I am very unpleased with the call I just made with Crazy8 customer service. A friend of mine sent me an email for 20% using Crazy8 referral program. Her name is Rona Butler, email address [protected]@aol.com (however I”m not sure if that the email address she has on file with crazy8). I received the email to [protected]@gmail.com, Rachel Carrington. The coupon code I received is HKZKZM68BC1LCRJ, in which does not work. I made a call to your customer service and provided the coupon code, my email address, and whom I received it from. The representative was unable to verify Rona Butler as a sender or myself as the receiver. She requests I contact the sender to have her call customer service to verify she actually referred me. I offered to forward the referral email to the rep for her for her to review, but she decline. I think this is ridiculous to have potential customers to jump through hoops just to use you referral program. If calls are recorded to your customer service line, I advise you pull the call I placed at 2:16 pm CST on May 11, 2018 from [protected] to listen to get a better understanding of my situation, and how it could have been handle better. If the customer service representative could have ratified my issue better, please accept this as a training opportunity. If I could have done anything differently, I welcome the feedback.
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This complaint and/or review was posted on HolySmoke.org on 09:15 am, July 01, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/crazy-8/.
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