DON’T COUNT ON CSA FOR MUCH Choosing CSA for travel insurance for our Holland biking tour with a week in London was the worse decision of our trip. Having suffered with sinusitis prior to the trip, the infection returned after I finished the prescribed regimen of antibiotics a week into the trip. One day before leaving Holland for London, it was clear I was too sick to continue the trip and decided to cancel the London part of trip and return home before my sinus infection got so bad to preclude flying. We called CSA’s emergency number and explained the situation and asked if they could help us change our tickets to return home. We were told there was nothing they could do. The first flight we could get to return home wasn’t until the next morning, and had to stay one night in a hotel at the Schipol Airport, Amsterdam. The cost to change the tickets on short notice and the hotel bill was almost $2,000. We filed a claim with CSA and were told they would cover only the hotel costs we incurred of $247. They found our claim valid enough to pay our hotel costs, but not our flight expenses for the return trip. Not only did they refuse to help us when in The Netherlands, they used every loop hole in their arsenal to get out of paying us anything but a pittance for our travel expenses to return home. Never, never, never choose CSA for anything. If you do and have a claim, you’ll get nothing but their legal mumbo-jumbo as to why they won’t pay and will give no support while traveling. .
This complaint and/or review was posted on HolySmoke.org on 09:48 am, May 31, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/csa-travel-protection-review/.
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