They don’t have good quality equipment and they certainly don’t care about their customers’ convenience. My experience with these people was disappointing and frustrating. In fact, I would never contact these people for my lab tests. And I advise you to stay away from these people too.
I had sent them a few samples for a drug test last year. It was the second time I was using their service. When I had availed their service before, I hadn’t encountered any difficulty. Anyway, when I contacted them the second time and sent them the test sample, things took a turn for the worse. They had promised me that they’ll deliver the results within 2 weeks but I didn’t hear anything from them.
When I contacted them about the test results they told me they are still working on it and they will need another week because of increased work pressure. I didn’t mind at that time too. That’s because Country Wide Testing markets itself as an innovating company. Take a look at their website and you’ll easily fall prey to their pathetic false advertising.
Well, when I contacted them a week later, I was furious. I called them up and told them that I need the samples ASAP. The representative at the other end started acting all indifferent as I had never sent a sample before. I told her to get me one of her superiors. She hesitated at first but then let me talk to a superior who told me that one of their machines had broken down due to which it was taking them this much time.
He told me that I would receive the results within 5-6 days. The thing is if their machine had broken down before, why didn’t they bother telling me about it? After a complete month, they thought it was appropriate to tell me they have a broke machine and they can’t perform the tests. I told him that I don’t need the results anymore and I asked for a refund. He told me they can’t issue a refund now because they have already started the test.
So I waited for a week for the results to arrive. The results seemed pretty weird. So I sent another sample for a double-check to a different lab. I got the results from that lab quickly. To my surprise, the results of both of the tests were different. I contacted these guys again regarding this issue. They told me that the second lab I had contacted must have a broke machine because they have done an accurate test.
Now I’m stuck with two opposite reports of the same sample. All I can gather from this is Country Wide Testing is an irresponsible, unprofessional and useless organization. I doubt their results too and I’m certain they are a lie. They don’t issue any refunds and you might have to wait for months to receive your reports. It would be better for you if you maintained a distance from this company.