Cogeco Reviews & Complaints

Reviews: 52


Total views: 4119

Published: 01 October 2019

Posted by: KParrett

[protected] Georgetown Ontario I am next to tears today. I have never been so frustrated with service support in my intire adult life. This last attempt today to reach out to customer service had me on hold for one hour – only to be disconnected before I could even connect with a human voice. Holding for an hour without successfully connecting with a rep has happened 3 (maybe 4 times) in the last 4-5 weeks. This is the 3rd time this has happened in the last several weeks. – My bills are not showing the payments I have made, and I now the run the risk of being disconnected, and nonone is available to take my call to discuss the matter – I work from home and can not afford to be disconnected – Attempts to understand the changes in the invoice – not even sure the CSR understand – Requesting a charge be reversed/ cancelled off my account – however advised they can not perform that at this time, and I need to call back?? (I don’t have hours and hours to hold on line only to be disconnected) – Regular hiccups /outages – Constant Issues with my Tivo services and on-demand channels I subrscribe to AND pay for

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