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Customers reviews and complaints
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This complaint and/or review was posted on HolySmoke.org on 17:45 pm, February 19, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/clarins/.
The reviews & complaints posted about Clarins was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about Clarins as per Section 230 of the Communications Decency Act.
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Clarins Reviews & Complaints
Date purchased 1st October 1917 at Heathrow duty free I purchased the lotion and discovered at later that the pump dose not work on the bottle so cannot access lotion. On arrival in New Zealand where I live I went to Clarins counter in duty free in Auckland and they said we had to contact Clarins. We have receipt and bottle if required As the product is not fit for purpose we would like replacement please or failing that a full refund. (UKPD 44.95)
Clarins Reviews & Complaints
Dear Sir /Madam, As an Irish Customer I need to register my concerns regarding my search for your products. Today I was in Kildare Village outlet and visited your Outlet store . When I went to purchase some Clarins antiperspirant. I was told that they were completely out of products from Men !!! Then I went to Debebhams located in Whitewater Shopping Centre Newbridge which is next town nearest only to be told they were also out of antiperspirant . The rest of the Clarins range in the store for men had no pricing on them !!! As a somebody who has experience in retail & tarde I would like to bring this to your attention as it is very off putting of a big Clarins Customer. Regards, Ken.
Clarins Reviews & Complaints
Dear Sir or Madam, I wish to submit a complaint regarding the above mentioned cream. I”ve been a regular consumer of the cream for 8 years and I must say that after years of testing all sorts of similar and even more expensive and even higher class products I was overwhelmed with how perfectly the cream felt on my skin. All my problems disappeared – my skin is terribly sensitive, extremely thin, dry and prone to allergies and all kinds of rashes. However, when I bought the last package of 5 such creams, I found the cream totally different. It feels like a cheap loreal or similar on my skin. Have you changed it? I can see it is marked as anti oxidant.. Can I still get the cream as it was before, before the new packaging? Can I exchange the cream for the previous one? I”ve still got 4 creams left now and as it is not really cheap, I would kindly ask you to exchange my creams for the ex ones. Would that be possible? Thank you in advance for your reply. My email address: dasa.[protected]@gmail.com Regards Dasa Ravnikar
Clarins Reviews & Complaints
Dear Sir/Madame Because I can”t type such a long story of what Happened here I”ve already typed it on a Beauty blog of what happed today The link is: https://community.debenhams.com/t5/Makeup/CLARINS-BEAUTY-SWAP-left-me-in-tears/m-p/132731#M18540 I traveled to Leeds for the swap, and I was refused, bullied and embarrassed, many people got bronzers duo, I”m sure rules are same in each Clarins counters be it in boots, John Lewis or Debenhams? I love Clarins and always buy Clarins products but today has really left me in tears, (also my poor mother walked even though she has leg pain) to do her swap and they also didn”t allow her too. Why have a offer or a beauty swap when the Clarins staff don”t allow us to even swap, I really wanted the bronzer duo as everyone got them. I”ll paste what I posted in the community below Incase you can”t open the blog link. “I went in to the Leeds Debenhams today for my beauty swap, I really really desperately wanted the bronzer duo which many of you managed to get, I found it really pretty and wanted one so bad, I thought I”ll try and get myself one today. I took an old Nivea SPF15 day cream packaging which I had bought two years ago, it was almost empty like had a few drops in maybe. There was a young man at the counter along with a young lady and a mature lady who were the 3 sales assistants dealing with the swap at Clarins. The young man approached me and was really friendly at first I told him I would really really like the compact as everyone else is getting them, and he called over the older mature lady and the younger one just followed her all three of them, surrounded me and robotically probably rehearsed said sorry the bronzer duo have finished, then one said oh we will get a some next week, I said ok if I come back next week could I get the bronzer, and she said sorry we won”t be getting anymore ever (I think she meant they are ring discontinued) I found that strange as before she said it”s coming next week, then changed her story. the mature lady then took the empty container of the young man and examined it, she said we are recycling this had some left inside, the young man told me go empty it in a bin, the nearest bin was outside and you all know how awful the weather has been today with the heavy rain, I walked out in the rain emptied the little that was inside, came back and handed it to the young man, the young man then took it and held it up in the air while the other two ladies watched, then he tried to squirt it and a very fine drop came out. The mature lady then took it of the young man and told me get a pair of scissors and cut it to scrape every last drop out, I told her shall I go wash it out in the toilets, she said no go home and cut t with scissors and bring it back, I told her I can”t come back again, she then tried to embarrass me in front other the young man and young lady and told me 3-4 times we are recycling here to which I replied that”s what I”ve come to do recycle other wise this container was destined for the bin. She then said sorry we can”t allow you to do the swap here go to boots they may be less strict. I FELT BULLIED AND EMBARRASSED, CLARINS IS CLARINS in Debenhams or in boots rules should be same for everyone no one less more or less strict. I walked out in tears and I”m actually in tears typing all this up. THEY MADE ME LEAVE THE STORE GO OUT IN The HEAVY RAIN only to refuse and embarrass me, and tell me I didn”t know what recycling was. If it was one person I would have sucked it up and dealt with it, but a group of people doing that is bullying, I hate crying and this one really got to me.” I have proof of arrival in Leeds I am attaching parking ticket and I was in Debenhams just before 4pm today and if they have CCTV you can check the staff sending me outside and I came back inside and they still said no. I have never felt so sad and heartbroken, my poor mother was upset too. Please also check other people”s photos of getting 5-7 swaps for each item, and getting bronzer duo.(photos attached of others getting a lot of items and bronzer duo) these a some of many people. Why was the rule different for me ? I”ve never felt so upset in my life. Hoping to get a reply back soon.
Clarins Reviews & Complaints
for years i am using the perfect Clarins deodorant spray, which i always buy at the Ben Gurion duty free shop, 4 together in one parcel at the 30th of June i was leaving for china for a month and planned to buy again 4 bottles of spray this was not available, so the lady of the shop succeeded to sell to me “3 roll-on deodorants (travel exclusive)” i didn”t like it so much to change from the spray to roll-on”s but she ensured me that it is perfect, and doesn”t leave stains. i didn”t want something else than the Clarins product so finally i bought the three of them (no option for just one): some 68$! expensive but worthwhile if it is good. but it was definitely not refreshing but instead very sticky and uncomfortable, it made marks on my clothes and the worst part: i have been smelling very bad for a whole month and felt very embarrassed please i want want to change the two left roll-on”s for the perfect sprays i cannot do without your sprays i don”t want to throw away the roll-on”s which were so expensive for me but i also cannot give this useless product as a “present” to somebody else where can i give them back to you and change them for the sprays? in a couple of weeks i will be flying again from Ben Gurion airport (Israel) can i change it there? will there be sprays again in the duty free shop?
Clarins Reviews & Complaints
Good Morning, I’d like to complain about the service and treatment I received from La Femme beauty salon located in Farnham, Surrey. The salon advertises itself as a Gold Star Salon. This being my first visit to the salon I was appalled by the terrible service and treatment I received yesterday evening (20th Nov 2018). I sill have burning sensations. The inexperienced therapist could not perform the task and I had to ask for another senior therapist to take over. The senior therapist was less than sympathetic, showed no empathy and quite rude. She kept saying there was nothing wrong when clearly I had red patches and a burning sensation. She said I can’t see any bruises!!! I replied I wouldn’t expect to see any! Goodness me I didn’t come in here to be bruised. I cannot believe this is a “Gold Standard Salon” I am so very disappointed with the whole experience.
Clarins Reviews & Complaints
Having used this my face felt sore and I developed two blisters/spots. It didn’t seem to penetrate the skin leaving it feeling strangely rough and left its pink colour all over my face marking white pillowcases. It took a while to cleanse the colour off my face. So disappointing as I have used Clarins for about 40 years and have loved it. Even as a teenager I have never had spots. This is a very disappointing and potentially dangerous product and as its new to the range it needs more testing or just removing.
Clarins Reviews & Complaints
Hello. I have bought in my country Skin Illusion Natural Radiance. I have cheked the expiration date by batch code 402631 on checkfresh.com. The site shows that product expired. Local distributor claims that product is valid till 2021. I concern about my health and want to confirm or cancel this information. I want to get information form official company Clarins.
Clarins Reviews & Complaints
Hi I purchased an advent calendar for my wife and have been extremely disappointed to find that the product has been packaged upside down so that non of the products inside match with the resepective window on the day of opening and with different sizes and shapes are unable to remove. I am sure you will agree that with such an high end product this is not acceptable and given the amount of products my wife purchases from Clarins has left her very disappointed in the brand. Please could you advise your remedial action to one of your loyal customers . Photo attached Regards Paul Brooks 4 Wentworth Drive Dunholme Lincoln LN2 3UH p.[protected]@btinternet.com PS I have no idea what the relevance is of the category selection on this form
Clarins Reviews & Complaints
Hi, The all in one eyeliner pen, is describe and resemble the Muti Eyeliner pen plans, design, use, and creativity rationale I submitted to invention.com early part of 2014, which was part of my business plan I submitted to my University prior to the date listed. I feel like this invention was obtain and produce for increase revenue for you company without seeking or researching whether ownership and creativity of the product exists because of your company inventor’s. I have all supporting documents to confirmed the sole creativity, design, rationale behind my creative thought place in written, sketch, formal business plan and the timeline of dates while severing my country in the United States Army. I request feedback to my above complaint and resolution. This is my 3rd attempt to seek resolution. Rita Washington Cell: [protected] [protected]@yahoo.com
Clarins Reviews & Complaints
Hi.i ordered something from clarins online at the end i could not see the basket when i saw email then i found some of samples i didnot want straight way i emailed customer service if they cam do something no reply and when i received msg for dispatched detail then they message me oh sorry we cant do anything. Even though i have already message them that u guys sending me dispatched detail and no reply to my query now u gonna say u cant do anything. And they no bother to ans that just simple msg sorry we cant.this is no customer service any body cam do this if u on customer service u give them the way.u cant just say no u talk.first tym i am using this brand one of my coleague said this is really good brand expensive but really nice but my experience says no.such a big brand and this is accuse that u cant do it no other way.and even this sorry u saying to me this was too late to say. Very disappointed. Without even using product.if start is no good how can we go further.thanks anyways.
Clarins Reviews & Complaints
I always shop at the clarins counter in Boots, Brighton, East Sussex and have always been satisfied with the service I have been give. However today I went in to purchase your new double serum. I asked the assistant to advise me about the product and what was in it? She said that she didn’t know and looked at me blankly. I did not purchase the serum and left quiet annoyed. I don’t think that your assistants should know as much information about the products they are selling as possible. I won’t rerurn to this counter. Regards Emma fenn
Clarins Reviews & Complaints
I am a regular customer of Clarins. I bought a bottle of Revitalizing Gel from Kuala Lumpur international airport. When I tried to use the bottle and realize the bottle pump was not functioning. I simply could not open or use the entire bottle in anyway. It was in tact and brand new. I brought the product back to clarins stores and none of them was able to assist me. I am very disappointed and would like to seek your assistance as it is a brand new bottle and it has not been use. Kuala Lumpur, malaysia
Clarins Reviews & Complaints
I am so disappointed that Clarions discontinued this product! The color was perfect, and since I don’t like foundation, the simple tinted sunscreen was wonderful for me. If you needed to discontinue it, why not create a new product with the same color tint? It’s rosy, and all the ones you now have are yellowish. They look terrible on me. The NYC Bloomingdales store staff I frequent tell me that there are many upset customers over your pulling this product off the market. Please create a moisturizer with that same color as #3. You’re losing customers…like me! Sincerely, Laury Franks
Clarins Reviews & Complaints
I bought this serum from fiumicino airport on saturday 16 November for 83 Euros. I only used a dab last night and another this morning and now the bottle is empty!! It was in its packet and looked brand new. Someone has committed fraus and it is either clarins or the airport duty free. In all cases I cannot trust clarins products anymore!! This is outrageous.
Clarins Reviews & Complaints
I got the overnight shipping on Tuesday meaning I should have received it yesterday on Wednesday but it didn’t arrive. UPS tracking says it will arrive on Friday. You can’t call it one day shipping because IT TAKES MORE THAN A DAY. I ordered it to go traveling for 3 months and now I’m extremely annoyed because I can’t even get it before I leave and I don’t know what to do anymore. So now I just wasted 20 dollars for one day shipping.
Clarins Reviews & Complaints
I have been waiting for a refund for approx. 5-6 weeks. I have left several messages on the customer service number with no response. No one is EVER available on that line to speak to. I know they received my return on 10/9 and was told 3-4 days for the refund. I month later and no refund or response to ANY emails or voice mails. I will never order from Clarins.com again and have passed that on to several other customers.
Clarins Reviews & Complaints
I have just bought Multi Active Jour from an cosmetic website which is I always buy products. I want to check its shelf passed or not from batch code. But I could not get any information about it. I have called supplier and they did not give me any info. They told me that “Clarins products life expectancy is 4-5 years”. How can I be sure that this product life expectancy is exeed or not? It is not trusthworhy.
Clarins Reviews & Complaints
I need to complain about poor quality press powder I bought in Poland some time ago. After a short period of time when I started to use it the press powder became to crumble. I couldn’t believe that so expensive and premium item is much worse than a simple one I usually buy. I was sure that Clarins brand is strong and that Clarins company will exchange defective product into correct one without any problem. But I was totally wrong – my complaint was rejected. And the reason was: you already started to use the product and it is mechanically destroyed. What a rubbish! Yes, of course – I started to use it, but was able to use it maybe 3-5 times, later on when I was opening the box my powder was tipping out of it, so now it looks like at least half used. And yes – this powder behaved as mechanically destroyed – but it is its failure thus I placed the complaint. Polish distributor of Clarins don’t care about customers like me. But I do believe that Clarins head quarter do care thus I am writing here. I bought my powder on 18.04.2018, in LAGARDERE DUTY FREE Warszawa WA10, bill no. 008254. Price – 143.00 Polish zloties, while average press powder is 25-40 Polish zloties here. So much above normal price . Ideally if I can get good quality product in exchange, at least money back. Aleksandra
Clarins Reviews & Complaints
I purchased 2 sets of Clarins 30 min Open Spa Treatment from the Clarins boutique at the newly opened Mid Valley South Key Mall in Johor Bahru, Malaysia. Unfortunately, the very pleasant and young therapist lacked the necessary experience. Both in her hand facial technique as well as in the suit of products recommended. In fact, the very next morning, I awoke to find my skin very dry and dehydrated. Not at all like the previous Clarins products used on my skin at other Clarins’ facial treatments at other outlets. This has been the most shocking. I request that an investigation be conducted and that an answer be given to me over this disturbing incident. Miss Chan Johor Bahru Malaysia Mobile : +[protected]
Clarins Reviews & Complaints
I purchased 4 clarins products from the istanbul turkey duty free shop, clarins counter on the 11th of September 2017. I was on my way to London. However on my return to Sri Lanka I noticed the code on the packaging. Could you please advise whether these products are within expiry. As when I checked on fresh.com it indicated that it had expired. Your early response would be appreciated. I have been a longtime clarins user – but this is the first time I checked the code as I had another unopened pack from another range. All products have been bought from clarins shops.
Clarins Reviews & Complaints
I purchased a substantial amount of products from my favourite brand in the world which I thought cared about their customers. I was and am truly disappointed. I bought a whole lot of products on 6/12/2017 via online and was sent an email confirmation of my purchase. Yesterday, I sent an email to find out about my order, I had no reply so I email today to follow up. I was told over the phone my order had been cancelled because one of the products was out of stock and I would be sent an automatic email notifying me. We nothing came through. If you see the order confirmation, Clarins states that they would substitute products if products are out of stock. The girl on the other end of the phone was very unhelpful and said there was little she could do. The products was for my boys to give me as Christmas presents. How disappointed do you think I am and how would you be if you were in my position? Today is 20/12and my boys have no time to get presents before Christmas for me. They are going to be horrified to see that their mummy will open no presents from them. I don’t think I will get over this that easily.
Clarins Reviews & Complaints
I purchased this eye pencil on July 19th 2019 and have been very disappointed with its performance . Firstly the in built sharpener does not work correctly, chewed the end of the pencil . During the warm weather a large piece broke off while I was applying to my eye line and was landed on my eye ball, uncomfortable retrieving it . The remainder only lasted until the 6th August not even a month of use. I will certainly not be purchasing again and hope that the product can be improved in the future.
Clarins Reviews & Complaints
I purchased this product on 23/05/2019 at bhx airport. I experienced problems with the dispenser, on depression the cream was not dispensed, this occurred several times but eventually it worked .It seemed as though the container was faulty . This product has only lasted 2.5 months, when it usually lasts me up to 6 months. I have never experienced this problem before and used the same amount of concentrate on each application. I regularly purchase Clarin facial products and this is the first time I have been disappointed with the dispenser.I have retained the empty concentrate dispenser and I am quite happy to return it to you for your inspection. Kindest Regards Jane Newton
Clarins Reviews & Complaints
I received one of your candles as a gift. I lit the candle for no more than 4 hours as you can see from the amount that has burnt away. Thought nothing of it and the following morning myself, husband and 2 daughters woke up with black bits in our nose. We found this very strange. It was only when I went into the room where the candle had been lit and found the walls were covered in a black like film. The curtain which was white was now black and the white UPVV window is now covered in black too. This is a safety hazard and should be removed from sale straight away. I now have to buy a new curtain, clean the windows and re-paint the whole room all because of your candle. I expect a reply regarding this asap. I have photos available that I can send to you to show the candle and the damage.
Clarins Reviews & Complaints
I sent this email to Clarins South Africa on Sunday. Till today I have not even had a response that they have received my email.: I wish ro share my Clarins experience of today with you. Off to Fourways mall to look at the Clarins products, which I have used in the past, and ready to look at the brand again, as I have read expensively on new products available. My 1st stop was Red Square, The consultant wans not even interested in looking at my skin condition, after I told her about my dehydrated skin with dark spots appearing. She informed me they have nothing for aging skin, …not interested in talking me though available products. Next stop was Truworths. The consultant at the Clarins counter was catching up with a friend, and advised me over her shoulder that “Sisi., no stock” She did turn around eventually, but then could not open the draw to look at samples as the draw was broken. The lady at the Gatineau counter could see my disappointment and was more than willing to take me though the products they have available. I think she is definitely an asset to their brand. Off to Woolworths, where I am sure I will get served. Had to explain my skin condition twice to 2 ladies at the Clarins counter, who kept on asking me to wait they will get the Clarins consultant. When she arrived. She said there was no stock available. I asked her to look at my skin and advise me on what I should consider using. She was also not interested, asked to to return in the week? Off to Dischem, where the assistant shoved 2 samples of Super Restorative day cream in my hand and brushing me off, not even listening to my needs. She just said “that is all I have” I felt this is necessary to advise a superior brand, like yours, of the damage that is being done, by untrained, and unwilling assistants in the outlets. It was truly a let down by this brand. Kind Regards Samantha Dempsey [protected]
Clarins Reviews & Complaints
I should say it; I asked about the product information and the price at the malaysia pavilion clarins counter last week; but the beauty advisor gave me the impression that I had no money to afford the clarins product. 1) When I put double serum in my hand to try a texture. She quickly pulled my hand and said it was not for me? ? Beyond my budget.She took out a hydrating item and said that the price was right for me!!! This action is very impolite.2)Then I asked her what is the difference between these two products? She always told me that it was the difference in price only!!oh my god!!!i deeply feel humiliated and just walked away; I was disappointed with clarins; I thought I would never step into the clarins counter. I think that with the current market, the service attitude of this beauty advisor is really bad. Also, would like to know why the beauty advisor’s face can swollen to serve customers like this? This makes customers uncomfortable; it really feels scary. I personally decided to share this matter with my relatives and friends. Serving my beauty advisor name michelle chai.clarins should know the service attitude of his own staff; to decide whether she meets the requirements!! Regards, Ruby lim
Clarins Reviews & Complaints
I use this product since 2013. I purchased it always at the shops in the Netherlands. So long I was satisfy and enjoyed this product for my rosacea face. There was no changes everytime i bought a new one that I was able to notice until my last purchase about 2 weeks ago (april 2018) at ici paris xl arnhem. From this last purchased I smell a strong parfume that terribly shocked me (I didn’t say that it is a bad smell, I just don’t like it). I never thought that such of product should have additional aroma. Because earlier it had almost no aroma/parfume, and it just fine. I am disappoint and definitely won’t use this product anymore. Now I become doubtfull for others Clarin’s product. Because i also noticed a slight change of smell from product Cleansing Milk (normal or dry skin). But because the changes is not so radical, I still can enjoy it. Is it the time to move to other brand?