Citiliner

Consumer Reviews and Complaints

1. 

   Citiliner Reviews & Complaints

   (1)

   Citiliner couch 1st it was at Montrose where we spent almost an hour waiting for a driver, now we waiting at Park station to depart to Pretoria, again waiting for the driver now bordering to an hour waiting still. Totally unhappy with the service now we going to travel by dark and it’s not safe at night. We still have to take other transportation when we arrive in Pretoria. You risking with our lives here. Terrible service never boarding it again.

   By Lesha Osazuwa

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2. 

   Citiliner Reviews & Complaints

   (2)

   Driver ID : 1094 (NDC568) I pay him RM4, waiting for him to give me back the changes and ticket (btw the ticket price is RM3.60 Terminal Seremban to Terminal Port Dickson). When i ask him for changes, im being shout by him “tunggu apa lagi!, pergi lah duduk?” and I ask him again for changes, then he tell me “lain kali siapa suruh bg RM 4 ringgit.”. what the hell is that, layan customer mcm tu. I know it was just a small changes but dont be such a rude person to us. i know you guys kerja, but jgn buat duit tepi dengan sumber haram. What kind of attitude is this? I dont care with small change btw but with his attitude with no manner with his customer made so dissapointed with that. Not only that, every times I take this cityliner bus, the bus driver driving skill is so dangerous. FYI, I see too many complaint about the bus fare, not giving back changes for user but also got scold by driver. note: please jangan tahu makan duit haram je. I hope the management pay attention and take serious action on these non-responsible drivers.

   By Milford Bilson

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3. 

   Citiliner Reviews & Complaints

   (2)

   Good day I would love to lodge a complain, last week friday 22 june 2018 my son embarked on a journey from queenstown to johannesburg (midrand) bus reference [protected]. The bus left queenstown at 08:0 am in the morning. I was waiting for my son to arrive at 19:30 latest but the bus only arrived at shell ultra midrand at 22:18 pm. No communication was given and this is very unacceptable service regardless what might have happened, co communication apology was given.

   By Sallie Wagar

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4. 

   Citiliner Reviews & Complaints

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   Good day Today at 14:15 a Citiliber bus that was passing through George cut infront of alot of cars due to roadworks. When we were next to the bus and took a picture he showed a gun sign to his head to us and yelled and said we must [censored] off. I have a photo and video of this and will go viral. This driver doesnt belong on our roads transporting people!!! Bus nr 2738 Date 16th oct on road knysna rd in George at 14:15

   By Lindsy Wohletz

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5. 

   Citiliner Reviews & Complaints

   (1)

   I am very sad and disappointed in the service your drivers are giving one named Mafukidze to be precise, who was driving citiliner to Harare on the 17th of December 2014. My sister was suppose to be on that bus but when the bus arrived he told us that he can take the passenger but with no luggage. I asked how is that possible and he had the guts to tell me that we passengers that board along the way we are a problem because we have luggage, whilst we were in the middle of this conversation a “friend” of his arrives with a bakkie carrying a huge box that looked like a cabinet big enough to fill a whole compartment on the bus and he is not even a passenger travelling on the bus, he packs his goods because it”s money he is making into his own pocket. He tells us to ask pioneer bus that was on the station to take some of our bags which I found very ridiculous and stupid .I asked my sister to rather travel on the pioneer bus instead since they had no space for her luggage. I went ahead and called the call centre to lay a complaint and cancel the ticket guess what I was told they can”t help me. The lady instead gave me a number for someone dealing with drivers, called that number and they also refused to help me. I want my refund for the ticket since it was your arrogant and very rude driver”s fault that made us not use your services. And in future please tell your driver Mafukidze to at have customer services and consider clients first before he decides to make his extra money through the bus . Ticket reference number: T8DHYOXA Boarding at Mokopane Very disappointed

   By Tam Simone

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6. 

   Citiliner Reviews & Complaints

   (2)

   I booked a bus to Harare on the 24th of july 2019 from Bosman Pretoria . Firstly the condition of the bus from the seats are nolonger comfortable as in adjusting, the charging ports not working at all, all entertainment systems not working from wifi, tv and radio which made that long distance journey the longest and terrible. I always trust and rely on Citiliner buses everytime they are always on time and the staff members are proffessional but please if you can replace or fix your buses especially the ones that go to Zimbabwe

   By Vanessa Hathcock

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7. 

   Citiliner Reviews & Complaints

   (1)

   I travelled from Ladysmith to Johannesburg by Citiliner on the 28th March 2016. the bus was supposed to depart at 11:55pm. It only arrived in Ladysmiteh an hour and 15minutes later. i received the message to let me know that the bus is running late at 13:25 and i was already in bus! i climbed into the bus only to be struck by a toilet stench. the passengers were told it was chemical or toilet sanitiser meant to clean the toilet. the toilet was not working. i was supposed to be seated on seat 6A, but i could not because some seats were wet due to an air-con malfunction which led to water dropping onto the seats. through out the trip, the air con had to be switched on because if it were to be switched off, the toilet stench would overwhelm us. people in the bus were sneezing, coughing and had watery eyes due to this pollution in the bus. what an upleasant ride, i had to get off in JHB though i was meant to get off in Midrand. i just could not stand the smell any longer. the next day i could not even go to work because of the flu i had then contracted, the sneezing was just out of my control, my eyes were teary. my eye-gene was could not help the situation. such appalling conditions!!! it was disgusting to say the least!

   By Felisha Strawbridge

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8. 

   Citiliner Reviews & Complaints

   (2)

   I travelled via Citiliner from Cape Town to Port Shepstone on 5 May 2017 at 18h30. The bus was delayed by 2 hours and the driver played extremely loud gospel music all through the night. Occasionally this was interspersed with church of Zion videos which seemed to play on a continuous loop at an unbearably loud volume. Surely as a paying customer we should be considered and communicated with in a responsible manner. On the whole this was a nightmare of a trip with loud, drunk passengers causing a disturbance. Myself and the woman I was seated next to were completely ignored. I understand that this is a reasonably priced transport option but that should not mean that customers should be abused. Please issue a formal complaint and ask Citiliner to speak to their staff and put their customers first. They should also continually monitor service on these trips to prevent any future problems.

   By Rana Barsness

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