11/01/18 DE Beard 3938 West Hamilton Key West Palm Beach, FL [protected] Account Number: [protected] Product: Samsung Galaxy S8 Summary: While planning a trip to Spain, I ordered replacement SIM Cards to support international calling, texting and data use for two phones, my Samsung S7 (703.994.2096) and my wife”s Samsung S8 (703.994.2097). After encountering problems sending and receiving text messages and messages with attachments on my wife”s S8, we were directed to our local Target store to have the SIM card replaced. Replacing the card appeared to solve the problem. After arriving in Spain, the phone was unable to communicate in any way. Details: On about 10/01/18 I received replacement SIM cards for our two phones to be used to enable international roaming while on a trip to Spain which had been planned for several months. On 10/10/18 I called Consumer Cellular to help install and activate the new (T-Mobil) cards. On 10/13/18 we noticed that text messages sent to my wife”s S8 would not download on the phone. A message was displayed something like “No Subject, Message size xxxk, Message not downloaded.”. We called Consumer Cellular for assistance and talked to Dean who performed a few troubleshooting steps and told us that the phone would be OK. We noticed, later that day that the phone still was not working properly. We called again and spoke with Dorothy who also performed several unsuccessful troubleshooting steps. We also spoke with Suzie who did about the same thing others had done and concluded that the remaining options were to reset phone services or have the SIM card replaced at our local Target store. We chose to replace the card and met with Dillard at our Target store. Dillard replaced the SIM card and we made a few test text messages with and without attached photos. The phone appeared to work properly at this time. After we arrived in Spain on 10/17/18 it became clear that the phone was not working. No text messages with or without attachments could be sent or received. We were also unable to make or receive any voice calls. We called Consumer Cellular again and were informed that nothing could be done until we returned to the U.S. Except for the camera the phone was completely useless. After returning home, we called Consumer Cellular again and spoke with Caress. Caress looked at our account and saw that International Calls, Text, and Data were not activated on the S8 phone. She turned these features on and the phone worked properly and all remaining messages began to download. It is virtually inconceivable that through all the troubleshooting by at least three Consumer Cellular technicians that the simple settings necessary for international phone use were not set properly. We depended on our Consumer Cellular service for routine calls and texting. But, most importantly, we depended on you to allow us to receive any unexpected emergency calls while out of the country. This important service was NOT available. We have been a customer of Consumer Cellular since, at least, June of 2012 and have been highly satisfied with the service until now. We request that you compensate us for this inadequate service in the form of a credit to the next possible invoice of at least $75. Thank you very much, Don and Nina Beard
Consumer Reviews and Complaints
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My wife placed an order for a Keychain in November. Never received it. Contacted by e-mail 3X..never heard back from him at all. Tried
This complaint and/or review was posted on HolySmoke.org on 10:18 am, October 05, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/consumer-cellular/.
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Consumer Cellular Reviews & Complaints
Consumer Cellular began charge when UsPs show that the phone is located at your post office. Even if you don’t get a notice from UsPs, Consumer Cellular charge you. The charges should began at activation. Even if you don’t get a notice from UsPs, Consumer Cellular charges you the minute that the phone arrives at your post office. The charges should began at activation. They are not very helpful-nor apologetic about charging you if you are not using their service. They need to be more consumer friendly and undertand that service charges should begin hen people are using their service-i.e. at activation.
Consumer Cellular Reviews & Complaints
Everything about them is a mess. Their service…isn’t. They treat you like you have the I.Q. of a pimple and are rude and snarkey and don’t fix a damned thing. Their “top” phone for $150 is a piece of defecation. They tell you that they can only fix issues with and be accountable for their phones, they are not accountable and you are dead in the water…trust me. We have slightly better luck with my daughter’s phone we got from Amazon. Tech support is CRAP, the phone service itself is CRAP, and you don’t save any money. Even with AARP, our bill climbs each month…I don’t know how, but we are going back to a contract plan. As much as a contract is a pain, these companies have accountability for service issues and phone issues. Some companies are better than others, but this Consumer Cellular thing is ridiculous. It’s a joke, not a really funny one either. Probably OK if you have a simple flip phone and only call 911 or AAA. If you want anything else, look somewhere else. If you are thinking of going to them…run the other way…
Consumer Cellular Reviews & Complaints
First the *** phone breaks – breaks, just breaks on July 4th weekend. I lose all contacts, everything. I call and get Peggy on Mars who says call back Monday (Monday was a holiday). There is no place local to get Motorolo phones repaired. Options – be without a phone and wait for warranty to be denied. So, I pulled the plug and went with anothe provider. Got a bill for $35.00 a month and a half later. Paid it. Now get a past due notice of $20.00 – no explanation. This company ***! Avoid it at all costs! I have been frustated time and time again with them. Mailed the phone (in pieces) back to them and didn’t even get a sympathy card – ***.
Consumer Cellular Reviews & Complaints
Good morning Mr. Marick Love Consumer Cellular. I have a problem and a suggested solution. My phone number is [protected] if you would like to look at my account. We are on the unlimited with 20 GB of Data. Our billing period runs the ninth of the month through the eighth of the next month. This last month(Nov – Dec), we received a notice that we had exceeded our 20 GB on 12/7 and our speed was being decreased. I immediately checked our usage on your web sight and it showed around 18.8 GB used. I call customer service and they verified the amount as being 19.1 GB used. The next day I called customer service again as it was still slow. I again checked our account on line and now it showed around 18.2 GB used. This with virtually one day left till our account reset. I called customer service again and I spent a good 30 to 40 minutes trying to explain the situation. I ended up asking to speak to a supervisor. She spent the next 10 minutes trying to get one and finally said one would call me within 2 hours. A gentleman called about 45 minutes later. The result was he explained it was all computer run and generated and they have to account for data usage which may come in later. Here is what I feel is the problem. I have a 20 GB plan. With a day and a half left and almost 2 GB remaining, our speed was slowed. The supervisor on the eighth said that the speed is slowed down at 18 GB no mater the date or time to allow for any data to come in from non AT&T towers. Our total usage on my bill ended up being just a bit over 18.5 GB. There result for me is slowed speed for a day and a half and 1.5 GB of data unused. I assumed the $40 for 20 GB of data means I”m paying for all 20 GB. If I am close as with this last month every month, I don”t see how I will ever use all 20 GB and will have to suffer with slow speed for 1 to ? days. Suggested Solution – My example is an example of what can happen with the existing policy. From what I gather, the policy is up to 26 GB allowed ( $40 first 20, then $5 for each afterwards, and shut off at 26. If this is the case, may I suggest full speed up to 20 GB recorded usage on the account and then slow the speed. Any further usage and pending usage would fall into the $5 per GB category. What I would like to see is my being able to agree to have full speed up to 23 or 24 GB then slow the speed to 26 GB and shut off at 26. Unless you are loosing money at $5 per GB it only means more income for you if customers go over the 20 GB. You could still make the current set up available to customers that want that type of control. Thanks for your time. Brian D. Parker (retired)
Consumer Cellular Reviews & Complaints
Hello I bought a mobile phone S7 edge from Samsung and I have issues with this phone from time I purchased it. Pink lines/dots on the screen. They replaced the screen once which is okay but after fighting for 2 months. Later after 8 months the screen started showing black lines and flashes frequently. I contacted one of the nearest Samsung service center (same place where I got it repaired earlier) I had enough time in expiring my warranty. They upgraded the software and asked me they will check the phone and return after testing (case is still open). The problem is still same did not fix anything. Now when I asked them to replace the screen and hand over my phone they denied stating it”s not under warranty. I told when I reported the problem it was in warranty and now because of their stupid experimentation it expired. They said I need to call call center I did and no resolution provide, contacted them 10 times but nothing happened. Now whenever I try reaching service center they keep telling they contact me once they an approval from the area manager. I don”t understand whom the area manager is and why is he taking so long. This incident is pending since march 23, 2018.
Consumer Cellular Reviews & Complaints
I am a Consumer Cellular customer who has been unable to make/receive calls or connect to voice mail since Thursday, November 24, 2017 – that’s six days and counting, folks. I am unable to call the toll-free Consumer Cellular Support Hotline because Consumer Cellular is my only phone service provider, so, I sent request for help messages via the Consumer Cellular website message link on November 24, 2017, November 27, 2017, and November 30, 2017. My first two messages were never replied to by Consumer Cellular, but my third request for help message was replied to by Consumer Cellular. I was told that the reason for my service disruption was a cell phone tower used by Consumer Cellular to provide cell phone service in my call area went offline on November 24, 2017. Although my third request for help message was replied to by Consumer Cellular, the solution which included updates sent to my phone to help it reconnect to the cell phone towers (i.e. serial number update via smart SIM card in cell phone) did not resolve my problem – that’s six days and counting, folks. I was advised to contact Consumer Cellular’s U.S. based customer service hotline [protected]) if I continue to have problems with service, however, I do not have another phone service available to me to contact them. Consumer Cellular does not have a live chat session capability which could be used to discuss customer service issues and resolutions [which would be ideal for my situation]. I cannot recommend Consumer Cellular pre-paid cell phone service to my fellow seniors because of the following shortcomings: (1) I sent two request for help messages to Consumer Cellular to which I never received a response [although I receive ticket #s immediately]; (2) Consumer Cellular does not have a banner headline capability on their website home page which would be used to indicate an outage [or other issues]; and (3) Consumer Cellular does not provide a live chat session capability which could be used to discuss customer issues and resolutions [when the customer is unable to contact Consumer Cellular via phone].
Consumer Cellular Reviews & Complaints
I am a victim of cell phone fraud. I get 30 phone calls on my cell phone consecutively and the caller says that i called them. The purpose of this scam is that i pay by the minute plan. I bought my cell phone from Consumer Cellular and the phone that i bought you can not id the # until you open the flip phone. This happens everyday for months now and i finally decided to see what it’s about, . All the callers are so sorry even if i cuss them out. All the people calling are from other states. I have become familiar with fraud through a friend who has lost everything through a different kind of scam.I can tell by answering this calls that this thugs are nothing more than scam artist racking up minutes for them and the cell phone company. I have reported this to local police, state attorney general, FCC and FTC and I have told the phone co. that i am investigating this. Since it is small it looks as if they will get away with it forever. THIS IS A BROILER ROOM AND A SCAMMERS PARADISE
Consumer Cellular Reviews & Complaints
I am new with Consumer Cellular less than 90 days. My first 2 telephone bills contained text messages that I did not send. I called twice and each time was told that they would pass the information on to the appropriate department and that I would receive a call. To date I have not received the return call. In addition, legitimate text messages that I send and/or receive are not timely. Since I received the phone with the Sim card already in it, no one else has had physical access to my phone. Recently I’ve used more plan minutes because of the present issues with the text messages. Consequently, a plan upgrade became necessary. Please respond to: [protected]@gmail.com Thank you.
Consumer Cellular Reviews & Complaints
I contacted Consumer Cellular in November, 2011 regarding my phone that would not power on even with a full charge. The representative advised me that I had purchased a phone from Consumer Cellular with a known defect. I requested a new phone. The representative advised me that there was no warranty on the phone and I would have to purchase a new phone for $35.00. I refused and threatened to cancel my service. I was told they would look into other options. In December, 2011, I contacted Consumer Cellular again. The representative apologized and advised me that the additional $35.00 was for a new activation charge, not for a new phone. I, again, refused to pay and threatened to cancel my service. I was told they would look into other options. In each of the following months, I contacted Consumer Cellular and requested that they resolve this issue. Each time, they apologized and told me they were looking into other options. In May, 2012, after being stranded on the side of the road for over 6 hours because I had a phone with a known defect and service with Consumer Cellular that I could not access, I once again called Consumer Cellular in an attempt to resolve this issue. The representative apologized and told me there was nothing they could do to help me beyond my paying $35.00 and receiving a new phone. Therefore, I canceled my service. In June, 2012, I received another bill from Consumer Cellular for $16.07. I called and was told this was for charges billed in advance. I advised the representative that I would not pay for service that the defective phone would not allow me to access. In July, 2012, I received another bill, this time with a $10.00 late fee included. In August, 2012, I received another bill with a second $10.00 late fee included and a note advising me of their pending collection attempts. I called and spoke with a representative who agreed to waive the $20.00 in late fees and would attempt to take care of the last bill. Several hours later, I received a call from another Consumer Cellular representative who advised me that the last bill must be paid. I notified them that I was disputing the last bill since the service they were billing for could not be accessed with the defective phone they sold me. Further attempts to negotiate a settlement were unsuccessful. A the end of August, 2012, I received a call from a collection agency. They advised me that Consumer Cellular had included another $10.00 late fee and a $35.00 collection fee bringing the total to $61.07. I notified them of my dispute regarding the bill and that I would not pay for service that I was unable to access. In early September, 2012, I received a letter from a collection agency. I sent them an email through their web site notifying them that I was disputing the validity of the claim based on a non-working phone and not being able to assess the network, therefore, the bill for service was not valid.
Consumer Cellular Reviews & Complaints
I got my sim card today so I thought I was going to upgrade from 3gs to an Iphone4. when I called to activate it Waited 75 min before someone took my call. It took over 11/2 hr before I was told someone activated it online. I received no activation code in the mailing to activate it online so How could that be done without one. Wanted to know if there was a Target closeby which was 50 miles away to get a new sim card. I got no help and ended up reordering another sim which will take another 3-5 days. The next day my old phone-the 3gs- is not working-has no service in upper left hand corner. Called them and waited over 2hrs and 24 min before someone took my call. explained my problem he puts me on hold to transfer me to someone else-waited 35 min before someone took the call. the woman was told about my problem and what happened the following day. She tells me my phone was deactivated when I tried to upgrade my iphone 4 yesterday. Told her it worked fine for the rest of the day and only started this morning. She wanted me to go to a Target and Sears to get a new sim card so It would be activated again. They cant re activate it. I am going through all this trouble so I can not be helped with their service, drive 50 miles one way to pick to pick up a new sim card. No Way. For 2 days trying to get help so my phone works and all I get is frustration and no help at all. Think before you sign up with this company for your cell phone service. Do you want a phone that works and have help when you need it or sign up for no help and problems with your service.
Consumer Cellular Reviews & Complaints
I had a contract with consumer cellular in 2014 my 2 kids were messing up with their phones so I called C.C. service and had the contract put on hold as per their suggestion. Today I tried reactivating my account after 3 attempts with 3 different support agents they finally got it up and ready. several hours later C.C. billing calls back and tells me that I have to switch the phones over to my wife’s account that my payment plan that I used last year for my account was no longer allowed, which all 3 of the other reps. ok’d. It gets paid directly out of my checking account same way as before, they are trying to scam us for more money. Buyer beware.
Consumer Cellular Reviews & Complaints
I had not used my phone at all since my billing cycle had ended. 7 days later I see 4 minutes of usage. I call and am told they have no control over when the towers bill for my usage. these minutes came from the last day of my last cycle. the person said nothing we can do about it. I asked for a supervisor. they called back in a few hours. they said they could flag my complaint and if by chance i went over by 4 minutes they would adjust it. another week goes by I have made a few calls totalling 11 minutes with their rounding up methods but my usage says 50 minutes. I call again this time they would not be courteous enough to tell me what date these calls were made on. They did inform me i could see them on the website. I again asked for a supervisor. this time I am told that i had made the calls and am being charged accordingly. even told the calls i do not answer go against my minutes because they take tower time. I have since found that to be false. so no reasonable resolution with this 2nd supervisor and two falsehoods. I investigate online and 39 minutes come from the last 2 days of my last billing cycle. those minutes would not have made me go over my limit then and are already paid for because they were from the last billing cycle. The last phone call i made the Person suggested I look back through all my invoices to see if they have ever charged me for minutes from a different billing cycle. Not once since May of last year so why are they now claiming minutes from a old billing cycle and refusing to correct it?
Consumer Cellular Reviews & Complaints
I have a cellular phone and have the misfortune of being a former customer and employee of this company. There IS a contract with the customer, in spite of what is told to you (see Terms and Conditions on their website). If you do NOT have AARP (their 3rd party affiliate) you are forced to arbitrate and cannot sue them, they do NOT give the REQUIRED FCRA disclosure and run a hard hit on your credit AND have permission to dive into your consumer habits and credit further, they do NOT honor the soldiers and sailors relief act for active duty military members, if they sign you up for AARP they charge $16 instead of $12 the actual AARP charges, they will increase your plan if you go over and charge you the greater rate for the whole month and you are responsible for calling to drop your plan back down again. The reps are disreputable ghetto punks and for every SIM card (or new line) they get credit for a sale (so they love switching out the SIM)and have a lowered talk time, they are held to an avg 5 minute talk time and will often hang up to meet their stats, the minute they end the call they chatter about how stupid seniors are “somebody get me some cyanide”, the owner has many disgusting cartoons of seniors on his website, they fail to disclose that you CANNOT change your plan when you go over plan, the two towers they bounce off of give them lower priority than their own customers so clarity and speed are an issue (charging in full minute increments to other cos partial minutes), got to say it Verizon has the BEST reception and network out there. The whole industry is moving to embedded SIM cards that do not switch out so, with any luck, they will be gone soon. Pull up the terms and conditions on their website and call your state attorney general and the FCC and report them for consumer fraud in every state you have used their service in or bounced your signal off a tower. Troll them by calling and keeping their reps on the phone for hours. The reason they do NOT have check by phone is that, each time you do it, they have a contract and they are too cheap to pay for the software. If English is not your first language, notice they ALSO did not disclose that your complaints against them on the State website are automatically ignored since they claim it was a miscommunication (other cell companies spend money for a language line). You fought the war to end all wars, gave us tremendous changes in technology, medicine, education. For Christ sake Gates is a senior citizen. I would say to reconsider and go directly to ATT or Verizon on a plan. Also, if you call to cancel, reps used to take the hit of the cancel against their sales and WOULD FORGET TO PROCESS IT. So you might find you are still with the jerks when you thought you left long ago. So make that looonnngg call from a landline to have them explain everything that your service/phone can do and call your regulators FCC, State Attorney General, Senator, Congressman. Become proactive consumers. Dont bother with AARP, they get a cut and dont care. Dont bother with BBB who uprates companies if they respond to a complaint, not if they do anything.
Consumer Cellular Reviews & Complaints
I have been a member of AARP for years, thinking they had the best interests of seniors, I enrolled in Consumer Cellular due to their reviews and ad”s, What a mistake, worst phone services ever. I live two miles from a cell tower, phone would not work in the house, had to go out in the back yard to talk, during the winter, cold wind and snow, during my wifes cancer treatments, talking to doctors, what a nightmare. Talked to customer service four times without results, they said it was because of my metal roof, I finally bought a new I-phone through them thinking that was the problem, no difference. Cancelled my service and went to walmart and got straight talk with unlimited everything for a cheaper price, wow what a great service, everything works perfectly anywhere I go including in my home. As far as AARP, I will not renew my subscription again due to the fact that they are just another gimmick to ripe off seniors. Just my opinion.
Consumer Cellular Reviews & Complaints
I have had Consumer Cell for years, no problems. Suddenly I couldn”t get a signal in my home? Customer service first told me I had to change sim cards. I did and it didn”t help… Since then they have only given me the run around, no solutions??? I guess I will have to do a survey. Does anyone have any input???????????????????????/??????????????????????
Consumer Cellular Reviews & Complaints
I have now tried to contact Consumer Cellular for three days, each day several times. So far I have not been able to get a hold of anyone. Usually during the week, they give you an option to schedule a call back – if you do not answer them immediately, they leave a voicemail to call them back. When you try – you get the same run around. During the two years of being a customer, I was without service many times. I only have a cell phone, since I am old and do not have a decent income. I had to try to contact them by chat to get service restored each time. Finally, I got tired and left and went to a different company. Now I got a bill that I do not understand – I think it is too high, so I have questions. Therefor the reason for my trying to talk to someone. I am out of patience, I am frustrated and will not pay a bill that I believe to be wrong. My personal info is as follows: Morrigan A Black [protected]@outlook.com [protected] I can be contacted by phone, text or email. I hope you can give this matter your attention, and let me know what I can do. I am not trying to get out of paying the final bill – but it is sort of crazy to try to contact a firm to give them money, and it should not be this difficult. You would think, they have more than ONE phone number and not many employees to answer, especially on week ends or later in the day. M.A. Black
Consumer Cellular Reviews & Complaints
I initiated cellular service with Consumer Cellular. On 7-9-2010 I received two Motorola EM330 cell phones. On 7-12 one phone locked up. Upon advice, I removed the battery to reboot the phone. When doing so, the battery door latch became disengaged from the phone body. I then advised Consumer Cellular of this event. I was IMMEDIATELY told :now you”ll have to buy a new phone. That”s a direct quote. Phone less than four days old? The Buy a new phone statement made at least 8 times as I worked my way up the staff levels of customer support. I was ultimately able to reinstall the battery cover latch button, and decided I had made a grave mistake of choosing Consumer Cellular, and elected to return everything per the terms of their 45 day return policy. . Unbelievably, I was then told in no uncertain, terse terms: We will not accept the one phone back. We do not accept broken phones for return. You can keep that phone, it is yours now. . The phone WAS NOT BROKEN! I had never described the phone as broken, only that the battery cover latch had become disengaged. I had already managed to successfully reinstall the latch release button. . Their oratory during the sales pitch was filled with accolades of self-praise as to what a great service they provided, how they were the no argument cellular provider. We are different. . Different they ARE! I have never witnessed such a Jekyll / Hyde transformation of any entity in my life. The mood went from kissy-kissy (for lack of better term) to outright acerbic, rude, and irresponsible dialogue in the transition from sale to service issue. . Actually the Motorola EM330 was a poor choice, being cheaply made and overly fragile. Doubly so when dealing with a cell provider with the post sale policies of Consumer Cellular.
Consumer Cellular Reviews & Complaints
I joined this company as an alternative to paying less and having a flip phone than a “smartphone” since I got tired of how glitchy they are. As it turns out, the brand this company gives out (Alcatel) is also difficult to use, not being able to make phone calls or text messages from time to time and would also lag and glitch so much I had to turn it off constantly when using it. On top of that I had to pay extra just to be able to send text messages, something that so far was unheard of. How can a phone company add plans for calls but not include text messaging on them? I guess I got what I paid for and am ready to join another carrier even if it means having to pay more.
Consumer Cellular Reviews & Complaints
I opted to use consumer cellular rather than my current AT&T because I could save $25.00 a month & with no contract.I was billed for the 1st. month service of $49.10 before I received the 2 phones and had already paid the $ 123.17, which now totals over $172.00. The phones are junk and I contacted to get info as to how to return. I mailed out the phones and they received them 5 days later. However, their po0licy is to not return my money for 21 days after the phones are received. I have contacted them an 3 occassions and have had no luck. They are useless people working for a useless company and if anyone uses them, be prepared to be ripped off. I am disappointed in AARP for the backing of the Jitterbug phones, which consumer celolular charges $100.00. Not a dealo for those of us on limited income trying to save a few bucks .
Consumer Cellular Reviews & Complaints
I purchased 2 doro 7050 phones the beginning of august 2019. Within 3 weeks key board locked up on 1 phone while other worked perfectly. after talking to costumer service, i was told to remove back cover and battery for a hard reset. i told agent i would need to use a knife to pry open case. after this still didn’t get me a signal, agent said she would put in a request for a replacement phone. A day or 2 later i received a call from replacement dept. Went thru removing cover and battery again. i told her i would need to use a knife to remove it . She refused to send new phone only new sim card. When i returned home on 8/23/2019, i replaced sim card and could not get a signal after activating it. Called again and went thru futile step again for 3rd time. then was asked to try sim card in phone i replaced and immediately got a signal. Agent told me to use phone i replaced. Agent transferred me to supervisor Katrina ID 18323 who couldn’t get me to say there was a scratch or smudge on phone.. She then told me i was supposed to take phone to target store to remove back. first time i was told of this step. She refused to replace phone or give refund. I called target store and was told they do no work on phones. i feel if consumer celluar does not resolve this, AARP should for putting their good name behind this company. this is for [protected]. The other doro 7050 works fine during this period and continues to. Account # [protected] Brian Beardslee [protected]@outlook.com [protected]
Consumer Cellular Reviews & Complaints
I signed up for the free month Received my sim. Immediately, called them as I had service. As long as activated by March 31, free month First received a bill for $3 and change. (tax on free service) looked on back of bill contrary to their customer service was a bill Next, my credit was checked with out my permission. I cut off my other carrier 3 days early. Time after Time assured free month. In fact told 45 free days as I’m AARP. Not true. It’s 45 day satisfaction guarantee Next skipping part of more bills, spoke to supervisor mark. He admitted they start billing as soon as one orders sim and or cell. Next, he said there was error my account not pushed forward. Again I ask if free month valid. Next, they record us Meanwhile called fraud line via AARP. I was informed they received umpteen complaints. Next, as supervisor mark ask I called consumer Cellular following Saturday. Spoke to Manny he admitted !!! Customers were billed for free offer. In fact one can search for it (recommend duckduckgo search engine) Next I get billing. Offer Settle for 27 and change. They emailed offer with option pay $6 a month. No I did not agree. In fact should have had them send email confirmation of free month although I took screenshots of offer on their site. Consumer Cellular also ticked I called ftc next, filing with attorney general. It is fraud. Non contract? Post paid surprise. In fact supervisor mark admitted I should have cancelled. With permission and knowledge I should have recorded them. They are liars. Again bill one a tax quote, well turn it over and see the rest of it. They lie about no hidden fees, being contract free, every aspect Next I brought my own phone. If the agent inform me of credit check I would have opted to forgo service. Outdated data plans, post paid, fraudulent billing practices (phone service on order day) and all the above complaints. Fyi mark checked my usuage. Of course non as I did not install sim until 28th of March I believe. They owe me for my other service Stay away from these crooks. Satisfied customer? Find a better company. Many out there at lower price and prepaid. No surprises . They made a mistake alright (the supervisor). They messed with me.