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This complaint and/or review was posted on HolySmoke.org on 01:33 am, February 09, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/charles-de-gaulle-airport-paris-aeroport/.
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Charles de Gaulle Airport / Paris Aeroport Reviews & Complaints
Customers name Miss Coral Heatley is the passenger with the disability that needed the assistance. They flew back on the 25th August at 12.50 on the EZY 1926. Below is the complaint from the lead passenger Mrs Susan Perkins in regards to how Coral was treated whilst receiving the assistance. Booking ref is EVBP538. Here sre the problems we encountered in CDG Airport both on arrival and on departure, he explained in order for it to be dealt with as a complaint i needed to send it as an E-mail. I will bullet point the complaint to try and make it clearer what the complaint is about:- 1/ on arrival at CDG on the 20th August the assistance arrived onto the plane to lift Coral on to the aisle chair, the male assistant was not tall enough to reach over the plane seat to get hold of Coral so made the decision to stand on the chair behind her he then grabbed Corals elbows without instructing her to cross her arms as is safe practice when manual handling, I also consider that to stand on a chair to lift someone is a most dangerous practice, added to this would be an extra risk factor of having to step sideways to move her onto the aisle chair, he had also failed to remember to lift the side arm up both on the plane seat and the aisle chair. We halted this process and my son took over the lifting from behind. 2/ On arrival at CDG for the journey home we were provided with no assistance we could not find the assistance desk and on enquiry were just pointed in a general direction after some wandering about we managed to find someone who helped us through check in. 3/ we were told to meet assistance at 2 oclk at the gate, only 1 assistance member turned up and explained she could not find or get hold of the second team member and she didn”t know what she was going to do, we said that if necessary myself and my son would have to do it rather than miss the flight, there was a delay of half an hour on the flight anyway but even with this she was unable to find the 2nd person, this lead to me and my son assisting Coral on to the plane seat, the Air Hostess on duty was unhappy with this situation and has filled in a report form. 4/Once we had lifted Coral into the aisle chair it needed to go up quite a high step into the plane, the one assistant in attendance attempted to to do this with my son at the head/heavy end of the chair, the female assistant really struggled to have any control over her end of the manoeuvre 5/ They left it so late to allow us to start boarding Coral on the journey home, Coral was left being lifted and humped about with the entire boarding queue stood behind us as onlookers. yours sincerely Susan Perkin
Charles de Gaulle Airport / Paris Aeroport Reviews & Complaints
Easy Jet booking ref EWWTRP9, Customer who needed the assistance Alison Roach, Travel date 10.06.2019. On arrival at cdg on the 10th june once again there was no ambulift for alison the assistants had brought a small chair for alison to transfer onto again and again we explained alison couldn’t sit in it we were told 1st there was no ambulift we were then told we would have to wait 1 hour for it to get to us the pilot colin then stepped in we were then told we had a 10 minute wait for the ambulift all told i think it took 30 minutes to get of the aircraft the pilot took my name and number told me he would be in contact i told him we had the same problem on arrival last time he asked wat the return journey was like i told him it was fine no problems at all on this return journey when we arrived at the airport we went to special assistance desk i told the guy there that alison needed the ambulift he said yes we know he asked if we required assistance from his desk i said yes a guy arrived with a wheelchair i asked what it was for he said for alison to transfer into i told him no alison was to remain in her own chair and get the ambulift to the aircraft then her dad would carry her to her seat he said fine told us where to sit and he would be bk to get us when the flight was boarding the guy came bk along with 3 others i showed them how to immobilise her chair then asked where was the ambulift the said follow the line we did we were the last people on the flight alisons dad looked into the aircraft and asked 1 of the crew if there was a seat at the front he could seat her as there was people still standing in the isle if dad had have carried alison to the back Alison`s feet would have hit every passenger on the way so the manager of the flight said to set her on row 2 the passenger on seat 2f moved to 1a alison sat on 2d i sat on 2c she was seated with no1 beside her the rest of the family seat in their own seats at the back I am not complaining about carrying Alison to her seat we understood that would happen when we booked i am complaining about the lack of assistance and the lack of knowledge of alison`s needs even after so many people had informed the airport Alison has asked to go back for a longer period as the holiday was 1st class it’s just a pity that the airport is so badly run Kate Roach
Charles de Gaulle Airport / Paris Aeroport Reviews & Complaints
First thing, before 1 h before boarding, the flight attendant refused to print out the boarding pass, insisting the check-in service already closed 1 h before departure time. I would like to obey the rules, but there is no information during the ticket booking procedures suggesting customers should do the check-in 1 h before departure. The next morning, my partner (Portuguese) and I came to CDG to do the check-in. The person, not even the one responsible to print out the boarding pass, asked my partner of BRP. I was so shocked, as European citizens do NOT have a BRP. Then, he began ask for credit card and what are we doing in London, etc. Like the police and visa officer. My partner refused to answer, as he thought the identity card would be enough. The person insisted to ask me about the same question, like what I am doing in London. I was wondering, is there any rights for somebody to ask my privacies even without authority to print out boarding pass? Then, as we explained all the information he need and he viewed the credit card, he told us to do the security check. Unfortunately, the person along side the security corridor said we are in the wrong place. That is the whole Paris trip. I never found out a European country could be so hostile and unfriendly. I just wanna go back to London.
Charles de Gaulle Airport / Paris Aeroport Reviews & Complaints
Hello Wheelchair assistant had almost made my mother lost. They didn’t allow my family to go with her and then they took her in luggage car with luggage and then left at unknown place. She neither know language nor she was aware of place. One lady helped her else we would have lost her. She is still terrified. Its really shameful for France government.
Charles de Gaulle Airport / Paris Aeroport Reviews & Complaints
i got scammed 410 pounds when i tryed to buy 2 parrots for transfering my 2 parrot from scotland to london and they sent the birds to france that what they told me and now i have to pay 230 for vaccines and i payed 410 only to get them to france and they are fake scammers!!!
Charles de Gaulle Airport / Paris Aeroport Reviews & Complaints
I have lost my bag on the 1st of May traveling from Paris to London. I lost my item on the security control after passing my bag through the x-rays I forgot to take it with me. I have sent 3 times a request to the department responsible for my loss but I have not received any answer. It is unacceptable not to have any news as it is the most secure area of the airport and even if someone took my item the security cameras would easily identify him. At least I would expect an e-mail informing me that my bag is stolen by someone who cannot be found. I had except my personal belongings money, so it is really important to find it.