I got internet through cincinnati bell in april of 2012, in april of 2013 I suddenly stopped recieving my bills in the mail. When I finally called after a few months of not having a single bill they explained that I stopped recieving my bills because I signed up to recieve them through e-mail. I informed them I never made that change and asked for the e-mail address, they did not even have my email address and ended up adding it to their records. Then I find out I had cable and phone added to my account. This was also not a change I made. I asked to cancel all services other than internet, they assured me they would. The next month came and I am still being billed for these services. I call again to cancel each month for a couple months every time I recieved a bill and seen I was still being billed for the services. A manager explains to me that she does see my previous request to cancel these services and was not sure why they are still billing me. Cincinnati bell added services to my account without my permission, they are basically refusing to cancel them. No one will help me. They pull me around wasting time over and over acting as if it will be taken care of and in the mean time this bill only continues to grow. I request to speak with someone that can actually help me and deal with this, I have tried everything I possibly can and I do not know what else to do. I just want to pay what I actually owe and get rid of them but they wont stop billing me or cancel the service so that I can. The only thing that makes since is if they are making commision and are signing us up for paperless bills so we wont notice right away and then play with us for so long until we cant do anything about it. What am I supposed to do? please someone help me, is there someone I can contact in this company that actually will fix this? Because I have tried every phone number I can find on their site and the email address and its always the same thing. I feel like I am going to run out of time like they are trying to push me off for soo long, until they can finally tell me its been too long to do anything or something I dont know. Please someone that has had this happen to them please help me and tell me what you did to finally make them cancel the services. Thanks .
This complaint and/or review was posted on HolySmoke.org on 23:03 pm, December 31, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/cincinnati-bell-inc-review/.
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