I haven’t experienced customer service issues that were as serious as I did here. No one ever listen to the customer the first time, I had to repeat all of the questions and sentences twice or even three times before I got a reply. When I called them over the phone to book an appointment, I was put on hold for 30 minutes and after that, they HUNG UP! The hygienist at this place is simply horrible. She was too forceful and didn’t listen to me. She was very rough and even when I told her to stop, she completely ignored me and kept doing the harsh cleaning. Everything was at least bearable, however, the doctors weren’t. One of the docs at this place told me that I will have to get 6 crowns. I’m not Bill Gates and I can’t afford to buy 6 crowns so I told them that I would not be able to do it. So they offered to give me 3 crowns for my worst teeth. This happened around 3 years ago and I have been coming here for every six months for the last 3 years. Now a different dentist from Cline Dental is seeing me and he has never mentioned that I need 3 more crowns. Now I have a suspicion that I didn’t even need any crowns in the first place. The list doesn’t stop here gentlemen, the crowns that I got at Cline Dental were installed so poorly that it created a massive gap between my teeth. The crown was totally out of proportion and it was just too big. When I consulted the doctor about this issue, he told me that he can not fix it now! What the hell dude?! I’m suffering because of the incompetence of this guy! I recently took my 7-year-old daughter to this place and the dentist kept asking her,” Do you go to any dentist? Why don’t you have braces?” He got really angry and told me that I should have gotten her braces years ago and now she will have to go through the pain of braces. I was puzzled when I heard him because my daughter’s teeth are perfectly aligned, no overbite, no twisted teeth or anything like that. Cline Dental is one of the worst dental clinics in Springfield. One of my friends went here to get a crown as well. Her crown was to be a permanent one, however, it kept falling. She had to go back to the clinic to get the crown glued again. She has started seeing a different dentist now and that dentist told her that the crown was too big for her teeth and it was poorly designed. I don’t know about anyone else, but I and my friend had a horrible experience here and we would advise everyone from the Springfield area to avoid Cline Dental. This place is going to give you nightmares with their careless doctors, forceful hygienist and over-billing.