A year ago I returned a book to Chegg that I had actually bought from another vendor. I realized this as soon as the shipment went out, so called Chegg customer service to ask that the book be returned to me. I spoke to three customer service reps (and I use the term loosely), who said that they would look into it. The book was never returned, nor did I receive credit. I let this go because how much time can one spend on repeat calls to the same company? I was willing to let it go, but I just received two emails from Chegg telling me that two other books, which I should not have returned to them were going to be considered as donations because I did not contact them within 30 days of receiving them. Here’s the thing: I screwed up on that. Frankly I didn’t realize that they had been Chegg purchases rather than rentals. However, why didn’t Chegg email me about my error immediately, letting me know that I had the option of having the books returned? They waited five months before alerting me that I could have requested a return within 30 days of sending the books to them. But here’s the thing: When I did alert them about a book, nothing was done to return the book or offer me credit. So I called Chegg. My customer service rep told me that there was nothing that could be done because too much time had passed. After a dissatisfying 10 minutes with him, I asked to speak to a supervisor. When “Jerry” came on, he told me that he could give me credit for the two books because they had waited so long to alert me. Just as I was asking about credit for the original book I had called about (which Chegg has had the opportunity to rent out twice), the line disconnected. I called back and of course could not get back to “Jerry.” My new customer service rep went to her supervisor fairly quickly, came back on the line to tell me about crediting my account, but somehow we were disconnected when I asked about my original book. I had given her my name and phone number, but I have not received a call from her. Frankly I’m fine with not receiving the Chegg credit because I will never rent another book from them. You shouldn’t either.
Customers reviews and complaints
WRITE A REVIEWRate and Write a Review on Chegg
This complaint and/or review was posted on HolySmoke.org on 09:09 am, March 03, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/chegg/.
The reviews & complaints posted about Chegg was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about Chegg as per Section 230 of the Communications Decency Act.
Be an Informed Consumer
An informed consumer is capable of making sensible decisions, gains insight about a business prior to an interaction or transaction. Our newsletter provides resources and information that informs you, the consumer. of such things as consumer rights and protection.
Chegg Reviews & Complaints
Auto with drawal in process 6/24/12 for 273.91 from my checking acct. I have no idea what this is for or why it is being taken out of our acct. I am stopping the check. I do want an explaination This is also costing me 30.00 to stop pymt on this ck
Chegg Reviews & Complaints
Be careful ordering with chegg.com I needed to extend a book because the semester ends after the due date (a trap). When I was ordering, the site said the book is automatically extended if your semester ends past the due date. What they don’t say is there’s an extension fee of $12 or more depending on the book & the length of extension. After adding the extension fee, it’s almost the same cost as buying the book used somewhere. Problems with customer service could mean they are tired from getting so many complaints. I wish I Googled for reviews on chegg before renting. There are many negative & a few positive ones. The first one that pops up is at campusgrotto.com & seems to be an ad instead of a real customer review. Ask yourself why a company would need to do something like that.
Chegg Reviews & Complaints
Chegg Education posted 4 charges of $60.82 and 2 charges of $57.57 to my bank account without authorization. All charges were made after midnight, one after the other. I had never heard of this company. I had never visited their web site. I had never bought or charged anything from this company. I have no clue how they got my credit card number or billing information. After speaking with Wells Fargo and canceling the card, I did call Chegg’s customer service phone number and it was answered by American Express. I told them the problem and they had me hold while they got ‘a service representative from that company.’ American Express stated they handle the ‘transactions’ for this company but could not help me. After holding 10 min, I finally had someone answer the phone who yelled at me that they are not responsible, call my bank. I tried to explain that my bank said the charges were still pending. If they cancelled the transaction, it would reverse the charges and solve the problem. I made it clear this was fraud and I never purchased anything from them. The woman asked if I had an order number. I explained I didn’t have an order number because I never purchased anything. She told me to call my bank and hung up on me. Wells Fargo said they will ‘review the charges’ and make a decision in 10 business days on if they will refund any or all of the funds. I asked them what they mean by may refund any of my funds. I was told that they would decide if the charges met criteria for a refund after the charges were posted. Right now all they had was authorization to put the money on hold. I asked if I can un-authorize the charges since it is my money and I never authorized it in the first place. I was told no. The bank refused to stop the transaction from going through, even though when notified, the charge had not been paid.
Chegg Reviews & Complaints
Chegg has a shady practice & a ripoff. It has an automatic checkoff to join Chegg Study, which most people don”t notice. It should not be automatic. Chegg should be ashamed, exposed and the practice stopped. The number to call is [protected]. My backstory: I have been paying my son”s credit card since he is a student. Since last fall I have been paying Chegg $14.95 every month & thought my son was renting a text book. Last week, I finally asked him about the charge and he knew nothing about it. I called the above number and they said there is an automatic checkmark authorizing a “study” charge. Said he probably “didn”t notice it”, which obviously is exactly what they are banking on. They are giving a refund for the original &70 + a refund for 6 months worth of charges. I objected, saying this is a shady practice and they should refund all charges. Chegg said they are only authorized to give a 6 month refund. I asked for supervisor who is scheduled to call me back. They will get an earful about this dishonest practice and a persistent demand for a full refund. I don”t give up easily. Everyone who has experienced this should send a report to the Better Business Bureau and any other outlet for evaluating scams like consumeraffairs.com/education/chegg.html, /link removed/ etc. Google Chegg [redacted]
Chegg Reviews & Complaints
Chegg is a company that rents textbooks to college students. They are poor at communicating with customers as the return/due date for the books approaches. Unlike other companies, Chegg emails you that your books are due, 24 hours before they are due. Other book rental companies provide “reminder notices” several days in advance. Chegg leaves you little choice but to pay a VERY steep “extension charge”. This kind of ambushing is designed to ensure that in the event you are not able to return a book as scheduled, you are forced to pay their steep fees. A little advance notice would be fair and proper – others do. Chegg is out to gouge students. Renter Beware!!
Chegg Reviews & Complaints
CHEGG IS A RIPP OFF…THEY CHARGED ME $400 FOR BOOKS THAT WERE SENT BACK 3 DAYS AFTER THE 15 DAY GRACE AND I WAS TOLD THE CHARGES WOULD BE REVERSED BY ONE PERSON THEN WAS TOLD THEY WOULD NOT BY THE SUPERVISOR EVEN THOUGH MY DAUGHTER HAD WHAT MOST WOULD CALL EXTENUATING CIRCUMSTANCES AND WAS NOT ABLE TO SEND THE BOOKS BACK ON TIME. WE CALLED TO TELL THEM THE SITUATION ON THE 22ND (1 DAY AFTER THE CHARGE) AND NO GRACE WAS GIVEN…HORRIBLE CUSTOMER SERVICE…WILL NEVER USE THEM AGAIN…
Chegg Reviews & Complaints
chegg.com quoted me that my almost new textbook is worth $16.92 so I printed out their prepaid postage and shipped them my book! Now they email me that the book was received and are only willing to send me a check for $12.72!!! chegg.com is doing a Fraudulent Practice!!!
Chegg Reviews & Complaints
Chegg.com used false advertising to induced me to click on their site in the first place. The low price of book rental stated in their Google ad was false– the lowest price on Chegg.com was $73.47 and NOT the $22.56 advertised. When I clicked for live customer service, the answers were absolutely stupid and horrible. It is like an automated system that does not comprehend English. AND, in order to contact their customer service via email you must first establish an account with chegg. Forget that. I’m posting my complaint here and sending this link to their “press room” ([protected]@chegg.com). What an utter joke of a company. Here is a transcript of my “chat.” ========================================== Nina : Hello, I’m Nina, an automated chat agent, and I’m here to answer your questions about Chegg. Just type into the box below and click Send to get started. You : Hi: I “googled” a book title and Chegg.com’s ad said “rent this book for $22.56. I clicked your website and the lowest price is $73.47. Where do I rent this book for the advertised price of $22.56? Nina : Sorry, but your phrase is too long and I will not be able to perform a full analysis. I would be very grateful if you could try to make it a bit shorter and more concise. You : How do I rent a book for your advertised price of $22.56? When I clicked your ad the price was 73.47, not $22~ Nina : Sorry, but your phrase is too long and I will not be able to perform a full analysis. I would be very grateful if you could try to make it a bit shorter and more concise. You : Is this short enough? Nina : I’m not sure what you are saying. Could you please rephrase your question? You : Which part of what I have written so far do you not understand? I would be grateful I if could understand. Nina : Perhaps I have not properly understood what you said and for that I apologise. Could you rephrase your request please? You : When I explain you say my explanation is too long, but I will try again. Your ad said a book is $22~ but when I click on the ad it says the book is really $73~ How do I get the book for the advertised rental price of $22? Nina : Sorry, but your phrase is too long and I will not be able to perform a full analysis. I would be very grateful if you could try to make it a bit shorter and more concise. You : What length question can you answer? Nina : What precisely are you looking for? Where is My Account? You : ISBN: [protected] for the advertised rental price of $22.56. Nina : Do you want me to find this textbook for you ? You : Yes, for a rental price of 22.56 not 73.47 Nina : Ok. To see the results, click here. Nina : I’ve just opened the page for you. Nina : Did you find this answer helpful? You : No help what so ever. I feel like you have completely ignored my question. Nina : I am sorry. If you rephrase your question, maybe I can help you. I am at your service if you have any further questions. You : My question is about the price, not locating the book. Nina : Click on one of the following statements which best matches your situation to obtain a response.Do you mean?: -Where is my book? -Why is there sales tax? -How long can I leave items in my shopping cart? -Where is My Account? -Can you tell me if the book I want is available? You : No, what I mean is where can I rent a book for the price Chegg advertised on google? Nina : What precisely are you looking for? -Can you tell me if the book I want is available? -How do I order? -How long can I leave items in my shopping cart? -Why is there sales tax? -How much does it cost? You : To rent the book for $22.56 as advertised instead of $74 Nina : Click on one of the following statements which best matches your situation to obtain a response.What precisely are you looking for? -Can you tell me if the book I want is available? -How do I order? -What shipping methods do you offer? – How long does it take to get my books? -What is the defined length of a rental? You : None of those fit Nina : I’m sorry if this isn’t what you’re looking for. Could you please rephrase that? You : Do you read English? Or is there a language barrier? Nina : I rarely have time to read because of work. What can I do to help you? You : What I mean is, do you comprehend what I have written to you or is English your second language (not fully conversant in it)? Nina : Sorry, but your phrase is too long and I will not be able to perform a full analysis. I would be very grateful if you could try to make it a bit shorter and more concise. You : What you can do to help me is tell me where on your site I can rent the book for 22.56 instead of 73.47 Nina : We care about our customers and are committed to helping them every step of the way. Chegg Customer Service can be reached by email or phone. Nina : Email: Chegg Customer Service can be contacted by selecting the ‘Contact Us’ link located on the bottom of each page. You may also open a ticket, or inquiry, by logging in to ‘My Account’. You will receive a response within 24-48 hours. Nina : Phone: You can reach a live Chegg customer service representative at 1-888-99-CHEGG [protected] Mon.-Fri. 8:00am-5:00pm PST or by clicking here. Nina : Did you find this answer helpful? You : No. I will contact Chegg through “Contact Us.” Thanks anyway. Nina : I am sorry. If you rephrase your question, maybe I can help you. I am at your service if you have any further questions.
Chegg Reviews & Complaints
Dear Chegg, I heard an advertisement on Pandora that I was deeply offended by. The one that says that not getting the last homework problem and how that stresses you out, and when you are stressed out you pull out your eyebrows, etc. I don’t know if you realize but that is an actual condition. Trichotillomania is a disorder characterized by the need to pull out hair. Whether the one who created this ad did or did not know about this condition upsets me and other individuals suffering from this disorder. It is not only caused by stress, but also by boredom. People who have this disorder are typically very sensitive on this subject. We do not want to pull at our eyebrows or other hairs, it is an insatiable need, most of the time it is a subconscious habit that we do not even realize we are doing. So I take a great deal of offense to your advertisement playing this off as a joke. I get that you are trying to sell a product, but by personally insulting individuals with this issue is inappropriate. I personally feel self-conscious about my eyebrows and eyelashes because I have suffered from this disorder for almost 6 years. I am constantly worrying whether people will notice, and when they do, they are not sensitive in the way they ask about it. I am uncomfortable with the insults that come with having this condition and the constant reality that people don’t think I hold up to the beauty standards of having full eyebrows or long, thick eyelashes. I do not need my condition made a joke and used for advertising purposes by ignorant companies. I, along with many other individuals impacted by this disorder, ask that you remove this advertisement because simply it is one more way that enforces the stigma against trichotillomania. Another thing is that many people begin pulling at hairs to cope with stress, so it should not be something encouraged or advertised as a coping mechanism. You may not think of it that way, but for someone who may have never tried it, it may become a serious habit. Pulling out hair for people with this disorder is done because it releases certain chemicals in the brain that are soothing or even satiable. It is something that once you start, it is very hard to stop because of the small burst of satisfaction that comes from it. Please take this seriously because not only can this disorder have emotional implications, but physical ones as well. Eyebrows and eyelashes in particular have very important roles and your eyes can be damaged when these hairs are missing. Understand that although this ad may not have meant to target trichotillomania, it has indeed triggered negative emotions within some, as well as demeaning the disorder into something that can be fixed with a tutor membership. Take this issue seriously as you would any other because it is not something anyone chooses, nor would any of us experiencing it wish it upon anyone else. Thank you for your time and please consider pulling this advertisement. Sincerely, A Concerned Individual
Chegg Reviews & Complaints
Don’t ever use this website to order books or service. The customer service never answer the phone and their online products are fraud! They charged me $99.99 annually for the service which I have naver used for past two years. I tried to called tham ten times and waited more than one hour and able to talk to a representative. The representative told me that iit was my fault (100%) that I didn’t cancel the service two years ago. She said that the account automatically renews and charges automatically on my credit card annually unless I go through the canceling process. AND GUESS WHAT. I couldn’t able to cancel the service online!!! The CHEGG website keep shows that they have a system error so I couldn’t cancel the account! DONT EVER USE CHEGG. COM
Chegg Reviews & Complaints
Entire family did business with chegg for years. Then they sold a non working book code $86.49 They refused to refund the money Now a college student is stuck without a book needed for class Called them Asked to speak with a manager They did not care Basically said Eat it Word to the wise DO NOT USE CHEGG Had similar issue with other sites and they had no problem refunding.
Chegg Reviews & Complaints
Hello, I ordered a book on the 21st of August and still have not received it. I understand about the delay due to the hurricane occurred last Friday. So I called customer service to see if is possible to give me access to an online book for at least a couple of days until I receive my book. they said no that they only could buy the e-book, now the book was ordered 5 days prior the hurricanes and I have friends that ordered the book after me through different websites and already received. is there any solutions you guys can offer or at least give me access to an online book until my book arrives, I always buy with yall. thank you
Chegg Reviews & Complaints
Hello, My self Anshul Singh i was worked in chegg india pvt ltd as chegg expert (ME) from last two months. Due to low volume or zero volume of questions on portal there is gap of few days to login on portal after taht when i was again login with the Expert ID : ([protected]@gmail.com) student Q/A page gets open. Then i tried to contact my chegg team members no of time but they did not response.after that i contact one of them using my another no. Then she gives me reftence of Mr.Rakesh kumar (my T.L). Then he replied on my mail that Quality team decided to remove your account due to low Quality. Now I want to ask on which basis you decided the quality of questions or how can you remove my account before any communication. When i get the salary of the prev month then the 98% quality of question was good then suddenly what happened that he removed my account preor any information. I asked the same Question to Mr.Rakesh but they did not reply. Request from the Complaint Board members, Please provide your feedback on this? As an expert or the member of the chegg team how any one can trust on you ? Looking forwarded ti your prompt action Email Id: [protected]@gmail.com Ph.no. : [protected]
Chegg Reviews & Complaints
Here”s my awkward story. I ordered a Human Anatomy & Physiology Book. They send me a book about Elementary Statistics… I would understand if they sent me a different book about anatomy, but I wonder what the statistics have to do with the anatomy & physiology??? I contacted them and said they made a stupid mistake. Two weeks later I got the right book but had to ship the wrong one back at my expense. This is great, isn”t it?
Chegg Reviews & Complaints
Hi Team, The link that is provided in the email for statistics test is not a private one and iOS and Android are not allowing that link to be opened to protect privacy and avoid leakage of important information. And when I am sending emails to the address provided in the email, it is not being received by the sender. Kindly look into the matter with outmost importance. I would be registering your website name and link to the Cyber Crime cell to take action so that this can be noted if someone is trying to use undue means.
Chegg Reviews & Complaints
I also wish I had read some reviews of chegg.com before renting books for them. I did finally receive all three of my books but I did not receive the third book before sending several threatening emails. No one returned my phone message. (All of this was with expedited shipping). Try to find an alternative. Chegg truly has the worst customer service I have ever experienced in my life. I hope they actually send me something about how I can mail back the books after I am done. (they are supposed to pay for return shipping. We”ll see)
Chegg Reviews & Complaints
I am never ordering from Chegg again. They never sent me a book that I ordered, two weeks later I notified them, all they did was give me back my money. They did nothing to make it right. I went 2 weeks in class without the book. AND!! Most places will send you a reminder email that your books are due. NOT CHEGG! They charged me over 30.00 for an extention fee! Holy SHIZ! You think they could give me a break, I have given them lots of money over the years. I found a website called textbookrentals.com and they give you a FREE 15 day grace period after your books are due. They also send you a packet to easily send your books back, no printing out anything. I’m not trying to advirtise for anyone, but when you compare them, Chegg is unholy.
Chegg Reviews & Complaints
I am writing as I am very upset right now. I rented a book for my son – Chinese Link for 36.99. I was sent the incorrect book from Chegg. When I called the support line, the student advocate advised that she could return the book, issue a refund and I could re-rent the book and she would waive the expedited fee. When I went online to rent the book it was now 85.99 for rent. When I advised that I should not be penalized because Chegg sent me the incorrect book, she advised she could send me a 10% percent coupon. Well, the coupon would still have me paying much more to rent the book. I think that since Chegg made the mistake, they should have resent me the book and sent it with expedited shipping for the same price that I paid for it. I feel that your advocate did not have my best interest when assisting me. She should have advised me that is she returns the book, that it may be a different rental rate…and I would have told her not to return the book. As a repeat customer, and with 3 more years of college I feel that Chegg would have wanted to make their mistake right…and by charging me 50.00 additional dollars because of a warehouse error was not making the situation right. I attempted to speak with a supervisor, but they were all too busy to speak with me…I stayed on the line with the student advocate for almost 30 minutes and no resolution. If your supervisors are not going to be available for me to voice my complaints, the student advocate should at least be able to provide me with a number to speak with someone in the complaints department. I was going to make a complaint online…but I see that there are so many complaints against the company already. I feel like the student advocates should be trained to make the consumer aware the book may be more if we cancel prior to offering it as an option…and I feel that if Chegg makes a mistake they should not overcharge the consumer due to their error. I think the correct resolution would have been to provide me with the correct book at the original rental rate. This would have satisfied me as a customer.
Chegg Reviews & Complaints
I bought a book and receive it and literally 2 days later turned around to sell it back to them in the exact same condition they sent it to me in and they said it was in no condition to be bought back and wouldn’t ‘give me one cent back. they said the book was in poor condition (which it wasn’t and didn’t fall into one of the criteria they categorize as poor condition) and even if it really was in poor condition then why did they sell it to me in that condition?
Chegg Reviews & Complaints
I bought my books from chegg two weeks into the semester. I watched the price go down on them. Then I ordered and paid for them. At the end of the semester I get these messages about my rental expiring. I messaged them back and said I did not rent my books. I purchased them. I did not hear back until They charged fees to my mothers credit card. I contacted chegg and they said I must”ve done this somehow without knowing what I was doing. I went back on the site and acted as if I was ordering the books and it says right on the book Rent. You can”t miss it. I have never rented my books and would not start now. I don”t know how this happened but I did not rent my books and yet I have to send them back to chegg after I paid for them. This is not right. And instead of fixing it they blamed me and said it was on the invoice. I would have had no reason to check the invoice. I have NEVER rented a book. When I received the books I ordered that was the end or so I thought. I cannot believe this. I will never use this site again.
Chegg Reviews & Complaints
I called on April 3, 2018 & spoke w/Jamal starting at 3:39 PM CST. I asked for a return address label as I hadn’t received it since my call in late Jan. Initially, Jamal was trying to be helpful, however, he became condescending and haughty during the conversation which put me on the defensive. Once Jamal started treating me that way, I asked to speak to his manager. He refused, saying there is no one of a higher level for me to speak to. This behavior is completely unacceptable for anyone in a “service” role. My initial call in Jan. Was with Ronald, who was kind and helpful. However, I did not receive all the pertinent information in regards to returning my son’s books apparently. Additionally, I cancelled all services with Chegg during my conversation with Jamal. I do not want to see any more charges from Chegg on my account in the future. I was also told that my account would be reimbursed for $14.95 that was charged March 19, 2018.
Chegg Reviews & Complaints
I created an account with Chegg on 12/8/2017 in order to sell a textbook. I mailed my book and was given the estimate of 12/18 for payment. On 12/26 I received an email stating that we will not accept my book and I can either donate the book or have the book returned at no cost. I request for the book to be returned. On 1/4 I called customer service to get an update. The lady on the phone was friendly and sounded helpful. She said she would make the request with the warehouse to have it mailed back. A week later I didn’t get an update so I made another phone call on 1/11, once again the customer agent sounded friendly but according to him there was no record of my previous call and he promised that he will reach out to the warehouse and have my book sent back. I am writing this complaint for these reasons: 1.This has been a frustrating and time consuming process that has normally been efficient and easy with other companies. 2. Chegg has my property and the way things are going I most likely won’t get it back. 3.I have this weird feeling that this is a con in which Chegg gets to keep my book for free. 4. There seems to be a breakdown in service and communication in this company. 5. The company is lacking in accountability and do not trust this company. 6. I feel helpless and have no right to my property or compensation for potentially missing book. 7. Most importantly, I want other potential consumer to not waste their time or money and go elsewhere for service.
Chegg Reviews & Complaints
I did not order anything from this place. Never heard from it. I would like it removed immediately. Now I have to go to the bank to have a new card for me to use. In the mean time this is a real hardship for me as I use my debit/credit card for most of everything. Thank you. Please give me the courtesy of a quick reply.
Chegg Reviews & Complaints
I had searched for a business text book that i wanted to rent from Chegg.com i found the one i wanted and added it to my cart. Since i was renting the book the price was $21 something, i wasn’t sure of the date format of the due date if they wrote yy/dd/mm or yy/mm/dd since they did not clearly write the day and month, so i just check a few forums to be sure. when i proceeded to check out, they increased the price of my book rental to $79. I don’t understand why they would do that, i was so happy to find this book for that (earlier price) since my mid-terms were near. But $79 just to rent the same book, it’s unbelievable. Very bad advertising, and wrong on the company’s part.
Chegg Reviews & Complaints
I have not bought anything nor received from these people and I received two charges in consecutive days for the same amount. Each one was for 59.96 and posted to my account around 3 am. I have tried to get in touch with them and can’t. I am disgusted with this and don’t know what else to do to get my money back.
Chegg Reviews & Complaints
I have received a charge of $150.40 on my bank statement. I have never heard of this company, nor have I ever ordered. This is theft and I need to know who done this. I was in Mt Vernon, IN on the day the charge was made. I used my debit card at CVS. I am trying to get this resolved.
Chegg Reviews & Complaints
I have used Chegg in the past and have had no issues. I live in Delaware, one of the 5 US states where sales tax is not changed. I order 3 books this Fall 09 semester and after checkout I noticed I was changed $2.12 for sales tax. I called the customer service number and after being placed on hold three times for about ten minutes total I was told they were refunding the $2.12. If you live on one of the sales tax free states make sure you call to get your money back!
Chegg Reviews & Complaints
I joined as a tutor for chegg last Friday after completing all my guidelines as per their instructions but yesterday I was all of a sudden removed from the chegg team without my knowledge. I had not even started working properly as my work started only mid Friday and weekends are off. I got a mail saying that I am completely revoked from chegg and henceforth I can”t answer anything. I dint have any coordinator support or higher team when I had queries to be asked. They neither replied to my mails nor to my watsapp messages. I have sent plenty of messages from my end. Still upon this somehow I answered 1-2 questions and skipped few as the questions asked by students were messy and not properly understandable. Please help me in regards to this. Worst experience I had with chegg. I was very much interested to work on it as I had chosen the subject as computer science. Please take further action on this and provide me a chance to work again. Thanks in advance 🙂
Chegg Reviews & Complaints
I just discovered that my Chegg account was hacked. I closed my subscription over a month ago and saw that my debit card was charged for this month. I called Chegg to request a refund which they are refusing. They said the account has been used. I told them that this was not me and that I can see someone has hacked my account. They still will not refund my money. Beware and do not use this company!!
Chegg Reviews & Complaints
I looked at chegg on my laptop for two items both were $18 in price. I was so happy cause I could actually afford them at that rate, but since I dont have security on my laptop I decided to wait till I could access my desk PC. Later on I return to the chegg and the prices for both the books had shot up significantly from $18 to $30 and one book price shot up to $42. I couldn’t believe it I said maybe I was hallucinating when I saw the initial price for $18. But I saved the book I was viewing on chegg for $42, went to get a coupon, opened up another window entered the coupon in and yet again the price of the book went up to $47 confirming the fact that I wasn’t crazy and did see the prices for $18 initially. They were doing the most with their price gouging. I guess cause I had never been to a book site on my laptop they didn’t have any track of data on me. $18 to $42 is inexcusable.
Chegg Reviews & Complaints
I ordered books for the Spring semester knowing I would also need the same books for the summer semester. When I received an email at the end of the semester stating, “If you want to extend your rental period, do nothing, and we will charge you the extension fee after 06-01-2012.” Unfortunately, I thought this was telling me I could easily extend my rental fee for the next semester. The thought never crossed my mind that this email was strictly to extend the due date, especially for the amount they were charging. Why would I ever want to extend the due date? I always send my books back on time so to extend a due date was never something I even considered. So, when I was charged the 22.12 for one text and the 23.66 for the other text I thought I was set for the Summer semester. I was wrong, this morning my account was charged right at 300 for both books with the option to send the books back within 4 days from the date on the email and then I would get a refund. Yes, it was my mistake to assume the statement on the email meant something entirely different than the way I read it and I should have gone directly to the sight and not put my trust in an email from a reputable site. Anyway, I thought surely there would be no problem with this misunderstanding so I contacted customer service. They said they could do nothing and I would have to send the books back for a refund and re-order the books if I still needed them. I have been a customer for over 2 years and both of my children will be in college for the next 4 to 6 years. I have told countless people about Cheggs and have never had a problem until I actually needed them to help me. I asked them to simply allow me to extend my rental of the books which is exactly what I thought I was doing to begin with and then refund me the difference. I am shocked that they could not or would not do this type of service for a customer that has been using them for over 2 years. The school my children are attending now offer the option to rent books. Since I was a loyal customer with Cheggs, I never used this option. Starting this Fall, I will no longer use Cheggs but try the rental option with the school.
Chegg Reviews & Complaints
I ordered my textbooks off of Chegg before the semester began. So this would have been January 22, 2017. It is now February 21, 2017 and my books are still not here. I have called USPS and I have called Chegg customer service and no one is helping me. I have emailed and left complaints and no one will fix the problem. Someone needs to find my books and send them to me ASAP. I am 4 weeks without my textbooks and I am really struggling without them. I paid for these books to get here around January 30. The fact that they are still not here is unacceptable. Someone needs to send me new books, or give me my money back… preferably both because this is not okay. My name is Rebecca Davis and the order number is GMG14VT7 and the USPS tracking number is 9241996901177450674106. I would like a manager to please call me at [protected].
Chegg Reviews & Complaints
I ordered some text books from chegg.com and paid for expedited shipping. Well that was on the 13th today is the 18th and still no books. According to them they were left at the front door. Just a problem with that. I was at home all day long and was actually outside at the time they claim to have left my textbooks at the door. And I guess the other issue i have with that is that why wouldn’t you knock on the door first? And all they can do is say sorry and contact the merchant while my hundred dollar books float around on some brown truck are where ever they are because I tell ya they were not delivered. Plus i have two dogs that would have went crazy if someone was in the driveway lead along the porch.
Chegg Reviews & Complaints
I placed an order on August 29, 2008. Most of my books arrived in a timely fashion, but a book for a class that I had dropped took over two weeks to arrive. I sent the book back the day after I received it, which was September 19th. I was told that my refund would take a few weeks to process, so I waited until November 9th to contact them. I did not receive a response, so I contacted them again on November 19th. November 20th, I received an email saying my refund has been processed, and should be reflected on my credit card account in 3-4 business days. My statement indicated I never received the refund. I contacted Chegg again on December 23rd, and was told that they never processed the refund, and that they would have to mail a check, which they planned to mail on Monday December 29th. I contacted them again on January 5th, and now they say it will take a few weeks. I have no job, and I really need the $60. They have been unapologetic, and nobody seems to care. I have been late on my car payment, and I was $50 short. Now I have $40 in late fees, which I would not have incurred if Chegg had processed my return two months ago, when the said they would.
Chegg Reviews & Complaints
I purchased one item for my daughter early fall 2018. Chegg has repeatedly charged my card for “Chegg Study” which we never signed up for. There is no record of it on our account and somehow the Chegg representative specialist who returned my call insisted there was activity. Which is impossible. He refused to refund my money and assured me that there would be no further charges. Until next month when there were. When I sign into the account I can see the purchase made and I can see there were no subscriptions ever but somehow they insist that some phantom used a different email and accessed the account. When I asked if they accessed my account and my card was charged why can I NOT see the order? He had no answer and told me to contact my bank. I am furious at the thought of how many young college students new to checking and debit cards that they rip off every single month. BUYER BEWARE!!! Get your books elsewhere!
Chegg Reviews & Complaints
i rented 4 books from chegg.com i was not finished with them so they charged me another late fee of $20 for an extra 15 days which was fine. i did”int have a chance until the 15th day to return my books and thought they would charge me another $20 but this time they charged me $150 to purchase the books I called the company the lady who i spoked to really did”int have any idea how to help me and she basically said there is nothing we can do but you can sell your books back. worst case scenario i said fine but how much would they give me. she walked me through this and i found out that the books that i spent around $250 for they said they would give me $8.00 for all four books. i asked to speak to a manager and she said he has to call me back i am Still waiting on this phone call.i am completely dissatisfied. hopefully the better business bureau can help.CAQ
Chegg Reviews & Complaints
I rented one book from Chegg.com in August 2009. It is now September and I still haven”t received the book. I chatted online with customer service reps and the first one was helpful, he refunded shipping and promised it would be shipped via one day air. Aprox two days due to time of day. Well, I didn”t recieve my book like promised so I chatted with another rep. She is terrible. She doesn”t respond to me. Tells me there is no tracking information available and tells me that a supervisor has taken care of my order. Doesn”t apoligize or anything. I spoke with her supervisor and he tells me that he is going to overnight it so that I get it the next day. I didn”t recieve until monday the following week. They did refund my money, but they still wanted the book back. DO NOT RENT FROM CHEGG.COM THEY ARE NOT TRUST WORTHY. Spend the few extra dollars from amazon or textbookrus or something. It”s worth it. You will get it on time.
Chegg Reviews & Complaints
I rented with Chegg for about a year but have recently become EXTREMELY dissatisfied with them. In regards to customer service, it”s no wonder they have you jump through hoops just to get their phone number or live chat help. The best thing I can recommend is DO NOT LEAVE YOUR BOOKS IN YOUR CART. I left my books in my cart for a little over a week (I wanted to wait to closer to the term to order since our classes run longer than public schools) and when I went to checkout they raised my prices by more than $50!! It read beside the items “this price has been updated”. I was furious so I checked the prices for these to buy used and new and one of them was $30 cheaper than the one I was going to rent and it was new!! I ended up getting some of my books from textbooksrus and some from half and altogether they only cost me about $30 more than Chegg. I know I can make more than $30 back on the books if I sell them on ebay or something so all I have to say is be careful. If you really think about it, these guys are making a killer profit off of us. Do your homework and look at other alternatives before you rent from them. In regards to false advertising, they say all of their books are like new however the books I received had numerous highlighter and pen marks in them throughout all the chapters. I use to love them but it seems like they are constantly raising their prices and I just don”t seem where that is fair, especially when we are RENTING them. You would think they would take that into consideration.
Chegg Reviews & Complaints
I sent Chegg.com two textbooks in early December. I was told on the website that I would be receiving a refund around $70. My husband mistakenly sent the books via USPS instead of UPS. I called a few days later to see if this was going to be a problem. The man on the phone told me it would not be, but they we may not be able to be reimbursed for the shipping costs. I said that was fine and asked about the status of our order. He told me they had received the books and would be sending me an email within a couple days to explain different methods of obtaining my payment. I never received an email. A couple weeks go by and I call again to ask about my payment. This time the man tells me the computer has no record of receiving anything and if someone had told me before they must”ve “Been looking at the wrong screen”. I have a really hard time believing this since the man told me the names of the books I sent in! I was told a supervisor would look into the issue and call me back. The next day I received a call saying they never received my book and if I have a problem I should contact USPS, because Chegg never received my books AFTER THEY ADMITTED TO ME THE FIRST TIME THAT THEY DID! They are theives. I”m a young mother in college with an autistic child and Chegg has stolen from me and there is nothing I can do. I cannot prove that they received the books and they are claiming they did not have a recorded conversation from where the first sales person admitted to receiving the books. My hands are tied and I am out $70.
Chegg Reviews & Complaints
I signed up for a free trial (November 08) but was unimpressed after about 10 minutes. I canceled the account that day, or so I thought. One month later (December 08), I had a declined charge from Chegg for the previously assumed canceled account. I contacted them to confirm the cancel and stop the pending payment on three separate occasions. Chegg still tried to withdraw money from my account every other day from December 08-18. I purposefully left the account with no money. I wrongly assumed the issue was resolved and deposited money into this bank account. Yesterday, December 18, Chegg posted a transaction to my account for $19.95. I contacted Chegg again today, December 19, and the agent said I will receive a credit in 3-5 days. The agent named Lydia said, “I need to relax and they are doing everything they can.”
Chegg Reviews & Complaints
I sold a book to Chegg.com and UPS confirmed it was delivered on 12/28. On 1/4 Chegg’s website said the book was still “in transit” so I contacted Chegg to which they said it was in processing and they would make a note on my account. On 1/6 the book was still “in transit” I contacted them again and they had no answer for why it had taken over a week for them to process the book and send me a check. The C/S representative was helpful though (I thought) and told me she would send a check and I would receive a confirmation email. By 1/9 I still hadn’t received a confirmation email and the book I sold to Chegg was no long even on my account (on Chegg.com)! Fearing my book had gotten lost in their already sloppy process I contacted them for a third time. This time they told me a check was in process… still… and said that they couldn’t resend a confirmation email for the check nor could re-post my book sale to my online account. Finally two business weeks later on 1/20 I received my check for the full amount. Though I got my money in the end, I sold another book to a similar site and received my money two weeks before Chegg.com. And what kind of business models enables a buyback to go from “in transit” (though they had it for over a week) to being deleted off an account before I received my check or even a confirmation of a check? I will not be using Chegg.com again and will be happy to tell others about my experience.
Chegg Reviews & Complaints
I subscribed for textbook help on Chegg. After paying the subscription fee I could not find the textbook answers on their website although it does list the book . I am very disappointed because there is no direct access to their customer service not even via email. All that comes up is FAQ which does not help with my issue. I would like to have a refund.
Chegg Reviews & Complaints
I too ordered from Chegg in Fall of 2017 and again in Spring 2017. In the fall I only received 1 book out of 4 ordered and it took them weeks to answer my emails and refund my money. Forget calling the customer service number, no one answers…ever! You get an automated voice telling you to call back later. I thought I would give them a second chance so again in the Spring 2017 (first week in February 2017) I ordered three books. I paid for priority shipping, one book arrived 5 days later (priority is 2-3 days) and it was the WRONG BOOK, the second is still in transit and it is now day 7 and the third is lost so far. I have sent 4 emails and NO ONE WILL ANSWER OR ADDRESS MY ISSUES. Do not order from CHEGG.COM, thier customer service is non-existant and you will not get your books that you need for your classes.
Chegg Reviews & Complaints
I tried to rent a book through chegg since January 23rd, but I kept encountered error code: Charlie. Then it connected me to a link that I can fill in a form to request for the book rental. I did fill in the form and turned in. I waited about a week, I never heard back from chegg and got any mails like confirmation or notice or any kinds. Then I tried again about 3 times after that, still didn’t hear back from chegg. So I tried to order through my friend’s account and that worked immediately. I got the book just few days after that and I was fine with that. Then just few days ago, I finally got a mail from chegg saying that the book I requested was out of stock and it is now back in stock, also mentioning that they are shipping me the book, which doesn’t make any sense because when I ordered the book rental through my friend’s account, I got the book right away. So I replied to the mail saying that I already got the book, so I don’t need it anymore. Well, when I got home today, I found that book shipped to my house. Now I have 2 books in my hand and I’m super annoyed that Chegg never notified me of their status of stocks and suddenly shipping me the book regardless of my reply. I just called customer service and only thing they can do is sending me the shipping label. I guess now I have to drive myself to UPS to ship it back to chegg? What kind of customer service is this? How can a big company like chegg have this kind of service? It’s just ridiculous.