Reviews: 1


Total views: 2152

Published: 19 February 2021

Posted by: Anonymous

I booked a trip through, in September 2016. It included airfare for two, 2 nights hotel stay, and a rental car. On the way to the airport, Delta called and my initial flight had been cancelled. I pulled over and called Delta, and they said they would be unable to find me a way into my final destination that day, or even the next day. Delta cancelled the flight, as they had mechanical issues with the plane. | I called and cancelled the hotels directly. The airline cancelled the flight through I cancelled the car rental through Not only that, but I was heartbroken as we had saved for this trip, had taken time off of work, etc. It was a nightmare. | But the nightmare didn’t end with the cancelled trip. I called and they said the whole thingis non-refundable, except the car rental. They refunded me that. The airline tickets, the 2 nights hotel stay (we had also booked an AIRNB house that wouldn’t refund our money), all non refundable. | It is against the Department of Transportation laws to not issue a refund when an airline cancels a flight. I had no choice about the hotel stays, which were to be the night I landed and the night before I left out on an early return flight coming back. | I called Delta and they were apologetic, rebooked the flights for free. The hotel stays – all lost money. Plus the AIRNB house rental sat empty and I received no refund on that. | So Delta rebooked the flights for free – but again I am paying for new places to stay for each and every night I am staying on my trip. Lost 5 nights, buying 5 more nights. | I will never use again. They rip you off, keep your money, and laugh in your face. Even when the airline cancels your flights.

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