A new york & co. Card representative offered this product to me for free for a month w / c i was interested in trying so i did. I waited for a whole month so they can send me the information and nothing came. I finally got my bill and i had to pay $14. 99 for a service that i didn”t receive. $14. 99 is not much but i hate to pay for something that i didn”t get. I called them 2x last week to tell them that i didn”t receive “the kit” that they talking about and the two reps that i talked to said that i will get it in 30 mins. A whole day came & went and guess what? I have not seen a damned e – mail. I called the ff. Day & the rep was nice but she said i may get this e – mail in 2 – 3 days. For an e – mail?! So, i said okay and since i was upset she offered me 5 months w / out charge for this since i still needed to pay my card for this. She told me to wait for 2 – 3 days, right?! The only time i recieved an e – mail from them was when i finally sent an e – mail of complaint. Oh, by the way, the last rep i talked to gave me an account no. That worked for 1 day and didn”t work the next. I made sure that they knew about that, too. So, now they gave me a new one that i”m hoping will work for a while. I”m sorry but i don”t want to be mean but how can you make your customers trust you when they do their buss. This way. I don”t understand how they can send me a reply so quickly after i complained and replied again after i questioned them a 2nd time and not receive anything from the beginning for more than a month.
This complaint and/or review was posted on HolySmoke.org on 13:10 pm, May 05, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/cpp-north-america/.
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