March 26, 2015 Chevron Human Resources Service Center P.O. Box 199708 Dallas, TX 75219-9708 Attention Survivor Support Services As you are aware of, my Aunt Evelyn C. Pendleton (Access ID: had died on 02/08/15. We realize that she is not entitled to receive any further pension benefits. The problem that is still in question , the medical payment, that was dedulcted from her checking on 12/15/2014. On 12/13/15, I notified your firm that she was on Hospice Care and her medical insurance was to be cancelled. This premium payment was for January 2015. Well your firm was very apprehensive to cancelling this policy. When I was finally able to convince the person that I was talking to that she was dying, he finally understood. It was agreed to cancel this policy. Before we could stop the payment of auto-pay out of her checking account the check was sent. Her account is due this refund of $224.10 for a policy that was cancelled. I have talked to two different people and the last one I talked to, said I had to provide a death Certificate at our cost if $25.00 for a certified copy. I do not feel that a certified copy is necessary to get reimbursement for this medical payment that was cancelled. If, in fact, that is true, then we will expect payment for this certified copy, as well as the Medical premium. The individuals that I originally dealt with, each had to speak to a supervisor before they could give me an answer. What a sorry way to run a business and dealing with a families m with grief. Iam at my wits end, trying to resolve matter and I am no longer going to jump through hoops for Chevron, and the obligation is on your shoulders to resolve. Hopefully we will get this matter resolved so that I can finally close my Aunts checking account due to this fiasco. Now, I am a patient individual, and if resolution is not forthcoming, then the matter can go to small claims court and let a Judge decide who is right and who is wrong. I simply detest taking these type of actions, but apparently you are not leaving me any choice. Oh yes, you can be sued in my jurisdicrtion, not yours. Robert La Quinta, Ca .
This complaint and/or review was posted on HolySmoke.org on 18:40 pm, June 25, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/chevron-corporation-review-2/.
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