“CHURN…” That will be the outcome of this horrendous experience. Google “Customer Churn” or go to link at end if one isn”t aware of this term given there are soooo… many terms in the world… note: there have been other negative experiences. 1 star is generous. I was mocked by the GM. Other employees rolled eyes, smirked, and one even did the circle around the temple indicating “crazy “. This was a degrading, belittling, and disgusting experience. Yes, I have the names. A few . Dang, Ashley, Renee. I have been a STRONG advocate for Costco. However, in the last year to year and a half the products, service have sunk so much at the Maplewood, MN location. The new GM was to be the great hope! Yet he was the one mocking me. No wonder the members of the staff behaved this way given the role model. The interesting point is how I have sent several comment cards to HQ regarding improvements. Even included feedback on some of the quality employees that I have interfaced with over the last 3 years since becoming a member. AND even though o have 3 sisters who are members, some for quite a time, I still elected to purchase a membership vs. Shopping with them, or having them order items for me (of course with prompt reimbursememt). The irony is Woodbury Coscto just opened a couple of days ago. In fact, I drove by to see the new site the day before. The gas station was open earlier, 1 hour before I drove in. The say before grand opening. It was great I was able to fill up and I was thrilled to have a new location. My comments to many people have been, well, I bet Sam”s Club is nervous given Costco is now in their town. I met Art the new GM while at the MN State Fair at the promo booth for WOODBURY new location. He had been transferred to the new store from Burnsville. John (he had become more snippy over time) the GM at Maplewood was transferred back to Burnsville as GM to replace Art. HENCE, the new GM Mike at Maplewood. I heard great things about him from one of their long-term employees. This employee Jim?, gas station mgr and very good at job from tactical to strategic and customer service, was very complimentary of Mike and Mike”s working up the ladder from front line to now GM. Anyway, is this type of customer experience (CX) being trickled down from upper management, including Seattle HQ? I found this is open the issue due to a disconnect between frontline “reality” and those is the glass offices. I had hoped this would not be the case with Costco. So, my suggestion: https://www.getfeedback.com/blog/customer-experience/ Moreover, I have been a STRONG supporter of brick and mortar stores. Especially, those companies that also have a dot com arm. https://www.investopedia.com/news/costco-sinks-amazon-fears-overshadow-results/?lgl=rira-baseline-vertical Hum.. and to think I had considered working at Costco. Thank heaven I didn”t do that because I am obviously crazy! AND I guess if a customer wants to have at least a good if not great CX, then YES, call me crazy for wanting to have above average quality, great customer service, normally a great return policy… so if I am crazy for wanting that, that”s fine. I am sure there are other companies out there. NOTE by 2020 CX will be the determining factor for customer retention, brand, goodwill, BUT it was predicted that 2017 would be the start-up/ramp-up of the companies that really want to be the best rated. Maybe the writing is on the wall. NOTE. I also like Costco because of their dedication to employees, holidays, BUT it seems as though some of the employees think THEY are making a great salary/hourly because they are superb. Confused, they make a great rate because they are supposed to be providing superb CS. Cart before the horse. Guess I will start packing up items purchased there (Guess refund on 4 tires not doable ) because one of the reasons to buy from COSTCO is the return policy. BUT this return policy is ONLY applicable if one is still a member. CHURN..well guess that loyalty plan I had in mind is futile now. Better return.. Thanks!
Customers reviews and complaints
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Costco Reviews & Complaints
“Ordered a dishwasher delivered at 9:00 am as scheduled. Perfect installer were supposed to arrive between 12 – 3. No one came no one called we waited all day called costco consieglier twice still no answers no one not even supervisor can get through to installers. Please help we are long time costco customers we need assistance quickly!” What do we do next the new dishwasher is in our living room what a mess I never imagined this would happen at Costco never!! Please have some on help us Antonio Parenti
Costco Reviews & Complaints
#[protected] No credit given for unmounted tire/sidewall damage because couldn”t see damage. I saw the leak when forced to buy tire at Walmart. About 1/2 life remained. I”m retired Capt. USMC 1st time word doubted by merchant. Tires are Michelin P245/70R17. Do what you think is fair. I”m 79 years old and can ill afford unnecessary expenses. Please advise of your actions. Thank you, R. Kingrey
Costco Reviews & Complaints
(This happened in St. Charles Costco IL) My daughter and I brought our small puppy to Costco with us. We thought we could bring our puppy because we”ve brought our puppy to other public places. While we were shopping, no workers came to us and told us we couldn”t have our dog with us. Even when I was paying, the cashier assistant Nancy (who has long blonde hair with glasses) didn”t tell me I couldn”t have my puppy with me. But, after everything was paid, I had to go to the bathroom. So I left my daughter in line at the food court, holding the dog, with the cart. When my daughter was about to order, Nancy (the cashier assistant who didn”t say anything to me about the dog) came up to my daughter and aggressively told my daughter she had to leave. My daughter said okay, and Nancy left. Then only 20 seconds later, Nancy came back to my daughter who was paying for her order, and she even more aggressively told my daughter to leave. She was also pointing to my daughter and frowning. My daughter is only 14 years old. She was holding a dog, and she had a cart that was already paid with her. How could she leave? She was waiting for me also. So my daughter told Nancy that she couldn”t leave because she was waiting for me. But Nancy still told my daughter aggressively that she had to leave. The people around her looked at my daughter, and they all looked sorry for her. When I came back from the bathroom, my daughter looked frustrated and sad. She told me what happened and I brought my daughter and the dog out of the store, and I went to go talk with Nancy. She kept on arguing that my daughter was lying, and she said that she was right. She said she would walk over to my daughter and prove to her that she was right. When she got to my daughter, she started to talk even more aggressively and she pointed at her even more. All we wanted was an apology from her, but she just came to us to prove that she was right. When we couldn”t take her aggressiveness, I asked to talk to the manager. The manager came to us and the first thing she said was that she wouldn”t bring Nancy back. She said she wouldn”t do anything. She kept on repeating how they had a no dog allowed policy. I told her that, that wasn”t the point! I told her the point was, Nancy was very rude and aggressive to a 14 year old girl who was alone. I have two questions to the Costco. First, how do you guide your employees to let the customers know your policy? Is it okay to be rude to a girl who is 14 years old girl without knowing what to do? Second, what is your job description for a person who works as a manager? Just like I experienced, the manager doesn”t care about what happened in between me and Nancy, and only said Merry Christmas and Happy New Year? I”ve maintained an execute membership for over seven years. Since I”ve experienced such an insulting event yesterday, I doubt why I spend my money to the place in which Nancy and her manager can do whatever they want to do even in a rude and aggressive way. If my concern is wrong, please teach me in a humanitarian way, unlike what Nancy and her manager did.
Costco Reviews & Complaints
04/03/2017 12:53 pm, at the East Hanover #244 At the exit, the receipt checking lady (name tag read Cathy) counted my cart 3 times. It shocked me not only because I have got only 10 items in my cart, but also it was the first time ever someone might think I was stealing, or at least it made feel like so. Very bad customer experience. I have been a Costco member for more than three years. The receipt checking has always been like a friendly smile and a warm goodbye. But the incident I went through today was disrespectful and humiliating. Frankly, if it ever happen again, I will consider quitting the Costco membership. I agree receipt checking / item counting may sound like an easy job, but still some training or guidelines would be beneficial and appreciated by the customers. At lease to make sure the staff at the exit has adequate item counting skills, or not having a rough day. I would really appreciate it if Cathy or her manager provides me a brief feedback. That”s my desirable resolution. Thanks, Lei
Costco Reviews & Complaints
05 August 2017 I was in the Costco North Lakes Brisbane Australia, when I was ready to make the payment I showed the joint account card to the cashier I don”t know he is racist or something he rejected my joint account card with a very negative attitude. According to the policy I have fully right to make the payment. This experience is totally unacceptable. He is totally a liability to Costco hope never meet such a cashier again. The cashiers name is LUKE and my post ref number is [protected]. BTW, Thanks god the other stuff help me to make this payment.
Costco Reviews & Complaints
07/13/2017 Client number: [protected] Costco cashier clerk is very rude and impatient to customers. I was checking out my product at Costco warehouse, and I tried to explain to the clerk name (Madelyn P. OP#:197) about separated my products to 2 cards, but she didn”t listen and yelled at me. She also said, ” I am racist.” I still didn”t know why she said that. I have been a customer with Costco more than 15 years. This is the first time I saw a rude Costco cashier like this. Please talk to her about her behavior. If she keeps doing this customers, it will damage Costco reputation. Cashier name: Madelyn P. OP #: 197 Vinh Tran
Costco Reviews & Complaints
07/29/17 MAE was attending when we went to go get a new phone. We were the only customer at the time but she made us feel like she wants us out of there. We went to costco temecula ready to get a new phone but we just werent sure which one. we would ask nicely for information (we only asked a couple of questions) and she would be very short with her response and would walk away while doing so. We already felt weird about how she was treating us but we really wanted to get the phone that we contemplated on wether to just get over her attitude and get it but she stayed at the children”s area reading the books. We decided to just leave and thats when she went back to her work area. We are not ones to complain but we just dont understand how she treated us like that despite us being nice in the first place. She didnt even bother a single smile. We are hoping for any improvement regarding this matter. Thank you very much.
Costco Reviews & Complaints
1. Food court – why did you delete the polish dog and just leave the hot dog as a $1.50 special? Couldn”t you have just made the polish dog $2.00? 2. Eggs – the new cage free eggs are more expensive and the container is too cumbersome. I now buy my eggs at aldie”s and since I am there I buy my milk from there too. 3. Hershey”s syrup – why did you stop stocking this? 4. Top management – are these changes because your management changed?
Costco Reviews & Complaints
1/3/18 a delivery company on behalf of Costco was making a delivery to the house. They broke the leg off the washer pedestal and still tried to install it although the washer was not stable. I refused delivery. Called costco online and they stated that they had to do a return/refund and that I needed to reorder online. 1/5/2018 was contacted to receive a new order in the morning. Then I received a second call stating they made a mistake and the delivery would not happen until 1/10/2018. 1/10/2018 waited around all day then the delivery company working on behalf of Costco shows late. They installed and left, but didn”t level the washer and then we noted that afterwards the pedestal on the washer was not installed properly leaving a gap between washer and pedestal. Every time the washer went to spin the sound was metal against metal. The washer was level, just the issue with the pedestal causing the loud banging. Called Costco was told to speak to their concierge line. Got a rep at the concierge team that contacted GE. GE”s answer was to resend the tech out to fix the installation of pedestal. Found out that GE was resending the original install team. A few days go by someone shows up from the original install company to look at the pedestal. Finally after pointing and explaining the tech finally admitted they installed it wrong, and the pedestal was damaged and needed to be reordered. The tech said that GE would reorder and call me. Three days later no word from Costco, GE, or installation company. Called Costco Concierge. They called GE again, put me on hold. GE said they had no record of reorder of the pedestal. Finally got it reordered. One week goes by finally the installation company calls to come out and replace the pedestal on the washer. They come out to replace and they had issues getting the washer back out of the laundry room and in doing so damaged the dryer. They some how leverage off the top of the dryer and put a large dent. The installer gets the washer out the door, proceeds to FLIP the washer upside down. The washer is a front loader, they did not put the shipping bolts in the back to stabilize the drum. The drum broke and almost came out the back side of machine. Also right before the installer was going to put the pedestal onto the washer he removed the styrofoam pads on top of the pedestal (hint what leaves the gap and leads to loud metal banging!) when the direction clearly state “DO NOT REMOVE PADS”. Not sure how clear that can be! We caught him and pointed it out. Then he starts to get attitude for us correcting him. He puts the pads back on. The installer tried to put the washer back in and leave, after he was clearly angry towards us. I had a phone number of the installing company. Called to speak to the installers manager. The manager asked for the info plus the pics we had taken of the installation issue. He was going to call us back. He never did. I got a phone call from Costco concierge. I find out that this person is third party for Costco and she can”t do anything more. One week later I am still waiting for the installation company to come pick up the washer and dryer. They called for pick up yesterday and we sat here waiting and they did not show up. Called Costco again today was told that I needed to call GE. NO I purchased this through you and gave your company money. You do the phone calling and rearranging. WHAT a disaster!
Costco Reviews & Complaints
10.21.2019 I refrigerate these bars prior to eating them so they are more firm. I am not sure if that contributes to the following or not: On numerous occasions I have had to pull plastic from my mouth as the internal plastic liner separates from the wrapper. It is extremely hard to see or notice any plastic remaining on the bar. I am VERY CONCERNED that I may have eaten this plastic liner. While I love the bar, I am going to have to discontinue purchasing them. I believe this is an ongoing issue as I previously received a recall notification (way too late as we had already eaten the bars) for the same issue but with a blue plastic liner. I would like for someone from the Kirkland brand to reach out to me regarding this matter. pj.[protected]@gmail.com
Costco Reviews & Complaints
-10/05/17 -[protected] -Brought the vehicle to the shop for a routine tire rotation. I was given an estimated time of 45min. The vehicle was ready within half an hour. I was surprised it was finished so quickly but didn”t think anything of it until I got to the vehicle. I saw that instead of removing/placing over the old date and mileage sticker, the new one was sloppily thrown on below it. Also, the heat shield over the muffler had come off at 2 out of 3 welding points. I called the garage manager over to show him and he said, in a very laissez-faire attitude, that the lifts don”t touch anywhere near the heat shield and there was absolutely nothing he could do about it. Whenever my mother”s vehicle is getting work done, I go with her so the owner or a mechanic doesn”t try and take advantage of her. She asked the manager a question about the heat shield and he, without skipping a beat, continued to talk to me without even acknowledging her. Thankfully one of the mechanics was kind enough to come over and take the time to make a very temporary hold, with zip ties, for the heat shield until it can be fixed. -When the heat shield is fixed we want Costco to pay for the repair, and the manager preferably fired because of very poor customer service and his rude and child like attitude throughout this service.
Costco Reviews & Complaints
10/24/2018 at 1:15 pm I stood for over 5 minutes waiting for the male customer service rep at the Photo Dept to get off the phone. There was no eye contact and the rep made no effort to look my way despite trying to move into his view. I then went to the store customer service desk and waited in line for maybe another 5-6 minutes to explaine my frustration. I was then directed to accompany a customer service gentleman over to the Photo Department where the person was still on the phone. Even the customer service gentleman was unable to get his attention and we stood together at the desk for maybe another 5 minutes. Finally my customer service gentleman advocate spoke angrily to him and he got off the phone. When the service rep came over to wait on me there was no apology or explanation for what amounted to a 15-20 minute delay. This is terrible service and customers should not have to tolerate such treatment from any organization.
Costco Reviews & Complaints
1001 Metro Center Blvd Foster City, CA 94404 United States I came in at Costco on 3/18/18 at about 3:20PM and the Mexican lady at the front with a vest and a striped long sleeved, about 5″3 brown hair, a little thick build, instantly looked at me and my family, with no smile on her face or even a greet and said “NO PETS ALLOWED!” Very rude how she encountered and came across violating the law of my ESA puppy. I even have my ESA letter as proof. My puppy was on a leash and carried in my arms. She disappointed me and my family, my sister had to bring my pet back to the car. We have been to Costco countless times and and never encountered a situation like this before. Employees at other locations have welcomed and even approached my puppy by petting him. This Foster City location has no respect. Will not be returning to Costco anymore, not with this type of service and violations occurring.
Costco Reviews & Complaints
11/13/2016 11:30 am Hi, we bought a combo pizza pie from the Costco, Apex, NC. While I was eating, I bit a piece of metal. It was a blue sharp thin metal piece. We were more than halfway through eating, hope we didn”t swallow anything. I wish this is just isolated mistake. Please alert the team of pizza makers, so children cannot be exposed to this kind of mistakes. We like to feel safe eating the pizza we love! Thank you.
Costco Reviews & Complaints
11/26/2017 at approximately 3pm Costco parking lot Colorado Springs East #1014 my husband, toddler son and I were walking through the parking lot after purchasing our items and mostly to our vehicle. Our very short 22 mo old son was standing in the cart like many kids- my husband holding his body and me holding his hands. Then a Costco employee yelled at my son from across the parking lot constantly telling him to sit down. He then proceeded to walk towards us-still yelling- and when he got to us he stood in front of our cart preventing us from moving and lectured us on how Costco was “his house, his rules” and my child needed to get down. He created such a scene that I had to take my son out of the cart and stand behind my husband. Even a passer by in a vehicle came to us afterward to make sure we were ok. This employee was extremely disrespectful to us as parents, customers, and human beings. I understand safety is a priority, and I might have understood if he had come and talked to us politely about his concern, but we as parents are responsible for our child”s safety, and he refused to listen to what we had to say about the situation. Instead, he continued to talk over us and lecture us as if we were children. It was humiliating, degrading, and downright uncalled for. In no way was my child in harms way, but this is not remotely the point. The point is that his actions were irrational and uncalled for. I have never been spoken to in that manner by anyone before much less an employee of an establishment I am supporting, and I have never had to file a complaint. My husband and I handled the situation politely and respectfully, but I hope some further action will be taken with this employee. No one should have to sit in a parking lot of a place you just supported and be talked down to like trash. We are upstanding citizens and a respectable family, and this behavior is highly aggravating. Employee Details: older gentleman, worked 20 years as a firefighter, manning the carts outside at approximately 3pm in parking lot at Colorado Springs east Costco on 11/26/17
Costco Reviews & Complaints
11/4/2016 Costco employee advised us our propane tank was outdated; suggested we could buy a new one inside warehouse for about $26 and it would be good for 12 years. We found the display of empty propane tanks (stacked 4 levels high) and they all had a manufacture date of 01/16 (January, 2016)…and the tank has to be requalified within 10 years. Since it is almost January, 2017…I feel cheated because this propane tank is only usable for 9 years instead of 10 years. We had it filled with propane and brought it home…but I”m not a satisfied Costco customer. Member [protected] Tran ID# [protected]
Costco Reviews & Complaints
12/27 & 12/28 – 3 times in 18 hours My daughter, Amalia, drank kirkland milk and had an upset stomach, projectile vomited. We thought it was other food initially, but each time she drank the milk, she threw up. Also, she was not sick prior to drinking it nor has this happened in the past(she has drank this milk for 2 years). Basically, after eliminating all the other food she ate, the milk was the one that caused it within 1-2 mins of drinking it. I believe we purchased 6 half gallons of this milk. Please feel free to give me a call @ [protected]. Regards, Karl
Costco Reviews & Complaints
12/3/2017 Every year we go to Costco to get our Christmas tree. This year there are no more live trees, one week after Thanksgiving. She said there were plenty of places to still get one, but not at Costco. I don”t have any desirable resolution for this other than being pissed off and writing a hate email unless you want to send me $75.00 because now I have to go to some tree lot on the side of the road. If you can think of a desirable resolution let me know. Michael Herrygers Member #[protected]
Costco Reviews & Complaints
12221 BLUE VALLEY PKWY OVERLAND PARK, KS [protected] Today, I was trying to make a poster for my daughter at the photo center at the Overland Park Costco listed above and your employee was extremely rude and inappropriate. I believe his name was Kyle (not sure about the name) and wore a blue polo and had a beard. First he told me that he was too busy to help me. So I waited. When he did finally assist, he told me that my picture quality was poor and would make a horrible poster. The whole time he rolled his eyes at me and seemed extremely put off that I was there. I ended up leaving and was in tears and couldn’t believe the way he spoke and acted out. It made me feel like I was an idiot and I’m debating canceling my Costco membership. I do love your stores, selection and overall experience but this incident was totally out of line. I don’t feel I can go back into that store though. I complained to the store manager who took my phone number but I really feel I need to formalize this complaint because he was so rude to me. Please feel free to contact me if you need further information or have any questions. Erika Rosenthal [protected]@att.net [protected]
Costco Reviews & Complaints
2 employees 8 pumping lines means 2 pumps in one line 10 cars minimum in each line This happens daily at costco gas station. And today i got fed up and complaining to hire more employees. I waited for 25 minutes to get to the pump because only 2 employees were so worked up that they did not know what to do? This is not pop up gas station, Its costco. You are going to loose business if people are un happy. Sometimes i see lines at your gas station and i say that i would get it from somewhere else. I did it at least 5 times in last month and imagine how many people would be doing same thing as me. HIRE MORE PEOPLE.
Costco Reviews & Complaints
29/10/2017 I recently bought a gallon of detergent from you and placed it in above my washer/dryer probably similar to 90% of other people. After using it every week for maybe 8 weeks, the container was bumped and fell off of the shelf. I didn”t realize that the cost savings on your laundry detergent was in the packaging. After this container fell 16-18″, the seam on the bottom blew out, sending laundry detergent concentrate all over my clothes, myself, and kitchen (which also happens to be my laundry room). Let me ask you this – why in the hell would you put such a concentrated form of soap into such a weak and [censor] container? This [censor] leaked into my dryer, which also happens to have my sheets in it and all over the clothing to be washed. I am waiting to see the results of this as I am doing all of my laundry again in hopes that the majority of my clothes and sheets are not ruined from being saturated with 5x more detergent than required. Again, why in the flying [censor] would you put so much God damn soap into a container made out of [censor]ing paper mache?
Costco Reviews & Complaints
3 installers arrive 10/28 for tile/carpet removal and vinyl flooring installation. They show up without an extension cord, shovel, compressor, vacuum or tarp. They didn”t cover or tarp anything so when they did their smashing frenzy with rubber mallets to take up the tile, red dust and shards of ceramic tile went everywhere. Had to call out a manager to halt demolition because the flying debris gashed up my brand new refrigerator, chipped my tv stand and damaged a seat cushion on my sofa. They splashed wet cement all over my walls and front door then hosed down the front door with the garden house sending streams of water onto the newly installed floor. One day job, turned into 2 days which has now become a 6 week nightmare. Called Smart Carpet back within 2 days because floor warped and was uneven. Was supposed to clean and fix everything on 11/18 but an evaluation showed that they did not seal the floor or use a vapor barrier so everything had to be ripped up and redone. Was scheduled for another 2 day stint on 12/2, but dispatch scheduled installer for 2 other installs. After 5 phone calls, the installer finally showed up with a manager at 1:30 pm. Livid.
Costco Reviews & Complaints
4/15/18 store 1277 2:39pm truck loaded at 3:00pm. [protected] / [protected] I purchased a 500+ lb. Honeywell generator mounted on a pallet with auto switch panel included at your East Lansing store Sunday at 3pm. It weighs more than what your employees are allowed to lift but yet the manager on site that day said we must hand load it in my pickup truck. I already have a damaged tailgate I explained and did not care if he bumped the truck with his lift truck. I kindly explained to him I”ve been disabled with 5 ruptured discs inoperable in my lower back and just had a titanium hip installed 2months ago I should not lift anything heavy. I also explained to him i am parked in Handicap spot #3 because of my disabilities. Did not matter still forced to hand lift into truck with only he and I on my side. He was much shorter than I and did not give proper lifting commands to lift on 3. The other side lifted first shoving all the weight on me smashing my left hand onto the tailgate also leaving me a half a foot short of the tailgate height. As I gave it all I had a disc popped on my lower right side and I screamed out to set it down. At that moment someone else ran up and shoved me aside to accomplish the mission. What a joke, lift truck on site to pull it from top of rack but refuse touse it to load in fear of damaging a vehicle overharming people. I”ve been laying awake at night in severe pain exploring my options. The lack of concern you have for customers over profits is sickening. The manager clearly saw my wife back out of the 3rd handicap spotwith the placard hanging from the mirror. You should seriously reconsider selling heavy items in the future. My lower back is severely damaged because of your managers greed for a bonus. His stupidity is inprecenndted I seriously doubt this is policy and don”t understand his reasoning. He stated he is new from another store South and caught a lot of flack for ordering to much patio furniture with the snow still flying and temps below freezing. He is not mangement material, his short stature was obvious when he first saw my truck and made a comment about how tall it was. It is a factory suspension he obviously saw It as a challenge as I took on all of his weight when the generator tipped in my direction after his lift commands were lacking and out of sync with the others closest to the main entrance. I had a loader at home to unload and hookup for pending ice storm. Instead it sits in the barn still on pallet. My wife saw and witnessed my hand get smashed, all the weight get shifted to me and the pain in my face as I tried to set it down when the others continued to lift.
Costco Reviews & Complaints
4/16/16 6:15 pm or so. Costco didn”t return my card and they closed at 6 pm. I saw the Costco guy pushing carts and I told him that I had a sprained ankle, if he could please go inside for my card because they wouldn”t let me in & I needed to put gas in my car. He said “NO, I”M WORKING”. He didn”t seem to care about my ankle, my Costco card or the fact that I need gas.
Costco Reviews & Complaints
4/17/17 around 11:40AM cashier, Rae Tustin, CA My mother and I had the most disgusting customer service from your cashier. She made it out to personally attack us. I felt that she was a racist. We made a purchase after being in line and could not find the cigarettes we needed in the locked area. We went to ask if it was stocked. It said on computer that it was stocked. We located them in the locked area hidden behind a box. We went back to cashier, Rae. The helper got them and placed them on the cashier table. My mother stood at the end of the counter. Cashier Rae ignored my mother and took the next customer in line. My mother asked Rae what she should do, Rae said she had to get in line again. There were 8 people in line. My mother walked to end of line, I asked Rae why. She said my mother was rude to cut and that she had to ask other customers if she could cut in line. My mother did not cut in line as we had done this already and paid for food. Also, she was not rude! Where else is my mother suppose to stand? (This pathway was also being used for food service carts) And when did we have to ask other customers if we can pay for an item that your employee failed to find? Again, we already waited in line. . The behavior of your employee is ridiculous. She was falsely putting a blame on my mother when in fact it was her who was rude and treating my mother like a second class citizen. Rae kept saying she didn”t make the mistake and blamed her helper . Her behavior was condescending and belligerent. There doesn”t seem to be any customer service. Please give your staff a round of training on customer service. What is your policy when your employee makes a mistake regarding a stocked item after we have been line and already paid for food. Do we need to get in line again? I want to make it clear to the world if this is the case when your employee made the mistake that a customer has to take it. I have been a customer since Costco began, I have never experienced this before.
Costco Reviews & Complaints
4-23-17 I approached the customer service desk for a simple one item unopened return. There was no one to help at the register for returns so I stood in line for the next available rep, and for quite some time as they were processing memberships at the adjacent terminals. Later I see another customer approach the desk at the end of it, and then another. Finally a rep was freed and asked if I had a return. I said yes. She says to move on down to the return register which I did. Then she starts processing for the first in line down there as if I did not exist. Then as the next one comes up she says who was first? I stated I was here before both of them and she had just bypassed me completely when she says this is the return line like I should have been there all that time waiting when there was no help or person there at all. They called for help up there three times as I waited and no one came up. They need to notice or at least ask who is next in line. With the nicely expedient check out lines that are unmatched anywhere I would think this return process could be addressed and simplified as well. It shouldn”t take a half hour to pull this off.
Costco Reviews & Complaints
5/4/17 Just left your store in manchester, mo. As usual commodity items are no longer being stocked. When management was queried by me, they said, “well our buyers could not get a good price, and we don”t like to raise prices.!” Nice answer but totally invalid. I buy the same commodities bi-weekly, eggs, cheese, salsa etc go up yet you dropped land o” lakes margarine for a much higher priced product. You no longer carry plain old raisin bran, substituting raisin bran crunch which has far more salt and sugar than plain raisan bran. Now you do not have swiss cheese. You replaced finlandia for a sampler package, which has a small amount of swiss but 4 other cheeses. You picked up an unknown brand of swiss for a month. You cannot tell me that cheese is going up in price, since kraft has a $3.00 manufacturer”s rebate on it”s american cheese. Either your buyers don”t give a damn about the costco member or they are blithering idiots. Either way, I am very disapointed and upset.
Costco Reviews & Complaints
6 days ago I purchased avocados from Costco. Below are pictures of them. Not one was any good. I used to be able to depend on Costco for good avocados but lately they have not been as good and these were horrible. Nothing to salvage. Saddest thing is I cannot take them back directly to store. We have not been able to get out of our driveway since Jan. 11. It is now Jan. 15. Snow and Ice in Portland Or. area. We probably have at least one more day of this. By then they would certainly be rotten.
Costco Reviews & Complaints
6/16/19 16:[protected] Whse : 1017 Trm: 17 Trn: 363 OP: 128 I shopped Costco with my young son and husband. After paying/ getting through the register process/picking up our RING, we started walking toward the exit. I was holding my son’s hand and my husband was pushing our cart. We paused to to the side talk to our son and within a minute an overloaded shopping cart smashed into me, hurting my left ankle and hurting my back that is fused with steel rods. The lady peaked out on the side of her cart because she couldn’t see above the tall mass of purchases piled on her cart. I told her that she hurt me and that I have steel rods in my back. She said sorry twice and kept walking to the exit. EMPLOYEES SHOULD NOT pile purchases on a cart when the customer is a PETITE Asian lady. It’s common sense. She also is at fault because NO ONE should push a cart if they CANNOT see what is in front of them. It’s driving blind and led to me being hurt. My ankle is still in bad shape but because it was Father’s Day and we were on our way to visit family, I did not want to complain to management and ruin my husband’s special day. I am disappointed to say the least and would like management to view the video of my experience. NO ONE should go through such an ordeal that could have been avoided. -Veronica Padilla [protected] [protected]@yahoo.com
Costco Reviews & Complaints
7/19/2017 Very rude employee at the entrance to the Costco on 6350 Peachtree Dunwoody Rd. I have never had a problem with Costco or their customer service ever. I went at a crowded time around 12pm on a Wednesday. As I was entering Costco, the lady tried to stop me after I had already walked in and showed her my membership card. She then persisted in a rude manner to ask if the membership card belonged to me. I said yes, and she demanded I show her my driver”s license as well. I have never had an incident where I was stopped like that while going in to a Costco and have never came across a rude employee there. There were so many other people walking in as I was, but she chose to only hunt down me. I don”t know if it was racial profiling or what but she handled it in a very unprofessional way.
Costco Reviews & Complaints
8/17/2016 I ordered one set of tires on Costco.com. The order didn’t go through. On 8/18/2016 I ordered another set of tires, because I wanted to get them through Costco. I contacted the customer service line. They said they would be sending 2 sets of tires. I explained the computer glitch with the first order, and they said that they couldn’t cancel the tires because both sets were already en route. On 8/26/2016 I had one set of tires installed on my Jeep. The warehouse refunded me for one set of tires. On 9/14/2016 Costco.com took another $500 from my checking account, saying we owed them for a second set of tires, even though we only received one. Costco.com customer service said they were entitled to the second charge, even though we only had one set of tires. I have been a Costco customer for more than 10 years. I doubt I will ever shop there again. They stole $500 from me.
Costco Reviews & Complaints
9/19/17 at Hawthorne Costco in California #564. 1107am A customer was purchasing a deep freezer that was not in the box and was a head of me, member #[protected]. Jesus who was the cashier asked the manager to get the sky number so he can ring the customer up. The manager told Jesus to push the deep freezer aside and take the next customer which was myself and asked wasn”t there deep freezer in the box? Jesus said he don”t know. Instead of ringing me up Jesus keep conversations with the deep freezer customer in Spanish. I asked Jesus can he ring me up while he waited for the sky number. Jesus said he couldn”t because he already had the customer in the system. I told Jesus the customer isn”t purchasing anything that have been rung up and he was waiting for the sky number for the deep freezer so nothing was in the system. Jesus ignored me and keep talking to the deep freezer customer in Spanish and kept myself and other customers in line waiting instead of what was instructed of him to do from the manager and my request. Jesus was inconsiderate, deliberately ignored his manager instructions to continue to ring other customers up and was very unprofessional. Please address this matter with him. He represent Costco, a very reputable company that I have enjoyed being a member of for fourteen years.
Costco Reviews & Complaints
91-1374 Halili St Ewa Beach, HI 96706 9/5/2017 To whom it may concern: My name is Ausra Pyszczymuka, I have an executive membership at Costco #[protected]. We spend an average of $800 every month at Costco and really enjoy the benefits and quality of service as well as products Costco has to offer. However, recently we purchased Tassos Kalamata Olives at Kapolei Cotsco (Hawaii), that claim to be pitted, according to the jar, but on 9/4/2017 I made a salad with these olives and broke my tooth by biting on one of them, because it had a piece of a pit in it! What made it worse, it is one of my front teeth. This was my lunch right before I had to go to work, it happened around 2:00pm. My husband, who was with me at the time, has witnessed it too. I immediately called my dentist and left a message asking for an emergency appointment. He was able to see me this morning (9/5/2017) at 9:45am. According to my dentist, I will most likely need a bridge or an implant. Since the appointment was just this morning, the dentist is yet to present my case to an oral surgeon for evaluation and then decide what the best course of action will be. He will also be able to tell me the price of dental work once the plan of treatment is determined. However, he warned me that it will be costly, as implants and bridges are very expensive. Thus, I am very disappointed, because this not only caused me a great deal of discomfort, especially at work, but also will cost me a lot of time and money and it was completely unnecessary if only the olive company as well as Costco did a better quality check of this product. To resolve the problem, I would appreciate if my dental work was covered by the company or vendor who caused the injury in the first place. I look forward to your written reply and resolution to my problem. I kindly ask to respond within 14 days of the receipt of this letter or by 9/19/2017. I hope it will not get to this, but if I do not hear from you, I will seek further legal action. Please respond to ausra.[protected]@gmail.com. I appreciate your attention to this matter, Ausra Pyszczymuka
Costco Reviews & Complaints
A company”s first priority is the customer and providing great customer service, because without the customer there is no company. I became a Costco member last November and my membership is up for renewal. Before becoming a Costco member I was a member at Sam”s Club(still am). We recently moved and I have been using my Costco membership more. The convenience of Costco in location to my new home is great. However, when visiting the Costco location on Central Ave in Toledo, Ohio I am disappointed with the door procedure. I am speaking of the “door greeter” and process around checking for membership. These procedures are very aggressive and over the top. It is known that in order to purchase items in the store you have to have a membership. I still wonder why such a big deal is made at the door? It is embarrassing to have an associate yelling out after you because you forgot to show your card. Secondly, it is incriminating, as if I have done something wrong. Thirdly, it seems racially charged. I go into Sam”s and do not have this problem. I am greeted with a very friendly smile and “hello” . This promotes a happy vibe and start to my shopping experience. I can not say the same for Costco because there have been several occassion where I have been so upset by my door experience I just wanted to quickly exit the store. I should not have to feel this way especially at a member based store. I have always heard such great things about Costco, which led to my decision on becoming a member. However, my experience does not match the feedback. Today (Oct. 31, 2017), I was in the store and had another unpleasant experience at the door. I was on the phone and was in a rush. Walked in quickly showed my card. I guess the lady at the door didn”t see it and proceeded to yell out for me(very embarrassing) and sent an associate John (Asian descent) after me. He “chased me down” asking if I had a membership (I was already down the main isle just past electronics). I showed him my membership and proceeded to address my dismay of the situation. He was very rude and wanted to go word for word with me. I told him I was done with the conversation and no longer wanted to talk. I asked him for his name and he arrogantly held his badge up off his shirt and said “John”. He continued to walk in a close distance to my cart (to the meat/produce department at the back of the store) and listen to my conversation. It made me uncomfortable and added to my frustration. I was so upset today with my interactions at Costco, that I am uncertain if I want to renew my membership. There has to be a better way for door procedures. It is incriminating walking into that Costco location without membership card. People have so much going on these days and things happen. Everyday is not perfect, my day should not have to endure mistreatment because of not showing a membership card. My shopping experience should be enjoyable and pleasant. Today, was everything but that. [removed] Member #[removed]
Costco Reviews & Complaints
A couple a month ago Crazy Fresh Coffee was introduced to your Costcos. This was an amazing whole bean coffee roast for a great price from a local vendor . I saw customers loading up their carts with it . i go back now to replenish my supply and its gone !! Instead i see everything from Pricey starbucks, dunking donuts and some brands that no-one buys! what gives! We want this back specifically at Illinois Costcos!
Costco Reviews & Complaints
A few years ago, I bought two set of tires for two of my family cars from Costco Tire Center. Vehicle “A” tires (40K miles warranted) were rotated and balanced at prescribed intervals. At about 30K, they were worn down to 4/32 and the worst one was at 2/32. Costco tire techs said the 2/32 tire was considered bald and may get residual prorated value. The 4/32 ones were ok.but would have to pay full price to replace them. If I decided to get just one, Costco will NOT rotate this new one with the rest of the older tires because their difference in depth exceeded 6/32. At that point, I felt obligated to purchase all 4 tires when only 1 was bald. Vehicle “B” tires ran less than 30K (45K miles warranted) and missed 1 rotation/balance cycle. Costco tire supvr Mario and his tech Ryan said Costco will NOT rotate them because their difference in depth was about 4/32. Ryan said it is member”s fault that the tires were NOT rotated at their prescribed intervals. With no scientific proof of any kind, Mario said the front tires lost twice the amount of tread because they missed one rotation cycle. Based upon the experience with Vehicle “A”, Costco will NOT balance the two older tires even if I replaced them with new ones because their difference in depth will exceed 4/32. To conclude this, for every two worn out tires, members will need to buy all four to get Costco tire techs to rotate/balance them. Stay away from Costco tire center unless you want to buy four new tires every two years.
Costco Reviews & Complaints
A floral bouquet purchased through Costco was delivered by UPS Next Day Air Saver to my home this afternoon, Sept. 6th. The instructions requested delivery on the 4th. and in at least 3 places it said to knock or ring bell. The box was left at the end of our long driveway. No notification was given. The temperature this afternoon was 97 degrees! The bouquet was hot to the touch. The pad holding the stems was dry and hot. The large white lily stem, 3 blooms, was dry. One of the spider mum heads was off. I know this was not an inexpensive arrangement and my son was disappointed to learn about the delivery. Linda Muxworthy
Costco Reviews & Complaints
A friend of mine was recently in Costco with about four hundred dollars worth of items and was disrespected and humiliated in front of the entire store when she attempted to pay with a personal check. She has been a mwmbwr for about four years now. The day this occurred she had renewed her membership with Costco, and the rude manager said “you cannot pay with a check of this amount on a new account”. The manager quickly grabbed the membership card and check and held them from the cashier and yelled this at my friend. This embarrassed her so much I don”t think she will ever return to Costco. This is a Shame since she had been shopping there for over four years now.
Costco Reviews & Complaints
A month prior to grandson’s wedding I ordered the wedding flowers from COSTCO. The week before I was assured all were enroute but that wasn’t true. 1/3 if the flowers (naturally the bride’s favorites) didn’t arrive on time and were sent out late by Costco’s employee (vendor) according to FEDEX records. I had Costco trying to chase them down for two days which they should have done for good service regardless. I had to leave for the remote wedding site two days early to do ALL flowers & decor (no cell reception but gave them phone # of resort) asking for a courier to deliver them to the well known location. After much email/phone calls and panic for me, they called to say they would be delivered. Didn’t happen!! Huge disappointment, tears and tons of reconnoitering and working two days AND nights to compensate for their error, missing all familiy activities. A hard nosed employee apologized after the wedding saying the vendor would refund my money (they’d have to anyway because I never received the flowers!) and send me $50. BIG DEAL! I told him that was totally unacceptable restitution for the extra time, work, emotional stress and spoiled look of flower arrangements we endured. I expected him to refund all my money or at the very least send a substantial gift cert comparable to what their screwup caused me and friends who had to regroup to deal with THEIR failure. I know it wasn’t intentional but wedding flowers are too touchy an order to screw up on even once so if you can’t deliver, get out of the business. I asked the man to reconsider but he was adamant that was ALL they would do so I have no choice but to warn and badmouth COSTCO to anyone I know planning events and have already started reporting their lack of responsibility and arrogance (I did not order from the vendor, I ordered from COSTCO who’s ultimately responsible for the problem and should make it right!) on every complaint oriented website which I’ll continue PLUS writing to the CEO’s of COSTCO when I return from my trip. I’ve been well known in three counties here for 6 generations and they’ll lose many future weddings, etc. Their attitude was like they’re Bigshots and this little guy isn’t a threat. I’m also going to cancel my membership if they don’t offer something more equitable.
Costco Reviews & Complaints
A new costco just opened a few blocks from our house. Interested in possibly buying a membership, I tried to see what they sell and what their prices are like. The woman at the door said that I could get a one day pass just to look around but membership services said it wasn’t possible. What kind of store won’t let you browse their items and prices? I was respectably dressed and was with my 5 year old who was wearing a private school uniform. There was no reason for them not let us see. This must be a scam. I can only guess that once people have paid, they figure they may as well shop there since they’re already locked in. What are they hiding anyway?
Costco Reviews & Complaints
A sales associate named Felicia C. @ register #5 was extremely rude to my husband and myself. She challenged whether we could use my husbands Costco card with my credit card. She did not even give me a chance to get out my own since we are on the same account. From that moment on…she was highly discourteous. …to the point that she did not help pack up but chastised my husband for taking his time. When he asked about help with packing, she started tossing items in the cart. To make it worse …she started mocking whatever he said…it was a horribly surprising experience that I am still upset an hour later. I have NEVER had such a unprofessional encounter in all the years I have been going to that store.
Costco Reviews & Complaints
A specific cashier named Charlie I have had multiple negative encounters with. Specifically treating my mom poorly when she wanted to pay with a check. Also, We both have the same membership yet he would let her pay because it was my card he scanned. Another incident was when my sister was handing him money for part of a purchase I was making. He made her hand me the money and then I paid for it. Every time I see him he seems grumpy, arrogant, judgemental, and extremely rude. He has even said to me, are you sure this is you and made me show him Id to prove it was my membership. I had just had a baby in that photo and the Costco photos are not great quality either. Thanks. Another incident nearly four years ago clearly sticks out in my mind as I was 9 months pregnant and he was giving he a hard time about my membership. It was so hot in the store and I felt like I was going to pass out. I eventually asked for a manager and she let us leave. I have always let these incidents pass but when he was so outwardly rude to my mom today, I have had enough. Every time I go, I avoid his line because he is so terribly unfriendly and horrible!
Costco Reviews & Complaints
A week ago there was a software update pushed on to my DirecTV receiver without any notification. They have redesigned the guide and recordings menus, along with other “enhancements”. I cannot speak to the other “enhancements”, because I cannot get over how badly they screwed up the menus. The font is smaller on both menus, and the color scheme makes it more difficult to read them. According to AT&T, there is no way to go back to the old menu that was much more legible. As soon as my contract is up, DirecTV will be going away in my home. Is there any way Costco can get AT&T to waive the contract cancellation fee? I recommend that Costco drop their endorsement of DirecTV, and find a vendor that is more customer focused.
Costco Reviews & Complaints
A woman (along with the supervisor) working at the returns services after 3 pm on 11/27/18 constantly questioned me, making me out to be a thief for having a Costco cash card. They bombarded me with questions about where I received the card, despite me already answering them. I rightfully have the card, and there should be no problem with me using it. I would highly appreciate it if these women are retrained or at the very least, given a heavy talk about what it means to respect the customer and their privacy. They should not be making customers feel beyond uncomfortable like I was.
Costco Reviews & Complaints
A) it become a normal/standards for bj’s not to have some of the products for which they send you coupons. This happen just about every time you send us coupons. B) time for you to teach teach you manager how to be polite when people toke to then just turn do not care turning their back and walk back to their office (fire that person). And leave their work to a cashier. C) let me know if you like my membership card I can go to costco. D) I tire to drive 9 miles to get this type of service it sucks. We may go to costco since we do not buy the untasted, garbage, supply by wesley farm that we refuse to buy. I am tire an dplan to not remove my membership and may be send my card back to you
Costco Reviews & Complaints
Abdul Majeed On May 7th, 2018, I went to Costco to get my medicine from the pharmacy. There I did not appreciate the negligence and rudeness of the staff. I was the first in line to receive my medicine but the pharmacy employee, Chelan. U completely ignored me and asked for the person behind me in line to step up so that she could assist her instead. The person behind me and I were in line for the same exact reason but Chelan was showing bias against me which was extremely degrading and rude. This is not the first time I have encountered this person. There have been other times where she has ignored me or not given me the proper service required. I do not appreciate this kind of ignorance by the employees and I would like for action to be taken.
Costco Reviews & Complaints
About 5 months ago I went to pick up my medication and the migraine medication was missing this was the 2 time I went in to pick this up. MING MANAGER said the doctor said I could have it I been in to the doctors. he said his office didn”t call my primary doctor said she did not call and there is no reason not to fill the medication. I have 75% over growth around both optical nerve and need several surgery the migraines are there for awhile. Today I called to talk to Ming I tried to give her the doctors names and number Ming flat refused to take them she told me a bunch of bull that I had to due and finally told me it as a waste of time because they were probably going to stop caring them anyway This is not the first time I have been unhappy with Ming every time I come in and get medication she has something negative to say like your doctor shouldn”t be prescribing that she acts like she know more then all my doctors and has know problem going on about it me and my friend and family have been using the Modesto Ca Costco for many years and we all have a story about Ming at Costco pharmacy there is many reason Doctor prescribe medication and when she tell you why you should take it It make people afraid I have never had a pharmacist try to give that advice I usually hear talk to your Doctor
Costco Reviews & Complaints
About two months ago while checking out at my local Costco store the cashier and his helper were having a discussion in Spanish while checking me out. I felt that this was rude and unprofessional and after I went home and stewed about it I decided to call their headquarters in Washington and complain as I am not only a member of Costco but a stockholder as well. They apologized and told me that this was against their policy and it would not happen again and I believed them. So for the months that followed I purposely stayed away from any cashiers that looked Hispanic as I did not want it to happen again since I enjoyed shopping at Costco and if it was happening I didn”t want to know about it as long as it not happen to me again. So last week I went there to shop and looked for a line where the cashier did not look Hispanic. I was wrong. As soon as I was half way in line The cashier and helper were having a conversation in Spanish and acted like I didn”t even exist. When I contacted the company via e-mail and told them I was considering ending my membership what happened next shocked the heck out of me. I recieved a letter from Costco with a check for my $50.00 membership fee and they cancelled my membership. They said in the letter ” sorry our employees were unable to meet your satisfaction”. Can you believe that a customer that spent more than $5000.00 at Costco so far this year would be thrown out rather than correcting an employee that was violating not only company policy but was rude and unprofessional in any business arena. This tells me how much Costco cares about keeping it”s customers.
Costco Reviews & Complaints
After a horrible experience with a company called eCost, which sold me a Westinghouse 42″ TV for a very good price plus $50 shipping and a six month warranty and never delivered, I kicked myself and went to Costco online, where the exact same item was being sold for TEN BUCKS MORE… lousy ten bucks!… with a two year warranty to boot. Costco was always my preferred vendor when I lived in a city that had one of their stores. Now, I’m old and in the boonies. No Costco, but they’re online with the same great prices and service. I got my TV three days after ordering it, and am totally happy with both Costco and my Westinghouse LCD TV. To sum up: I should have gone to Costco right away, instead of wasting time with a bunch of incompetents.
Costco Reviews & Complaints
After being a loyal customer of costco for so many years my recent visit was a terrible one. I crossed the border and drove for more then an hour from buffalo to st catherine only to find out the information provided to me on the phone by the warehouse was wrong. Before i started my drive i called in the warehouse and inquired about the product 814814 if they had in stock and how much is the cost. I was told they had 248 in stock and cost is $49.99. I was happy as i needed 20 of them and before i tried calling in rochester location only to find out they had none. Since st catherine had in stock and the price was still the same when i bought it first time around i drove for an hour not including the wait time at the border to find out that the sale has ended and now it is 69.99. How can they make such a blunder in telling the price. Dont the people working on the front desk be trained enough to know the price of the product. After having a long discussion with the supervisor judy and then the manager we had to come empty handed as they did not believed what i was saying. I even told them the exact number that you have 248 in stock which matched on the screen when she checked herself. I was not happy at all as i could not buy that product and had to drive back without the product. Please feel free to contact me at [protected]@yahoo.com or call me at [protected] if you have any other qyestions. All this hapened on 3 august 2015 around 8 pm and i called around 6 pm to make sure about the price and quantity. Thanks Shiv khanna
Costco Reviews & Complaints
After being customers to Costco for over ten years, the return experience today really pissed me off and the customer service attitude at Costco really puts me thinking whether it is time to terminate my membership. I recently purchased a night own security system from local warehouse for $399 plus tax – it kept sending false alarms and therefore I purchased another QSee system online with $50 coupon later on. While returning the night owl system, local warehouse directly deducted the $50 coupon ($349), even though I insisted that the purchase did not apply any coupons. After checking my purchase history, I figured out that the warehouse applied wrong coupon (Qsee) to Night Owl purchase. I had to drive back again to ask them to fix the problem. The same rep refused to acknowledge her mistake first. Afterwards, she found out her mistake and was able to credit back the wrongly applied coupon. When I asked what was the amount credited back to me, she said “I am returning the money you asked for”. What a joke with Costco company”s culture and customer service – the interaction made me feel that I was the one to blame for making troubles. Should there be at least an apology for the mistake? After all, I tried to help fix the problem but my efforts were considered as trouble. Should customers be treated with sincerity and dignity? It has been a long time since I encounter such a rude and unresponsible response from customer service and I never thought this could happen to Costco.