Citizens Bank

Citizens Bank Review

Reviews: 1


Total views: 3987

Published: 03 June 2018

Posted by: Anonymously

I went to CitizensBank’s branch in Cambridge, MA, Harvard Sq. I wanted to ask about fee refund since I overdrew my balance.I explained that I am disabled and have some difficulties with concentration when dealing with finances.I was humiliated,ignored,they made me wait for 40 min to talk to the manager, and finally same girl called me in her office just to tell me that she is going to close my account.I asked for her name and she got hysterical,telling me that she doesn’t want to talk to me and that i need to leave or she calls the police.I asked for her name again,she screamed that it’s on her tag and that I need to leave.I said she can call police if she needs too.She did.I was told I made her feel uncomfortable and that I must never enter this branch or I will be arrested.I hope the whole conflict is recorded by bank’s camera’s and am sure I was treated badly. Though I am with this bank for 6 years,and was never treated with anything by respect before.Also,what might be helpful she kept saying she knows me.I never met her in my life.And I thought she meant she saw me at the bank before.I have no idea what all this was about.But what is worse that even so I was asking her and other bankers to talk to the manager I never got too even so I spent there at least an hour. All this is very very upsetting. Please advise. .

Rate and Write a Review on Citizens Bank


Business Advocacy Program

Advocacy program is a relationship between you and your most engaged consumers – the ones that choose to go a level higher to hold you accountable.