Comenity Reviews & Complaints

Reviews: 27


Total views: 4119

Published: 16 October 2019

Posted by: waykme

1/18/2019 I”m appalled at the lack of service the agents are able to provide. Instead of reading from a script and constantly apologizing RESOLVE THE ISSUE. I have a credit freeze on my credit history to prevent fraud. Usually when I apply for credit, I receive a cal to verify the application. This did not happen with Commenity Bank. Instead I received a letter in the mail statin they were unable to verify my information and I can submit another application in 30 days. I removed the freeze and reapplied per the instructions I was given and the application was declined because I applied TWICE within 30 days. Prior to submitting the application electronically, I called Commenity to confirm if the application could be submitted and they said yes. I was on the phone for over an hour and spoke to FIVE different people. Nobody resolved the issue. I”m very disappointed in the lack of service I received and will no longer apply for an account with this bank. Also, I will not use any card (Children”s Place) that works with this bank.

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