Below is a recent email from Conservice to my apt complex in San Diego, Ca admitting they have faulty equipment leading to incorrect billing. They actually replaced our meter two months ago, and it”s still out of whack. Our bills have fluctuated every month for the past 3 months: $45, then $81, then $48. What”s more they don”t bother returning the calls from residents, they just sent this email to our management expecting them to do it. Pure laziness. ~~~~~~~~~~~~~~~ Good Morning: In collaboration with your Corporate Ancillary Department, we wanted to make you aware of a trend that we are seeing with the water sub meters in your apartment units and the potential resident questions that may follow. As you may be aware, there are remote readers attached to the water sub meters in your residents units. As required by law, these remote readers are in place because your watersub meters may be positioned higher than what is easy for the resident toread. The reader provides a duplicate digital display of the actual meter dial, which allows the resident to know what their meter is reading at any given time. These readers are beginning to fail over time. In the months prior to the failure the remote reader begins to slow down and the readings are actually lower than the resident is actually using. Eventually, the readers fail completely and register zero usage. When this occurs, the water sub meter read will no longer report into Conservice and then we know itis time to replace it. We have been replacing these remote readers during our quarterly maintenance visits. The resulting effect of this process is that your resident was likely receiving a lower than actual usage read on their bill in the few months prior to the replacement. Once were place the reader, the following months read will be actual usage and may be higher than what the resident is used to. In addition, we are moving into the summer months, which is typically a time when the resident is using more water due to the summer season. Your residents may question the accuracy of the reading since is it higher than their recent readings due to the failing remote readers. You can assure them that it is indeed correct! They actually gota break over the past few months, and are now paying for the water they are actually using. We would encourage you to utilize our Customer Service Group by phone at [protected] or by email to [protected]@conservice.com to answer these questions for your residents. We have all the data at our finger tips and can answer their questions in detail. In addition, in most cases, we can provide the resident with a day by day usage report of their meter, so they can see that it is indeed operating correctly. Please let us know if you have any additional questions regarding this or any other concerns. — Xxxx Conservice Xxx Team Lead/ UAG Team Lead
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This complaint and/or review was posted on HolySmoke.org on 13:38 pm, April 02, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/conservice-utility-management-billing/.
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Conservice Utility Management & Billing Reviews & Complaints
BEWARE of rentals using this service! They will tack on their service fees whenever and where ever possible, and Service fees are unbelievable! Not worth the service! Was charged an electric bill utility fee that was purposely not charged in previous month just to have $50 service included. Communication is horrible and you get major runaround between them and your leasing management
Conservice Utility Management & Billing Reviews & Complaints
Beware!!! This whole company is a joke. They bill customers after reading broken meters and refuse to adjust your bills. Their customer service can barely speak a lick of English and are often VERY rude. They sound like they are reading from “Answer Cards” when you call them to confront them about it. They personally install their OWN meters and then claim they’re not responsible for them when problems arise. They give bogus and fraudulent % rates to confuse you of why your bill is so high. I can go on and on about this company. Bottom line, They sucker Apartment complexes into using them and scam them for as long as they can. Someone really needs to file suit against this company and put them out of business!! They completely and utterly SUCK! DO NOT HIRE THIS COMPANY!!!
Conservice Utility Management & Billing Reviews & Complaints
Conservice is an appropriate name. IT”S A CON! I have had the misfortune of living in a apartment complex that utilizes their company and it”s been nothing but issues. They over charge (I blame the complex for this also), they are constantly trying to tack on their late fees, even when they are the one who have “misplaced” my payment, the USPS sent a letter and they could not forward my payment due to damage and the latest, they claim to not have received a payment that they cashed!!! I am looking for a new apartment and it will not be one that uses Conservice. I am absolutely disgusted with this company and it”s practices. They are crooks and their customer service people are rude and condencending!
Conservice Utility Management & Billing Reviews & Complaints
Hi, I just moved to a new apartment complex that uses Conservice for water, sewage and trash. The bills I get from them are through the roof! I”ve listed out all the things they do, they are conartists and they dont care about you because their client is really the apartment rental company. 1. They charge the same usage to you for water AND sewer. So essentially, if I fill a bottle of water and take it to work, I get charged for two bottles of water. Go figure. 2. That wouldn”t be so bad if I was being charged for the water I actually use. The usage is off the chart! I”m single and I live in a 1-bedroom apartment. I work 9 hours a day, home on weekends. My usage is over 4500 gallons per month. Maybe it”s true, so I call them up and ask for a usage breakdown on a daily basis. They have it only till August the 14th, and I have to wait till next month before they give me more current usage statistics. 3. I asked if I can see the meters, here”s where it gets funny. The meters for everyone is installed in the first floor apartment, and readings are transmitted wirelessly to a device (god knows where) that records the usage and sends it to them. I am not allowed to see the submeter myself and get the readings. So there”s no way to tell if the thing is even working correctly. All in all, their service sucks and they dont care about you, the end user. The only way they”re going to learn a lesson is if everyone gets together and sues them. There”s plenty of evidence, it all just needs to be brought together in one coherent case.
Water bill..omg
I live in a one bedroom No washer or dryer hook-up . I live alone wash my one plate and glass by hand 85% of the time. Conservice meters the water bill. Each month my water bill climbs higher and higher. For December the damn bill is $108.00 . For November it was $35.00. Something is not right either the person reading the meters are blind as a bat or cross eyed. Can’t wait to move away from these thirsty vampires
Conservice Utility Management & Billing Reviews & Complaints
i am the only person living in my apartment. Further water pressure in my apartment is very very low. Also not much trash was accumulated in my complex and removal was done once in 5 weeks. Further I had inquired with my neighbors their bills are much lower than me. Three people neighbors pay less than me. Also this bogus company charges based on person, skin color nationality etc. Total fraud.
Conservice Utility Management & Billing Reviews & Complaints
I am very unhappy with this company. I just moved into my apthieves! In Richardson, TX and I received a $309.00 water bill for a 2 br apartment for only one month of service. I have been complaining for over a month now and I just seem to keep getting sent in circles. This amount for an apartment with 2 people or any residence for that matter is unheard of. No one seems to fix the problem but they continue with the astronomical balance on my account. They told me to contact management and have them check for leaks, which I did and nothing is fixed. Based on the bill they sent me they are claiming that 2 people used 19000 gallons of water in a month!! Please beware on this company. I am escalating my complaint to the city and obtaining a lawyer. I paid about $20 a month for water before I moved into these apartments and now they are charging over $300. These people are theives!
Conservice Utility Management & Billing Reviews & Complaints
I have my first bill they will start small then they will jack up the price and what go happen lot people”s will be homeless because of there Fraud and scam I”m going to pay but I what difference receipt if they don”t give that is a fraud and scam and I did review one guy have to pay for 1, 110.00 and some cent for a one bedroom apartment this company is a fraud and scam
Conservice Utility Management & Billing Reviews & Complaints
I have received a invoice/ statement pertaining to a delinquent bill. Being had issued through Altitude on 5th.. I figure their must have been some type of type! Yet time and again my email addresses has received these email since April of 2019. I had contacted Altitude on 5th to address this matter and was (aid there has not been a individual of that name and there is no access on there behalf to Conservice utility company.. I ask that this, matter be addressed immediately due to having my name on your (Conservice Acct) having never resided on a property of your jurisdiction. Thank you Sherri Hamann
Conservice Utility Management & Billing Reviews & Complaints
I live in a complex with submeters. When I noticed my water bills varying constantly in usage, I brought it to my apartment manager”s attention. I then started tracking meter use DIRECTLY by taking daily readings from my submeter. I caught this company billing me about 200 extra gallons per month, consistently. The meter was tested and is accurate. Conservice customer service gave me completely inaccurate information which was verified by the technicians at Conservice via a conference call between me, them and apartment management. This company is refusing to send a technician out for free to my complex to test the rest of their “metering equipment” as their technician lives about 5 hours from my complex. They actually expect my apartment management company to pay for this even though my management company has MANY accounts with them nationwide. TRUST ME…this company is tacking extra water usage onto your bill EVERY month. I was gone for over a week and my bill was the same as previous when nobody was in my place that entire time. Toilets and everything else have been tested for leaks and are NOT the problem. On top of that, they lie like crazy and put the blame back on the apartment management. They tried to tell me that my manager has my unit listed as TWO occupants but that is funny, because I only get charged garbage for ONE occupant. They have an excuse for everything. The BBB gives them a C- rating. I am also looking into the legality of them charging the online bill pay fee as I believe it is illegal. DO NOT MOVE INTO ANY COMPLEX THAT USES THIS SERVICE. My bills are higher than any place I”ve ever lived and I”ve lived in the same city for over five years! CONservice is an appropriate name. If my latest bill is not adjusted, they will find themselves in small claims court.
Conservice Utility Management & Billing Reviews & Complaints
I live in a small condominium that had Conservice as the submetering company. For three years our meters have never worked right. They were just billing each unit with a property average. That is a legal way to do billing, but it is not what we wanted. We wanted to bill individual usage. Now they claim they are not responsible for the meter installation, but if they knew all along that the meters were not working properly and kept dismissing several complaints. We stopped using them and now share the electric bill between all units. I would like to try another submetering company, but I am leary.
Conservice Utility Management & Billing Reviews & Complaints
I live in an apartment and the rate I am charged for water is different every month. From 9/15-10/14 I used 1900 gallons of water and was billed $28.01 for water and $30.09 for sewer. The previous month I used 2060 gallons and was billed $28.06 for water and $21.87 for sewer. Aug to Sep 1640 gallons used billed $17.22 for water, $14.01 for sewage. Why is it that the rate per gallon is NEVER the same each month and I used less one month, but was billed more??? This makes no sense!! I have talked to a neighbor who said Conservice is useless in explaining this, so who can I talk to?
Conservice Utility Management & Billing Reviews & Complaints
I live in Atlantic City, NJ and I am also a section 8 recipient. My biggest problem I have is my water bill. First if all I rent, I don”t own. I work hard, take care of my children and responsibilities. My complex in which I live in have developed new owners and with that have tacked on this so called scamming company. Now I have paid my water bill when it started in 2013. I”ve noticed I was paying more than home owners and we have yet to see any water meters. I”ve stopped paying in 2014. Now it”s only been two years and there is no way in hell my water bill should be $6900.00. I absolutely do not think anybody in their right mind should pay this, some people around here don”t have to pay a water bill. That is totally not fair. I need some help Please
Conservice Utility Management & Billing Reviews & Complaints
I live in BIG apartment complex and Conservice is charging administrative fees of $3.00 each for gas, City of Garland trash service, emergency services fee and storm drainag, but does not charge a $3.00 fee for the city water and city sewage services. Im courious can 3rd party billing companies charge a $3.00 administrative fee for City Services?
Conservice Utility Management & Billing Reviews & Complaints
I lived in an apartment complex that utilizes the services of conservice. I moved to another apartment complex just 1 mile away and this apartment COMPLEX also use conservice. On my first bill at this new apartment CONSERVICE slapped one time service fee of $45 on my bill. What I need to know is what did they really do to set up my account. ” Changing my old address to the new address” SHOULD NOT COST $45. There is also $6 service fee on top of this $45 making it $51 in total. I don”t know how a company like conservice is allowed to CON and RIP consumers off in America of all places. Where are the Lawyers?. Consumers MUST organized a class action law suit against this greedy service company to recoup all the monies they have stolen from us. Consumers please let”s get organized !!. I live in DUCK POND an apartment complex in Johns Creek, GA