Courtyard by Marriott Anaheim Theme Park Entrance

They offered us poor accommodation service

Reviews: 1

1 RATING
(1)

Total views: 127

Published: 18 December 2019

Posted by: Anonymously

I love spending time with my family when I am not at work. I was given off work for being the best employee of the year, and to add to it, I was offered some allowance. This was the perfect time to take my familiar for a tour. We decided to visit Anaheim to enjoy one week. We planned for everything and had to look for accommodation in advance to avoid any collusion. I started looking for hotels and lodgings in this city to book in advance. There were so many hotels and accommodation centers available, considering this city is one of the major tourist sites in the country. During my search, I came across the Courtyard by Marriott Anaheim Theme Park Entrance, a three-start accommodation center. Form their online presence; I could tell this hotel was in good condition and would offer us amazing services. From their online website, the prices were within my budget, and the hotel had various amenities.
I called the number available on their online website to book. The lady, on the other side, was friendly, and she was very helpful. She explained how I should pay to book a room, and I gladly did. On the next weekend, we drove off to Anaheim as family. We arrived at the hotel around 7 pm in the evening. We had to wait at the reception close to an hour since there was no one to serve. The available staff members were not very helpful, and they kept going on with their business. After an hour, the receptionist walked in and apologized for her absence. I explained that I had booked accommodation and provided proof of payment. In was surprised to see the receptionist was not aware of this, but I let it go.
She told us to wait as she had our rooms ready. After 30 minutes, she called us and directed us to our rooms. I had booked three rooms, but only two were available. This was not going as expected. I was forced to share a room with one of my kid, giving me no privacy. I was disappointed. The rooms were congested and not close to what they had posted online. During the night, people who had occupied other rooms kept making strange sounds, and I was unable to sleep. The walls were thin and did not offer much privacy.
This is no what I was expecting. The bathrooms were awful leave alone the staff being rude. I asked to see the manager raise a complaint, but he was out of the office and had to wait until the next day. On the next day, I raised the complaint, but the manager was not very helpful. I was disappointed and had to look for accommodation elsewhere. Booking accommodation at Courtyard by Marriott Anaheim Theme Park Entrance was a complete waste of time and money.

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