After seeing an advertisement in our local paper stating that cruise.com was offering pre-paid gratuities when you booked before a certain date, I booked a 7 day cruise with them. My receipt did not show pre-paid gratuities so I called them and was told that they were included but did not show on the receipt. On the last day of the cruise, we found that the gratuities had not been paid. We called customer service from the ship and they refused to honor their commitment. I will never use them again.
Consumer Reviews and Complaints
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I owning a shop thought this would be a good Idea to have a suppourt some of my customers. I signed up and then started selling plans to
Dr. Anna Katharine Owens
Transitions are times of change in an individual’s life that can be particularly difficult. During these times, one can feel a
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Went on their website to get a quote to sell them my vehcile. Site stated I had to call a phone number to get the quote. | I called the
GigSalad
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Gutierrez Tires and Wheels, Inc.
The bushing to my shifter on my GMC broke. I took it into Gutierrez Tire and Wheel because a man named Rick quoted me an over the phone
This complaint and/or review was posted on HolySmoke.org on 01:14 am, February 08, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/cruise-com/.
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Cruise.com Reviews & Complaints
Beware of cruise.com when selecting an online company to book a cruise. My experience has been an ongoing nightmare. Seventeen family and friends booked a group cruise 8 months ago. Our problems began with receiving inconsistent information regarding the booking procedure, the total cost of cruise, etc. This was the situation that prompted being assigned our second cruise rep which is a supervisor and she was just too busy so she reassigned a third representative. Well, I happen to call the cruise rep a few weeks ago to find out that she quit and we are basically on our own. The sailing date is approximately 3.
Cruise.com Reviews & Complaints
Booked a celebrity cruise during a 1 2 3 event. Agent told me to choose beverage package and on board credit as they (cruise.com), were including gratuities. Booked veranda cabin. Called after prices went down and added money to go to aqua spa category. Agent said deals still in effect. Ship charged us for gratuities. Sent an email from the ship to get cruise.com to fix issue. Received email after we returned saying that gratuities were not included at that time. If that were true, why would I have selected a $75 on board credit instead of gratuities? This was our third booking in 1 1/2 years with cruise.com. Recommend not using them as they are misleading customers. Gratuities came to $175 total for the two of us.
Cruise.com Reviews & Complaints
Booked a cruise with www.cruise.com. Very poor/slow service. When I went to pay, somebody by the name of Shanih (not sure of spelling) too details and then left me on hold for 15 minutes. Finally came back as if there was not a problem. No offer to let me know in advance and possibly phone me up to confirm the transaction was OK. Asked to speak to her supervisor, another delay, then was told “They are all at a meeting”. I asked for somebody to call me. Needless to say nobody did. There are many of these cruise operations — suggest you keep away from this one
Cruise.com Reviews & Complaints
Booked online with cruise.com a 7 night hawaiian cruise on ncl. I booked now because of the deal ending for “no deposit”. Turns out I was charged a deposit and service fee. So I called to learn that I had to call the reservation in to get the deal (but the site did not say that)… I aske them to honor it and was told they can not… Now I am cancelling the reservation and have to pay a cancellation fee of $100.00. Never again will I use this site and I plan to tell anyone who can see it on social media not to use them either.
Cruise.com Reviews & Complaints
Cruise.com advertised a $175 on board credit plus your choice of a free bottle of champagne or a free dinner at a specialty restaurant on the ship. This was for our cruise on holland america”s maasdam on dec. 6/10 out of ft. Lauderdale. Once on the ship – I noticed that the “free” bottle of champagne was not in our room so after a couple of days – I inquired at the ship”s front desk about the on board credit and champagne but they had no record of these credits. At the first port of call, I fired off an email to april ueno and received my reply the next day in which she claimed that she knew nothing of this credit offer… Which was strange because they were offering similar savings on other upcoming cruises. Upon my return home, I contacted a supervisor at cruise.com (m. Roman) and complained – I even attached a copy of the offer that I had saved when I made the initial booking. This “supervisor” could not not even bother to reply to 2 emails or a voice mail message. As far as I am concerned cruise.com should be be renamed cruise. Con.
Cruise.com Reviews & Complaints
Cruise.com advertised onboard credit of $50 per stateroom – verified with heidi at x132 at cruise.com booked cruise and was told that the onboard credit does not apply to this. Have printouts stating this and converstaions with cruise.com but basically the supervisor said they are not honoring. Do not book with this company. As several other people stated, they false advertise just to get you in.
Cruise.com Reviews & Complaints
Cruise.com uses bait and switch tactics. They showed a “prepaid gratuity” included for a cruise I recently booked with them. After comparison shopping across other sites, I decided that I would book with them (my first time) because this seemed like a good deal. I booked the cruise and received my cruise documentation, which stated that pre-paid gratuities were not included. I had even taken a screenshot of the page that shows the little “pre paid” gratuity icon as proof. After inquiring why I didn”t have the pre-paid gratuitities, the rep said that for the price I paid, I wasn”t eligible. I hadn”t chosen the cheapest cabin available, which I could possibly understand. Regardless, be warned! They will show you that something is included but then after booking, you”ll find out that you really didn”t get a better deal after all. I will not book with them again. I should have just booked with the cruise directly and not bothered with this aggravation.
Cruise.com Reviews & Complaints
I booked a category j on ncl jewel which is decks 5 & above, when I got my room assignment it was category f. I paid for j and got f which is the bottom of the ship exactly where I told emmy I did not want to be. I called and spoke to kimberly and she said it was a upgrade??? An upgrade to from what the garbage area?? Do not book with these guys no matter what the price is, it is not worth it. Theere customer service is horrible!!!
Cruise.com Reviews & Complaints
I booked my wedding cruise with cruse.com and was promised a tour conductor berth (discount for our room) with booking through them. Through many emails and phone calls, and a lot of communication issues, along with awful customer service. I was told throughout that I would be receiving the rate and would qualify. Now, they tell me i’m not eligible and will receive nothing. Cruise.com screwed up on booking my wedding dinner, had issues with every aspect we worked with them on and made my wedding far more high stress than I could imagine. I will never book through cruise.com again, neither will the 24 people who joined us on the cruise, and I certainly hope your customer service improves drastically. Way to absolutley ruin what should be the best moment of my life! 11 rooms, including 4 of the most expensive suites on the ship, and I get horrible service from this company. Next time I book a $13000 room, i’ll be doing it through anybody but you!
Cruise.com Reviews & Complaints
I have tried to sign up for their affiliate program to sell cruises. My contact person was claudia ashboune, who did not respond to emails or phone calls. On one occasion I was tarnsferred to kathy samaroo, supposedly claudia’s supervisor. She was rude and condescending with me on the phone. A feew days later I called, and talked with the program director of the affiliate service; stewart lowery. There was not one hint of apology, he repeatedly told me that if I have pproblems with the associates I should not proceed with the program. I thought this program would work for me, so I filled out the paperwork, including my cc number for the price of the course of $ 349. To my biggest surprise I found two charges from the company for $349. I tried to call claudia, who of course, was not available. I asked for mr. Lowery, who, of course, is out of the office. After several tries I talked with claudia, who had no idea why I was charged twice. I asked for an immediate refund and cancellation of the whole program. I feel that this program is a total fraud, and bbb should investigate it in detail.
Cruise.com Reviews & Complaints
I recently booked a cruise with cruise.com on carnival for christmas. They were running a promotion of up to $500 on-board credit depending on the room price. After spending an hour on the phone booking the cruise, the operator stated that we did not qualify for the credit since we didn”t use a mastercard to pay for the cruise. They had already rung the transaction through on another credit card. After booking the cruise I went back to their website. There is nothing on the website that says anything about needing a mastercard. I called cruise.com back and asked to speak with a manager. Mr. Joel santiago identified himself as the supervisor on duty. I asked him about the promotion and he said that at the time of booking, I did not qualify for any promotions. I explained that the promotion was still running on their website to which he replied that this was a new promotion. I then informed mr. Santiago that I had printouts from their website on the date of my booking that showed this same promotion. Mr. Santiago then became agitated and said that if I had proof, then maybe something could be done. I then questioned mr. Santiago”s initial statement that there was no promotion and that this was new. He had no response. I asked mr. Santiago who the regulatory agency was that oversees their business and he said that I could only file a formal complaint with their company because he was not allowed to tell me who the regulatory agency was. I asked if his company actually told him that he could not tell anyone who the regulatory agency was for his industry and he said yes, that is what they told me. At this point I thanked him for his time and have been trying to get a straight answer from someone at cruise.com ever since. They are flagrantly using a “bait and switch” tactic to lure people into booking with them on promotions that they never intend to honor. There is nothing on their site that says you must use a mastercard and there is nothing on their site that says there are any restrictions other than it being a new booking to qualify. I would be very cautious of this company and their tactics.