Crutchfield Reviews & Complaints

Reviews: 2


Total views: 4131

Published: 27 September 2019

Posted by: William Baxley

I attempted to purchase a Pioneer AVIC-5200NEX by phone. The discussed price was $599.99 with a $100.00 rebate to show up some time in the future. It was made perfectly clear the installation was going to be in a 2010 Prius II with JBL audio. Steering wheel controls, backup camera, GPS, Bluetooth, USB connection. The works. I also indicated the need for professional installation. I was informed that would not be a problem if I pre-purchased a $199.00 InstallNet installation card. Assured that I contact the installer, set a date and time and everything would be prepaid. I also inquired where these installers were located to insure local availability. Now the fun begins. Initially my credit card company flagged the transaction as suspicious, blocking the transaction. I left the salesman at Crutchfield to contact my credit card company. Expecting to need to recontact Crutchfield to complete the transaction. Much to my surprise. Once the hold was removed on my card. Crutchfield continued to process the sale, without my further go ahead. I did received a call from the sales person at Crutchfield to inform me the transaction had processed. It was not five minutes later another person from Crutchfield contacted me. This guy immediately breaks into a monologue expecting me to accept additional installation charges implying the install card I had purchased was merely an estimate and most assuredly my installation costs would be more than $199. What in the world is going on with these individuals? What are they involved in? What ever the answer is, it can’t be good. You be the judge. In any case I cancelled the order and no better to do further business with people that do not stand by their word. I fully expect the need to go through a full dispute process to get this rectified.

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