I was never able to meet with the doctor himself because of his competent staff. The people who work with Dr Howard C. Chi are unfriendly and they lack any kind of compassion towards the people in pain. They are ruthless at best. I came to his clinic for a wisdom tooth extraction treatment and as most of you might know, that was quite painful. I was in constant pain for some time due to my wisdom tooth. I called their office and tried my best to follow all the procedures they wanted me to go through. I gave them the dental plan and waited some time for a callback. Things got really intense after that. On the call back they mentioned a couple of fees which were not going to be covered by my dental plan. But at that moment I convinced myself to ignore that. I went to the clinic to discuss it personally the next day and when I arrived there, all of the staff members started ignoring me. The girl who was at the reception was quite young and did not even eye contact with me. When I tried to ask her about my appointment she just gave me simple one-word answers. Her attitude was quite unprofessional and she wasn’t giving clear answers to any of the questions. I wanted to discuss the bill with her but she wasn’t very bright and after wasting ten minutes she literally told me to go and talk to the staff manager himself. These guys were charging me a total of $100 on top of the bill. The staff manager told me that it is for an x-ray, so I questioned him by saying, “Shouldn’t it be covered by my health insurance?” He did not have any answers and asked me to leave the premises. He said that he is upset with my behaviour and “my way of questioning him”, both of these points are totally invalid because I was talking normally with this guy. After getting tired of his shit, I decided to pay the extra $100 and get out of this place before I go crazy. My usual dentist is way more sophisticated and maintains a thousand times better office than Dr Chi’s. I talked to them about the tooth extraction and they told me that I would have to wait at least 90 days before they can take me in for the procedure cause apparently I was supposed to get an approval letter for them. By this time I had already paid for an unnecessary x-ray as I had recently gotten my x-ray done at my general dentistry and now they were going to make me wait for 1 and a half month! That is fucking crazy! I just walked out of the facility and I will never come back here. The staff was the worst I have seen. And all these guys care about is MONEY!
Chi Howard C DDS