26/6/19 Wednesday 8.45pm – 10pm. 8.45pm: My wife and I were there looking around for a fridge and washer. Were being attended by salesman (big guy with a belly wearing specs, eyes small, with a abacus gold ring on his left finger). Was introduced on few fridges, brief explanation on each fridge, everything was going good, till we actually wanna settle for that Mitsubishi fridge. He shared that there”s a discount if we purchase this single item. We shared our interest that we are going to get a washer as well, then he says that if we buy 2 items, he can give $200 discount for 2 items total bill. His attitude started to change when we mentioned just this 1 question, ” Anymore further discount?.” My wife asked humbly. He replied, ” $200 not enough ah!”. This statement is a very offended statement . I must mentioned here, his tone, his body language and this statement is very sarcastic. My wife was the 1 interacting with the salesman, I”m the 1 who is observing throughout. Needless say, my wife just turn and walk away. Everything was going smoothly for the whole 10-15mins till this salesman behave in this way. My wife ask for another salesman Alvin Ting (whom was introduced by the other salesman Li Ping) after she received a sms from Li Ping (as she”s on off day). Alvin was a nice salesman when we met him (at least for 1st impression). The same thing, my wife do all the talking and I”m the 1 observing. She asked on the different Fridge brands for comparison. As for Alvin, he make a clear stand that he won”t be down selling other brands as he”s from LG. And yes we agreed with him, as my wife and I are working in sales field as well, so we clearly aware that how the trade goes. As we were going to 1 of the LG fridge, Alvin explaining the benefits of this fridge, my wife prompted a few questions on whether that X brand fridge comes with this benefits as compared with his LG fridge. Things started to turn out bad. Alvin, maybe he”s getting agitated being prompted for so many questions, he straight shoot us off, “Since that X brand is so good, no point to further explain to u my LG Fridge. U just go and buy that X brand, no need to see around.” From here, Alvin body language is already giving him away, turn around looking frustrated and wanna chase us away. This time round my wife didn”t turn away, trying to reason with Alvin that we as consumer asking more questions is common, hoping that the salesman can answered and get us the best deal. Of cos Alvin got his reasons not closing our sales. Maybe he thinks that too many questions asked which he can”t handle. Well I don”t know what”s on his mind at that moment. End of the day, we requested to see for their manager. Peter met us and apologised to us. Claiming he will investigate but didn”t say will get back to us, so we assume internal investigation will be done to these 2 arrogant salesman. Frankly speaking, my wife and i are not nasty customers, we do not deserved this type of treatment. As a consumers, we know less on products, salesman definitely have a stronger product knowledge. As a consumers again, getting the best deal of cos will also sweeten the whole transaction. As a salesman, getting many questions prompt daily is common. Sincere negotiations always happens in closing a deal. Of cos, rejection on the deal in a nice way makes everything looks better. Be humble, no matter how powerful your are. All drill down to ones attitude. Lastly, I will be expecting a explanation email from Courts Singapore. Thank You.
Customers reviews and complaints
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This complaint and/or review was posted on HolySmoke.org on 06:43 am, February 22, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/courts-singapore/.
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Courts Singapore Reviews & Complaints
4 yrs ago i bought an lg 4k oled tv with extended warranty. few days back my tv is having problem and i called the service hotline for warranty claims. to my horror the cs told me i do not have the extended warranty. Initially i bought it on credit but after few weeks i decided to pay in full. the cs in the hotline told me that once i paid in full the extended warranty will be voided.and blamed me for not reading the invoice properly. why is it that when we went to the store to pay in full no one even bother to explain to us regarding the extended warranty part.very bad service lapse. now i have to bear the full repair cost juz because we thought all along that we had already purchased the extended warranty. i felt so cheated.
Courts Singapore Reviews & Complaints
A review on my experience. Went to CEE 2018 on the 26th May and purchased a 55″ tv and the offer included a free 32″ tv. Thinking I can just cash and carry to prevent any hassle, but the staff insist to throw in delivery with a fee. As I had bad experience with Courts previously, i rejected the offer. However, out of good will, the staff offered me a free delivery. Ended up, secured a delivery on the 29th, which is a public holiday. Before leaving, i notice the invoice did not mentioned any thing other than the 55″ tv. So i check with the staff, and he wrote on the invoice, delivery will be together with the 32″. As soon as i step out of the area, received sms stated the delivery for 32″ will be on the 1st June instead. As usual…anyway, i fine with it. Side track, impressed the delivery for the 55″ was on time and especially on public holiday. However, that where the nightmare started. 1st June: No delivery! No call no update. Message the sales person and he mentioned there is a lapse and will arrange another delivery on the 6th June. WASTED my half-day leave. 6th June: No delivery! Sales person called to check on status but just ask me to wait…and nothing happened. Again, WASTED another half-day leave. Football session! Sales person told me to talk to Courts customer services as he cannot do anything and which i did. Mine call was direct to many departments and finally, to the a salesperson on the invoice. Was told that i will receive call from Philips either on the 8th or 11th… 8th and 11th June: NOTHING!!! 12th June: Wrote an email to Courts customer service and received the reply saying someone will contact me the soonest…so wait again… No call and nothing. Wrote back, wanted a answer instead of salesman talk. Same day, Late noon: Finally!! Received call from Philips installation team…but was told the earlier date will be on the 18th June, 10-12pm. It okay, since i already waited for so long… So in order not to waste my effort, i ask for a confirmation from them. 18th June: Late delivery! REALLY, nothing to say. Lucky me on my decision, i did not apply any leave just for this. If they can deliver, they may do so. If not, they may return at a later time and try again… Yet, they have the cheek to take photo to proof they had delivered when they don’t know how much I went through…good initiative on this only. Summary, if i took the effort to check and know the dealer is from Courts, i will definitely not make the purchase. No improvement even after years. Thanks for my review.
Courts Singapore Reviews & Complaints
About a week or so ago, I went to Courts Jem n was keen to purchase a EuropAce 1000 watts mixer. I was told by salesperson that price was $199 because it was a display set n company wanted to discontinue the product. However, I discovered it was missing 2 attachments (paddle n hook). So, salesperson said she’ll give me further $20 discount on account of 2!missing attachments. I didn’t buy because it was missing 2 attachments. Then on Thursday, 17 Oct night, I happened to be in Courts Jem again n I saw the same mixer but the 2 missing attachments were found. So, I wanted to buy, thinking price should be $199 without the $20 discount previously given f the 2 missing attachments. However, the salesperson said it is now $278. I think Courts is going back on their policy of price guarantee, price commitment. I expect the price to be $199 as previously quoted.
Courts Singapore Reviews & Complaints
Aircon purchase on 3 Nov 18 Installed in dec 18 Moved in 31.12.19 – air con not cold Courts Service request 3.1.19 Complain air con (masterroom/1 bedroom) not cold Remark – refer to Samsung Samsung Service report 9 Jan 19 Remark: Aircon normal in operation Air con coldness not Satisfactory Samsung Service Report 16 Feb 19 Remark: reboot and recalibrate Aircon system Air con coolness slightly improve July 19 – not cold again unbearable Samsung Service report 16 Jul 19 Remark: shortage of gas 90 psi Unit in working condition Report sent to Courts to check gas leak Today 24 July No one from Courts called to check the gas leak. Hence this complaint Suspect that the Aircon was installed unprofessionally by Courts contractor
Courts Singapore Reviews & Complaints
As this issue is I help my friend to take the gadget and therefore the singapore courts furniture doesn”t give me to pay instalment plan and they carry on add on the additional charges and therefore they even ask one of the company name lambert lawston & partners(s) pte. Ltd come and mail to me the payment regard about if I don”t pay they will sue me to bankruptcy as I know this type of people in courts singapore is too much as I tell myself I can”t be paying you as the interest is a high plus you can”t pity a person who is a single mum who have a kid to raise it is so bad and black hearted person they are. Please people out there don”t visit to singapore courts furniture even they got promotion is a lie! So better be careful
Courts Singapore Reviews & Complaints
Attn: courts At first was the installation schedule screwed up by the courts sales person that sitting on it without contacting the piping contractor and finally last friday the installation was fixed after kicking up a fuss with the courts mgnt but still very messy, the worker called me said they not sure where to install and need me to go down to confirm the position. I thought we already confirm the point on the installation when during the site inspection to the surveyor? Why is there a need to be around? And if require me to be there then why no pre inform? And now they have to come again and no call at all (promised to call me last fri or monday by noon), today I need to call twice n check then they tell me the appt time, the reply was very unsure till I have to ask them to check and confirm again. So this is the service standard. I will promote for them their standard of service in social media. It will reflect badly on courts too as the kind of contractor a big player like courts engaged. I very disappointed on my purchase seriously. Although this is not my first time purchasing aircon. But it will be the first & last time I buy from courts. Good luck to your business. From mr lim
Courts Singapore Reviews & Complaints
Before making payment of a discounted sofa, the sales person Ms Nguyen told me that even if you will be paying the full amount of the Soda, it may not be delivered to you if someone else pays for it and ask for deliver earlier than you. She claimed that is it under Courts”s Terms and Conditions. I understand that she wants me to ask for deliver at soonest but this is definitely not the way to speak to a customer. Any service or product must be delivered once full payment is made under Singapore Law. Do you mean that Courts”s Terms and Conditions is disobeying what Singapore Law says? Funniness was that when I asked her to show me the clauses under the T & C, she has found some clauses that was totally unrelated to what she was trying to tell me.
Courts Singapore Reviews & Complaints
Bought a fridge and 2 fans on 10 Jun 18, Invoice [protected]. Full payment was made and delivery date was set on 13 Jun 18. The fridge was delivered but the fans were not. I did not receive any calls from courts with regards to this issue and had to call in to check. I was told that the goods were out of stock and will be receiving a call from the store promoter on other alternatives. But still I did not receive any calls and had to call in once again. But was rudely hung up by a customer service call operator named Luke when I asked for his name and his confirmation if the store promoter would get back to me today. I am very disappointed in your customer service. Please get back to me as soon as possible with regards to this issue. Thanks.
Courts Singapore Reviews & Complaints
Bought a fridge and washing machine from Court Somerset Singapore on the 7th Sep 2018. Delivery of all the purchase items are arranged on 13th Sep 2018 between 2pm-5pm. However received a call from the driver at 11am saying arriving at 12pm and was asked to get home ASAP otherwise the delivery has to be rearranged. Driver arrived around 12pm and ONLY fridge was delivered. We were having the impression that all items will be delivered together as there was not mentioning of separate deliveries. This is absolutely poor customer service and very disappointing! Please ensure information is communicated clearly and delivery date and time are according as per agreed. Thanks! Will not recommend Courts for bulk item purchase if delivery is required.
Courts Singapore Reviews & Complaints
Bought a scooter under 1 year installment fee. Have been paying for more than half a year. Noted that ive to pay by 20th. But a couple of times on 20th or so a courts staff will call and check if i had made payment or will make soon, and i will inform them over and over again that my pay will be on the 25th so i could only pay on either 25th or 26th. So far the previous months the staffs who spoke to me are very polite n courteous and they understood my situation. No issue so far. Im left with 3 months and suddenly i received a letter being charged extra for “no payment” when ive been diligently making payment every month when my pay comes. Called the finance hotline to clarify, but this staff Katherine/Catherine was very rude and totally shut me off. When my fiance called and gave my IC number for clarification, she respond in a sarcastic tone, because i called her the second time. Could you guys please have a more competent customer service operator than someone so rude like her? I do not want to waste anyone”s time and i definitely did not enjoy wasting my time to call and clarify things when i have better things to do. She is not of any help to my question either. Totally shut me off. Only when my fiance got mad then she started to tone down and talk nicely. I dont owe her a living so please get someone who is respectful enough to attend to your customers. Not saying that customers is always right, but I am nice if people talk to me nicely, regardless of the issue. I wouldnt be complaining if she hadnt been so rude. Please look into it or else you guys are gonna have alot more complaints coming in. Thanks.
Courts Singapore Reviews & Complaints
Bought a sofa from courts, which the saleswoman bragged about the high quality leather. Also assured us that the warranty would cover peeling of the leather. All false. Never buy furniture from courts if you are looking for good quality long term furniture. “you get what you pay for” could not be more true in this case. Except for warranty, you pay for it but you don”t get it. The service rep came to tell me the warranty covered the structure of the sofa and that the peeling leather was our fault as we did not use the courts leather maintenance kit (we used a damp cloth to clean the sofa), and that the leather was peeling because it was too dry. Not sure if the saleswoman was unsure of what the t&cs were or she was just lying to us to make the sale, but I guess I should have read it myself. Whatever it is, I am just trying to say do your research, don”t trust the sales person, read the t&cs yourself, and lastly never buy from courts
Courts Singapore Reviews & Complaints
Bought this washer. They deliver to me and didn”t help me fix up. Called the sales man he told me to buy a few pipe for the washer and drainage. How the hell I suppose to know which type? They didn”t give me any warranty card and instruction menu. Just send me a washer and expect that I know how to install, set up and use? Now my washer cannot be use and I need to stress about pipe. Lousy service and think twice before you purchase anything.
Courts Singapore Reviews & Complaints
Brought washing machine and was stated for delivery on 28 Sept 2018 but called to say will be delivering on the 3rd Oct 2018 and was stated on the reciept wanted an mandrin speaking person to call and will be the last to make the delivery at night and call 1 hr before the delivery time but ended up an English speaking person called for delivery at 1235pm and say is on his way when people is still working how am I to rush back when my work place is far from where I live, have they check the reciept throughly before making the delivery and engage the right person to contact and still can tell me the person stay far cannot deliver the things isn”t this a delivery person”s job to check througly the reciept and try to follow simple instruction stated on the reciept?!
Courts Singapore Reviews & Complaints
Complaint about poor workmanship, poor service and empty promise! Last month, I purchased a sofa set at Courts Tampines. Within half an hour of its installation and departure of the deliverymen, I noticed a sofa leg hanging in the air, not touching the floor. I immediately called the deliveryman, called Customer Service multiple times, sent multiple emails. It has been one month and problem not resolved. Hope no one else ever suffer this ordeal. The deliverymen who also installed the sofa appeared to have skills not up to standard. Never would I imagine that the sofa, which consists of two separate units, was not installed properly. Within half an hour after the two men left, I noticed a sofa leg hanging in the air, not touching the floor. On the same afternoon, I called deliveryman and Courts Hotline numerous times with lines cut off in the midst of conversations. On the day that a QC staff was supposed to come to my house as informed, no one came and no one contacted me. Another date was set for a QC staff to come to my house. This time, a man came, used his tools to drill and fix the sofa legs. The same sofa leg remained not touching the floor. He said that he has done “maximum” and he would get the unit of sofa (single-seater) replaced. Due to the specific colour, it would take two weeks to make the sofa. Someone from the Delivery Department would contact me to set the date of delivery. Till today, the promise was not delivered
Courts Singapore Reviews & Complaints
Court Toa Payoh salesperson Mohd Hanaim did not follow up with surveyor, with the help from another salesperson Ken, managed to get aircon installation done on 11th day 16 May from the date of purchase 5 May. We were told by Christin that there was NO record of feedback in the hotline system. Poor communication between sales and customer service hotline.
Courts Singapore Reviews & Complaints
courts flexi plan my greatest mistake taking as a result they keep increasing the interest and they wont accrue the interest i was willing to come to agreement when they had a rebate but they say no such thing as i looked at the letter 1 month later, first from 2k then went to 4k now is 7k and they threatening me to shoot up to 10 k what have i done wrong tell me for a bloody electronic items summing up to 2k plus with flexi plan for 5 years i have to pay courts 6k plus wtf for?? and now your saying because i am willing to pay 100 per month cause i need to feed my family and for my other expense i earn only 1400 per month and your asking me pay full 7k how can?? and your customer service like [censored] calling me on my handphone talking like a ah long demanding i pay the money if not you want to come my house threatening me. i did pay 200 cause i scared as there are kids at home. there is no sales agency that goes as far and you are stepping overboard the limits. case wont help, mp wont help so what you want to kill people with the debts isit?? tell me isit fair of us paying your bloody interest or for what we purchased?? i think its fair only paying for the product worth not for interest as i will not fund a corrupt organisation such as courts
Courts Singapore Reviews & Complaints
Courts have the lowest price guarantee, I hope I never use it because I trust but after I purchase 1 week, I saw a lower price with same bundle but mure advance model than I bought, I go to shop and sales and customer service is nice to refound the delta of double which is 60 dollar. but when proceed the counter, counter don”t know how to proceed, final she got it and ask me sign the refound (60 dollar), but your final refound is only 30 dollar which is not right, when I ask the manager, he give me one paper to talk about condition, why finally show it, never the shop have this term condition and He have a bad attitude, ask him to call back to me after talk with his boss, one day didn”t receive it, need courts management to feedback soon, and contact me, complain staff: E06921
Courts Singapore Reviews & Complaints
Courts made me purchase display units which after installation doesn”t work. The units have a lot of problem and still under warranty from Samsung. As per Samsung the units have been spilt by courts and they are suppose to pay. I was informed that units were only display units and are in perfect working condition. It”s been 14 days and no response has been made by courts despite my 3 callas and 2 emails. Request your help
Courts Singapore Reviews & Complaints
Courts Megastore Tampines- I visited on 20Dec at 9 plus to purchase a washing machine. Person serving us says to take our time and let him know once we’ve decided. We informed the salesperson of our decision and he confirmed the model and walked away, presumably to check stocks. However, he did not return. After 10 minutes, another salesperson walked by and asked if we needed help & I explained to him that the first person did not return and we’re still waiting. A 3rd salesperson asked if we needed help and I said yes please, 2 people have come and gone, none came back. He then went on to serve another customer. We waited and no one turned up, it was already half an hour gone by, till a 4th person asked if we needed help. This time, she assisted and closed the sale immediately. I explained to her my situation and the 2nd salesperson re-appeared, apologised that he had to serve another customer. He explained that he went looking for the first salesperson and couldn’t find him, he must’ve gone home. What a terrible experience, it is beyond words. The salesperson should’ve explained that his work hours are over and send another of his colleagues to attend to us. But he just went home as it was time to get off work, but instead left us stranded, unaware of what’s happening. This is so ridiculous that Courts employs such irresponsible people. Unfortunately, I was unable to obtain the name of the one concerned. Kindly look into the matter to prevent this from happening again.
Courts Singapore Reviews & Complaints
Courts services are very poor and their customer officers are liars! I purchased a printer on Courts online on 23 November, 2018 and then got an confirmation email that confirms the purchased item will be delivered on 29 Nov and they will contact me to arrange this. I waited until 7 Dec, nobody contact me. I checked my online account that says my order is processing. I called to their customer services, and after waited and had to hear a very loud ads sound, nobody took my call. I continued waiting till 10 December with no news and called them again. Luckily there is a lady officer picked my phone up. I asked her for the status of my order. She checked and told me that the item I ordered is out-of-stock. I asked why there is no one informing me that and expressed my disappointment to their services. She promised me that she will ask the online deparment to contact me and advise me what to do. However, no one called me. Very disappointed, I contacted them via this link https://www.courts.com.sg/contact/ and asked them to cancel my order. After sending, I got a message that said they will get back to me in 3 working days. Again no news. Send another cancellation again. Again, no news. You could see how I was disappointed about their services. I called them again on 21 December 2018 and asked to cancel again. Talked with a lady officer, she promised me that she will send an email to their online department to cancel. I asked her to CC that email to my email for an evidence. I took my email address and promised to do so. Finally, she told lie to me. No email, and no call, nothing. I checked my online account, the status is still In progress. How horrible their services. To be honest, I don’t know what to do now. It has been 1 month (it is 23 Dec I am writing this complaint). I bought, they never sent, I asked for cancel, they do nothing. I contacted, they promised but do nothing. They still keep my money but do nothing.
Courts Singapore Reviews & Complaints
Courts Singapore has really been a huge disappointment. I ordered an iPad pro along with an Apple pencil on the 2nd of December (this was even before the 12.12 promotion) and since then, i have only received one email telling me that delivery/shipment has been delayed and i would be updated latest by 22/12/19. It has been two days since i was promised an update, and I have called the customer service team multiple times but consistently received the same answer answer – that it was the online sales team that was ignoring them and they can’t provide me with an answer. I understand that Courts probably has a huge volume of orders, but surely you have a better process than this right? Charging customers the money 3 weeks ago and not even attempting to proactively contact the customer in the weeks after that is just an unethical business procedure. Surely you would already have predicted the increase in sales volume no? If Courts had promptly alerted me that there is no more stock and kept me updated, I would have been fine with it. The additional 3 weeks refund time is also acceptable. The only thing that bothers me is that they are keeping so many customers in the dark, collecting the money from them first when actually they do not even have the stock available. In my view, Courts is basically selling items that they do not have but cashing in from customers before that. I hope that a nice resolution can be found from this. To be frank, I would just like an honest answer from Courts – is my item coming? If it is, how long will it take and can i just head down to a Courts store to pick it up? If not, then i will be glad to withdraw my purchase and buy it somewhere else. I would strongly advise any other customers from buying from Courts online – only wished i read more online reviews prior to making the purchase. It has only been a whirlwind waste of time since making that purchase 3 weeks ago.
Courts Singapore Reviews & Complaints
Dear Courts Customer Service, Issues has resurface back with my aircon. This time round, all 4 FCU is not working. When switched on, the Economy green light is flashing at a fast pace, the Operation green light is flashing at a slower pace and the Timer red light is also flashing, all together at the same time. There is still air blowing out from all the units, but the air blow is very mild almost non existent. As usual, I contacted Courts Aircon Repair department earlier and the earliest date they can arrange is on next Tuesday (8 Oct 19). I’ve already asked for the earliest slot available and they said that 8 Oct 19 is the earliest slot available and they will slot in my appointment if there is availability within this week. They will call me back in 2 days time to confirm the appointment. Honestly, I find that the way your aircon repair department arrange appointments is out of the norm. Anyway I’m at work and I don’t really wish to express my dismay after hearing that I needed to wait for a week (as I expected they could arrange an appointment within this week) so I just obliged for the appointment to be set on 8 Oct 19 at 4pm, and really hope that there will be an earlier slot than 8 Oct 19. So I am writing in to you requesting for your assistance to monitor this issue as well as I do not want history to repeat itself. Thanks and regards, Shah Idah
Courts Singapore Reviews & Complaints
Dear Courts Megastore Customer Care, We bought a Mattress on 10Dec2017 at Courts Megastore. It has been 74 days but the NTUC link points were not credited. One of your staff called me around 2nd of March and said that the payment did not balance. My question is what is taking you so long. Attached are invoice and NTUC Card for your reference. Please advise. Jenny Goh. Email: [protected]@hotmail.com
Courts Singapore Reviews & Complaints
Dear Courts, At 3 Jun 2017 4:37pm, I bought your product at jurong point and was appointed by your promoter (Paul Yacob). He pursuaded me to get 2+1 Exchange warranty which i don”t want to and then he did mention VERBALLY after 2 years do come back and do come back make any FALSE reason just to get 1-1 exchange and it will be approved so i put up to his liability and i bought that package.. At 12 Aug 2019 5:50pm, my wife bring back the product along with my 3 year old son to do the exchange but guess what they said ( sorry we can”t exchange because it works normally )… There was the duty manager and she don”t even know how to operate a vaccum or too lazy to help our issue. I felt disgusted on how your staff treated my wife by not helping her to solve her issue which your promoter (PAUL YACOB) give us his word which it can”t be done, we felt cheated/scam of our own money from our pocket just to believe on empty promises from your people.. So i told (my wife it can”t be solve with those people from that outlet tell them to have the item back ) i can”t asking her to bring it back with my 3 year old son .. Need a respond asap.
Courts Singapore Reviews & Complaints
Dear Courts, by courtesy that I’m addressing you this way. The way you guys had been sending Debt Collectors, whom thought they have the upper hand of wanting to threaten to break into people’s house (WITHOUT WRIT OF SEIZURE), is going to ruin your business reputation. Let’s not even talk about anything else. This Mr Gomez that you sent, is not negotiating anything, but just plainly threatens to bring to court/legal tomorrow. I’m thinking if you want me to bring this issue up to the police, for them acting on your behalf, or how else you want me to believe that you guys are helping us. Not to mention, no one picks up the calls when we call the number they provided. Calling your direct Courts credit management department, and they direct us back to this debt collector. Then what is the purpose of us, wanting to contact you guys to make arrangements for repayment. FYI, I am already unemployed, and how else would you expect me to churn money just like when and the amount you want. Tell me what is there to negotiate about, when I already told you guys to go ahead and repossess the item 2-3 years ago, and you guys didn’t come do it.
Courts Singapore Reviews & Complaints
Dear Courts, I’m a customer with overdue payment. In Feb 2019, I had issues with your outlet at Toa Payoh. Due to that issue, I wasn’t able to go on and make my payment in Feb. I’ve contacted your helpdesk during that time period, your staff told me it was fine to delay the payment and that I have to settle the issue at the outlet itself. Unfortunately, up till late Feb, nothing was settled, and I had to email in, which no reply or whatsoever from your team. I continue to wait for your reply for my email, only to learn that I have been charge with late payment fees! I refuse to make payment as Courts didn’t officially get back to me and why the heck am I charged with extra fees when it’s because of your pushy staff that led to my delayed payment. I do not want to find fault on the matter as it’s already settled, I want and will settle both the leftover and late payment fees. I ask for you to be lenient and let me continue to pay the monthly payment, and allow me to add the late payment fee to the total up – which will still be eventually paid off. I have financial difficulties, and the best I could fork out is only enough for the monthly instalment. My account is [protected] / [protected]. Please get back to me asap.
Courts Singapore Reviews & Complaints
Dear officer, I am writing with regards to a serious disatisfaction standard to Courts staff at different outlet providing misleading information and wrong applications made for my Flexi plan applications on 5th August evening at Causeway point Courts. 1st of all I went to TPY Courts in July to check on the flexi plan scheme on reno and furniture to understand how this scheme works. Your sales staff Sun from Tpy courts advised he could help me to make an application to check on the advised loan amount. As I am a new customer of Courts and I have never told up a flexi plan before Sun advised the suitable amount I can take up as a new customer with a higher chance of approval based on his experience is 5K max. So I went on proceed to apply but I told Sun that in the event approved I might change the items that I took up for the flexi plan. Shortly within 2 days I received call from your officer that the loan amount of 5k was approved. I was happy and Sun did a good job by advising me to choose items within 5K and not exceeding the limit. But because I was busy with my reno works at my new house. My husband and I didn’t have time to go down to TPY Courts to purchase the items on time so I told Sun to on hold the items delivery as I will come back to reconfirmed on the items. On 5th August Sunday, My husband and I wanted to visit TPY Courts again to confirmed on the furnitures but in the end we decided to go Causeway Point courts because my mother in law wanted to buy a TV and it’s nearer to her place and we decided to go Causewaypoint Courts instead. We initially wanted to buy an Air-con and staff there mentioned I could apply for flexi plan here too. We were introduced by Sebastian to do the application. Sebastian check my record say I have applied before I told him yes at TPY. I told him CLEARLY that Sun advised that the maximum loan amount was 5K. But Sebastian said it’s alright he can re apply for me again and even said that I can also look at other items he could apply for me in separate transactions! In my heart thinking how could this be even better than what Sun had advised. Knowing that my limit 5k approved and buying an Aircon system 4 already hit a limit of 4k. Sebastian said doesn’t matter just choose what I want he will process for me and if later the application fails we can take out thd items. Is that the standard practice ? Hence I believed in Sebastian seeing that he seems very well experience and Courts staff WON’T QUOTE WRONG INFO. I was there for few hours just waiting to apply the applications. Sebastian said he would cancel my previous and reapply again. To my horror. The next day my WHOLE APPLICATION WAS REJECTED. WHY? WHY HAS IT BEEN REJECTED? Because Sebastian APPLIED for a 8k transactions which I only asked for 5K. Sebastian said don’t worry I choose then apply and see how the result goes. Hence not only 8K was rejected but my initial application APPROVED LOAN OF 5K WAS ALSO REJECTED. I demand that this is a mishandling and mislead of information by your staff. I REGRETED that I should have gone back to Sun at TPY Courts such things would not have happened. I am sure he wouldn’t advised me on buying exceeding this amount. I like to stress on I DIDN’T AGREED ON 8K AS THIS IS A MISLEAD FROM YOUR STAFF. I have said that anything beyond 5K will not be approved. So why am I being rejected if I want to take back the initial loan amount of 5k which Sun applied and credit approved! Was it me the one as a customer who will understand all the policies and procedures? If I do not received a satisfactory answer. I will highlight this matter to CASE. Hope to hear from you soon. Regards Carmen Chow 8333 2330
Courts Singapore Reviews & Complaints
Dear Sir/Ma’am, I am writing to you imploring for assistance. A little background on my situation; I had purchased some items from Courts in December 2011. My first installment was due on Feb 2017 however in my stupidity and lack of clarity of mind, I had lapsed the payment due to Courts. Subsequently, the account was handed over to GTL (Guan Teck Lim) which was then given to the bailiffs to remove the items from my home; i.e., couch, refrigerator, washing machine, stereo (and some other items I cannot remember). I did ask for the list of items removed from my home as well as the breakdown of the cost of the items that would go to paying for the amount owing to Courts. I was told by GTL that the breakdown of the items as well as the cost and the balance due would be sent to me; till date I have yet to obtain anything. This has been going on for some months now, and every time I called GTL, I am given the runaround. GTL says they have no emails to correspond with and can only do so via calls; so how do I be able to track our conversations? Left with no other choice, I approached Courst via email again and asked for the SOA. They had sent me the SOA albeit by mistake (the officer sent another email to tell me to “forget” about the email). In the SOA dated, for the transaction date 2/8/17, it showed a balance of $1802.37. This is one year ago from today. Based on that I would have paid off all the monies owing to Courts and would be deemed free and clear. However, I received a text message from Revelation Force (i believe) telling me about the monies I owed. At this juncture let me say this, the payment for the month of Aug 2018 was held off so I could get someone to call me. That is when this person contacted me and told me the amount owing was $302.37. He then said he will confirm with Courts again. The next I hear from this person I owe something to the amount of $3500. How is that possible? What have I been paying thus far? I am being harassed both mentally and emotionally. My family life is affected and I feel I am on the verge of a mental breakdown. When I asked this person about the supposed monies owing, all he said was he can’t reveal and can only say this is the total amount, however if I were to pay off $3200 in cash (in one time), the account would be closed.
Courts Singapore Reviews & Complaints
Dear Sir/Madam My name is Cherian Abraham. My NRIC is S1424936B. I had just purchased 2x refrigerator from Courts and paid in full for the items and delivery and disposal of the same. You can check the invoice under my name for the details. After delivering the items to my wife today, the delivery men said that the existing fridge was too big and they could not dispose of it as was agreed in the conract I had entered into with Courts. They only agreed to dispose of the fridge after they were paid additional $50.00 for their services. This is shameful and unethical as I had paid for disposal already. I have called your 1800 number to lodge a complaint. I am writing officialy to you to demand action for the unreasonable additional charge. I can be reached at +[protected]. THank You
Courts Singapore Reviews & Complaints
Dear Sir/Madam, I have received a call from your legal department just today morning saying that I need to settle $500/mth and without tell me the total outstanding I owe and even did not want to review his name. Is that possible? I have received your letter stated that I am owing the amount of $3, 034.86 but how come now I have to settle total of $6000? Please explain. I have also tell your legal department that I do not have so much money to pay per month and I re- propose of $300/mth but, your legal department just tell me if cannot pay $500/mth then wait for your side Legal letter to me. Which I feel this is so unfair. I am willing to bear the mistake and willing to pay off the amount I owe but your side do not allow me to settle and even threaten me with Legal letter. I need to support my family and my children and I really cannot afford to pay so much every month. I need your kind help if you can accept the $300/mth and I really need to know how much exactly did I owe how come from $3k build up to $6k within a month. Please do get back to me as I also wanted to settle this matter asap. Yours Sincerly, Kelvin
Courts Singapore Reviews & Complaints
Dear sir/mdm, I have purchased the above TV in March 2019, I understand there is Link points to be credit to my account but till now no news about it. I have send email to customer service and your staff (Anisah and Jay) have told me need few week to process but till now no reply from either one of them. This is very frustrating keep on remind and remind but not even a single word or update on the issue. I was very disappointed on what the big company treated this case easily despite of several email sent. Please act immediately. Thanks. Best regards, Peng Swee HP : [protected]
Courts Singapore Reviews & Complaints
Driver called to change delivery time the day before so we changed our plans to make sure we were home. Upon arriving he told us he couldn’t install and left. We then proceeded to do installation ourselves, however discovered the driver left with our old washing machine that had a rubber washer still attached. When we called to notify him, he told us to go to the shop and buy a new one. I then called Courts to ask for help to complete the installation which was scheduled and paid for. I spoke to a lady called Wala who told me she would expedite and call me back within half an hour. That time has now lapsed and we are still without a working washing machine nor knowing when the driver will come back to complete the installation. A terrible experience and unsatisfactory customer serviced from courts Singapore. The drivers hand phone number is 9150 2032
Courts Singapore Reviews & Complaints
During my visit to the recent THE TECH SHOW 2018 at Suntec Convention Hall on 3-Nov-2018. Flyers stated there is free Seagate pouch given for every 1TB Backup Plus Portable Drive at Show Special Price of S$79. I’ve purchased total 2pcs of 1TB (Gold & Blue) colour from Courts at the show but when I opened up the package box, I could not find any free Seagate Pouch at all… I’ve attached all the evidence so need your help to investigate & advise if I can go the nearest Courts Store (eg Jurong Point) to collect the “missing” Seagate Pouch from the staff? My Contact Details is as follows:- Name: Alice Gui Email Address: [protected]@gmail.com
Courts Singapore Reviews & Complaints
Had been shopping with courts for decades, but recent year had been very disgusted by your aircon service, even I paid for extended warranty. Bought in aug 2013, break down in 2015, have to fight to get their service down to check, told no part and compressor got to wait but after checking with lg myself, parts and compressor are actually available. Fight again with courts contractor but still doesn”t move. Have to go to courts and put on speaker phone with lg for them to believe that parts are actually available. Fight again with their contractor before they agreed to do the job. All these more than 10 days during haze period without aircon. Its useless speaking nice and normally to them, they just like ping pong around. Now less than 1 year, aircon breakdown again last week, same story but a little worse, told extended warranty don”t cover compressor, its my own problem now, I have to call lg directly. Mr. Vincent tan of courts extended warranty “told” me otherwise if they contact lg i”ve to wait and don”t know when. This is courts type of mission and core values advertise largely in their corporate website.
Courts Singapore Reviews & Complaints
Had made an online purchase on 26 nov. 2018. Delivery slot given was 30 nov. But until today no one from courts even bother to contact me or at least give an explanation on the order status. Left message online and facebook and all i get is in midst of checking and person in charge will get back. Is that how courts operate ? If uncapable of doing online please do not operate online business.
Courts Singapore Reviews & Complaints
Hello, My name is Angeline Standbridge and I’m residing in California, USA. My mom lives in singapore and we were surprised to know that you send debt. collectors to an elderly living alone in a house at 10 PM. No letters but a person showing up to the house. Surely this is not acceptable. My mom bought some furniture sometime in 2003. Now is 2019. How can this be possible? Please see the attachments and let me know if this sounds legal to you. It is not legal. I would like to have the contact number of who sent this person to my mom’s place at that time. Waiting to hear from you ASAP, please. Warm Regards, Angeline Standbridge Email: [protected]@msn.com
Courts Singapore Reviews & Complaints
Hello, Purchased System 3 Fujitsu aircon last May 2019 (Tax invoice [protected]) and I also purchased the Enhanced Protection coverage. All indoor units are not blowing cold air. I’ve been calling the number mentioned in the Installation Warranty since 26-August 2019 (at least 2 times a day) and after 3 days I still cannot get any appointment Been hearing different excuses that the person in charge is busy or not around, installer not replying yet, etc. Is it really this difficult to get an appointment for someone to check what is wrong with our AC units? I’m so disappointment with the kind of reply/service that I get from Courts’ Servicing and Repair departments. I hope you can look into this matter. You can get my contact details from the Tax invoice.
Courts Singapore Reviews & Complaints
Here are the facts: – I bought my items and paid in full in 2017 – The delivery date for all my items is agreed on 15 Jan”18 – On 15 Jan”18, the dining table and coffee table were delivered with both the tops broken into pieces. They delivered right at my door step and only to notice it at that point of time. – I was told immediately that COURTS will contact me within 3 working days to discuss on the replacement and redelivery. – However, on their website, it was indicated “A COURTS representative will contact you within 24 business hours for further action.” https://www.courts.com.sg/faq/#exchange – My sofa furniture was delayed and delivered on 16 Jan”18 instead. – On 19th Jan”18, the 4th working day, I yet to receive any calls from COURTS. – I have to take the initiative to call the hotline and the COURTS representative told me that he will get back to me within the day again. – He did not. I have to call again at the last minute before the hotline closes, which another COURTS representative told me that the delivery will be rescheduled on 22 Jan”18 8-9pm. – Now is 22 Jan”18 10pm. No one called. Nothing delivered. This is the worst after sales service. I paid the $ in full for the furniture, I have to chase after them for the delivery, I have to apply annual leave from work on several occasions for the furniture and end up for nothing.
Courts Singapore Reviews & Complaints
Here is a feedback of an extremely dissatisfied courts customer. I have recently purchased most of our household appliances from courts. The items includes refrigerator, washing machine, dryer and 2 television. To accommodate the delivery, as well as the installation, my finacee and I specially took leave on 05-12-2014. Delivery, wall mount as well as dryer stacking schedule has been confirmed earlier on (between 11-3, 4-7pm). To our dismay, 2 television did not delivered as per schedule, and no one from courts actually is professional enough to inform us. Thus, we made a call to courts customer service department and enquire for the status. Shockingly, we were then informed that delivery cannot be made as the stock just arrived. Frustrated as we may be, we accepted the fact that delivery is not able to be done, as such requested for the delivery to be made 2 days later on 07-12-2014. We were served by ms catherine and then mr eddie (supervisor), and I can pledge that this is by far the worst customer service we have ever encountered. Not only being unprofessional, mr eddie is also sarcastic to the customer. When courts has made a mistake in such scenario, as a consumer, we expect solution, as well as be assured by courts, to ensure that our inconvenience is minimized, mr eddie has failed in all aspects and we are utterly disappointed with courts because of that. Worse of all, we were promised by mr eddie to receive a revert from courts on the same by [protected]), not surprisingly, his promises are broken, we did not get any revert. Courts, being a well-known, established corporation, is having this standard of customer service? First messed up customer”s delivery schedule, then does not provide a solution for customer, then give empty promises to customer. If this is so, this will be the last time we will be shopping with courts. I believe this sort of services should be made known to consumers.
Courts Singapore Reviews & Complaints
Hey! How come I can’t proceed smoothly to check my email? It keeps on showing errors when I want to check and delete my email. Why in the hell did you people go and update it to a newer version of yahoo mail? You know what? It is very lousy and f#ed up! If it is an older version of yahoo mail, it will have no problem, no errors and no technical problems. The older one is so much better than the newer version. Really very fed up and it’s like an i#t! Please show me the older version of classic yahoo mail. Please do something about it. Always technical problems. My email address : [protected]@yahoo.com. Sg
Courts Singapore Reviews & Complaints
Hi Courts Customer Care, I do have an overdue account for an account no [protected]. Apparently, I’ve paid partial payment of $400 yesterday 05/08/19. I called your Customer Care today but was advised that the interest could accrued up to 25% if I were to make the balance payment next month. Currently, I just started working and I’m on financial difficulties due supporting my grandfather who is ill. I would like my plan to be revise and hope that you will able to waive my late fee charges.
Courts Singapore Reviews & Complaints
Hi Courts, I am submitting this complaint due to a long-overdue account under my mum’s name. My mum has 2 accounts with courts. She has been paying promptly for the new account. Now, for the old account, it’s been due for a few years. She did not receive any letter nor notification for this old account. In fact, she did ask the salesperson from Nex Shopping Center to check if she has any outstanding left before she bought the washing machine which is under the new account. So the salesperson said she has no outstanding and she can buy the washing machine. We did go down to Tampines to talk about this and we need your side to assist in the payment and we are disappointed as the credit officer says they can’t help us and ask us to pay on the spot! How is that possible! My mum is not working now and you can’t demand her to pay now. From outstanding of $1500 and now its $4000++ . How is this our fault when your salesperson who check and told us that we are eligible to purchase a new washing with the flexi plan. The old account it’s due for last few years! Please look through.
Courts Singapore Reviews & Complaints
Hi Courts, I had been paying almost every months only defaulted merely 3 months you all already engaged Collection Agency demanding payment. Negotiate with your side but to no avail as you mentioned already pass over to Collection Agency nothing much you can do…what is this [censored]?? Who owns the Courts Pte Ltd? E collection agency owns? Where is e negotiation as promise and workplan for us. Those ppl owes for almost decade never see you all hunt them down only hunt those owe for a few months.
Courts Singapore Reviews & Complaints
Hi Courts, It seems like there’s no visibility of your flexiplan instalment. I’ve paid to Courts every month but I didn’t receive any receive or payment notice then how do I know how much I’ve been paid and when will be my last instalment. Do we need to pay blindly? You should provide us with some receipt or invoice. I understand that my instalment should be left only a few months. I have some late payment but I’m also not sure how much I paid for the principal amount and how much is for the interest. Please be more transparent with the bill.
Courts Singapore Reviews & Complaints
Hi Jay, I have dropped a message at your website just now but I will just drop another one here. I ordered a 14kg washing machine and after the installation, the men refused to throw the old washing machine. I was not there when the incident happened – only my parents were at home. One of the man, who initially claimed that he could not understand English, spoke in harsh tone when he refused to assist with the disposal. He requested for payment if disposal was needed. He kept denying my father’s request and only relented when my father called me and I personally spoke to him. He was rude too when he asked me where I did my purchase. My family have always purchased items from Courts – recent ones include laptop and System 3 air-conditioners. Hence, this incident was an utter disappointment. It was clearly indicated in the website that Courts could assist with the removal of old washing machine and we always know that bulky items removal are done free by Courts, with purchase. I hope you could discipline these 2 deliverymen, lest they do the same unpleasant thing to other buyers (especially seniors / timid ones). If you need to identify these two deliverymen, please let me know. We have CCTV camera installed at our corridor. We can send a screenshot to you. I look forward to hearing from you. You can find my details in the online feedback form sent via Courts website a few minutes ago (there was no option for ‘Feedback’ in the Subject drop down list – I chose General Enquiries). Thank you.
Courts Singapore Reviews & Complaints
Hi Sir, hope you still remember that previously my washer wasn’t properly installed and hence a plumber was arranged to fix it. But later do i realise that he must had actually accidentally damage the top of my washer, as i wasn’t present during the fixing and installation of washer tap. Hence, i didn’t realise it only until now. So there is a hole now on top of my washer. May i know who is gonna be responsible for this? Please assist and revert soonest.
Courts Singapore Reviews & Complaints
Hi there, I”m not sure which installer Courts used, but they messed up our house finishings due to their negligence and non-compliance. On 23 May, our ID specifically told them where they should install and run the pipings and which part of the house they should avoid installing the pipes. Our ID also told them if they run into any problems with the drilling locations, they must call him up to check again. Instead of doing so, the installer figured he will take matters into his own hands and went ahead to drill elsewhere and destroyed our freshly installed feature tiles, drilled 3 holes in our structural beam and haphazardly tried to hide them with the casing, blocked the side of our windows (which we now can”t dismantle to change because of the pipe position), and had the cheek to ask me to sign and pay for extra piping without deferring to Courts. When I told him he made mistakes, he blatantly lied to my husband and I that he spoke with our ID a few days ago and claimed that my ID agreed (this is before our ID and the installer were even introduced to each other). He even tried to get our ID to sign and pay for the extra piping. This is disgusting attitude in my opinion and we believe Courts should be held accountable for their lack of skills and competency. Our tax invoice number is [protected] and we would really want someone to get this problem resolved. Either Courts or the installer should pay for damages incurred.
Courts Singapore Reviews & Complaints
Hi, I am James here, Im writing this on behalf of my Wife which the account is under as we facing difficulty of paying the bill under courts account for the past 4 months as My Wife just gave birth and there is unforeseen complications that happened which really drains out our financial means. I understand that I have own a outstanding amount under courts. I received a call on the 4/9/19 from one of your lawyer asking to settle the amount within 2 days otherwise legal action will be taken and I told him about our situation and I will try my best to make the payment if possible but need more time and he said to do whatever I can. Then the following day, another guy claiming that he is directly from courts called me and said that another lawyer letter was sent out on the day itself and I have 2 days to settle it. I explained to him my situation and as the time of talking to him, my Son was also admitted in the hospital which require money as well and I told him that we will try our best to settle but need more time. The guy that attended to me is not willing to help me on the payment issue and Said that if within 2 days no payment is make, they will take legal action. I really hope you can understand how Our situation right now and I know I make a mistake by defaulting but I’m willing to settle this that is within my means instead of going around to borrowing more money to pay this which is just adding more financial burden to me and my Wife or by legal means. As of yesterday, 9/9/19, we received another lawyer letter sent to our house and both me and my Wife is so stress about how to settle this outstanding and I’m scare that my Wife could get into post natal depression due to this issue. Currently I’m the only one supporting my family for this period of time. Hope you can seriously look into this case. now I have no choice but to write in here and also will try my best to see how to made the payment as soon as I can or maybe both parties is able to work out with a re-repayment plan or something that is within my means for this period of time to settle this issue Pls kindly get back to me on this issue Thank you my Hp number is [protected] Regards, Mr James
Courts Singapore Reviews & Complaints
Hi, I am Mr Kee here, I am facing difficulty of paying the bill under courts account as I just get a job not long ago and I understand that I have own a outstanding amount under courts but your engage the company Bryan Louis partners & associates Management a person name call Ms Adi that attended to my is not willing to help me on the payment issue and the way she talk is very rude. I really hope you can understand how I feel. Hope you can seriously look into this case. now I have no choice I will try my best to see how to made the payment before the 14 dec 2018. Pls kindly get back to me on this issue Thank you my Hp number [protected]. Regards, Mr Kee Kok Wei
Courts Singapore Reviews & Complaints
Hi, i am submitting a complaint on my sofa that has been sent for repair. The QC from courts came to inspect on 16th march 2018, and the repair team took my sofa on the 19th of march 2018. As mentioned by the QC, it will take 3-4working days. But till to date there is no call from courts or anybody related. Tried many time to contact the QC, but to no avail. Tried to contact courts many times with the extension of 7, 2, 7(furniture repair), still no one picked up. I do not have the invoice right now. Courts have my particulars. My sofa is still under warranty. Sadly, there are no authorised personnel to update the customers should there be any delay or otherwise. After 2 weeks, Mr tan from QC department from courts megastore tampines called me on 3rd april 2018 mentioning that the sofa has been sent to the supplier for repair and will take about 2 weeks, and he will personally call me back in 2 weeks time. But there are no calls received from him. Today on 18 April 2018, i called Mr tan from QC department asking about my sofa. He said it has been sent to the supplier and will take about 2 weeks time. I assumed he forgot that he had mentioned that to me last 2 weeks. And again he will call me again next 2 weeks which he did not, for the 1st time. What am i supposed to do? Wait again? It has been a month and just to make sure, is there anyone from courts monitoring all these? These things should be line functioning. Not just keep mentioning another 2 weeks over and over again. Services like this are just bringing courts reputation down. I hope someone who is responsible for this job, will take full responsibility in liaising with the supplier as well as their customers. So now, i have to wait for another 2 weeks? It has been a month and it is going to be more than a month and courts cannot expect customers to keep calling and getting the same reasons. Please look into this matter. My phone number is [protected]. I bet courts can check my details from my phone number. Thanks.
Courts Singapore Reviews & Complaints
Hi, I ordered a L-shaped sofa from Courts. I do not have my tax invoice number but I understand you may obtain the details from use of my mobile number ([protected]). The sofa was supposed to have been delivered on 19 September 2018. It was not. When I check with two of your customer service representatives yesterday (20 September 2018), they informed me that they would check on the status and call me back. I spoke to Donna and Fateha. Neither called me back. The sofa was also not delivered yesterday. It is now 2 days after the date the sofa was supposed to have been delivered and I have no sofa. I am appalled by this service.