1/7/2017 I went to a movie with a friend, and we were paying separately. I was told the new policy is that all seats will be assigned prior to the movie, and you can no longer just go into the theater and sit down. I asked what if my friend chooses a seat and someone else gets the one next to her. They said they”d have to refund the ticket to reassign us seats. I find this new practice to be very impractical, and annoying. I ended up feeling like I was sitting in the middle seat of a plane. It was awful! Who at Cinemark decided this was a good idea? What”s next…pay extra for what they consider premium seats? It made for a very uncomfortable experience. It”s bad enough I have to watch commercials, now this.
This complaint and/or review was posted on HolySmoke.org on 15:40 pm, January 25, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/cinemark/.
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