Charter one has manipulated direct deposit times against legitimate charges in order to charge excessive nsf fees to the customer. This is especially true with a small business account. When asked, they refuse to discuss and state that its all in their fee schedule. They refused overdraft protection because it was a business account. The fees are well over $1000. This, of course, screws up the balance and they fail to notify the customer in a timely manner. So, after closing the account, they fraudulently cashed a paycheck that was in transit when I closed the account, stealing another $1000. Just plain theft, they cashed it to my closd account and took the money to cover more “fees” that they had charged since closing the account. They apparently did not and still have not closed my account and continue to charge fees to it, even though it is now in a negative balance due to those fees.
This complaint and/or review was posted on HolySmoke.org on 05:43 am, May 21, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/citizens-financial-group-inc-review/.
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