Commerce Payment Systems

Commerce Payment Systems Review

Reviews: 1

1 RATING
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Total views: 3991

Published: 21 December 2018

Posted by: Anonymously

EDitors UPDATE: Positive rating and recognition has been given to Commerce Payment Systems for its commitment to excellence in customer service. Ripoff Reports discussions with Commerce Payment Systems have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaint or concerns. Commerce Payment Systems listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services. The information provided in this report is based on comments made by Michael Mendlowitz and his staff during an on-site inspection held by a third party verification company with no biases toward Commerce Payment Systems. Commerce Payments Systems (CPS) is a credit card processing company and works to gain new clients through internet, direct mail and sales presentations. Their vision is to provide efficient, low-cost and reliable credit card processing solutions to all merchants. Sales for the company are generated primarily in 2 ways, direct mailing advertisements are sent out to the merchants and the other way is through internet searches that are conducted by the consumer. They also have a nationwide sales force that calls upon potential customers. CPS tracks all order deliveries of equipment needed to process cards. They know the exact date items will arrive to new clients. On the arrival date, the customer service department places a Welcome Call to all new clients. During that call they ensure that the client is properly trained on how to work the equipment, they provide all relevant service contact numbers and they answer any additional questions that the client may have. The company is trying to limit the amount of time that a client remains on hold when seeking customer support. The current hold time averages less than one minute and they have a goal to reduce that waiting time to 30 seconds. To achieve this goal, all calls are recorded and the hold time is tracked and reviewed by the customer service supervisor. Prior to accepting a new client, Commerce Payments Systems carefully reviews the application with the new merchant. They explain in detail the fee structure and rates that apply. After the new client is accepted the welcome call is made where rate and fee details are again reviewed. These welcome calls are now recorded and randomly monitored to ensure that they are being conducted correctly. .

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