I ordered a box of cigars on 2/18/14. my credit card was promptly charged $34.48 the next day (Hey, I like a good smoke but I’m a blue collar kinda guy, you know?) and the smokes were sent out via UPS the next day. What CI does but won’t tell you up front is they reserve the right to drop off UPS packages with the local post office for final delivery which delays the delivery. What’s worse is there is no rhyme or reason as to which are delivered by UPS or by USPS, It’s at their “”discretion”” Anyway, Our address changed during the process of the delivery, but since we were living at the old address while the new house was being painted and since the smokes were coming via UPS, I figured that wouldn’t be an issue. Well, there was an issue because according to UPS the dropped off my La Pearla Habanas with the USPS. The only problem is that USPS has no record of receiving them. It’s been a month and I have called CI to no avail. they won’t refund my money, they won’t ship out a new bundle, they will only file a “”MIA”” report with the USPS. I didn’t think that was acceptable. I called and asked to speak to a manager and was blown off. I filed a complaint with the BBB even though CI is not a member. According to the BBB their report was sent to CI last week, according to the faceless midlevel manager at CI, they never got the complaint. This midlevel manager told me that they would not refund my money, they would not send any additional cigars. I pleaded with her that even if the original bundle showed up, they have been in transit for a month and probaly wouldn’t taste very good. I was offered a “”discount on my next purcahse””. Really? why would I spend MORE money with CI if they couldn’t seal the deal on the first cigars I ordered. I asked to speak to her supervisor and she told me that “”there is no one else for you to speak with regarding the matter””. I tried calling the switchboard and asking for a Jr. Exec, or anyone with a sympathetic ear. I was hung up on. At this point, I have no cigars, am out the ~$35 and CI won’t step up and do the right thing by refunding my money or replacing the smokes-That’s why I’m a former customer (Thank God I live in Tampa and have access to local rollers) and that’s why I warning other smokers that it’s “”buyer beware”” when dealing with CI on R.R. .
This complaint and/or review was posted on HolySmoke.org on 12:00 pm, June 07, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/cigars-international-review/.
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