My Samsung dryer stopped working almost 3 months ago. My service contract was with a company called Global which subcontracted to Citywide Appliance. Darius Smith from Citywide Appliance came to my home and after a 10 min assessment determined that the dryer needed pairs. Darius said that he would order the parts that day and call me in a few days when the parts were expected in and schedule to come again to replace parts. That was 2 months ago. A week later with no calls from Citywide to schedule a return visit, I called the company and was told that it was still awaiting parts from Samsung. Week after week I called and was told the parts were noi in. Finally 5 weeks later Citywide calls and said the parts came in and schedule an appointment to come to my home the followng week. The day morning of the schedule appoint they did not show up. I called the company and was told by the representative that answered the phone that the technician was still coming but was running behind schedule. Hours later technician was a no show and I called Citywide and the representative rescheduled me for the following week. Representative said she had not appointments for later that week and insisted the earliest Citywide could come back was the following Wednesday. This morning(Wednesday) Citywide called me to reschedule me for the following Thursday. The representative aaid that 2 of their trucks were involved in an accident and the earliest that a techician could come out is next Thursday. Again it now ten week after I initially called in for a service repair and my dryer has still not been repaired. Please do not use this company. They are a ripoff.
This complaint and/or review was posted on HolySmoke.org on 10:55 am, April 16, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/citywide-appliance-repair-review-2/.
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