I attempted to book a cruise for my daughter and her friends online at direct cruiseline.com. The transaction was not successfull. I got an error msg to call the company. I did not . I called the cruise line directly and booked the cruise. I received a decline credit card email from direct cruiseline.com on the same night, then a confirmation email and a reservation number. This is a shock to me because I never called them, I NEVER CALLED THEM,I called Royal Caribbean instead. I NEVER authorized the reuse of my credit card. Upon realizing I had 2 Reservations with 2 DIFFERENT AGENCIES on the same cruise, date etc I immediately called direct cruiseline.com. This was ABSOLUTELY NO HELP. It got worse. Mr William Oden (so called cruise specialist) told me I called and spoke directly with him and he made the reservation over the phone. This alledged call to Mr Oden never happened. I was charged a $35 per person cancellation fee for a reservation I never made. This is a shock to me because I never called them, I CALLED Royal Caribbean instead. I NEVER authorized the reuse of my credit card. Upon realizing I had 2 RESERVATIONS with 2 DIFFERENT agencies on the same cruise date etc I immediately called direct cruiseline.com. This was ABSOLUTELY no help. MR WILLIAN ODEN a cruise specialist told me I called him and he made the reservation over the phone with me. This alledged call to MR ODEN cruise specialist never happened.
This complaint and/or review was posted on HolySmoke.org on 21:19 pm, April 20, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/cruisedirect-com-review/.
The reviews & complaints posted about CruiseDirect.com was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about CruiseDirect.com as per Section 230 of the Communications Decency Act.
Business Advocacy Program
Advocacy program is a relationship between you and your most engaged consumers – the ones that choose to go a level higher to hold you accountable.