Dear Sir or Madam, Please note: I booked a trip to London via the merchant CheapOAir and I initially selected flights and selected Affirm as my payment option, the transaction failed to confirm my flights, as it indicated, upon trying to confirm my booking, that the one of my flights was no longer available and I received a message that the transaction was cancelled. I proceeded to select new/different flight options and the new fare was actually more expensive. My total booking dollar amount was $763.85 and that is loan ID XCI7-IMEB with Affirm. The initial booking that I was trying to make that was cancelled by the merchant was a total of $608.80. I went into my Affirm account and notice that I was charged for this transaction that was cancelled. The loan ID for this is: GEQ7-YCY0 and it is reflecting as “merchant processing” under my affirm account. This loan should not be active, as this was cancelled by the merchant as the selected flights were no longer available upon checking out. I need assistance in clearing this, as I have reached out to the merchant and get put on an endless hold! Please advise how I should proceed to get this cleared. Thank you. Kind regards, Nancy Todd ( I have been on hold with the customer service department at CheapOAir for 1hr and 35 minutes only to be treated rudely, get no help whatsover and being told that they would have to call me back because their systems were not working. That was Mr. Desmond, Manager in the Customer Service Department!)
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CheapAir.com Reviews & Complaints
Horrible customer service! This is a total scam. Booked flight through airline got an email confirmation for 2 flights with same confirmation number and same information 2 different charges. Customer service could not help get may issue resolved. I am out of money and no other options available. They wanted to charge me another 303$ to make the correct changes to the flight . I am so over booking anything online. I was sent confirmation 2 days with wrong information immediately called and still could not resolve.
CheapAir.com Reviews & Complaints
I booked a flight with Cheapair using Air Transit out of Dublin (Flight 235 on May 27th, 2010. Supposed to be direct to Toronto @ 12:45 PM. As it turns out the flight actually leaves @ 11:50 AM and stops in Montreal. Worst of all Air Transit tells me that flight 235 was always leaving at 11:50 and always stops in Montreal.How could CheapAir get it so wrong?Also when I went to complain about this they did’nt want to hear it and tried to put the blame on Air Transit…NEVER USE THEM…THEY ARE RUDE AND UNPROFESSIONAL…
CheapAir.com Reviews & Complaints
I booked a trip today for Dec, and after thinking it over and not wanting to pay extra for bags, I called to cancel the same day within a few hours and was charged $84.00 to cancel and was told that is was Spirits policy. After looking at Spirits 24 hour cancellation policy, they give a full refund if the flight is booked seven days out and canceled within 24 hours. I asked to speak with a manger and was put on hold for 15 minutes then told the line was to busy and that I needed to email [protected]@cheapoair.com to get a call back. Cheapoair has a 24 hour cancellation policy so I don’t understand why I have to pay $84.00 up front, how is it you advertise 24 hour cancellation but you still charge, and I had the protection on the flight which is also worthless. This will be the last time I use them and I will be happy to spread the word on all of my social medias. Booking # [protected]