I brought two Coach bags back to the Coach store for repairs. I was told that I had to pay a $20.00 shipping charge and I did. Two weeks later, I recieive a call from the Coach store informing me that they are not able to repair one of my bags and they are returning my bag with a 40% off coupon for a purchase of a new bag. What happened to the Lifetime warranty on Coach bags? That is one of the reasons I’ve been purchasing Coah bags because of their Lifetime guarantee. When talking with the manager, she stated, “That is a very good deal, we very seldom offer 40% off on our bags”. I informed her that the warranty was if they are unable to fix it, they will replace it. She told me that I have to call the corporate office. This is ridiculous and Coach need to change their “Lifetime warranty” because it is not true. .
This complaint and/or review was posted on HolySmoke.org on 15:59 pm, January 13, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/coach-review/.
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