “Do Not Call Registry”, and put their number on it. When they called today, I put them on the their list, all I got was, How the [censored], could you do that, and more colorful words and phrases, and they hung up. And tonight they called again and the same situation all over again.
CenturyLink Reviews & Complaints
I keep getting phone calls from this company. My caller ID identifies them as “SUNROCKET DID” but a reverse look-up of the phone number leads me to Global Crossing Local Services in Chicago. When I answer the phone, they do not respond. I have no relationship to this company. I am on the “Do Not Call” list so they should not be calling me. Their calls are aggravating. I am concerned that they are connected to some kind of burglary gang and they are checking to see if any one is home so, if we are not home, they can notify their accomplices and burglarize our house. I want these calls to stop!! Thank you you can reach me at [protected]@comcast.net
CenturyLink Reviews & Complaints
I live in a small town called starke florida know as called Bradford country Florida it”s small town of people I”m paying for service getting 10meg for speed only I”m getting I don”t live in a city area wear there is speed 1000% faster then DSL now anyway I had no choose go with it it”s soo freaking slow get from 10meg sometimes down 4.0meg speed evening slowerrrr!!! I called century link customer”s service asking them any changes for speed upgrade two faster for regular home owner they told me ohhh!! needed!! started a business!!! get over 40meg that is load bs for love of god I live ny I got”ed speed faster for local Internet 60meg now ny called century ask if there was any new uPADTES IN MY TOWN FOR INTERNET SPEED NOPE OVER 7 YEAR BEEN NOT DON A DAMN THING FOR GOOD I SAY DO NOT GO WITH DSL FOR CENTURYLINK AND OVERCHARGE YOU FOR A PRICE YOU ARE PAYING FOR SPEED NOT GETING GET PING SPEED AS UPLOAD AS 0.02 MY CELLPHONE IS WAY FASTER THEN THERE SERVICE
CenturyLink Reviews & Complaints
I live in the country of NC. I understand it takes a while longer to get things here, such as hi speed internet service BUT I have been waiting for almost 6 years now! Started off with Sprint, then changed to Embarq, now CenturyLink. I had no say so in any of the changes. I don”t even have the option of going to another phone company that COULD offer hi speed at this time. I had another phone company come out to install and they looked at the lines and informed me it would be against the law for them to use those phone lines because they were owned by another phone service. Embarq set me up to have hi speed installed over a year ago. The day before they were due out I was informed they had experienced a technical problem and would be unable to offer hi speed to me after all. A month ago I called Century Link to see if they knew when or if the technical problems of a year ago were ever resolved. Man on other end told me he”d send an e-mail to someone and let me know with in two days if and when I might could expect internet service at my location. Like I said that was a month ago and I”m still waiting for that call!
CenturyLink Reviews & Complaints
I live on a parcel of land where there’s 3 separate dwellings with 3 separate addresses separate power meters separate gas meters, etc. the person that used to live in this cottage ran their own telephone line from here to the main house, to utilize internet. I have repeatedly asked century link to run one of their lines from the main house to mine, since they are charging me for a service and they refuse how do you charge me for a service when you don’t provide the line and refused to run 1.. They also share my information with the other 2 residents who have nothing to do with my service that’s illegal. They have no permission and nothing to do with my services or my bills please how I’ve contacted the FCC it’ll be a lawyer next I can’t get ahold of century link they refuse to listen
CenturyLink Reviews & Complaints
I made arragements to pay my bill on the 24 of August, that is when my husband got paid, the girl said as long as we take it out automatically, your service will be fine, I said ok, as long as it doesn”t go out before then…well it came out one the 22nd, caused my account to be overdrawn, and I had other checks come in, that I got charged for, but, wouldn”t have been overdrawn if not for the payment coming out early. So after about 5 hours on the phone, being disconnected, and to calm down…just makes me madder, they don”t care that they cost me 150 in overdrafts, they kept saying there was nothing they could do, I said bull, get me a manager. So…I got a manager named Kyle, I recorded our conversation, he said he was sorry, he knew it was there fault, and asked how much my account was overdrawn, and I said right now it is 673.00, he said fine, they were gonna credit my account 673.00, and gave me a confirmation number [protected] in case any problem, well I called back on Tuesday, and asked where the credit is, and they said it takes 72 hours, so I said ok. Called back Thursday, and they said, still pending approval. Nobody would let me talk to Kyle, said they didn”t know who he was, didn”t matter that I had the confirmation number…making me crazy! So, I called Friday, today the 26th of August, and had a Mike totally argue with me, and say, why would we give you money, when you didn”t pay us, it was returned NSF, I tried to explain how it happened, he wouldn”t listen, in fact he argued with me, like he knew what he was talking about, I told him, it went threw two days early, they caused it to be overdrawn, I can”t help if the bank returned it, it was a large amount, and the Kyle said they would take care of it, and he is like why should we??? and I finally hung up, he was crazy! Then, I got a supervisor, Patty, who totally lied, and said it was set up for the 24th, and it didn”t go out of my account on the 22nd, so I hung up on her, she lied. Then I got a Julie, who said that yes, it came out on the 22nd, which it wasn”t suppose to have, but, that Kyle was wrong, and I wasn”t gonna get the credit of 673.00, just the 494.95, not the overdraft charges. So, I said great, so you all lie, that is all I have heard is lies, so why did Kyle give me a confirmation number for the 673.00? Makes me so mad, how do they get away with overdrawing my account, and not paying for it? They just credited the 494.95 the next day, and forget the charges? That is so wrong. I am very upset, and their service is awful! They acted like no big deal they overdraw my account for 3 days till I get paid, and I have to pay 150 in charges…hey, no big deal, I couldn”t use my account, because I didn”t have that much money to put in it, so any money would just be taken up as overdraft charges ! And when they keep telling me not to yell, well, the first 4 calls, they said there was nothing they could do about it…I kept saying oh yes, there is, get me a supervisor, after 5 calls, I finally got one, what good did that do, , , , plus they should pay me for the 5 hours on the phone, and for getting me soooo upset, I really don”t need this crap, and lies lies lies, and telling them my info over and over, and then the ones that don”t speak English, that is why this all happened in the first place, she didn”t speak English, and she goofed up. So frustrated, gonna drop them, don”t need this stress!
CenturyLink Reviews & Complaints
I moved in Nov. 2013 and cancelled my service with Centurylink. I used the prepaid shipping label to return the modem. Six months later, I received a collections letter billing me for the modem. Since I moved 1400 miles away, I had no idea where the tracking label ended up. I”m out $100 for a fraudulent charge. I will NEVER be a Centurylink customer again.
CenturyLink Reviews & Complaints
I moved into home in October and established service with Qwest. That was my mistake. My phone and internet NEVER worked. I canceled internet in Novemeber, but tried to get them to fix phone service. It never happened. I set up service calls via automated service call, and they never showed. I finally called and talked to a human in January and they finally came out – and charged me $85 to say there’s nothing wrong. My phone still didn’t work. I canceled all service with them, but of the 429.10 they billed me over the months, they refunded only 104.27??? By the way – COMCAST is working FINE, and were very responsive. Repeated phone calls to Qwest = runaround. I would NEVER recommend using QWEST unless, of course, you want to get ripped off and have no service. The technician even VERIFIED the service wasn’t working and the phone was never used, but they would not credite my account as it was not “their fault” the line was not working???? (even after they made documented repairs??
CenturyLink Reviews & Complaints
I opened the door one day to find two enturylinck reps at my door. They told me that they have laid fiber optics line at my neighborhood and they said they have a special for 71$ a month for both Internet and prism tv. I trusted them and ask them to install the services at my home It was the biggest mistake I ever made. Ever since I have spent over 15hours on the phone with them that my bill is not 110 a month I was promised by 3 people on that day that I only pay 71 per month for a year. But the company claims that they have no records of it. And each time the pass me around different departments each saying nonsense that they never uphold. This company should not be able to scam people like this and get away with it. It”s not fair and it”s under American..
CenturyLink Reviews & Complaints
I opted for paperless billing.I have three accounts, one is business, one is at one house, the third is at another house. For some reason I stopped receiving bills to one house. I contacted Centurylink to find out why but it took them three weeks to respond to me. They finally responded and told me they needed to check my phone lines. They came on and checked them and I had absolutely no service and my phone. I called them again and after being on told and passed around for 90 minutes, I was still unable to resolve anything because they were “Closed until Monday!!”. So, on Monday I called them again. They told me that my bill was “past Due”. I told them I knew it was and I I needed to resolve the issue that my bills were not being sent. They patched me through to billing. I spoke with a woman who asked me to pay in full my bill right then. I told her “No problem”, gave her my information and paid the bill in full. I left the country on vacation for a month and when I returned, I received notice that my bill was overdue! I was shocked because I had paid by phone before I left!! So, I paid it again. A few weeks later I received notice that my account was closed for nonpayment. So I went into my account and there was a credit of $130!!! I called to find out what the *** was going on and everyone was as nasty and as unhelpful as could be. A few days later I received a check for the $130 credit. Go figure. But it did not end there. We went to refinance our home and found that our excellent credit rating was trashed by CenturyLink.When I contacted CenturyLink, their response was “Sorry about that”. To date, their erroneous rating has cost us more than $3000 to date because we did not get the mortgage rate we anticipated because, and ONLY because of the one poor rating Centurylink gave us for something that was their fault and not ours.
CenturyLink Reviews & Complaints
I ordered a regular telephone service on December 4th, 2017 CenturyLink techs have pushed my company off and I still do not have service to my business. I have called multiple times and they people on the phone have been very nice and polite and have told me a new time and date that the tech will be out. However, I still have NOTHING. I am very frustrated with this company but I have to have a land line for my business according to state law. I have my lot/office approved by a MSHP officer before I can start my company so I would like to start my business so I can make money. What do I need to do so you will come out and fix my service so I can START my business.
CenturyLink Reviews & Complaints
I ordered an upgrade from 5GB of @ease to 50GB on 7-25-17. It was installed after several phone calls and attempts on Friday 7-28-17, backup ran all night until the next day, 7-29-17, backup completed with errors, the upgrade was uninstalled and reinstalled 4 times which took all day Saturday into the night. 7-28-the during the day a gentlemen from century link came to my house unannounced and said he came to upgrade my modem, I asked him who sent him and he said he just had a ticket, when he left my voice mail had been emptied and I had to reset it up. on 8-2-17 called in again no Wi-Fi, tech fixed it, on the phone again. century link came back on 8-3-17 to install modem upgrade from 10mg to 25 mg, when he left no Wi-Fi, no phone, only static and can”t hear phone ring inside house. Today is 8-4-17, no Wi-Fi, no phone, only static and still can”t hear phone ring inside house. I have called and chatted at least 12 to 15 times since 7-28-17. Very frustrated nothing is working and no credits have been offered for anything. Thinking about leaving Century link, been with them for 30+ years. enough is enough
CenturyLink Reviews & Complaints
I ordered internet service on monday, they were supposed to activate my service on friday, I call every day to make sure they activated by friday night, I even call 3 hours before 7 to make sure and they told me not to worry it was going be Activated by 7 by 8pm there were still no service I call I wasted 2 hours of my cell phone minutes talking and being transferred to different costumer services agent so they could tell me that there have been a problem and that I was not going to get internet till monday the worst thing is that they assure me it was gonna be by friday before 7 and I got fired from my job because I assure my boss that I was goning to have internet by friday night and I couldn”t finish my job, please don”t get ceNtury link is not reliable and not worst it …
CenturyLink Reviews & Complaints
I ordered internet services and installation on May 11. I was told that a technician would be at my home on May 18 between 12 & 4. I took off of work and sat home waiting. At 4:30 I decided to call and see if someone was coming. I was told that my account was put on hold because the internet speed they told me I would receive was not available in my area. So you have been knowing for a week that it wasn’t available and couldn’t call? REALLY! After being put on hold for 20 minutes then being transferred to a different department I was told the service date was for June 18. I informed the guy I was talking to that according to the email that Centurylink sent me it was May 18. Again REALLY!! You mess up and want to lie. He next tells me that he could get me scheduled for May 23 from 8 to 5. For the 3rd time REALLY!!! You want me to take off of work again in the hopes your technician might come? I tell him just to cancel my service because I deserve much better customer service then what I’m getting. He then tells me I have to return the modem within 30 days or I’m going to be billed for it. The 4th and final REALLY!!! I don’t have the modem because your guy didn’t show up. The final insult is I have to wait 3 to 5 business days for a refund. Apparently Centurylink does feel that their customer’s time is of any value.
CenturyLink Reviews & Complaints
I ordered service on Sept. 1. On that date, I spoke to a CenturyLink rep and said that I wanted bundled Internet and DirecTV. I was told that my Internet would be installed on Sept. 4 and DirecTV on the 7th. Once all of the CenturyLink details were finalized, she transferred me to another agent to complete the DirecTV account set-up. I was promised a bundled rate of $49 for Internet and $58 for DirecTV. Installation took place as promised. The problems began with CenturyLink almost immediately. I never received my first bill. Knowing it was coming due, I proactively called customer service to try to get online access. I was told I couldn”t access my account online until after my first bill arrived and was assured that it had been mailed. I waited a few days and called back. After being elevated to a supervisor, I was told that the bill was sent to the service address instead of my billing address, which is why I didn”t receive it. The rep put in a request for it to be re-sent. After several more days I called back and a second request for it to be re-sent was made. In the meantime, another rep was able to grant me the code needed to access my account online. To my shock, my bill was $95 higher than it should have been. Turns out, I was charged for phone service that I never asked for. After speaking to two supervisors, I was assured that the erroneous charges would be reversed, including the phone installation charges and phone service charge for the first month. I was told that I should be able to log in online in a few days and see the adjustment — before my bill was due. When that didn”t happen I called back. At first I was told that — based on the notes in my account — none of that ever happened. I was then transferred to retention and spoke to a supervisor named Marilyn. She immediately saw where I should have been credited and went through the whole process to make sure that happened. I was again told it would show up shortly. She then transferred me to another agent to “disconnect” my phone service, again this is the service I never ordered. By this time, I had spent a full hour on the phone each time I had to call in. A few days later, I logged into my online account, and my bill had actually GONE UP by $21 (this was my due date as well). I spoke to Jackie who initially told me that she could see where I had requested a credit but that it had been denied because the charges were valid. I explained what I”d been told by the supervisor, Marilyn, and was put on hold while Jackie contacted Marilyn and verified that the credits were in fact in process. Jackie then immediately took off the $21 charge (which she could not explain), and instructed me to go ahead and pay my bill MINUS the $95 that would be credited to my account within the week. I specifically asked whether it would be considered past due or incur late charges and I was assured I would not, since the credits were clearly pending. She also told me that because a retention agent had made the request there was no chance it would be denied this time. I paid my bill minus the pending credit amount and waited for the credits to appear on my account. When that did not happen after another week, I tried sending a detailed email to customer service, spelling out all of the above. Here was the response from an agent named Heather: Review of your account does not show that you were quoted any adjustment. The representative you spoke with advised you she would submit an adjustment request on your behalf to have the charges investigated for validity. Currently, the charges are valid on your account and cannot be removed. There was a previous adjustment request on your account for the charges that was denied stating the charges were valid. Please be aware that adjustment requests are not an immediate adjustment to customer accounts. It can be denied which then makes you liable for paying the charges. The request that was submitted on your behalf needs to allow at least 30 days for research to be done. A representative will contact you when they have finished their research to advise you if the request will be approved or denied. At this time, no credit is warranted to your account and no changes will be made. Please be aware that when disputing charges, it is recommended you pay your bill in full by the due date to avoid service interruptions and late fees. We do apologize for the confusion with this process, however right now the charges are reflecting to be valid and your balance is correct for $185.35 due 11/14/2014. My new bill just came out. It shows that my original promotional rate was reversed and that my current monthly charges have now increased to $89. Oh, and one more thing . . . along the way I was told that my Internet never got bundled with DirecTV. CenturyLink tells me that was DirecTV”s fault and vice versa. Either way, I will never get that discount, as they now tell me I can”t have my services bundled because I”m an existing customer!
CenturyLink Reviews & Complaints
I ordered your internet service which you promptly billed me for but I still have not received service. Your install department rescheduled twice and then never showed up. I waited over 3 hours and then spent the next 4 hours on the phone then spent 2 hours the next day on the phone. One week later no service still. I will not pay for something I have yet to receive and will be cancelling today. From the reviews I have read about centurylink online I should have stayed away in the first place. I will never use centurylink and will be telling as many people as I can about my experience.
CenturyLink Reviews & Complaints
I originally complained via email to CenturyLink in 2013 for poor, substandard internet service. I”ve followed up several times via “chat” and the telephone which has been to no avail. I get the bait and switch… oh, you need to talk to “so and so” then boom I”ve been transferred or my personal favorite…they drop me from the “chat” line because the internet service is too slow. No kidding. Of course, they are full of apologies. Now 2017 I spoke with Julius last Friday night. Took me 3.5 hours to watch an hour lecture from a local university. He gasped when he finally found the problem…the answer very congested service box. CenturyLink told me four years ago they were working on the problem and would be upgrading soon. Julius continued to tell me to go to the chat box on their website to help troubleshoot my problem. Suspiciously, there is not a chat box available on the web address he gave me. Selective availability for our area because I know that I”m not the only un-happy customer here?? Is this how they weed out complaints? Turn off our access to the chat option? And finally, I pay $49.00 per month for 1.5 Mbps and yet they advertise on all of their web sites 40 Mbps for $34.95/mo. CenturyLink”s business model is inferior and disappointing. Be cautious if you decide to enroll with them. My experience has been absolutely, unequivocally below professional expectations and horrific service.
CenturyLink Reviews & Complaints
I originally entered into a contract with Century Link in February of 2010 for High Speed Internet and Telephone Service because I was told the company did not offer standalone (dry) DSL. In November, I contacted customer service after finding out the company did in fact offer this service. The customer service agent was new and switched my service over as requested. The internet speed was cut in quarter and I was not informed that the DSL speed would be reduce from 3 MB down to 768 KBps. I have spent over 2 hours with customer service on this issue and have now been transferred between representatives twice. This company has not been easy to deal with.
CenturyLink Reviews & Complaints
I own and operate a small bookkeeping business, which processes payroll, and records that requires a phone line. I called for century link service numerous times in the past month to fix the hum on the line so my dsl will work in order to process payrolls, and send scanned documents to my clients. Century link service tech come out after business hours which are stated up front with dispatch when setting up the repair order. They close the ticket and I have to go through the same problem now going on a total of 3 days of down time, which has cost me $350.00 per day. So a total of $1050.00 in time and work. I want to be part of class action that sues century link for lost time.
CenturyLink Reviews & Complaints
I paid the wrong account for 2 months and they refuse to correct. I have called 3 different times and they say they are looking into it and then they claim to transfer me but all they do is hang up. After trying to resolve this like an adult, I have canceled my service and will be making a fraud complaint with my bank. The worse part about it is the Confirmation / tracking numbers mean nothing to the company. I guess they give them out to make you feel better.
CenturyLink Reviews & Complaints
I paid through my bank account on 8/31/2010 $10.00 which cleared my account on 9/1/2010. Later I got a bill saying I would go to collections if I don’t pay $11.66, so I paid through their website on 10/5/2010 granted I thought this was another bill not realizing it was the same bill and now we paid twice. I called on 10/5/2010 to confirm and advised them that I already paid for this original charge and it cleared and they stated they would do a Payment Investigation and it would take 3-5 business days for someone to call me regarding this issue. I never got a call and so I called again on 10/15 I explained I’ve been waiting to find out what is going on with my case.I was told it takes 7-10 days for this to be done, yet still nothing about the status of my case. I called again 10/29 to be told now they need a copy of the check the bank sent or bank transmittal report. So we sent that to the fax group at 800.393.4318. I still didn’t hear anything so on 11/5 I called yet again. Explaining I don’t have time to call every week to find out where and when my money will get refunded, that it’s been over 30 days since this has all started “the investigation” which they put a note in for someone to call me for a follow up to this day I have not heard anything. I can’t believe it takes this long to get my overpayment back. My next stop will be to the BBB, for someone not to call me or for me to not get my refund in a timely manner is unacceptable. I will not recommend this company to anyone nor use them again.
CenturyLink Reviews & Complaints
I received a “free” upgrade flier in the US mail for my DSL from 750 to 1.5 mbps. The flier said no catches, just because I have been a customer for many many years. OK, what happens after the year of faster service? The speed goes back down and nothing changes. So I did it. A week later, using speedtest.com I see no change in speed. I call and they said no order was put through. They look for the offer code so they can put it in and the rep comes back on the line (after trying to sell me other crap), and says she found the code. She can do it…BUT when the 2x faster free upgrade year is up my price goes UP $10 a month. What??? I told her h*** no, I won’t have anything to do with them. If I did not have an alarm I would have ditched these people years ago. So they tried a bait and switch with a “we love you because you’re a long-time, on-time paying customer”…oh, and by the way, this is a back door way to jack up your rates if you’re not smart enough to ask. Unethical. Deceptive. Crooked. And they wonder why people are dropping land lines left and right. You’re not making any friends with your old customers by treating them this way. Now I will look for every way possible to dump these people. I don’t need a voice line because we use cell phones. But I have to have it to have the alarm line. And I HAVE to have the alarm. You’ve been warned.
CenturyLink Reviews & Complaints
I received a call from C-link asking me to use their internet service they offered me a one year $14.95 a month internet service. The C-link person said I would only pay $22.50 for the installation and no other charges. I already had a phone line with them paying approx: $50.00 a month so I thought yes this is a good deal because I would be paying approx $65.00 a month for phone and internet. I received my first bill of $405.00 for installation charges AND OTHER ITEMS THAT MADE NO SENSE. I called C-link and spoke with a rep. about the bill and after one hour on the phone with her she said that it looked like someone got carried away with their pen and she was so sorry about this mistake and now I would only owe $222.00 which was crazy to. I waited until the nest day and called again to get a new rep who finally fot the bill to $166.00 which is also crazy since there was only to be a $22.50 charge in the first place. I was angry said cancel it all she said I would owe them $200.00 cancelation charge, I told her I did not agree and to show me thecontract with my signature, she said it was done electronically. Another lie.. I don’t know what to do, I have perfect credit and don’t want it ruined but I also don’t want to do business with a crooked company like this.
CenturyLink Reviews & Complaints
I received a collection notice from Afni, inc. that is supposedly the balance I owe on a 6 year old Qwest bill. I contacted Afni to say I have no knowledge of this bill. They told me I could pay over the phone and if I didn”t it would hurt my credit. I asked, and they sent me a copy of a bill that does not have qwest logo or information on it. It is merely a typed up bill from who knows what. I don”t want to be pushed around by a collection agency in what seems to be a potentially fraudulent bill.
CenturyLink Reviews & Complaints
I recently had my phone service with century link disconnected by my own choice to try a new company. The service was disconnected on April 1st. I waited for my final bill to come in the mail. I did not receive it. My payment was usually paid on the 24th of the month. I received a bill today on may 1st, EXACTLY 1 month from stopping the service from a COLLECTION agency. I have decent credit! This is very upsetting that a large corporation such as Century Link would rape its customers this way. When I called to speak to a representative, all she could tell me is that it was an “internal” collection agency. She could not explain to me what “INTERNAL” collection means… Is this just a game that Century Link plays to upset good paying customers that quit the service? I was extremely upset and NEEDING answers. I did not build myself good credit only to have it ruined by a company that is disgruntled over losing its customers due to their much higher priced service. I told the person on the phone that I never received my final bill from Century Link. Her explanation was that if you quit the service, then you only have so long to make the final payment before it is turned over to a collection agency. HOW COULD THEY LET THIS HAPPEN WHEN THEY DIDNT EVEN SEND ME A FINAL BILLING STATEMENT??? It’s only been 1 month since the service was shut off. I am going to get this message out to as many people as I can to warn others about this horrible company and the way they treat their customers. PLEASE POST!!!
CenturyLink Reviews & Complaints
I recently just moved to my new address and have been trying to establish service here with Centurylink for almost a month but keep getting told I am denied service. The excuse is something about exhausted network. My next door neighbor gets service with them 3 days ago and I call to complain about why is it I am denied service, and that is when the lady on the phone tells me no problem we can give you service. I was excited because after a month of fighting it appeared that I would be allowed service so I had everything setup over the phone, had a modem overnight shipped to my house, and expected service to be established on December 7, 2012. On December 6, 2012 at 8am in the morning I get a phone call that went to voice mail and it stated were sorry but we are not going to be hooking up your service tomorrow as planned our network is exhausted. I called them to explain to them how wrong it is to set up someone”s service only to tell them a day later that they can”t and the people on the phone were really rude and you could tell they had no interest and half the time wasn”t even listening to the phone.
CenturyLink Reviews & Complaints
I recently moved into a new house, and the only Internet, tv, and phone service in the area was with Embarq. I called them up and asked them about their deals and was told that there was a triple bundle for Internet, tv, and phone service that included 12 months of free tv. This was to cost around $75 before taxes. I decided to get this deal, but after the first month I was charged $49.99 for my tv service. I called them up and was told that the free tv offer would not kick in until the second month because they didn’t want to waste the deal on a partial first month. My mistake is that I believed that load of crap. The second month came by and I was yet again charged for the tv service on top of the other services. I called them back and they told me that I was no longer qualified for the free tv and that I was stuck paying for it for 2 years because of the contract they made me agree to (which, by the way, included the free tv). The customer service rep said it was because I have a credit rating of “C” with Embarq, and you need to have a rating of at least “B” to get the free tv. This angered me the most because my credit rating is nearly perfect (in the 700s) and this rep was trying to tell me that it was sub-par. The rep would not back down, so I had to hang up. I was so mad that I decided to look up my credit reports online for the year on all three sites that show them. The most interesting part of this was that Embarq was nowhere to be found in the area that shows who recently looked at your credit report on any of my three reports. This tells me that I am either mislabeled in their system or they blatantly lied to my face about my credit rating. I don’t know what I will do from here, but if you can avoid Embarq, do so at all costs. By the way, the free tv offer is offered to new customers only, but one (apparently inept) representative told me that it is only available to people who have had the service for 10 months.
CenturyLink Reviews & Complaints
I recently rented a corporate apt.in highlands ranch co. I chose it for location and amenities as a work from home space. I was told by my new lease holder that they have a contract with century link and internet service was easy and quick. I purchased service friday 6-15 acct. #[protected] payment confirmation # [protected] I had 2 different local technicians call me and assure me a technician visit was not required to start my service and cancel my scheduled appointments even though i’ve paid for the service call. I had a century link fiber phone technician (frank at [protected]) assure me I do need an on-site technician to get my service started. I was re-directed to 2 different phone technicians to schedule an on site visit for the 3rd time. This service call is scheduled as all day saturday. I may or may not be available. All of your phone service technicians were pleasant and professional but none had the authority to assist me. This will most likely be the end of my relationship with your company. Relationship with your company.
CenturyLink Reviews & Complaints
I recently switched my internet, phone, and TV to CenturyLink. I was promised no additional charges for switching if I used them for 1 yr. My first bill has many additional fees resulting in a very high bill, some clearly appear to be duplicates. When I went to the local office for an explanation, they said to phone the 800 number. Just now, the CenturyLink 800 person, Adonna, said they were prorated charges and to go to the local office for more information. I asked for a email or snail mail contract, she said she couldn”t do this. This is unfair. CenturyLink is not trustworthy. At this point, I regret switching to CenturyLink because of all the charges I have been assessed.
CenturyLink Reviews & Complaints
I requested a monthly long distance rate and when I was charged per minute, which ran into the hundreds, I was livid. This was back I believe in August of 2010. Not only was I forced to pay it, but ever since then I have been getting monthly bills for 4dollars and sixteen cents. I have contacted them on numerous occasions and was told I would no longer recieve these bills. I, of course still recieve them every month and am unable to even reach anyone on the phone numbers listed on the bill!I tell everyone Don’t use CenturyLink !
CenturyLink Reviews & Complaints
I responded to the flyer in my mailbox and signed up for the internet service which has never worked from the day one, Called CenturyLink many times to resolve the issue but the issue remains and was never fixed, Last time when they took $5 off the bill and I was promised improved service, but without any improvement my internet still doesn”t work after 10 months of service, finally when I decided to call CenturyLink back to cancel the service I was told that I will have to pay $400 early termination fee for the product which never worked right from the day one and I was threatened that they will turn this account to the collection agency to ruin my credit history file…!!!. Very upset with these sales pressure and scamming me with the $400 early termination fee. I am going to file a complaint with the Indiana attorney general”s office to resolve this issue.
CenturyLink Reviews & Complaints
I sent the following email to Jeff Storey, President. Jeff, I hope this email finds you. I think it is very important that you are aware the level of customer service I have experienced from the wait on hold, transfer drops and unfulfilled promises. Overall, it has been a stressful and horrible experience for my Acct #[protected]. If this were my company, I would want change, immediately. I was a customer for about 12 years. I needed phone service in a condo I owned and rentetd out in Keystone, CO (ski condo). I had auto-payments so I never missed a payment and I am not sure the phone was ever even used. I sold this condo last October, 2016. I called Aug 2016 and again Oct 2016 to cancel. There is no record of my call or my account being pulled up. I can tell you this does NOT surprise me based on the level of customer service I have experienced the past year. But it apparently was all the manager, Julie, could focus on. After 3 hours spent today on the phone, I finally gave in and had Julie just cancel and back date only four months, the maximum she could do. Now, I will provide some background of my calls and the anguish (yes, anguish) I have gone through to get this done, even though I believe I should have been credite