Beware. Refusal to reply to email requests when orders are not fulfilled. Do not use. I purchased something from chemistdirect.co.uk and paid online. I received the order confirmation email and that my order was on its way, but 12 days later nothing had arrived and I contacted their customer service asking (politely!) for an ETA on my purchase. Instead of replying to my email, they issued a refund without my consent. I’m based overseas and was charged extra fees due to foreign exchange rates and I did not want my order to be refunded. When I asked why they refunded without my consent, they replied after a further 2 days with a one line response about an incorrect shipping method. The shipping method was chosen automatically by their online payment system – you can’t change this manually – and I was charged £20 for shipping anyway – the highest possible as I’m based overseas. They are refusing to reply to my emails. I’ve wasted over 2 weeks waiting for a product that never came and wasted money on a refund I didn’t ask for. What HORRENDOUS customer service – avoid at all costs!! .
This complaint and/or review was posted on HolySmoke.org on 05:39 am, June 25, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/chemistdirect-co-uk-review/.
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