I signed up after receiving several calls from Commerce Payment Systems. The representative George promised me lower rates with no long term commitment among many other things. I was treated nicely when I signed up, and then customer service went right out the window!
They bring you in with a low desired rate then add charges as they see fit! Without explaining why or how it happened.
The representative George told me I would be charged an annual fee that ended up being charged monthly!They bank on people who do not read closely into statements and it took a while to notice I was being robbed!! Which turns out to be easy for them since they do not send you paper statements!I I spent countless hours going over everything throughly after realizing they are not to be trusted. The rates are ridiculous and they do not come through on ANYTHING that was promised.have attempted to cancel so many times. Sending emails, letters and calling everyday and no answer. Somehow they still exist to charge me though.
Getting my account cancelled has been a serious nightmare and getting a refund is what seems to be IMPOSSIBLE. Their customer service is a complete scam. Most of the time you sit on hold for 45 minutes to 1 hour. Managers are never available and NEVER return phone calls. Last time I talked to them, I mentioned that if they continue charging me, I would leave negative feed back, and they just hung up on me. All you do is go around in circles. Commerce Payment Systems is the worst company and customer service I have ever seen.
This was the most terrible business to deal with. It took us MONTHS to get paid for charge we made. There were all these different charges that were not a part of our initial agreement. They add things on without notice! Then they tell you that the terms changed. As a customer shouldn’t I be the first to know when the terms change???? It makes no sense!
I never take time out of my day to write bad reviews for anyone but this one, I had to write. You will DEFINITELY REGRET doing business with Commerce Pay. All of these reviews are spot on and I went through the EXACT same thing. This company is a complete fraud that has terrible employees and they make it impossible to cancel. They keep your money as they see fit and just makes excuses one after another. You will never see your money again. They are all liars.
Do not use this company under any circumstance!!!!! They add charges as they see fit and the initial “low rates” they promise are not honored!! They make up stuff along the way while they rob you blind. Terrible customer service! Commerce payment Systems are crooks!
We found this company advertised as Evolution. We sent our current statements as requested. The sales rep was very agressive calling us back reporting that he could beat our current processor. I completed the application and get the ball rolling. It took about 3-5 days to start using them. Our first charge was withdrawn from our checking and I about dropped to the floor when I saw the total. It was more than double of what we previously paid from out other processor. I then called and asked for a statement. They said I could access one online in 5 days. I waited and and when I saw what they charged us for I immediately called their office. I think there has only been one time out of 20 that they answered their phone within 5 minutes. Their Rep told me that our account would be adjusted to the terms that we agreed on and that we would receive a credit of $855 at the end of the month. I did a followup 30 days later and they seemed confused again but said that credits take 30-45 days. After this I called every other day. After waiting for several minutes, they said they would have a manager call me. This was for the past 2 weeks. This morning I called them to follow up again. Their Rep. said their manager declined my credit. Today is September 30th. I wouls use EXTREME caution when dealing with this company. When I looked them up on the BBB. They had 266 complaint about them. It is scary that a company like this has access to your customers credit card numbers and your bank account. .