Although I provided proof that the Dr there gave me the wrong prescription to begin with, the store refused to replace my lenses for free. I explained to them that I was out on maternity leave and just got back to work. I didn”t have to wear the glasses when I am at home so I didn”t realize that I had the wrong prescription until 5 months later. And even though I explained I was in and out of the hospital and didn”t get a chance to go back to the store until now they still refused, citing store policy of 30 days exchange. I”ve been a customer there for over 10 years and I just bought 2 complete pairs of glasses from them that cost over $700. Never again willI come back to this store. Horrible customer servce. I will not recommend this store to anyone!
This complaint and/or review was posted on HolySmoke.org on 02:22 am, September 08, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/cohens-fashion-optical/.
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