9-21-19, South Fort Wayne Christopher and Banks. Waited over 20 minutes for a customer to make a return. The staff was incompetent. The manager knew less than the new staff. Update your systems and have your staff up to date to make a return easy. We left and they still had more to go. A return shouldn”t be a punishment and waste time, that makes a customer never want to come back.
Customers reviews and complaints
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Christopher & Banks Reviews & Complaints
I have a general complaint that CJ Banks no longer offers the styles of clothing that once made them my “go to” store. I dress in a more tailored fashion, and while I do understand that tailored is not as fashionable as it used to be, I see stores like Talbot’s and Lands End still offering a wide selection. I do like CJ Banks trouser jeans that come in tall, but that is the only thing I have bought from them in almost a year. Please go back to some of your tailored styles!!!
Christopher & Banks Reviews & Complaints
I have been shopping at C&B for years and I am a loyal costumer. I received a phone call about a friends and family sale on Thurs and Fri -10/3-10/4. I also received notice in the mail. On Thurs 10/3/19 – I stopped at a C&B store in Clackamus Town Center near Portland OR. I am a RN, had finished a long shift and the traffic was terrible so I stopped off to shop hoping traffic would improve later. I will admit, I didn’t fit the typical customer profile today. I had on my scrubs, it was raining so my hair was a mess and I know I looked ( and felt) tired ( you would too if you started at 4:30 AM). The store was not busy. The clerks did not greet me …in fact they looked at me and turned the other way. A minute later, 2 people (appropriately dressed ) walked in and were greeted immediately. Very soon afterwards, a dressing room was started for them. This happened with two more customers as I was struggling to look at clothes with my hands full of clothes I wanted to try on. Finally, after about 15-20 min, a clerk asked if I needed a dressing room. I asked about the friends and family sale telling her I had received a phone call and a mail brochure. She told me the sale was for “friends and family only” I told her I was friends and family. She had a judgemental look on her face and told me “The sale starts tomorrow “. I told her I really thought it was today (Thurs) also. She told me I was mistaken. Long story short, I tried on my selected items and did not purchase anything…I might have but was too embarrassed to impose on the clerks to ask for a different size. They were attentive to other guests but not me. I ended up just walking out of the store. It occurred to me that I probably had more schooling and more money then they had yet I have not felt so small and humiliated since High School! I really like C&B but I don’t know if I will ever return to my trusted store. On a good note, it reminded me to always treat people with respect. As an RN, I see all walks of life. I can remember times when I have not treated people respectfully. Now I certainly will. On a humorous note, when I arrived home I looked at my brochure…the sale for friends and family started TODAY.
Christopher & Banks Reviews & Complaints
I have had trouble with your customer service line. Girls are difficult to understand mostly because they aren’t talking loud enough, & also are asking questions for which I had already answered for them. Have spoken to 2 different girls & same results. Also, your online support has somewhat the same difficulties. They don’t read all of my requests just part, which deals w/returning an item. If I call one of your stores, I get better results. If you want to keep your online service going, I would suggest you do some improvements to customer service. I have been a fan of Christopher & Banks since I lived in Syracuse NY. Since moving to TX, found out the closest store is 2 hrs from where we live. Thank you. Linda Horn [protected].
Christopher & Banks Reviews & Complaints
I have not bought merchandise from c/b since apx. 08/2017. I thought I had paid off my bill. On the next statement I noticed a $2.00 fee. So I paid that. Or so I thought!!! I just happen to be going though all my accounts on line to update items and I notice I had a balance of $61.00. Quite surprised because I had not bought anything from them. They added $2.00 fees until it got up to $10., then they added a late fee. I contacted customer service and ask then to take off all fees and close my account. They told me to pay all fees and they were turning me into a collection agency. TERRIBLE CUSTOMER SERVICE. It is no surprise that their stocks are down and they are closing stores. I will never do business with them again, and I am convening this message to everyone I know, including social media.
Christopher & Banks Reviews & Complaints
I placed an online order on 8/8/19 and immediately set up a payment to pay the balance off on the next statement. The payment didn’t process, apparently because 8/8/19 also happens to be the close of the billing cycle. They did not send me a statement for 8/9/19 that would have shown the payment didn’t happen. On 9/9/19 I received a statement for the amount purchased on 8/8/19 PLUS a $29 late fee and interest. I immediately paid the purchase amount, not the late fee. I contacted the credit card customer service multiple times to get the late fee waived since a flaw in their system didn’t process the payment I set up. They refused to consider the waiver. After continued messages, my card is now cancelled and they threatened to report the unpaid late fee to the credit card bureaus. I paid their ransom late fee and will NEVER shop with this store again, and definitely will never deal with a credit card company that doesn’t allow you to set up auto payment of the credit card balance every month. Their system is VERY archaic and the customer service people at the credit card company are real jerks.
Christopher & Banks Reviews & Complaints
I placed an order, noticed my address was showing as in Wyoming so I changed it BEFORE completing the order. Nevertheless, my receipt showed that the order was being sent to that incorrect address, !! I immediately put a message out on the “live chat” (ha!) ?function of the website. Then I went to the “contact us” and advised of the problem and giving my correct address. I understand that they recently changed their website provider and the FAQ advised this would remove my address but did not explain how a completely incorrect address could be substituted. When I finally received a customer service response they told me to fix the address –which I had already done, so clearly the responder did not even bother to check my account OR advise the shipping dept to change the address. Sure enough, the shipping confirmation showed the Wyoming address. Once again, I contacted customer service to ask how they planned to fix their mistake and I was told I would have to track the order to the incorrect address and hope the person there did not accept the order. ..and then WAIT for UPS to return it as undeliverable and then HOPE (against all evidence to the contrary ) that it might eventually be sent to me. It’s not my responsibility to take care of their error!! I feel THEY should ship me a duplicate order and THEY should follow up on their mistake!
Christopher & Banks Reviews & Complaints
I purchased a blouse earlier this summer. It was washed once and it faded and shrunk. It did not go in the dryer. I was wondering if I could return it to the store for a refund. I rewashed it and stretched it. That did not work. I could give it to charity, but the person would have to be very short waisted to wear it. I buy most of my clothes from you and usually have no problems.
Christopher & Banks Reviews & Complaints
I received a 10.00 of coupon, I forgot to take it when I purchased. I went back the following day, with receipt, and all purchases with tags still attached. I told the cashier I want to use my 10.00 off so I would just return and rebuy. She said I could not return and rebuy. I had paid cash and said why. She said it could not be used on previous purchases. I explained again the situation, she said she could not let me buy them again and use the coupon. So by doing this you lost my almost $100.00 purchase and my sisters $89.00 purchase. And also lost future sales because it will be awhile, if ever, I go back into shop.
Christopher & Banks Reviews & Complaints
I shop at the Christopher & Banks in Fargo Mall now. I was driving through the Brainerd, Baxter area on May 11 2019 and saw that they have a Christopher & Banks in the mall there and was very excited to stop into the store! I was very disappointed not only with the styles of the clothing, but they didn”t have anything in my size! I tried to seek with the woman behind the counter, but she was way to busy chatting on her phone. The other woman as way to busy standing at the door talking to some lady walking in the mall. I interrupted her to ask for the store manager, and she pointed to the woman on her phone. Who had just walked into a back room door. I waited for the pointing woman to finish her conversation, about how her family was doing and how much of a B word her sister was. She didn”t stop I waited for another 20 minutes. The one on her phone came back out of the backroom, walked right past me and left the store. Now mind you, yes I called the corporate office to complain, But they wanted personal information on ME! I hung up! I left the store sad, disappointed and bought nothing. I stopped a security person in the mall and asked who was the store manager and the other woman”s name. She said the Store Manger was Jody and the other was her assistant manager Deb. I will never return to that store ever. my ears are still burning from the vulgarity coming out of the assistant managers mouth!
Christopher & Banks Reviews & Complaints
I used to like C&B clothes and purchased many items through the years. Then I noticed the styles were getting frumpier and frumpier. My great-great-great grandma might have liked them, but I didn’t. The cotton tops do not hold their shape and can generally stretch out to fit an elephant. The clothes just no longer fit well, along with shrinking and fading on some items. Oh, and the jewelry is junky and expensive. I purchased a number of necklaces and the links kept opening causing the necklaces to continually fall apart. I spent a lot of time trying to fix them only to have comel apart the next time I wore them. Very cheaply mad!. Sorry I wasted my money on a lot of their stuff. They keep sending me advertisements in the mail. I am trying to figure out how to stop all mail deliveries because I am no longer interested in C&B.