[protected] Georgetown Ontario I am next to tears today. I have never been so frustrated with service support in my intire adult life. This last attempt today to reach out to customer service had me on hold for one hour – only to be disconnected before I could even connect with a human voice. Holding for an hour without successfully connecting with a rep has happened 3 (maybe 4 times) in the last 4-5 weeks. This is the 3rd time this has happened in the last several weeks. – My bills are not showing the payments I have made, and I now the run the risk of being disconnected, and nonone is available to take my call to discuss the matter – I work from home and can not afford to be disconnected – Attempts to understand the changes in the invoice – not even sure the CSR understand – Requesting a charge be reversed/ cancelled off my account – however advised they can not perform that at this time, and I need to call back?? (I don’t have hours and hours to hold on line only to be disconnected) – Regular hiccups /outages – Constant Issues with my Tivo services and on-demand channels I subrscribe to AND pay for
This complaint and/or review was posted on HolySmoke.org on 15:11 pm, October 01, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/cogeco/.
The reviews & complaints posted about Cogeco was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about Cogeco as per Section 230 of the Communications Decency Act.
Be an Informed Consumer
An informed consumer is capable of making sensible decisions, gains insight about a business prior to an interaction or transaction. Our newsletter provides resources and information that informs you, the consumer. of such things as consumer rights and protection.