I will start with the fact that I have been using Clear for almost 5 years. The first 2 years it worked great. I was happy to promote their services with family and friends. Then I moved to another house and the speed wasn’t great but it was ok. Suddendly, one day, the speed was horribly slow. For months I contacted them until one day I finally got to talk to a manager. They explained to me that they LIMIT YOUR BANDWIDTH if you are using it a lot. So basically , since our family watched too much Netflix (that’s what the Clear associate told me) they cut our speed. They even showed me the clause, it’s hidden in the contract. They finally resolve the speed issue but told me they could slow it down if I over use the “unlimited” bandwidth. THEN, I moved again to a home that has no Clear signal at all. I called to cancel the almost $80/month service that went up without my concent. They asked me if I wanted to keep it they would give me a lower rate. I considered keeping the USB dongle since I work at different locations and cancelling the home interent (since by now I got cable). They offered me a rate of $19/month for 6 months if I didn’t cancel the USB service. I agreed to that. My first bill (in May) was $19. The Next Month, I got a bill for $30, they told me they had a $5 increase!!! $19 + 5 is not $30!!! So then, they told me the deal made with me was $25/month for 6 months PLUS 4 of modem rent plus a 25cent. Tax and they charged me $19 the first month because I got a $10 credit. This was a flat lie and missleading so I would keep the service and I would not notice the increase billing. I cancelled right away and I’m waiting on a refund. I’m calling my bank, because I know they don’t refund money and they charge for service not provided.
This complaint and/or review was posted on HolySmoke.org on 19:04 pm, June 23, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/clear-review/.
The reviews & complaints posted about CLEAR was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about CLEAR as per Section 230 of the Communications Decency Act.
Be an Informed Consumer
An informed consumer is capable of making sensible decisions, gains insight about a business prior to an interaction or transaction. Our newsletter provides resources and information that informs you, the consumer. of such things as consumer rights and protection.