Comfort Keepers

Consumer Reviews and Complaints

1. 

   Comfort Keepers Reviews & Complaints

   (2)

   Comfort Keepers, Spring Hill offices, lies to employees, rips them off of money, and wages, makes up “policies” as they go along, frequently change managers, so you can not get anyone to back up their “word” on the empty promises. Collected 89 dollars from new hires, for a background check, promiseing that those hired would get back 60 within first 60 days- never happened. Have never given out a handbook with policies about pay, but then take 15% per hour for whatever infraction they “make up” without any explanation. assure an area to work, then book you out of town.

   By Clemencia Alameida

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2. 

   Comfort Keepers Reviews & Complaints

   (1)

   I am a previous care giver for this company and found that this company allows thier caregivers to perform medical assistance to clients that should only be done from a licensed medical assistant including wound care, distribution of medicines, taking home clients property. I have resigned from this company totally upset by the lack of care for the clients or there families. There is absolutely no training I have witnessed other care givers yelling at dementia patients, clipping nails by the State standards of IN no nail clipping is allowed to protect the clients when I questioned my supervisor she said she would check into and never returned my call. On the sheet caregivers are given for each client it is clearly stated. These people must never be trusted to provide care to your loved ones.

   By Temple Cassels

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3. 

   Comfort Keepers Reviews & Complaints

   (2)

   I am an 75 year old man and I am completely disabled. I am on Medicaid and was entitled to a caregiver to help with light housekeeping, cooking, and personal hygiene. I was to have a caregiver every day, including weekends, for five hours a day. The first caregiver assigned to me by Comfort Keepers stole a bracelet, was totally disrespectful and instead of taking care of my home, made herself at home. When I got rid of this caregiver, the agency could not provide a replacement; instead I had a series of caregivers, often several different ones during the week. I found most of them to be inexperienced and untrained. The last caregiver I was assigned stole my check book and paid his rent. I found out when his landlord showed up at my door demanding more money. I have come to believe that this is fairly typical of this Scottsdale Comfort Keepers. They seem to hire whoever walks through the door. If you are elderly and in need of consistent, competent, caring help find an agency that actually cares more about the quality of caregiver and less about the money.

   By Leona Kaelker

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4. 

   Comfort Keepers Reviews & Complaints

   (2)

   I am ashamed to say that I am an employee for comfort keepers. The office is only worried about the office and the office only. I had three episodes where I was put on the schedule w out being asked or even notified, I call and complain and I am screamed at and threatened that if I don’t go to assigned job I would be fired and have to pay them 150.00 for what I don’t have a clue. So I went to my patient. And this happened three times to me, having to pick my patient or my family. Final straw for me was on my way to work I witness a tragic accident where I was first on since and young man almost died. I had to call 911 but in there eyes I was to call them first. Can’t sacrifice those precious moments of someone life to call them. My child call my patient and inform them of what had happened. After I was done w 911 call. With this company if you are late or don’t show they will text and call you. Why didn’t they call me on that note. Because it was the weekend and they don’t give a heck about anyone. They didn’t know where I was or if my patient was OK. Reminding we work in the medical field why would it even been giving a hard time in such a tragic moment in everyone life. Knowing my patient was ok and not short on medication briefs wipes whatever that would be a needed for the night and her husband was home and he helps out I made that decision to save a life. So compatible about there patients and employees where were they when I needed them as well as my patient. They never called my patient to find coverage or me to see where I was at. And I’m giving a hard time. I’m blown away by this agency.

   By Mervin Rothenberg

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5. 

   Comfort Keepers Reviews & Complaints

   (2)

   I have been visiting a friend for 16 days… in that time, Comfort Keepers has pelaced his representative 3 times. My friend is 43, paralyzed and requires daily care for mundane household taks. One of my friend”s biggest issues is alcoholism, and the last “care giver” not only bought and provided alcohol to my friend, but also consumed alcohol “on-site” that was not his own (Theft) and also drove to and from my friend”s home under the influence. This same rep asked to borrow money from me for a personal issue, and on the 4th of July got pulled over for DWP and DUI, leaving his wife and two teen daughters stranded at my friend”s house, after eating half the food in the house (for the family)… Had this been an isolated event, I”s chalk it up to a bad actor, and tough circumstances, but the rep BEFORE this guy drove back to her home during her “care hours” to bring my friend beer, which she shared, and then when the social worker arrived, she went to a local bar, only to return to close out her shift, half in the bag. DO NOT ENLIST THE HELP OF THIS COMPANY to help care for a loved-one.

   By Hortense Orlove

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6. 

   Comfort Keepers Reviews & Complaints

   (2)

   I hired this company because I had a previous relationship for 7 years with Comfort Keepers in Long Beach to care for my father who has Alzheimer”s. They sent a caregiver who they highly recommended for his care. I subsequently found out she had only worked for them for 2 weeks before sent to my Dad”s home. After a few weeks another caregiver informed me of a severe bruise and cut on his hand when she came to relieve the CK employee. Their caregiver said she had “no idea” how his bruise and cut happened. A few weeks later she was ending her shift and I called and was informed everything was “fine”. I went over and when I walked in found a shirt on the dining room table ripped into shreds. My Dad was badly bruised on both hands and arms, his back and his legs. In reading her notes she said he had bruised himself swinging his arms and hitting the wall, although several of his bruises has finger marks in them. In my conversation with them about this, they could see no wrongdoing on their caregiver”s behalf, my Dad was just “difficult” and the caregiver was doing the best she could. My Dad had never suffered brusing in 7 years from any other caregiver. I let this caregiver go. About a week later social services contacted me to report that a complaint of neglect and abuse had been filed on the other caregivers in the home and me, which was made from Ellie, the owner of Comfort Keepers Costa Mesa. After an investigation, social services found no evidence of this from other caregivers or me, and are looking into the bruising they evidenced from CK employee”s shift. The vindictiveness and unprofessionalism of this branch of Comfort Keepers is truly appalling.

   By Eliz Arimoto

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