The situation: They told me the deal was approved, they had 30 days to get the auto finance company, Capital One Auto Finance, all the necessary documentation to get the loan approved. First, they told me they could make a deal with $2,000 down with 16% apr and payments of $430 dollars a month based on the information I provided.I told them I was at one job for ten months, the second job I just started, when I got to the dealership they told me there was a problem with get financing form Capital One Auto because of my employment history to come back the next day, I got a call from Louie, he said they could close the deal if I put more money down, he said they would work with me. I went back to the dealership, I put another thousand down, total down payment was $3,000, now the apr jumped from 16% to 17.32% and my payments were going to be $449 a month.We both signed the binding contract, I was told the deal was done, congratulations. A week and a half ago, I was asked to produce three months of bank statements or return the car, then I was asked to fill out an IRS form 4506-T to order a transcript of tax return info. I told the finance manager in an email that I could provide them with three months of bank statements but not a return because I had yet to file the last two years of returns but that is set to be filed in a couple of months.Louie said in a text message, provide three months of bank statements or return the car, I submitted a copy of three months of bank statements to a Rudy Hernandez to forward to their finance manager, Ricardo Reyes on November 26th. They text my mom telling her I had until 3pm on November 28th to provide three months of bank statements and two copies of my newest pay stubs from both jobs, went from just three months of bank statements to that plus pay stubs. I explained to him via email that I would have to wait until December 1st to give copies of those pay stubs, he text my mom today saying the loan expired, I have to return the car, they will issue a $3,000 check.I have read several internet reviews on this dealership, they have used these same or similar tactics on several other customers. They use a classic bait and switch technique and they are definitely malingering, lying. Why would they say a deal was done and approved when it never was from the very beginning? Why wasn’t this all worked out from day one?
This complaint and/or review was posted on HolySmoke.org on 04:03 am, August 26, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/champion-chrysler-jeep-dodge/.
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