Clay Telecom

Consumer Reviews and Complaints

1. 

   Clay Telecom Reviews & Complaints

   (1)

   25/26-Jan-2013: Clay Telecom issued me with a SIM Card (Phone Number: [protected]) for use in the US (handset was not given). They had taken an authorization for Rs.5, 000 to be blocked on my Credit Card, as a deposit. 30-Jan-2013: Reported to Clay that the SIM was not working. 31-Jan-2013: After a couple of days of analysis Clay got back stating that the handset that we were using does not support the SIM card given by them. Hence the SIM card was not used at all. 18-Feb-2013: Clay Telecom did a reblocking of the security deposit, as the period for the initial blocking expired. 11-Mar-2013: I got a mail saying that they have charged my credit card for Rs.5, 000, as there was a technical error. I sent them an e-mail stating that I wanted a cheque from them as refund and have been following up till now (27-Mar-2013), but there has been no response. Regards, Murali, +[protected]

   By Hattie Demmer

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2. 

   Clay Telecom Reviews & Complaints

   (2)

   Hi All, I have requested to clay for a western sim card on one week before my travel. I have been planned to reach belgium on 16 march 2015, and the executine(Prabhu) promised me that it will get get activated on 16th march. But when i reach there the sim card was not working and i have informed clay support and Prabhu. But i did not receive any solution, they din”t even reply. More over i struggled at airport since the sim card was not working and it cost much for me. I gave this number to my client but they couldn”t contact me, even i was not able to. I was promised by clay that the sim will be activated once i reach belgium but it was not. Then i took another local sim here, and i have asked Prabhu to cancel the sim. But i did not get any response from Prabhu. Now the bill says i should pay in 15 days else need to pay the interest or so. Please let me know what should i do here. I have sent a mail regarding this to clay ([protected]@clay.co.in, invoice.[protected]@clay.co.in, [protected]@clay.co.in)but still i did not receive any reply from any one. So i am not sure how will i proceed—pay the money with out using the service or do not pay…???? Please advise… I have all the communication mails with me. Thanks & regards, Sunoop

   By Ouida Mock

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3. 

   Clay Telecom Reviews & Complaints

   (1)

   Hi, I took a SIM card to travel to Mauritius, my major purpose was to get the data connectivity working. That never worked, although few folks from Clay called me they didn’t manage to get it working. That was very disappointing as I needed data to be working for my business. After I am back, I have been charged 3800 INR and no invoice has been produced for the same. This is making customers very happy and it’s not correct to deduct from the credit card. /Shanth Kumar.

   By Mathilde Pozniak

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4. 

   Clay Telecom Reviews & Complaints

   (1)

   I have visited Germany in April for that I have taken two post paid SIMs from Clay Telecom by keeping Rs. 5000/- advance cheque & 5000/- by blocking Cr. card, after returning on 21st April 2010 I sent the SIMs to clay for billing (as per their instruction) they sent me Bills for Rs. 3616 accordingly I instructed them to take payment from my advance cheque & return balance amount by cheque, also unblock my cr card. But till date I have not received the balance cheque however they have written me to send the cheque within four working day on 30th June 2010.

   By Yi Seyfarth

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5. 

   Clay Telecom Reviews & Complaints

   (1)

   I took a clay Sim card for my travel to US. The sales person Manjunath Maskikar of Bangalore sold me a postpaid sim card promising that its a prepaid sim card. The company billed me twice on my credit card for the same month without my permission. They accepted that one invoice should be cancelled and they did cancel it. its been 30 days since then and the money has not been deposited to my account. Their customer care is clueless on the status and the so called Key accounts manger Mr.manjunath refuses to pick my call. This company asks for a credit card copy when giving the SIM and they bill you as per their wish later on. They have no moral ethics in business. The prime motive of the company is to steal your money. just do a google and you can see that they do the same with hundreds of customers. of these hundreds very few fight back for their money. The cancelled invoice number is CTA-BL01415064227 and RAF – 265634. I would recommend all those who read this to avoid this company like cancer and use Matrix. I used matrix in my previous travels and they are more organised and trustworthy than Clay.

   By Normand Frady

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