#SCP994182 9/1 – 9/4 @ spectator hotel. I was lied to throughout the entire booking process. I was planning a trip for my wife and I”s anniversary. I wanted to book the grand suite but couldn”t tell which room that was based on the descriptions on the chase travel website so I called in and asked a rep which description fit the grand suite. They told me which one to select and it was close to $900/night so I selected it and forgot about it. On the week of my wife called the hotel to ask what room we would be staying in they told us the Deluxe suite. That alarmed me because the deluxe suite is considerably cheaper. So I called chase travel to complain they put me on hold while they said they would call the hotel. They said everything I stated was correct but that the grand suite had been completely booked and since it was the hotel”s fault they were going to give me a 10 percent discount. I figured that would be fine. Once I got to the hotel I realized they put me into the worst room that they have. It was a handicap access room and it was the deluxe suite it also came with an unpleasant odor that lasted throughout the trip. Upon getting back I called chase back to complain and Chase said they made a mistake and would give me an additional 5k points. But upon further research I found out the hotel didn”t have any conversations with chase and that they don”t do any kind of refunds and that I had been originally booked to a deluxe suite all along. So Chase had been lying the entire time. Chase travel has been very incompetent. I ended up with the worst room in the hotel. I was promised a resolution by a supervisor 3 weeks ago and have yet to hear back. I would like the entire stay at the hotel refunded back to me. I want a full refund of the points I used to book my hotel.
This complaint and/or review was posted on HolySmoke.org on 02:07 am, January 13, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/chase-bank-jpmorgan-chase-bank/.
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