I went to Clark Animal Care Center with a somewhat intricate issue and my dog and I were met with thoughtless, unpolished and unskilled doctors. From the administrative staff to the vet specialists, to the veterinarian(s), my experience was painful and I can’t write enough bad words about this facility. I was working with Dr. Benedetti explicitly to determine my pet’s issue and she was outright annoying. My dog’s illness was somewhat complicated, yet Dr. Benedetti was constantly, unsupportive and cold, which during my distressing time, was discouraging. The staff as a whole is simply unprofessional and incredibly unsupportive. They never answer any inquiry you have for them, and never care to explain anything. The administrative staff is terrible as well – I needed to receive a few records faxed into the hospital and the administrator’s young ladies were consistently messing up and delaying the process! They never informed me if something hadn’t come in/couldn\’t get out. It was a terrible client administration through and through. The facility is likewise extremely unhygienic and uninviting for the pets and people. They have no Treats for the pets and offer no complimentary espresso/refreshments for visitors to make the visit pleasant. This is the worst animal medical clinic we have ever found. Our dog had a significant issue which required an oral medical procedure and Clark Animal Care Center gave us an appointment a month and a half out. Clark delayed my dog’s procedure and he had to undergo surgery. Dr. Kiley is inhumane and did not bother to clarify the issues related to the surgery. I have gone to some other vet for about two decades; however, I couldn’t go there anymore because we moved to Penfield NY just a few weeks ago. We made a big mistake by choosing to go to Clark Animal Care Center because these merciless people almost killed my dog. The surgery didn’t go well and my dog ended up weak and sick after the procedure was done. The costs are higher than any of the vets I have gone to before, yet the specialists were uncaring, and everything was awful. They made us feel terrible by charging an over the top cost and made us angrier and more troubled during the process. This is not a wise approach to urge clients to return. This truly shows what their true colors are, and it doesn’t seem like they care even a bit about their clients and their pets. They misdiagnosed my pet and went on with a surgery that was not required. The surgery wasn’t a success and they ended up ruining my dog’s body. They are a shameless bunch of people who have no regard for their customers and the innocent animals. Their hospital should shut down because they might hurt more pets in the future. If you can, then please share your experience too, businesses like these should be exposed so innocent animals don’t have to suffer. Thank you.s
This complaint and/or review was posted on HolySmoke.org on 20:43 pm, September 18, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/clark-animal-care-center/.
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