I HAVE YOUR TRANQULITY 27 SPLIT SYSTEM INSTALLED IN MY HOME (MODEL TTS064BGCO1CNNS—SERIAL Q14314479) –INSTALLED IN 2012 BY GREEN AIR FROM ASHLAND VIRGINIA—I HAVE COMPLAINED TO THEM AND PREVIOUSLY TO YOU ABOUT THIS SYSTEM I HAVE—IT IS WITHOUT DOUBT THE SORRIEST SYSTEM AND THE SORRIEST EQUIPMENT THAT COULD BE INSTALLED | I HAVE HAD NOTHING BUT PROBLEMS WITH THIS SYSTEM SINCE DAY ONE—I PAID NEARLY $45,000 FOR THE COMPLETE SYSTEM AND IT HAS BEEN NOTHING BUT TROUBLE | OVER A PERIOD OF 7 YEARS I HAVE HAD TO REPLACE THE COIL (MY COST OVER $1200)—HAVE THE SYSTEM FLUSHED THREE TIMES (MY COST ABOUT $1000 EACH TIME)—HAD THE REVERSING VALVE REPLACED 3 OR 4 TIMES (MY COST ABOUT $600 EACH TIME)—REPLACED REFRIGERENT SEVERAL TIMES (MY COST ABOUT $700 EACH TIME)—REPLACED THERMOSTAT (MY COST ABOUT $600)—REPLACED TERMINAL BOX ON AIR HANDLER (MY COST ABOUT $300) | THESE ARE NOT ALL THE PROBLEMS I HAVE HAD WITH YOUR SYSTEM—I HAVE WRITTEN YOU BEFORE ABOUT THIS AND GOT NO RESPONSE—I HAVE CONTACTED GREEN AIR NUMEROUS TIMES WITH NO SATISFACTORY RESULT—IN FACT, I UNDERSTAND FROM THEM THAT YOUR EQUIPMENT IS SO SORRY THEY DON’T EVEN SELL IT ANYMORE | IN ADDITION TO ALL THE PROBLEMS STATED ABOVE, MY “SAVINGS” IN ELECTRICITY WHICH YOU TOUT AS “SIGNIFICANT” HAVE BEEN NON-EXISTANT AS I REGULARLY GET ELECTRIC BILLS OF $400 TO $700 MONTHLY (THIS IS FOR A SINGLE FAMILY HOME WITH 2 ADULT OCCUPANTS) | I INSTALLED THE EQUIPMENT RECOMMENDED BY GREEN AIR AND SOME “ENGINEER” WHO WAS WITH THEIR COMPANY OR FROM YOUR COMPANY | IN MY OPINION, YOU HAVE THE SORRIEST EQUIPMENT AND THE WORST CUSTOMER-SERVICE DEPARTMENT POSSIBLE— | I AM FORWARDING THIS LETTER TO YOUR BETTER BUSINESS BUREAU AND WILL POST MY DISSATISFACTION WITH YOUR COMPANY ON EVERY COMPLAINT LIST I CAN FIND
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